Residence receptions

Emergency and out of hours contact

Outside of your residence reception opening hours or in an Emergency, if you need support or have an urgent maintenance issue, please call our Estate Patrol team who are available 24 hours a day, 7 days a week*. Estate Patrol deal with matters of security and safety and can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.

The Estate Patrol contact telephone number is 01392 723999 – save this number into your phone now, in case you need it one day. Find out more on our residents information webpage.

Please review our Emergency leaflet which summarises the University's emergency procedures.

*Estate Patrol are only able to provide out of hours maintenance support to University of Exeter owned/managed residences. If you live in one of our Nominated residences please refer to the “Other” tab below.

Bridestowe House Reception

Bridestowe House Reception is part of UPP and covers the following residences:

  • Lafrowda
  • Rowe House
  • St German's (Chagford, Lydford, Christow and Widecombe)

Address
Bridestowe House
St German's Road
Exeter
EX4 6TL

Opening hours:  8:00am-8:00pm, Monday to Friday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 8:00am-8:00pm
  • Saturday 22 and Sunday 23 December - Closed
  • Christmas Eve - 9:00am-5:00pm
  • Christmas Day and Boxing Day - Closed
  • Thursday 27 and Friday 28 December - 9:00am-5:00pm
  • Saturday 29 and Sunday 30 December - Closed
  • New Years Eve - 9:00am-5:00pm
  • New Years Day - Closed

Normal hours resume from Wednesday 2 January 2019 but please note that on Sunday 6 January 2019 we will be open between 11:00am-7:00pm.

Out of hours key return: A key drop-off point is available in the L Block Laundry room located next to Bridestowe House reception.

 Out of hours enquiries should go to Estate Patrol on 01392 723999.

Ross House Reception

Ross House Reception is part of UPP and covers the following residences:

  • Birks Grange Village Self Catered (F-Q)
  • Duryard

Address
Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GP

Opening hours:  8:00am-8:00pm, Monday to Friday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 8:00am-8:00pm
  • Saturday 22 and Sunday 23 December - Closed
  • Christmas Eve - 9:00am-5:00pm
  • Christmas Day and Boxing Day - Closed
  • Thursday 27 and Friday 28 December - 9:00am-5:00pm
  • Saturday 29 and Sunday 30 December - Closed
  • New Years Eve - 9:00am-5:00pm
  • New Years Day - Closed

Normal hours resume from Wednesday 2 January 2019 but please note that on Sunday 6 January 2019 we will be open between 11:00am-7:00pm.

Out of hours key return:

  • Birks Grange Village - A key drop-off point is available in the H Block Laundry.
  • Duryard - A key box on the wall of Duryard Laundry.

 Out of hours enquiries should go to Estate Patrol on 01392 723999.

Holland Hall Reception

Holland Hall Reception is part of the University of Exeter's accommodation and covers the following residences:

  • Clydesdale Court
  • Clydesdale Rise
  • Holland Hall
  • Holland Hall Studios
  • Mardon Hall
  • Nash Grove

Address
Holland Hall
Clydesdale Road
Exeter
EX4 4SA

Opening hours:  8:00am-11:00pm, Monday-Sunday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 8:00am-8:00pm
  • Saturday 22 December - 8:00am-4:00pm
  • Sunday 23 December - Boxing Day - Closed
  • Thursday 27 and Friday 28 December - 9:00am-5:00pm
  • Saturday 29 and Sunday 30 December - Closed
  • New Years Eve - 9:00am-5:00pm
  • New Years Day - Closed
  • Wednesday 2 January 2019 - 8:00am-6:00pm

Normal hours resume on Thursday 3 January 2019.

Estate Patrol can be contacted out of hours.

Out of hours key return: A key drop-off box is located outside of Holland Hall reception.

