To raise queries with our Community Engagement Team (non emergency)
Phone 01392 723721 Email communityengagement@
In order to maintain good relations with neighbours we advise students note the following noise-curbing tips:
- If you decide to have a party consult all your neighbours (not just the immediate ones) 2-3 days before – agree a mutual time to finish and stick to it.
- Consider sharing a contact number with your neighbours – if noise levels get too high they can tell you.
- Keep the bass-levels down on your sound systems.
- Consider the position of stereos and televisions (not next to walls)
- Closing all windows and doors will stop noise from carrying.
- When leaving and entering the property ask guests to keep voices down
- Keep an eye on numbers. If numbers get too high noise may become unmanageable.
- Advertising a party for ‘anyone’ to attend is not advised – you may find that you have unwelcome guests who could cause disruption and become difficult to get rid of.
- When walking home from a pub or club your neighbours will usually be asleep. It is important to be quiet and to realise that even general chatter can be disruptive, especially in narrow streets.
- Remember that you are not only responsible for your own noise, but the noise created by guests visiting your property.
- Remember that noise not only effects local residents, but many students as well. Noise disruption can cause serious problems for students with study deadlines.
- It is important to note that extreme or persistent noise will be perceived as anti-social behaviour and will be dealt with seriously buy the University.
- Noise incidents could, in extreme circumstances, lead the City Council’s Environmental Health Department taking legal action. Such action could lead to the confiscation of sound equipment or even a criminal record.
Taking pride in the visual appearance of your house and garden is an important way to convey respect for your local area. We understand that the rules relating to rubbish collection and recycling can change greatly from region to region (as well as from country to country) – so we appreciate that some students will find it easier to follow the rules and guidelines for Exeter. If in doubt, we recommend contacting Exeter City Council’s Cleansing Services on 01392 265010.
Some basic rules to follow include:
- If you live in private accommodation and are unsure which day your rubbish and recycling is collected - we recommend that you download the iExeter App and check the 'bin' icon. You can add your postcode and receive all the relevant details for your address.
- Please note that rubbish left out too early (particularly in black bags) could be torn apart (often by birds/vermin etc) and scattered across wide areas. This can become even more unsightly than bagged-up rubbish and can cause particular upset to permanent local residents.
- It is important to remember that rubbish for collection should be left out no later than 6am on the morning of collection and no earlier than 6pm the previous evening. If rubbish is left out for longer than this period fines can be issued by the City Council.
- Do not overfill your bins. The council will not collect bins with lids that do not fully close. They will also not collect extra side waste.
- The council will not take extra 'grey' (non-recyclable) waste, but they will collect an unlimited amount of recycling. If you have extra recycling, simply bagged it up and label it 'extra recycling', with the first line of your address. As long as each bag is correctly labelled, the council will collect it.
- Students are reminded that glass cannot be placed in your recycling bin. If non-recyclable rubbish (including glass) is placed in your recycling bin it will be marked as ‘contaminated’ and not taken. Glass must be taken to separate recycling points. Most major supermarkets have recycling points and there are many public recycling points throughout the city.
- Students are advised to be careful about the disposal of personal/confidential paperwork within their domestic rubbish off-campus. If personal documentation (including bank statements, receipts etc) is not disposed of properly you run the risk of identity theft.
What Goes in General Waste?
- All non-recyclable waste, including food as well, can go into the black general waste bin
- Even though there is no glass recycling bin, glass cannot go into general waste and should be taken to one of the many glass recycling banks local to you and elsewhere in the City.
What do I do with my General Waste?
General Waste is collected once every two weeks: It alternates with the recycling bin's collection date.
Your area's collection date can be found out through:
- Talking to neighbours: this is a good icebreaker when moving in
- The 'Bin Days' section on the iExeter app: The app will log your postcode and the details for each bin's collection day
- The Council Website: You can even subscribe to the Council's 'Bin Reminder Service'
General Waste bins can only be put out after 6pm on the evening before collection. Your house could receive a fine if it is left out too early!
General Waste bins must be taken in on the general waste collection day after collection. Bins left on the street for too long can be a health and safety hazard!
Your waste will not be collected if:
- The general waste bin is overflowing- the bin lid must close
- Glass is found in the general waste bin. Again please use one of the City councils glass banks to recycle your glass
- It is left in bags besides the general waste bin- these bags will not be collected
What do I do If:
My Bin is Overflowing?
