Frequently asked questions
Please click on an FAQ below to reveal the answer. If you can't find the answer you are looking for please contact the Accommodation team on 0300 555 0444 or email us at firstname.lastname@example.org.
Your nine digit university ID number is provided by the University when you firmly accept your offer of an academic place. The number should begin with a five or six. It is referred to on letters from Admissions as an 'Exeter Reference Number'
For new students, this is a different number from your UCAS number. For enrolled students, this is the number shown on your University card.
You can find out your room number when you have completed the University's online registration process in early September.
The majority of standard student study bedrooms have washbasins. All en-suite rooms have a washbasin. For more information please browse the residences' web pages.
Click2Campus sell packs of kitchen and bedding equipment that can be delivered to your residence before you arrive, so you don't have to bring everything with you.
If you are allocated University owned or managed accommodation you will receive an email asking you to login to your accommodation account to review the offer made to you online. Our online services enable you to access and accept the accommodation contract anywhere in the world.
All rooms have either data points or a wireless internet connection. You can arrange provision of a telephone for your room with StudentCom.
In most cases it isn't necessary to bring a TV with you as there are internet connections in every study bedroom giving access to IPTV via your laptop or computer. Not all of our student bedrooms have aerial sockets - check on your residence's webpage for more information.
You may bring a television for your communal area if you have one, but you will need to purchase a TV licence. Please see the TV Licensing site for more details. Please note that if you intend to watch live television on your computer you will need a TV licence.
Pets are not permitted in University accommodation.
Your personal belongings in your locked rooms are insured and insurance cover is provided in all University owned/managed and approved accommodation by Endsleigh Insurance. Once you have received an offer of accommodation, we advise you check the Endsleigh Insurance Policy Document 2014/15 to find out if you need to extend the cover for valuable items such as laptops, cameras, musical instruments, bikes and mobile phones.
The University has a Sustainable Travel Plan and actively seeks to encourage green travel. In line with this, there is no parking available on either the Streatham or St Luke's campuses (including Rowancroft) for resident students.
Guests of students living in University residences may enter halls up to 23:30, but thereafter must be accompanied by a member of the residence. There must not be more than four visitors/guests in the accommodation at any time.
Any student wishing to have overnight guests must seek permission in writing from the Residence Life Team, who must take account of fire and safety implications and, in shared rooms, of the interests of your room mate. Residence Life Team members and Residence Managers will withdraw permission for guests to remain if their behaviour is deemed antisocial or unacceptable in any way.
In all residences there is a possibility of moving to a different room after the first two weeks of the academic year, although please be aware that there is an administration charge of £45 during the 2013/14 academic year. Furthermore, due to the large number of room move requests a priority system is in operation. Priority is given to students with medical or welfare issues in the first instance. You are advised to speak to the Accommodation Office and Residence Life Teams after arrival.
If you are with one of our city centre, larger providers, then there is a possibility that you could swap with a student in another residence providing there are no special circumstances, eg an all female flat.
To submit a request to move residence, please log an enquiry online with the Student Information Desk (via the Help and Support tab at MyExeter).
It is also recommended that you contact the Students' Guild Advice Unit at email@example.com who are able to offer impartial and confidential assistance on a whole range of issues, including housing, finance, and academic related matters.
There are small supermarket located in the centre of the Streatham Campus known as the Market Place, as well as other smaller outlets selling essential items in other locations on campus for example at Cornwall House and Birks Grange Village. Exeter city centre is a short walk from either campus where you can find a larger supermarkets such as Tesco, Sainsburys, Marks & Spencer and Iceland.
In University accommodation the majority of students pay termly and the amount is stated on your accommodation agreement. If you have paid your £300 deposit you can reduce the second and third terms' accommodation charge by £150.
If you wish to pay the whole year in advance remember to deduct the amount of your deposit from your total charges due. If you are unsure of how much your accommodation charges are please refer to your online contract.
The University accepts various methods of payment as detailed on the Student Finance webpages.
UK Tel: 0300 555 0444
International Tel: +44 1392 72 4724
If you are a registered student or applicant please quote your University of Exeter student number (ID number). This number is nine digits long and starts with a five or six.
With more than 5,500 students arriving over Freshers' Week we have staggered arrivals to ease congestion both in the city and on the campuses.
Arrival any earlier than Freshers' Week is not recommended, but may be possible in extenuating circumstances.
You may stay in your room for the full period stated on your accommodation agreement.
