Postgraduate Students - Frequently Asked Questions

Information for postgraduate students starting in September/October 2020

If your course is starting in September/October 2020 then you will be able to apply for accommodation from Monday 6 April 2020. The accommodation process begins once your course offer has been firmly accepted and you have paid any necessary course tuition fee deposit to secure your academic place.

If your course is starting in September/October 2020 then you will need to apply by 31 July 2020 to be included within our guarantee period. You can still apply after this time but you would no longer be guaranteed accommodation, and any offer would be subject to our remaining availability.

If you have decided to take up a course offer which starts in January 2021 then please advise us in writing via sid@exeter.ac.uk. We will then cancel the contract you have with us for September. You will then need to reapply for accommodation to start in January – the applications for January courses will open on Monday 7 September 2020. 

We will provide free accommodation to eligible students who, in line with UK Government guidelines, need to self-isolate for 14 days on arrival in the UK.

 The accommodation will be available if:

  • You are a new student who is travelling from outside the UK to Exeter prior to your arrival and you are a student who would be covered by our accommodation guarantee, even if you have decided not to live in our accommodation for the academic year.
  • At the time of making your booking for accommodation you are due to arrive in the UK having spent the 14 days prior to your planned arrival date in a country that is not on the Government travel corridors exemption list.

The accommodation will be free for a maximum of 14 days up to the start of your accommodation contract.

If your period of self-isolation ends before the start of your accommodation contract, we will continue to provide you with accommodation but you will be charged for any additional nights. This accommodation may not be the same as the accommodation provided for your period of self-isolation. Please advise us when booking your accommodation that you require additional accommodation until the start of your contract.

If the accommodation you are allocated to for self-isolation is not the same accommodation that you have booked for the academic period, we will discuss the date to relocate to this accommodation with you once details of where you will living are confirmed.

If you have chosen to stay in private rented accommodation we advise your to check your contract start date. If you need to arrive to your accommodation before that date then we recommend you contact your landlord/provider to discuss your options. If you are unable to self-isolate in your accommodation, you can book with us for your period of self-isolation.

If you are studying in Exeter, then to book self-isolation accommodation only please visit our online store. If you wish to use the university's Airport Collection Service and require self-isolation accommodation then please choose the combined product for this which is also available within the online store

If you are living in Cornwall, please contact our Accommodation team in Cornwall for details about booking accommodation.

 

When we advise you of the accommodation available for self-isolation, we will confirm what will be provided in your room. However, you do need to ensure that you have all items you require for the 14 day period on arrival so that you can follow the government guidelines on self-isolation. You may wish to pre order a grocery starter pack, kitchenware starter pack and homeware starter packs. All are available at our online store in Exeter.

If you will arrive to the UK and travel to our Exeter campuses from the common travel area or from a country on the Government travel corridors exemption list and require accommodation on arrival before the start of your accommodation contract, we are able provide accommodation however, you will be charged for any nights you stay with us. For more details including prices and to make an application, please see our early arrival information.

If you are living in Cornwall, please contact our Accommodation team in Cornwall for details about arriving to your accommodation.

If you have chosen to stay in private rented accommodation we recommend that in the first instance you check your contract start date and then contact your landlord to discuss if you need to arrive at to your accommodation before that date.

Even though the accommodation contract start date is 13 September, due to Government guidelines and recommendations to manage the risks in relation to Covid-19, we understand that you may wish to arrive at another time. If you arrive between 13 September and 10 October, we will offer a refund and not charge you until you arrive at your accommodation. If you decide to arrive on or after 11 October, a maximum of four weeks rent rebate will be offered. The exact refund amount will be calculated on a case-by-case basis depending on your arrival date.

Remote Study in Term 1

We are planning that courses will be taught on campus and current information on this can be found on our Coronavirus Update pages. However, if you have requested and been confirmed that your programme is eligible for remote study and you have accepted an offer for University accommodation and received your Contract Formation Email, but do not live in our accommodation until January 2021; we will continue to hold the room for you with no charge for the first payment period, i.e. 12/13 September 2020 to 3 January 2021 (or your arrival date if you decide to come before 3 January). If you then remain enrolled on your course for the remainder of the academic year we will charge you for the accommodation from 3 January 2021 (or your arrival date if you decide to come before 3 January) until the end of the contract.

