Coronavirus update

Current students

During the evolving coronavirus (COVID-19) situation this page will provide you with the latest updates and answers to frequently asked questions relating to accommodation.

We are monitoring the latest advice and guidance issued by the UK Government, Public Health England (PHE) and the Foreign and Commonwealth Office. We will continue to take all appropriate and necessary steps, to keep our community safe.

Further information and the University’s latest guidance and advice is available on our coronavirus webpage. If you are living in Cornwall or INTO at Exeter, please contact our Accommodation team in Cornwall or INTO Accommodation team to confirm arrangements regarding your accommodation.

Prospective students

If you are a prospective student planning to start your course in September 2020 or January 2021 please visit our undergraduate prospective students webpage and postgraduate prospective students webpage for information on arrangements we are putting in place to welcome you safely at Exeter including other useful advice.

For information relating specifically to arrivals please visit our Arrivals and Freshers' Week webpage

Collection of belongings

The University recognises that collecting belongings may be challenging for some students, particularly those who may have returned to their homes overseas or have a long distance to travel in the UK. However, we must also ensure that the residences are available and ready for the next intake of students, therefore we ask that you collect your belongings by 31 July 2020. 

In you are unable to collect your belongings in person by 31 July 2020 please use the services of a storage company. The list of storage companies can be found of our Residents Information webpage under Storage. 

If you do not arrange a collection of your belongings the University will do this on your behalf and charge you the associated costs.

If you intending to collect your belongings in person please contact your reception two working days in advance of your arrival. We need this notice to make arrangements to allow you entry to the residences which will only be accessible Monday-Friday, 9am – 4pm.

 Please provide the following details in your email:

  • Your name (including the name of the person who you are authorising to collect belongings on your behalf, if applicable)
  • Residence name
  • Block and room number
  • Arrival date
  • Expected arrival time
  • A contact number that we can reach you with on the day
  • The name of the storage company, if applicable

Unfortunately, the University is not able to store any items left in kitchens, to include food, crockery, pots & pans. Unless you get in touch to make collection arrangements, any uncollected items remaining after 20 June will be offered as part of the Student Re-Use scheme or given to a charity.

Information for students staying in University accommodation

Yes, you will be able to remain in accommodation under the current Terms and Conditions, however, as the current situation develops we may need to adjust our service levels and will advise you in advance if this is the case. 

We are continually reviewing our procedures based on the latest government and Public Health England (PHE) advice. 

As of Monday 30 March, our current service levels for residences where the contract has been issued by the University are:

  • Cleaning: Current residents will be contacted locally about cleaning schedules being re-introduced. If you have any queries please contact your residence reception about services. We ask that whilst staff are within your accommodation please always observe the 2 metre social distancing and wherever possible avoid using communal areas whilst they are being cleaned to ensure everyone stays safe. Our cleaning pages may help you to plan your cleaning routine. We strongly advise you to maintain the cleanliness of your kitchen and living areas and are happy to provide you with bin bags and cleaning products to help. Please contact your residence reception and we will arrange to deliver those items to you.
  • Laundry: Access to laundrettes is as normal but please respect social distancing when using.
  • Reporting Faults: Faults should be reported as normal but please note there may be a delay in general faults due to staffing levels. All urgent jobs will be attended as soon as possible.
  • Residence Life Team - see support section below for more details
  • Receptions are operating reduced opening hours. Please visit the residence receptions webpage for more information.
  • Post and parcels can be collected from designated receptions. Please visit the residence receptions webpage for more information. 

If you are resident in one of our nominated properties (, Northernhay House, , The Printworks or Clifford House), our partners will update you with any changes to the service levels they provide to you. 

Residence Reception

Our residence teams are here to support all of our residents. Some of our residence receptions will remain open but we may reduce opening hours however, our Estate Patrol will be available 24hours; 7 days a week.

We will continue to monitor all of our residence team email addresses and respond to your queries.

Residence Life Team

After the Easter vacation, our Mentors and Team Leaders will still be available for support but we hope you can appreciate that, under the current circumstances, it is no longer appropriate to offer home visits to those students still resident in Exeter. Instead the team will be offering our support by email and telephone and will also offer the opportunity to get in touch via skype or Microsoft Teams if that would be helpful. We hope this will be a good resource for any residents as we are now all mandated to practice social distancing and follow the government’s stay-at-home guidance.

Please contact the team if you would like support or guidance, and we can discuss with you how best to interact with us. Please email the team and we will get back to you as soon as we can.

Wellbeing and Welfare Service Teams

During these uncertain and challenging times, our Wellbeing and Welfare Services Teams are here to support you, and will do whatever they can to continue to offer you help and advice whatever your circumstances. If you’d like to speak with the Wellbeing Team, please email wellbeing@exeter.ac.uk and they will respond to your enquiry promptly - by phone or via other arrangements depending on your circumstances.

If you already have a pre-booked appointment and haven’t yet heard from us, our team will be in touch to make arrangements to contact you

Welfare Advisors in Colleges are available to help as usual. Although they not working on campus at the moment so can’t hold face-to-face meetings, they are fully available for any concerns or queries you may have. Please get in contact with your Welfare Advisor by email to discuss your needs.