If you have a catered 32 week contract you do not pay for accommodation over Christmas and Easter vacations and may not reside in them for these periods.
If you require accommodation over the vacation periods please contact the Accommodation Office as we may be able to accommodate you in self catered accommodation. For information on what is available over the summer please visit summer accommodation. Alternatively, visit our short term and visitor pages or our private sector pages if you require temporary accommodation.
If you have a self catered 40, 42, 44 or 51 week contract you may stay in your room for the full period stated on your accommodation agreement. Summer vacation accommodation may be available on application. Alternatively, if your accommodation agreement length has expired, please make enquiries at the Accommodation Office for possible vacancies.
If you live in cateredstudent accommodation you can leave your belongings in your room over the Christmas vacation, but will have to move your belongings out in the Easter holidays.
There may be limited storage facilities available over the Easter vacation with priority given to international students. Please speak to staff at your residence for further information. Alternatively, you can arrange storage with a local company.
If you live in a self catered residence your contract runs right through these two holiday periods.
The Student Accommodation Code was introduced in 2006 by Universities UK and GuildHE. It protects your right to safe, good quality accommodation, wherever you study and outlines everything you can expect from your accommodation as well as your responsibilities as a tenant.
If we have not answered your question here please contact us.
It may take up to two days for your information to be transferred to our system after you have firmly accepted your offer at the University of Exeter. If after two days you still cannot apply please contact us.
Rooms will be allocated when your academic offer becomes Unconditional Firm. This is usually after A level results in late August. Early application is advisable so that we have your information ready for when offers become Unconditional.
If you are allocated University accommodation you will receive an offer online. We cannot inform you of your offer of accommodation over the telephone.
If you have deferred your entry an early application in your year of entry is advisable. An offer of student accommodation will be made to you in June/July.
The majority of our rooms are single. In our catered halls of residence half of the standard rooms are shared (twin occupancy).
Apart from the economic benefit of being in a shared room, keep in mind that we work hard to allocate students with similar interests to twin rooms, and it is possible to swap contact details with your roommate before arriving in Exeter, ensuring you have a friend to explore campus with as soon as you move in!
You can state in the notes section of your application if you would prefer to share a room. Please note we cannot guarantee a single or shared room.
For undergraduate students, we have set aside Lydford at St German's for those who prefer to live in a quieter living environment within the block. Our Residence Life Team will work with residents to ensure that noise within the block is kept to a minimum.
The location of Lydford is in a quieter area of Campus, however there will still be external noise which may not be able to be controlled. Undergraduate students who wish to live in this block should indicate this during their application.
If Exeter is your insurance choice you can apply online for accommodation when your place is confirmed in August. We will offer you any rooms that may be available with the University residences. If we do not have any vacancies we will offer you advice and assistance on finding alternative accommodation.
It may take up to two days for your information to be transferred to our system after you have firmly accepted your offer at the University of Exeter.
Please note if you are an International student, you have to pay your tuition fee deposit for your offer to become firm which can take up to ten days from receipt of payment.
If you are unable to activate your account on your first visit; please wait two days and then try again. If you are then unable to use the on-line application process, please contact us.
The allocation of rooms will be made when the offer of a place at Exeter becomes firm. If you are allocated to University student accommodation you will receive an offer online.
The error message could be appearing for one of the following reasons:
- If your university offer of accommodation has changed to firm in the last two days, please bear with us because it takes approximately 2-3 working days for this information to be transferred from the admissions software to our own. Please try to activate your account at least three days following your firm offer being received.
- Your University of Exeter Student ID Number is different to your UCAS number and is the nine digit number which is provided on correspondence received from the University when you firmly accept your offer of an academic place.This number will begin with either a five or a six and might be referred to as your 'Exeter Reference Number'.
- Please ensure that you enter your date of birth using the format of DD/MM/YYYY for example if your birthday is 01 January 1991 please enter this as: 01/01/1991.
- Your first name and surname must be written exactly as it appears on your offer letter. If your name has any accents or hyphens, this might be preventing it from processing. For example if your name is Andrée Smith-Jones please try entering it as Andree Smith Jones.
If you need any further assistance then please do not hesitate to contact us to go through the application process with you.
If you are trying to accept or reject your accommodation offer, you need to ensure that you have checked the box which states that you have read the terms and conditions. If this box remains unchecked then the accept/reject button will remain greyed out until this has been done.