Residence receptions

Residence Receptions

Your residence reception is your first port of call if you have any questions about your room or need to report a maintenance issue. The reception may look after a number of residences in an area. Please see the tabs below to find the relevant contact details for your reception.

Emergency and out of hours contact

If you need support or have an urgent maintenance issue outside of your residence reception opening hours or in an emergency, please call our Campus Security team who are available 24 hours a day, 7 days a week*. Campus Security deal with matters of security and safety and can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.

The Campus Security contact telephone number is 01392 723999 – save this number into your phone now, in case you need it one day. Find out more on our residents information webpage.

Please review our Emergency leaflet which summarises the University's emergency procedures.

*Campus Security are only able to provide out of hours maintenance support to University of Exeter owned/managed residences. If you live in one of our Nominated residences please refer to the “Nominated residences” tab below.

Bridestowe House Reception

Bridestowe House Reception is part of UPP and covers the following residences:

  • Lafrowda
  • Rowe House
  • St German's (Chagford, Lydford, Christow and Widecombe)
  • Spreytonway

Address:

Bridestowe House
St German's Road
Exeter
EX4 6TL

The term time reception opening hours are: 8:00am-8:00pm, Monday to Friday. 

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Friday 16 September 8:00am - midnight
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September 8:00am - 8:00pm
Tuesday 20 September 8:00am - 8:00pm
Wednesday 21 September 8:00am - 8:00pm
Thursday 22 September 8:00am - 8:00pm
Friday 23 September 8:00am - 8:00pm
Saturday 24 September 11:00am - 7:00pm
Sunday 25 September 11:00am - 7:00pm

The reception team can be contacted via email at bridestowehouse@exeter.ac.uk which is monitored between 8:00am-8:00pm, Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

To report a fault you can also use Home at Halls app available via Google Play or the Apple store.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: 

  • Lafrowda - A key drop-off point is available in the L Block laundry room located next to Bridestowe House reception
  • Spreytonway - A key drop-off is available on the wall of Spreytonway laundry

Ross House Reception

Ross House Reception is part of UPP and covers the following residences:

  • Birks Grange Village Self Catered (F-Q)
  • Duryard
  • Moberly

Address:

Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GE

The term time reception opening hours are: 8:00am-8:00pm, Monday to Friday. 

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Friday 16 September 8:00am - midnight
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September 8:00am - 8:00pm
Tuesday 20 September 8:00am - 8:00pm
Wednesday 21 September 8:00am - 8:00pm
Thursday 22 September 8:00am - 8:00pm
Friday 23 September 8:00am - 8:00pm
Saturday 24 September 11:00am - 7:00pm
Sunday 25 September 11:00am - 7:00pm

 

The reception team can be contacted via email at rosshouse@exeter.ac.uk which is monitored between 8:00am-8:00pm, Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

To report a fault you can also use Home at Halls app available via Google Play or the Apple store.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return:

  • Birks Grange Village blocks F to Q - A key drop-off point is available in the H Block laundry
  • Duryard - A key box on the wall of Duryard laundry
  • Moberly - A key box on the wall of Moberly laundry

East Park

East Park reception is part of UPP and is located in F block at East Park.

Address:

East Park
Rennes Drive
Exeter
EX4 4GX

Telephone number:

01392 726666

The term time reception opening hours are: 8:00am-11:00pm, Monday to Sunday.

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Friday 16 September 8:00am - midnight
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September 8:00am - 11:00pm
Tuesday 20 September 8:00am - 11:00pm
Wednesday 21 September 8:00am - 11:00pm
Thursday 22 September 8:00am - 11:00pm
Friday 23 September 8:00am - 11:00pm
Saturday 24 September 8:00am - 11:00pm
Sunday 25 September 8:00am - 11:00pm

 

The reception team can be contacted via email at eastparkreception@exeter.ac.uk which is monitored between 8:00am-11:00pm, Monday to Sunday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

To report a fault you can also use Home at Halls app available via Google Play or the Apple store.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: A key drop-off box is located in the C, F and L Laundry.

Holland Hall Reception

Holland Hall Reception covers the following residences:

  • Clydesdale Court
  • Clydesdale Rise
  • Holland Hall
  • Holland Hall Studios
  • Mardon Hall
  • Nash Grove

Address:

Holland Hall
Clydesdale Road
Exeter
EX4 4SA

*Summer Vacation Opening Times: 08:00am - 10:30pm, Monday to Sunday.*

The term time opening hours are: 8:00am-8pm, Monday to Friday.  During the vacation period there will be adjusted opening times.

