Residence receptions
Residence Receptions
Your residence reception is your first port of call if you have any questions about your room or need to report a maintenance issue. The reception may look after a number of residences in an area. Please see the tabs below to find the relevant contact details for your reception.
Emergency and out of hours contact
If you need support or have an urgent maintenance issue outside of your residence reception opening hours or in an emergency, please call our Campus Security team who are available 24 hours a day, 7 days a week*. Campus Security deal with matters of security and safety and can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.
The Campus Security contact telephone number is 01392 723999 – save this number into your phone now, in case you need it one day. Find out more on our residents information webpage.
Please review our Emergency leaflet which summarises the University's emergency procedures.
*Campus Security are only able to provide out of hours maintenance support to University of Exeter owned/managed residences.
Bridestowe House Reception
Bridestowe House Reception is part of UPP and covers the following residences:
- Lafrowda
- Rowe House
- St German's (Chagford, Lydford, Christow and Widecombe)
- Spreytonway
Address:
Bridestowe House
St German's Road
Exeter
EX4 6TL
The term time reception opening hours are: 8:00-20:00, Monday to Friday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at bridestowehouse@exeter.ac.uk which is monitored between 8:00am-8:00pm, Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
To report a fault you can also use Home at Halls app available via Google Play or the Apple store.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return:
- Lafrowda - A key drop-off point is available in the L Block laundry room located next to Bridestowe House reception
- Spreytonway - A key drop-off is available on the wall of Spreytonway laundry
Ross House Reception
Ross House Reception is part of UPP and covers the following residences:
- Birks Grange Village Self Catered (F-Q)
- Duryard
- Moberly
Address:
Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GE
The term time reception opening hours are: 8:00-20:00, Monday to Friday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at rosshouse@exeter.ac.uk which is monitored between 8:00am-8:00pm, Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
To report a fault you can also use Home at Halls app available via Google Play or the Apple store.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return:
- Birks Grange Village blocks F to Q - A key drop-off point is available in the H Block laundry
- Duryard - A key box on the wall of Duryard laundry
- Moberly - A key box on the wall of Moberly laundry
East Park
East Park reception is part of UPP and is located in F block at East Park.
Address:
East Park
Rennes Drive
Exeter
EX4 4GX
Telephone number:
01392 726666
The term time reception opening hours are: 08:00 - 23:00, Monday to Sunday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at eastparkreception@exeter.ac.uk which is monitored between 8:00am-11:00pm, Monday to Sunday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
To report a fault you can also use Home at Halls app available via Google Play or the Apple store.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return: A key drop-off box is located in the C, F and L Laundry.
Holland Hall Reception
Holland Hall Reception covers the following residences:
- Clydesdale Court
- Clydesdale Rise
- Holland Hall
- Holland Hall Studios
- Mardon Hall
- Nash Grove
Address:
Holland Hall
Clydesdale Road
Exeter
EX4 4SA
The term time reception opening hours are: 8:00-20:00, Monday to Friday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at hollandhall@exeter.ac.uk which is monitored between 8:00am-8:00pm Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return: Please leave your key in the key drop-off box located outside the Holland Hall Reception.
Exeter Halls Reception
The Exeter Halls reception is located in Lopes Hall and covers the following residences:
- Garden Hill House
- James Owen Court
- Lafrowda Cottage
- Lopes Hall
- Pennsylvania Court
- Ransom Pickard
Address:
Lopes Hall
St German's Road
Exeter
EX4 6TH
The term time reception opening hours are: 8:00-20:00, Monday to Friday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at exeterhalls@exeter.ac.uk which is monitored between 8:00am-8:00pm Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return: Please leave your key in the key drop-off box located outside the Lopes Hall Reception.
Radford House Reception, Rowancroft
Radford House Reception covers the following residences:
- Nancherrow
- Rowancroft - Davies House; Garden House; Francis House; Radford House and Studio block
- Rowancroft Court
- Rowancroft House
- Rowancroft Mews
Address:
Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP
The term time reception opening hours are: 8:00-20:00, Monday to Friday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at rowancroft@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return: Please leave your key in the key drop-off box located outside Radford House Reception.
Birks Grange Reception
Birks Grange Reception covers the following residences:
- Birks Grange Village Catered (A-E)
- Cook Mews
- King Edward Court
- Llewellyn Mews
- St David's (Brunel Close and Kingdom Mews)
Address:
Birks Grange Village
New North Road
Exeter
EX4 4PQ
The term time reception opening hours are: 8:00-20:00, Monday to Friday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at birksgrange@exeter.ac.uk which is monitored between 8:00am-8:00pm Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return: Please leave your key in the key drop-off box located outside the front door to Birks Grange Central Block Reception.
James Owen Court Reception
Address:
James Owen Court
Sidwell Street
Exeter EX4 6SD
The term time reception opening hours are: 8:00-20:00, Monday to Friday.
Please note: Opening times may vary during vacation times.
The reception team can be contacted via email at jamesowencourt@exeter.ac.uk which is monitored between 8:00am-8:00pm Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation. You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.
If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.
Outside of reception opening hours and in an emergency only (i.e. to report a serious maintenance fault, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and/or refer to the on-call Duty Residence Manager.
Out of hours key collection: If you are arriving when reception is closed (see opening times above), please call Estate Patrol on 01392 723999 when you get to reception. Please wait at the residence reception for Estate Patrol to meet you. They will be able to give you your room key. Please note: If the Estate Patrol team are dealing with an emergency then there might be a delay in them reaching you. Please continue to wait at the residence reception.
Out of hours key return: Please leave your key in the key drop-off box located outside of James Owen Court Reception.
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