If you have a Contract Formation email as above, we will hold the room that you contracted for in Term 1. However, this would not apply to you if you are a new January starter (e.g. PGT January starts). You will need to apply for accommodation at least one month before you intend to arrive and you will be allocated accommodation as available at the time of your application.

If you have been confirmed to be on Remote Study for Term 1 and you have a room held for you, you will be able to book an arrival time with us for your arrival for Term 2. Please check our website from October for further details of how to do this.

Yes, if you did not have an accommodation contract confirmed in Term 1, you may apply for accommodation from Term 2 only and we will allocate accommodation to you, if there is accommodation available.

Applications for University accommodation at Exeter can be made via our accommodation login page.

Please refer to our question is the section above about arriving after 13 September in question 7.

If you intended to arrive to campus but then later decide to request remote study and if this is approved, then the processes as described in the above FAQ for What if I enrol for a course but decide to study remotely for Term 1? will apply

If you secure accommodation in the private sector in either Exeter, each accommodation agreement will vary and you should clarify with the provider of the accommodation what will happen BEFORE you agree to the accommodation contract. The University will not be able to assist you with any negotiations with private accommodation providers.

Information for postgraduate students starting in January 2021

If you have decided to take up a course offer which starts in January 2021, we will cancel the contract you have with us for September. You will then need to reapply for accommodation to start in January. The applications for January courses will open on Monday 7 September 2020. For more information on the guarantee deadline please refer to question 4.

 

There is no need to apply now as the applications for January courses will open on Monday 7 September 2020. For more information on types of accommodation available refer to question 3. 

We will be offering standard, en-suite and studio accommodation on either a 44 or 51 week contract. The contract start date will be Sunday 3 January 2021. We will confirm the list of available residences before the applications open on Monday 7 September 2020.

 

The accommodation applications for January courses will open on Monday 7 September 2020. We guarantee to make you an offer of accommodation if you apply by the guarantee deadline of 30 November 2020 and you are an unaccompanied international postgraduate from outside of the EU, in your first year of study which will be for the full academic year starting 11 January 2021. Please note: you are defined as an international student if you pay international fees.

 If you apply after the guarantee deadline date then we will endeavour to offer you accommodation, but this will depend on availability.

 If your course date starts on dates other than 11 January, you will be able to apply for accommodation and we will then advise you about availability.

 

Whilst not within our guarantee of accommodation, you will be able to apply for accommodation from the 7 September 2020 and we will then be able to advise you about availability. 

We have a very limited number of flats suitable for couples and families and so we are unable to guarantee to offer this type of accommodation. You may, therefore, have to secure accommodation in the city. We will be able to provide an update on the availability in these residences before the opening of applications so that you can decide which is the best option for you. 

The arrivals period for accommodation offered by the University will be from 4 January 2021 onwards. If you are made an offer of accommodation which you accept, we will ask you to confirm your arrival date so that the accommodation is ready for you to move into. 

General information for all postgraduate students

We guarantee to make you an offer of accommodation if you are:

  • An unaccompanied international postgraduate from outside of the EU, in your first year of study, who will be studying for a full academic year. You are defined as an international student if you pay international fees. 
  • An unaccompanied incoming Study Abroad or Erasmus student who is coming to study at Exeter for a full academic year. 

It is not always possible to allocate you to one of your preferences or within on-campus accommodation. Our guarantee is a guarantee of a bed space, not a particular residence.

This depends on when you will be starting your course. If you are starting in either the September/October or January cohorts then please see the relevant section above for more details.

If your course is starting outside of these times then we welcome your application but we are unable to guarantee you accommodation; this will depend on remaining availability.

We have a limited number of flats suitable for couples and families and so we are unable to guarantee to offer this type of accommodation. The main allocation to this accommodation is for September/October starts, so if you are looking to start a contract outside of this time then it is likely that you will need to secure accommodation within the private sector. Please also see the information for January starters in the section above.

Postgraduate applications are processed on a first come, first served basis and we will look at an applicant’s residence preferences but also their hobbies and interests to be able to place the applicant with other students who have expressed similar interests. It is therefore particularly important that, if someone is completing the application on your behalf, they select hobbies and interests that accurately reflect you.

Full details of our room allocation procedure can be found on the room allocation webpage.