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Friday 16 September 8:00am - 8:00pm
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September 8:00am - 8:00pm
Tuesday 20 September 8:00am - 8:00pm
Wednesday 21 September 8:00am - 8:00pm
Thursday 22 September 8:00am - 8:00pm
Friday 23 September 8:00am - 8:00pm
Saturday 24 September 8:00am - 8:00pm
Sunday 25 September 8:00am - 8:00pm
Monday 26 September Normal term time hours resume

The reception team can be contacted via email at hollandhall@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside the Holland Hall Reception.

Exeter Halls Reception

The Exeter Halls reception is located in Lopes Hall and covers the following residences:

  • Garden Hill House
  • James Owen Court
  • Lafrowda Cottage
  • Lopes Hall
  • Pennsylvania Court
  • Ransom Pickard

Address:

Lopes Hall
St German's Road
Exeter
EX4 6TH

*Summer Vacation Opening Times : 9:30am- 5:00pm, Monday to Friday until the 15th July then CLOSED.*

The term time opening hours are: 8:00am-8:00pm, Monday to Friday. During the vacation period there will be adjusted opening times.

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Friday 16 September CLOSED
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September 8:00am - 8:00pm
Tuesday 20 September 8:00am - 8:00pm
Wednesday 21 September 8:00am - 8:00pm
Thursday 22 September 8:00am - 8:00pm
Friday 23 September 8:00am - 8:00pm
Saturday 24 September CLOSED
Sunday 25 September CLOSED

Monday 26 September Normal term time hours resume

All students who have booked an early arrival and who will be arriving outside of reception opening hours should contact Estate Patrol on 01392 723999 when they arrive at reception to collect their keys.

The reception team can be contacted via email at exeterhalls@exeter.ac.uk which is monitored between 8:00am-8:00pm Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside the Lopes Hall Reception.

Radford House Reception, Rowancroft

Radford House Reception covers the following residences:

  • Nancherrow
  • Rowancroft - Davies House; Garden House; Francis House; Radford House and Studio block
  • Rowancroft Court
  • Rowancroft House
  • Rowancroft Mews

Address:

Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP

The term time opening hours are: 8:00am-8:00pm, Monday to Friday. During the vacation period there will be adjusted opening times.

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Sunday 11 September
(BMBS Arrivals only)
8:00am - 8:00pm
Monday 12 September to
Friday 16 September
8:00am - 8:00pm
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September to
Friday 23 September
8:00am - 8:00pm
Saturday 24 September CLOSED
Sunday 25 September CLOSED

Monday 26 September Normal term time hours resume

The reception team can be contacted via email at rowancroft@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside Radford House Reception.

Birks Grange Reception

Birks Grange Reception covers the following residences:

  • Birks Grange Village Catered (A-E)
  • Cook Mews
  • King Edward Court
  • Llewellyn Mews
  • St David's (Brunel Close and Kingdom Mews)

Address:

Birks Grange Village
New North Road
Exeter
EX4 4PQ

*Summer Vacation Opening Times : 8:30am- 4:00pm, Monday to Friday.*

The term time opening hours are: 8:00am-8:00pm, Monday to Friday. During the vacation period there will be adjusted opening times.

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Friday 16 September 8:30am - 4:00pm
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September 8:00am - 8:00pm
Tuesday 20 September 8:00am - 8:00pm
Wednesday 21 September 8:00am - 8:00pm
Thursday 22 September 8:00am - 8:00pm
Friday 23 September 8:00am - 8:00pm
Saturday 24 September CLOSED
Sunday 25 September CLOSED
Monday 26 September Normal term time hours resume

The reception team can be contacted via email at birksgrange@exeter.ac.uk which is monitored between 8:00am-8:00pm Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside the front door to Birks Grange Central Block Reception.

James Owen Court Reception

Address:

James Owen Court
Sidwell Street
Exeter EX4 6SD

*Summer Vacation Opening Times : 8:30am- 8pm, Monday to Friday.*

The term time opening hours are: 8:00am-8:00pm, Monday to Friday. During the vacation period there will be adjusted opening times.

Arrivals weekend and Fresher's Week opening hours:

DateOpening Times
Friday 16 September 8:30am - 8:00pm
Saturday 17 September 8:00am - midnight
Sunday 18 September  8:00am - midnight
Monday 19 September 8:00am - 8:00pm
Tuesday 20 September 8:00am - 8:00pm
Wednesday 21 September 8:00am - 8:00pm
Thursday 22 September 8:00am - 8:00pm
Friday 23 September 8:00am - 8:00pm
Saturday 24 September CLOSED
Sunday 25 September CLOSED
Monday 26 September Normal term time hours resume

The reception team can be contacted via email at jamesowencourt@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside of James Owen Court Reception.