Exeter Halls Reception

The Exeter Halls reception is located in Lopes Hall and covers the following residences:

  • Garden Hill House
  • James Owen Court
  • Lafrowda Cottage
  • Lopes Hall
  • Pennsylvania Court
  • Ransom Pickard

Address
Lopes Hall
St German's Road
Exeter
EX4 6TH

Opening hours:

Exeter Halls opening hours:  8:00am-11:00pm, Monday to Sunday

Exeter Halls Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 8:00am-8:00pm
  • Saturday 22 December - 8:00am-4:00pm
  • Sunday 23 December - New Years Day - Closed
  • Wednesday 2 January 2019 - 8:00am-6:00pm

Normal hours resume on Thursday 3 January 2019.

Estate Patrol can be contacted out of hours.

James Owen Court opening hours: 8:00am-8:00pm Monday-Friday (term time only)

James Owen Court Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 8:00am-6:00pm
  • Saturday 22 December - New Years Day - Closed

Normal hours resume on Wednesday 2 January 2019.

Estate Patrol can be contacted out of hours.

Out of hours key return:

Exeter Halls: A key drop-off box is located outside of Lopes Hall Reception.

James Owen Court: A key drop-off box is located outside of James Owen Court Reception.

Radford House Reception, Rowancroft

Radford House Reception covers the following residences:

  • Nancherrow
  • Rowancroft
  • Rowancroft Court
  • Rowancroft House
  • Rowancroft Mews

Address
Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP

Opening hours:  8:00am-8:00pm Monday to Friday*.

Rowancroft Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 8:00am-6:00pm
  • Saturday 22 December - New Years Day - Closed
  • Wednesday 2 January 2019 - 8:00am-6:00pm

Normal hours resume on Thursday 3 January 2019.

Estate Patrol can be contacted out of hours.

*Please contact Radford House Reception to confirm opening hours at the weekend and over bank holidays.

Out of hours key return: A key drop-off box is located outside Radford House Reception.

Birks Grange Reception

Birks Grange Reception covers the following residences:

  • Birks Grange Village Catered (A-E)
  • Cook Mews
  • King Edward Court
  • Llewellyn Mews
  • St David's

Address
Birks Grange Village
New North Road
Exeter
EX4 4PQ

Opening hours:  8:00am-11:00pm, Monday to Sunday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 8:00am-8:00pm
  • Saturday 22 December - 8:00am-4:00pm
  • Sunday 23 December - New Years Day - Closed
  • Wednesday 2 January 2019 - 8:00am-6:00pm

Normal hours resume on Thursday 3 January 2019.

Estate Patrol can be contacted out of hours.

Out of hours key return: A key drop-off box is located outside the front door to the Birks Grange Central Block Reception.

Exeter One Reception

Homes for Students Ltd manage the reception at Exeter One:

Address
Exeter One
Cowley Bridge Road
EXETER
EX4 5FH

Opening hours: 9:00am - 5:30pm, Monday to Friday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 9:00am-5:30pm
  • Saturday 22 and Sunday 23 December - Closed
  • Christmas Eve - 9:00am-1:00pm
  • Christmas Day and Boxing Day - Closed
  • Thursday 27 December - New Years Day - Closed

Normal hours resume from Wednesday 2 January 2019.

Lock outs – Security Patrol number: 01752 512122

Emergencies – Student warden: 07826 515065

24 hour emergency control number: 01392 331333

Out of hours key return: Students are encouraged to speak to the reception if they wish to return their key out of hours.

Nominations

Those who have a room within our nominated residences will need to contact their reception directly. Details are provided below:

Exeter Trust House (Unite Students)

Blackboy Road
Exeter
EX4 6TW

Exeter Trust House opening hours: 10:00am - 5:00pm Monday to Friday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 10:00am-5:00pm
  • Saturday 22 and Sunday 23 December - Closed
  • Christmas Eve - 10:00am-5:00pm
  • Christmas Day and Boxing Day - Closed
  • Thursday 27 December - Closed
  • Friday 28 December - 10:00am-5:00pm
  • Saturday 29 and Sunday 30 December - Closed
  • New Years Eve and New Years Day - Closed

Normal hours resume from Wednesday 2 January 2019.

Out of hours key return: Please place keys in the 'check out' envelope provided and put into 'office' post box within the postal area.

Telephone: 01392 259721

24 hour emergency control number: 0300 303 1611. The MyUnite App can be used to log any lock outs or noise complaints.

