Being a mentor has given me the opportunity to work as part of a great team and make new lifelong friends. The satisfaction of knowing that you are helping other students is something I really enjoy and is really special. Mentoring has also helped me improve my overall confidence, as well as providing me with new experiences and skills which I can use once I graduate. Definitely recommend it!

Past Residence Life Mentor

Residence Life Team

Residence Life Teams, with an in-depth knowledge of the support and wellbeing services on offer at the University, provide support to students living in University accommodation.

Living away from home in a new city (or country) can bring new challenges, so every student living in our accommodation is assigned a Residence Life Mentor who has experience of student life.

You can speak to them confidentially about whatever is on your mind. And they will visit one evening a week to answer questions, help with any problems, and keep you up-to-date with what’s going on in the University and city.

Overnight, members of the Residence Life Night Patrol support Security by visiting residences. If you have a problem late at night contact security and they will arrange for a member of the team to help.

Two full-time Residence Life Advisors lead the Residence Life Teams and are involved with student welfare across all the residences. If you want to speak with someone, please contact your team.

‌N.B. We will always treat your personal information with sensitivity and respect. Please read our confidentiality statement for further information.

Events

The Residence Life Team run a range of events throughout the year. Please check back regularly for the latest updates.

Residence Life Mentors

Every student in residence is assigned a Residence Life Mentor who will visit throughout the year. Mentors are current students – usually second/third years or postgraduates – with experience of student life. You can speak to them confidentially about whatever is on your mind. If you need to contact your team you can do so via e-mail.

Mentors can offer:

  • Friendly peer support
  • Knowledge of the University, the city and student life
  • A listening ear
  • Signposting to useful services if you have a problem
  • Updates on what’s happening on campus

If you are dealing with a more complex problem, you may decide to contact a Residence Life Team Leader (or your Mentor may suggest this). Please see the Team Leaders tab to read more about their role.

If you are interested in applying to become a Mentor, please see our vacancies tab for further information. 

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Team Leaders

Team Leaders are available every evening during term-time (7 days per week). They can be contacted directly via e-mail, or you can visit during their office hours. In an emergency, Team Leaders can be contacted overnight by calling Estate Patrol.

Team Leaders offer:

  • Lots of experience of student life
  • Help in resolving difficulties you may be experiencing, including more complex problems
  • Out-of-hours support

Team Leaders also organise a range of social events for residents – please do contact your team if you have any ideas for future events.

If you are interested in applying to become a Team Leader, please see our vacancies tab for further information.

Vacancies

Team Leaders

There are currently no vacancies for Team Leaders.


Mentors 

We do not currently have any vacancies for Residence Life Mentors for the 2017/18 academic year, but you are welcome to contact us should you be interested in any vacancies that may arise.

As a Mentor you would be responsible for welcoming and supporting a group of students living in University accommodation, helping them to have a positive experience, and empowering them to resolve any problems.

Are you eligible?

  • A friendly, approachable, non-judgemental and supportive person, keen to help others settle into University life.
  • Excellent at communicating with a wide range of people.
  • Willing to develop your skills and able to attend team training during the week of September 11th 2017.
  • A full-time student at the University and able to be present in Exeter throughout all three terms of the academic year. 

You do not need to have studied at Exeter previously to be eligible, but should have experience of University life and living in student accommodation.

What's involved?

  • Visiting a group of allocated residents (mentees) on a weekly basis, (usually from 6pm – 10pm one evening per week) completing a work log after each shift.
  • Participating in team meetings (usually one hour, one evening per week).

What do we offer in return?

  • A room in University accommodation, and a rent discount of £45 a week (discount applies for 32 weeks). 
  • Full training and the chance to develop new skills. 
  • Experience of working with people. 
  • The opportunity to develop confidence in dealing with a range of different situations.

To apply

An application pack is available to download below. 

2017_Mentor_application_instructions

2017_Mentor_role_description

2017_Mentor_application_form

Contact

If you have any questions about our vacancies or require any further information about the roles, please email: residencelife@exeter.ac.uk

Confidentiality statement

We understand that it can be difficult to trust other people with matters which may be deeply private. We will always treat your personal information with sensitivity and respect, and we regard this information (especially any concerns or problems you raise with us) as confidential unless you tell us otherwise. 

Residence Life Team members work closely with each other as part of a team. In order to provide continuity of support (we work on a rota basis), and to ensure that we are providing the best support we can, we may need to share information between team members. This information is only shared on a need-to-know basis.

Passing information to other people

We will not pass on any personal or sensitive information about you (including information about your studies, or your address in residence) to your family or friends unless we have your permission. 

If family or friends contact us with questions about you, we will only discuss general topics with them (for example, giving details of support services available to help students) unless we have your permission to talk about your specific circumstances. 

We work very closely with other services providing support to students. Sometimes we may need to talk to a professional about your situation – for example, to make sure we are meeting your support needs, or to get advice on further help available to you. We are often able to do this on an anonymous basis, but if we need to pass on your details, we will seek your permission first wherever possible.

We do not routinely pass information you share with us to your tutors or anyone in your Academic College. If we are concerned that your studies are being affected by a personal issue, we will discuss this with you and seek your permission to advise your College that you may be in need of additional support. Where appropriate we are involved in the Health, Wellbeing & Fitness to Study Procedure

Exceptions to confidentiality

Very rare exceptions to confidentiality occur when:

  • We have good reason to believe that you or others may be at risk of serious harm.
  • We believe that you have committed or intend to commit a serious crime, or are required to provide information to the police as part of an investigation.
  • A member of the team would be liable to civil or criminal court procedures if information was not disclosed.

Wherever possible, we will discuss this with you before taking any further steps. Information passed on in these circumstances is kept to a minimum and only disclosed to relevant people on a need-to-know basis. 

Record keeping

We keep computer-based records of any issues you raise with us, so we can ensure that we have responded appropriately and provided the support you need. All personal and sensitive data that we hold is processed according to the requirements of the Data Protection Act.

The team also keeps records on our level of student contact. We use these records to produce statistical data on our service. No information about individual students is identifiable in this data.

Student Disciplinary Procedure

Members of the Residence Life Team have a role within the University’s Disciplinary Procedure – information relating to disciplinary matters will be passed on as detailed in the procedure. 

Questions

If you would like to discuss any queries relating to this statement, please contact residencelife@exeter.ac.uk