- Double-Check which items in general waste can be recycled
- If there are large or bulky articles that are filling up bins (or are unable to fit into bins), contact the Council:
- The Council operate a Bulky Waste Collection service
- This service must be booked in advance using an online form
- These services are charged, and are non-refundable
- You CAN reschedule the service if you or your house are displaying Covid-19 symptoms
- If your bin has been missed, contact the Council by filling out a form on their website under ‘Bins and Recycling’ > ‘Report a Missed Bin’
- This must be done by the end of the next working day
I Cannot Physically Take Out My Waste?
- The Council have an ‘Assisted Waste Collection’ service which can be applied for on their website
- To use the service, you will need evidence that you or anyone else in your household cannot physically take out your waste on collection days
- Note: This service is NOT available for residents using communal bin stores
My Bin Has Been Stolen or Has Gone Missing?
- You can fill out a form on the Council’s Website, or call 01392 277888 and ask for ‘Bin Collection Services’
- These bins may take a few weeks to arrive, but can be traced on the Council’s Website
- Unfortunately, the Council currently charges for new bin replacements. To avoid this, make sure:
- Waste bins are taken in on the day that general waste has been collected
- Bins are labelled with your house number (this can be done with tape or marker pen)
- To find your recycling collection dates, go on the ‘Bins’ tile of the iExeter app and input your postcode. It will show you when your green bin is next due to be collected. Bins should be put out after 6pm the evening before collection and taken back in as soon as possible once they have been emptied.
- Things that can be put out for recycling in your green bin include: empty cans, bottles, tins, aerosols and plastic food containers; foil; puree tubes; plastic wrap and film, including carrier bags; newspapers and magazines; cardboard; envelopes.
- Where an item has a lid (e.g. milk bottles) leave it on.
- Where an item is made from more than one recyclable material (e.g. an envelope with a plastic window) separate the component parts and recycle separately.
- Recycling should not be bagged inside the bin - it can all go in loose.
- Glass cannot be recycled with mixed recycling, it needs to be taken to a glass bottle bank. Where an item has a lid (e.g. wine bottles) leave it on.
- Food cannot be put in recycling bins, all recyclable food containers must be empty and clean.
- Overflowing recycling bins will not be collected even if they are left out. If you cannot fit all of your recycling in your bin with the lid closed, place the excess in bin bags and tie them up. These bags should be labelled with “extra recycling” and the first line of your address and placed next to your recycling bin to be collected.
- If you have followed these steps and your bin has not been collected, it needs to be reported on the council’s website by the end of the next working day so that an extra collection can be arranged.
COVID-19 Bins and Waste Management:
Guidance for all:
- Wash your hands with soap and warm water for at least 20 seconds BEFORE & AFTER putting your bins out, or wear gloves
- Clean the handles of your bins with disinfectant BEFORE & AFTER putting your bins out
- Keep socially distant from workers collecting your waste and recycling
Guidance for people with confirmed or possible COVID-19:
- Personal waste should be stored securely within disposable rubbish bags. These bags should be placed into a second bag, tied securely and kept separate from other waste
- This should be put aside for at least 72 hours before being put in your usual external household waste bin
- Other household waste can be disposed of as normal
- Carry on recycling. With the global economy disrupted, it is more important than ever that everyone recycles their paper, card, plastic, tins and cans from home to ensure that valuable resources are recycled and made into new products and packaging.
All glass can be recycled but needs to be taken to a glass recycling bank, NOT placed out with the normal recycling containers/ bags.
- Put personal waste in your recycling, including masks/ face coverings, disposable gloves.
- Burn your waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in callouts due to garden fires.
- Do not place glass within your normal recycling
Personal waste includes:
- Disposable cleaning cloths
- Masks/ face coverings
Extra rubbish because of lockdown?
- You can place one extra bag of rubbish beside your black bin on your usual collection day
- You can place any extra recycling you generate out beside your green bin on your recycling collection day. Please label the bags 'recycling' and the first line of your address
- Please try hard to minimise the amount of waste you produce. Every bit we can reduce makes a difference to maintaining a good collection service for everyone.
If you are self-isolating in University accommodation, you will find waste collection dates and times on our website.
If you are self-isolating in private accommodation and need advice with waste collection, please email our Community Wardens.
To read the latest government guidance on disposing waste during Covid-19, please visit here.
Try to reduce the amount of food waste you will have at the end of term by planning your meals, freezing leftovers, and getting your portion sizes right. Perhaps host a ‘potluck’ evening with your flatmates, or challenge yourself to make a menu out of ingredients you already have.