Email: exeter@unitestudents.com

Northernhay House (Unite Students)

Northernhay Place
Exeter
EX4 3RY

Northernhay House opening hours: 10:00am - 5:00pm Monday to Friday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 10:00am-5:00pm
  • Saturday 22 and Sunday 23 December - Closed
  • Christmas Eve - 10:00am-5:00pm
  • Christmas Day - Sunday 30 December - Closed
  • New Years Eve - 10:00am-5:00pm
  • New Years Day - Closed


Normal hours resume from Wednesday 2 January 2019.

Out of hours key return: Please place keys in the 'check out' envelope provided and put into 'office' post box within the postal area.

Telephone: 01392 433493

24 hour emergency control number: 0300 303 1611. The MyUnite App can be used to log any lock outs or noise complaints.

Email: exeter@unitestudents.com

Northfield (Unite Students)

New North Road
Exeter
EX4 4BZ

Northfield opening hours: 10:00am - 5:00pm Monday to Friday

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 10:00am-5:00pm
  • Saturday 22 and Sunday 23 December - Closed
  • Christmas Eve - 10:00am-5:00pm
  • Christmas Day and Boxing Day - Closed
  • Thursday 27 and Friday 28 December - 10:00am-5:00pm
  • Saturday 29 and Sunday 30 December - Closed
  • New Years Eve and New Years Day - Closed

Normal hours resume from Wednesday 2 January 2019.

Out of hours key return: Please place keys in the 'check out' envelope provided and put into 'office' post box within the postal area.

Telephone: 01392 213566

24 hour emergency control number: 0300 303 1611. The MyUnite App can be used to log any lock outs or noise complaints.

Email: exeter@unitestudents.com

Point Exe (Campus Living Villages)

Brunel Close
Exeter
EX4 4FD

Point Exe opening hours:

  • Mondays - 9:00am - 4:30pm
  • Tuesday - Friday - 9:00am - 6:30pm
  • Saturday - 9:00am-4:00pm
  • Sunday - Closed

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 9:00am-4:30pm
  • Saturday 22 and Sunday 23 December - Closed
  • Christmas Eve - 9:00am-12:00pm
  • Christmas Day and Boxing Day - Closed
  • Thursday 27 and Friday 28 December - 9:00am-4:00pm
  • Saturday 29 and Sunday 30 December - Closed
  • New Years Eve - 9:00am-12:00pm
  • New Years Day - Closed

Normal hours resume from Wednesday 2 January 2019.

Out of hours key return: Please place keys in the envelope provided and put into the post box located outside of the Point Exe office.

Telephone: 01392 213545

Out of hours telephone: 0300 456 3744

Email: exeter@clvuk.com

The Barn (Fresh Student Living)

Bampfylde Street
Exeter
EX1 2FQ

The Barn opening hours: 9:00am-5:00pm Monday to Friday - on site security available out of hours.

Christmas vacation 2018 opening hours:

  • Monday 17 - Friday 21 December - 9:00am-5:00pm
  • Saturday 22 and Sunday 23 December - Closed (security on duty)
  • Christmas Eve - 9:00am-4:00pm
  • Christmas Day and Boxing Day - Closed (security on duty)
  • Thursday 27 December - New Years Day - Closed (security on duty)

Normal hours resume from Wednesday 2 January 2019.

Out of hours key return: Please return keys to the 'Residential Accommodation Assistant' or hand to a member of the security team upon your departure.

Telephone: 01392 537973

Email: thebarn@freshstudentliving.co.uk

The Printworks (Host)

Western Way
Exeter
EX1 2ZT

The Printworks opening hours: 8:00am-8:00pm Monday - Sunday

Christmas vacation 2018 opening hours:

Please note that during the Christmas vacation the on site security team will be available 24 hours a day, 7 days a week to assist with emergencies. They will not be giving out parcels or performing office duties during this time.

Normal hours resume from Wednesday 2 January 2019.

Out of hours key return: Please contact the caretaker out of hours or alternatively leave your keys at the reception.

Telephone: 01392 499920

Email: theprintworks@host-students.com