Moving out of self-catered accommodation

The following information will be relevant to you if you are currently living in University of Exeter self-catered accommodation and are:

  • Going away for the Christmas/Easter vacation
  • Departing at the end of your contract
  • Moving rooms
  • Leaving University accommodation earlier than anticipated

If you are living in one of our nominated residences at Clifford HousePoint Exe, Printworks, Northernhay House or Northfield please contact them directly to find out how to leave your room prior to your departure.

If you are moving out of catered halls, please visit our dedicated webpage.

Please follow the information below by clicking on a question to reveal the answer.  If you can't find the answer you are looking for please contact the Accommodation team on 0300 555 0444 or email us at: sid@exeter.ac.uk

Christmas and Easter vacation periods

Students living in self-catered accommodation are not required to vacate their accommodation over the vacation period.

If you are remaining in your accommodation over the Christmas vacation then please let us know, so that we can plan for essential repair work and so that Estate Patrol know where you are in case of an emergency. To let us know, please:

  1. Login to iExeter (via the desktop or app) and click on the 'Access SID' button or alternatively login to SID Online
  2. Click on ‘ask a question’ then click the ‘Log enquiry’ button
  3. In enquiry category select ‘Christmas vacation’
  4. Answer the category questions
  5. Click the ‘Send’ button

You will not need to advise us if you are remaining in your accommodation over the Easter vacation.

  • Clean the shelves, surfaces, drawers and en-suite bathroom (if applicable) and vacuum your carpet.

  • Take all rubbish and recycling to the outside bins provided.

  • Switch off lights, electrical items and sockets especially the alarm clock.

  • Turn off electric radiators and heated towel rails.

  • Turn off taps in the sink and shower in the en-suite, if applicable.

  • Shut your window, draw ground floor curtains, and lock your door including any balcony/French doors.

  • If you are leaving your bike within the bike shed over the Christmas/Easter vacation, please lock it securely.

  • Shut your window, close the ground floor curtains and lock your door, including any balcony/French doors.

  • Please read the Cleaning User Guide‌‌ for advice on what should be cleaned prior to your departure.

  • Take all rubbish and recycling to the outside bins provided.

  • Wash and put away all kitchen equipment and tidy all counter areas.

  • Empty and clean the fridge and/or freezer but leave them switched on.
  • Switch off lights, electrical items (not including the fridge and/or freezer) and sockets.

  • Turn off electric radiators and heated towel rails.

  • Turn off taps in the sink and shower.

  • Shut any windows and lock all doors.

  • Remove any items of clothing from the laundry areas.

  • Take valuable items with you or store them safely.

  • If you are leaving your bike within the bike shed over the Christmas and Easter vacation, please lock it securely and do not forget to take it with you at the end of your contract period.

  • Please read the Cleaning and Kitchen Equipment User Guide‌ for advice on what should be cleaned prior to your departure.

Any mail or parcels will be kept for your return from the Christmas and Easter vacation only.

REMEMBER: For security reasons, you must not allow any courier services to enter the residences. Instead, please meet the courier service outside your building.

Christmas postal arrangements: 
There will be no Royal Mail postal service* to Residence Receptions between Friday 20 December 2019 and Wednesday 1 January 2020. Normal service will begin again on Thursday 2 January 2020.

Most courier and delivery companies will have a reduced service over the Christmas period.  If you want to arrange for a parcel to be delivered directly to your residence, you will need to give the courier service your exact delivery location.  Please order early to get your goods received by Friday 1 December.

*Holland Hall, Bridestowe House and Ross House are open on 28, 29 and 30 December between 9am-5pm (*TBC) and there will be limited Royal Mail postal services on those dates.

Easter 2020 postal arrangements:
There will be no Royal Mail postal deliveries to Residence receptions on Good Friday (Friday 10 April) or Easter Monday (Monday 13 April), but deliveries will continue as normal outside of these dates. 

  • Maintenance will still be carried out in your accommodation during the vacation periods. Please ensure personal belongings are securely stored. You will be notified if anyone is entering your room.

  • If you will be staying in your room over the vacation, see point one above to let us know.

  • There will be no cleaning services in the accommodation after Friday 20 December 2019. Normal service will begin again Thursday 2 January.

You do not need to return your key if you plan on returning after the vacation. Remember, a replacement key/fob will cost money so best to keep it somewhere safe.

During the Christmas vacation

If you need emergency or urgent assistance for things like faults or maintenance, key or  fob issues, welfare concerns or snow or ice conditions, please contact Estate Patrol on 01392 723999.

They will be working 24/7 during the Christmas period and will be able to contact the relevant support team such as Estate Services, the Residence Duty Manager or the Residence Life Team.

For all other, less urgent queries please contact your normal Residence Reception.     