If you have any in-date, non-perishable foods consider donating to your local food banks. Locations and food donation priority lists can be found on the Exeter Food Bank website.
Alternatively, keep an eye on the soup kitchens that are listed on Nextmeal.co.uk for Exeter, to see if they are taking donations.
Remember to recycle any food containers that you are able to. Please note that any glassware will need to go to your local foodbank, not your recycling bin
Ensure that your bin lids close when you put them out for collection, the council will not take your bins if the lids don’t close!
If you have access to seagull proof bags, make use of them- especially when you are disposing of any food waste.
At the moment, Exeter City Council does not provide food collections. If you cannot Reduce, reuse or recycle then food must go into the grey (rubbish bin) not the green bin.
- Glass will NOT be collected with your weekly bin collection
- Glass can be recycled at one of the recycling banks around Exeter
- BROKEN glass can be double wrapped and put in your grey bin
- Glass jars and bottles must be taken to a recycling bank
- It’s best to try and keep on top of your glass recycling throughout the year to prevent build up – maybe ask one of your housemates once a week to carry the week’s glass to the nearest bank
- If you do end up with quite a lot of glass don’t be overwhelmed! If you have a car, load it up and drive down to the bottle bank. If not, bag up the glass and divide it between all of your housemates and take a short walk to the bottle bank together
- TOP TIP: Do your glass recycling at the same time as your weekly shop – most supermarkets have glass recycling facilities (Waitrose, Morrisons, Tesco, Sainsbury’s)
Glass recycling banks in Exeter can be found at the following locations on the Council website.
Some other ways you can dispose of extra waste and recycling:
EXTRA WEEKLY RECYCLING:
Did you know that you can dispose of an unlimited amount of recycling on recycling day? As long as the material is bagged up and labelled ‘Extra Recycling’ – with the first line of your address, the council will take it. If you would like some large heavy duty recycling bags, let the Student Community Wardens know – and they will deliver some to you (firstname.lastname@example.org)
Get into the habit of taking your empty bottles and glass jars to your nearest recycling banks. The closest banks to Streatham Campus are Prince of Wales Road, Old Tiverton Road and Howell Road car park. Visit www.exeter.gov.uk/bins-and-recycling/recycling/recycling-banks-in-exeter/ to view all of the glass banks around Exeter.
Last-minute general waste or large items can also be taken direct to the Exton Road Recycling Centre, Exeter EX2 8LX in Marsh Barton or phone 0345 155 1010 for more information. Please note that you cannot bring grey (non-recyclable) waste to the recycling centre without calling them in advance.
NEED FURTHER HELP OR ADVICE?
Visit the council’s bins and recycling website for more information. www.exeter.gov.uk/bins-and-recycling/
For general enquiries about moving out at Christmas, please email:
'Students on the Move' is a waste collection scheme subsidised by the University. It operates throughout June and July each year, allowing University students living in private accommodation to have non-recyclable waste collected - in addition to their normal bi-weekly collection. This scheme has helped to reduce fly-tipping and has taken the stress out of the busy 'moving out' period.
The main University and Guild Information Points (at the Streatham and St Lukes Campuses) are issued with green 'SOTM' envelopes containing collection stickers for marking extra waste.
This scheme only collects extra 'grey' waste. We do not collect glass or other recyclable items.
Email email@example.com to find out more.
All students who live in the City are advised that they will not be able to park cars on the campus and they are advised not to bring cars to the City. If students do bring cars and they park them in contravention of resident’s parking and waiting restriction offences (including yellow lines) they will be dealt with by Civil Parking Enforcement Officers employed by the City Council.
To contact your local Civil Parking Enforcement Officer here are two numbers you can call: 01392 665901 and an out of hours number: 07850 299399
There is a free minibus service from Exeter St David’s railway station to Streatham Campus for staff and students.
The minibus service runs from Streatham Campus to St David’s Station Mon to Fri 7.45am to 10.30am. The evening minibus service runs from the layby outside the Geoffrey Pope building to St David’s via car parks A and B, from 16.00 - the last bus leaving Geoffrey Pope at 18.05 during term-time and at 17.30 during the vacation. Traffic permitting the service should run every 20/25 minutes. For further information visit the University minibus page. If you experience any problems with the minibus service, please contact Robert Pitchford (Transport Supervisor) on ext 4575.
The University, in partnership with the Devon and Cornwall Constabulary, have an Anti-Social Behaviour Policy and Protocol, outlining the various levels of action that can be taken by the University and the Police in dealing with student anti-social behaviour.