We know that the current situation may sometimes feel overwhelming or distressing, and you might feel lonely and cut off from those you love or care about. Please take time to look after your mental health and wellbeing.  

Please also be aware of the useful contact details below:

  • For telephone or online support, you can contact Wellbeing on 01392 724381 or email: wellbeing@exeter.ac.uk. The Wellbeing Services web page contains lots of useful information and resources
  • For questions about your academic study including assignment submissions, exams and mitigation, please contact your Hub Info Point
  • For any welfare concerns relating to your studies, contact your Welfare Advisor 

Who should I contact in any emergency outside of office hours?

If you are experiencing any immediate concerns and/or it is outside office hours, then help is available for you. Please note that many services have moved to telephone/online help at this time during the coronavirus outbreak, to help reduce the risk of the coronavirus spreading, whilst maintaining support for you:

  • University Estate Patrol: 01392 723999
  • The Samaritans free on 116 123, or email jo@samaritans.org
  • The Moorings, Exeter: Tel: 07990 790920 (they are available 6pm - midnight, every night including holidays, out of hours mental health support, no appointment or referral needed)
  • Student Minds, the UK’s student mental health charity, have a range of resources related to Coronavirus and a national newsletter you can subscribe to.
  • Mind also have a range of Coronavirus advice and wellbeing guidance

Yes, your charges will remain on your account with the current due dates. 

Please check your on-line contract for your current end date.  You will need to vacate the accommodation and remove your belongings at the end of your contract period unless you make prior arrangements with us. If you need accommodation after the end of this contract, we will be able to offer you accommodation however you will need to move to another residence. The details on which residences are available and how to apply can be found on the summer accommodation webpage. 

Currently, the end date for contracts issued for Summer 2020 is Saturday 5 September 2020. If you require accommodation after this date, please log an enquiry via SID with details of your requirements so that we can consider your request. 

 

Applying to cancel my contract and receive a rent rebate

If you have left the University accommodation we will release you from your accommodation contract with us (or arrange for you to be released where you are in University of Exeter nominated accommodation) without any charges (subject to our right to claim damages in the event that you have breached any provisions of your contract before the date on which you are released, e.g. because you have damaged your room). 

You can request to be released even if you have belongings in the room as long as you are no longer living in the accommodation. Please indicate on the form that you would like the apply for the rent rebate and indicate the date you will be leaving the accommodation. The deadline for applying for a rent rebate for students in catered accommodation is 4 July 2020. If your contract is for self-catered accommodation you need to apply for the rent rebate within 10 working days of your contract end date in order to receive the refund. We will then confirm the date of termination, arrange for you to be released from your contract and make the adjustments to your student fees account to reflect this.  

If your contract is with one of our partners and you have paid a damage deposit this will be dealt with separately in accordance with the terms and conditions regarding holding deposits.

We will begin processing requests to end contracts from the week commencing 6 April 2020. Once we have processed your request you will receive an email which will outline the next stage. 

At this point, your details will be passed to our Finance team or nomination partners for them to process any refund due to you. They will arrange to refund any money due to you within 28 working days.

After you have received the confirmation email, if you have any further questions about any refund due please log an enquiry via SID Online if your contract was issued by the University.

If your contract is with the University of Exeter and you have rent due at the beginning of May for period 3, you will not need to make this payment. We will process any refund due for previous payments received once your student account has been credited for the period after your contract is terminated.

Mail and parcels are being held with residence receptions at this time. You will receive an email or notification as normal when a parcel has been delivered for you.

If you were expecting something urgent then please contact your residence reception to see if you have mail/parcels being held for you. The reception can bundle these together for you and you can then arrange for a courier to collect these for you and redeliver to your chosen address. This would be at your own expense.

Please ensure that if you have left your accommodation, you change the default delivery address that you have registered with online stores such as Amazon.

Plans are being discussed for the onward transmission of mail should it not be collected/not be possible to collect by the end of the summer term, and we will communicate any process with you.

Please make arrangements for your key/fob/card to be returned to your residence reception by recorded delivery and in a padded envelope to ensure they arrive safely.

If you are intending to return to your residence to collect belongings then you will need to complete a form to select a date and time - this is to assist with traffic and social distancing measures. You must then return your key to the residence reception once you have cleared your room. 

If you have ended your contract but decide to return to the University, we will be able to offer you accommodation however, this is unlikely to be the room you had previously been allocated to. You will be able to return to your room to collect your belongings, but if you wish to reside in accommodation you may need to relocate to our summer accommodation residence.

You should log a SID enquiry at least two working days before you wish to return so that we can assess the situation at that time and advise you where we can offer you accommodation. Please ensure you advise us of your expected date of return and how long you require accommodation for.

Before planning your journey to Exeter to take up the accommodation, please confirm with our residence reception opening times and email them to confirm how you can gain access.

I am currently staying in private accommodation

Students living in privately-owned accommodation are advised and encouraged to speak to their accommodation provider directly. Unfortunately we cannot reimburse any losses for students in contract with a private provider.

The University's Coronavirus webpage has detailed information for those students who have a contract with a private provider or landlord in the City and the Guild of Students Advice team have a Coronavirus FAQ section.

Further information and advice is also available on the COVID-19 and renting Government webpages.

The Government has given advice about isolating if you live in shared house or private halls on their residential accommodation webpages.