 

During the Easter vacation

Our campuses will still be open during the Easter vacation, although some University services may be running on reduced opening hours.

Most services and Residence Receptions will be closed on Good Friday (Friday 10 April 2020) and Easter Monday (Monday 13 April 2020) but if you need emergency or urgent assistance then please contact Estate Patrol on 01392 723999 who will be working 24/7, including the Bank Holidays.

For all other, less urgent queries please contact your normal Residence Reception.

Moving out of self-catered at any time

  • Return your keys/fob to your residence reception by 10:00am on the day of your departure. If your reception is going to be closed when you return your keys, please ask them prior to your departure where you are able to leave them. Do not leave your keys in your room or with a friend because if the keys are not returned to the residence reception, you may be charged for additional nights.

  • If your keys are not returned on the correct date of departure you may incur additional night charges and a lost key charge*.

    *If you are staying in Clifford House, The Printworks, Point Exe, Northernhay House, or Northfield you will need to discuss your departure directly with them.

  • Housekeeping staff will be entering your room after your departure to check that your room is clean, tidy and secure and that there are no obvious things to repair.
  • Please read the Cleaning User Guide‌‌ for advice on what should be cleaned prior to your departure.

  • Clear your room of all belongings, including anything out of the safe and leave your room clean and tidy.

  • Clean the shelves, surfaces, drawers and your en-suite bathroom (if applicable).

  • Vacuum clean the carpet and remove drawing pins from the noticeboard.

  • Strip your bed of all bedding and linen. Please leave the mattress protector folded neatly on your bed.

  • Take all rubbish and recycling to the outside bins provided.

  • Switch off lights, electrical items and sockets especially the alarm clock.

  • Turn off electric radiators and heated towel rails.

  • Turn off taps in the sink and shower.

  • Report any repairs or maintenance issues to your Residence Reception prior to your departure.



  • Take all rubbish and recycling to the outside bins provided.

  • Wash and put away all kitchen equipment and tidy all counter areas.

  • Empty and clean the fridge and/or freezer but leave them switched on.

  • Switch off lights, electrical items (not including the fridge and/or freezer) and sockets.

  • Turn off electric radiators and heated towel rails.

  • Turn off taps in the sink and shower.

  • Shut any windows and lock all doors.

  • Remove any items of clothing from the laundry areas.

  • Take valuable items with you or store them safely.

  • If you are leaving your bike within the bike shed over the Christmas and Easter vacation, please lock it securely and do not forget to take it with you at the end of your contract period.

  • Clear the kitchen and communal areas (lounge/dining area) of your belongings and leave it clean and tidy.

  • If you brought a bike and left it within the bike shed, please remember to take this with you.

  • Please read the Cleaning and Kitchen Equipment User Guide‌ for advice on what should be cleaned prior to your departure.

  • Yes, at the end of your contract, you will need to contact your residence reception directly to book a room inspection prior to your departure.

  • Your room will need to be cleaned and packed up before the room inspection takes place including stripping your bed of all bedding and linen, with the exception of your mattress protector which should be neatly on your bed.

  • Please advise your reception of any repairs or maintenance issues within your room prior to your departure.



The ‘Moving On’ project has donation points across campus and donated items will be given to the British Heart Foundation for them to sell within local charity shops. If you require more information, take a look at the Moving On flyer which will be on display around your residences during May-September 2019.

Donation bags are available from your Reception. Please fill the bag with your donations and take care with any breakable items. Once filled, you can take the bag to one of the donation points listed below. Where applicable - complete the Gift Aid form inside. Any soiled, unusable items and all unused cleaning products need to be disposed of.

There are donation points up throughout the year and currently available at:

The things which are needed are:

  • Books and stationery
  • Clothes and shoes (in good condition and clean, shoes in pairs)
  • Crockery, cutlery, glassware and other kitchen equipment (wrap sharp knives)
  • DVDs and CDs
  • Electrical items
  • Mobile phones
  • Pots and pans
  • Toiletries
  • Cleaning equipment
  • Towels
  • Sports equipment
  • We do not need:
  • Pillows and duvets, please take these with you. Black bags available from reception to put bedding in.

If you have any in-date, unopened and non-perishable food, don't throw it away. Please bring it to one of the food donation points at your Reception, which are available at:

Last year the University of Exeter donated over 25 tonnes of items to the British Heart Foundation. This had an estimated worth of £40,000. This equated to over 2,896 bags of donations. 

If you are unsure where your nearest donation point is, please ask your residence reception.

If you do not have a donation point near you, then why not consider some local charity shops within the city to donate your unwanted items.

For more information on recycling other items such as  duvets, lab coats and bicycles take a look at our Guest Blog written by sustainability officer - Joel Smith, posted 24 May 2018.