If you are applying for accommodation as a new postgraduate student you will be able to select 3 residence preferences on your application form. We will try our best to allocate you to one of your preferences, depending on availability. You can review our allocations procedure online for details of how we allocate each residence.

Contracts for postgraduate residences are 40, 42, 44 and 51 weeks but are specific to the residence you are applying for and cannot be altered.

You do not have to live in University accommodation whilst you are studying at Exeter. Some applicants may find that living in private accommodation offers them greater flexibility and the independence they prefer. To find out what alternatives there are view our private accommodation webpage for more information on shared houses, purpose-built accommodation and lodgings in the city.

This will depend on the contract agreement that you have entered into, so you do need to make sure you fully understand the cancellation and termination policy before you accept the contract.

Remember that applying for accommodation is different from securing accommodation and it is important to understand the point at which you will have entered into a legally binding contract.

If you are allocated to University of Exeter accommodation in Exeter, the Accommodation Terms & Conditions Section 6 explains our policy on termination of the contract. If you decide not to (or are unable to) register for your academic course you are able to be released from your contract and we would ask that you contact us as soon as you make your decision so we can process your request. If you do register for your course then you will be committed to the contract that you have with us.

If you have changed your course start date since applying for accommodation, please see the relevant point in the September/October starters and January starters sections.

If you are staying in INTO accommodation at University of Exeter, please check with the INTO team for their cancellation policy. 

For students studying in Cornwall, please check the details within their accommodation Terms and Conditions.

If you secure accommodation in the private sector in either Exeter or Cornwall, each accommodation agreement will vary and you should clarify with the provider of the accommodation what will happen BEFORE you agree to the accommodation contract.

If you are sent an offer of accommodation within a University owned/managed residence then you will be not need to pay a deposit. Once you accept the accommodation offer online you will form a legally binding contract.

If you are sent an offer of accommodation with one of our partner providers then they will contact you with details of their booking process, and any deposit/reservation/prepayment required.

The rent includes:

  • Heating, lighting, water & internet
  • Cleaning service (levels vary across residences; some exclusions apply – see the residences' pages for more details
  • Basic personal effects insurance cover. 

Your accommodation contract will detail the amount required for each instalment. You can view this by logging in to your accommodation account.

Our How to Pay webpage gives information about when to pay your accommodation fees

The University accepts various methods of payment as detailed on the Student Finance webpages.

Please contact the Accounts Receivable Team for advice via sid@exeter.ac.uk.

It is also recommended that you contact Guild Advice at studentadvice@exeterguild.com who are able to offer impartial and confidential assistance on a whole range of issues, including housing, finance, and academic related matters.

Exeter has a bustling High Street with many international brands as well as independent shops including a variety of international food shops. There are also a number of large stores in the city centre where you can order items online for collection. These include:

  • Argos
  • Debenhams
  • John Lewis
  • Marks and Spencer
  • Wilkinson

For more information on shops available in Exeter view the Visit Exeter website.

For information on what to bring with you to accommodation (catered and self-catered) please take a look at the Moving In Checklist

If you would like to save yourself having to carry essential items, order online with UniKitOut and have your items delivered directly to your room before your arrival. (Please note that at the moment this option is only available if you are arriving in September or October 2020, not in January 2021).

There are small supermarkets located in the centre of the Streatham Campus known as the Market Place, as well as other smaller outlets selling essential items in other locations on campus for example at Cornwall House and Birks Grange Village. Exeter city centre is a short walk from either campus where you can find a larger supermarkets such as Tesco, Sainsburys, Marks & Spencer and Iceland. There is a Waitrose store just across the road from St Luke's campus.

Pets are not permitted in University accommodation.

Your personal belongings in your locked rooms are insured and insurance cover is provided in all University owned/managed and approved accommodation by Endsleigh Insurance. Once you have received an offer of accommodation, we advise you to check your policy details and level of insurance cover through Endsleigh and‌ to find out if you need to extend the cover for valuable items such as laptops, cameras, musical instruments, mobile phones and bicycles.

It is important to find out exactly what you are covered for as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both in and outside of your room. For further information please the details provide on our Residents information page.

The University has a Sustainable Travel Plan and actively seeks to encourage green travel. In line with this, there is no parking available on either the Streatham or St Luke's campuses (including Rowancroft) for resident students.

Due to the ongoing situation in relation to Covid-19 and the Government recommendations to manage the risk of infection, we have decided that all rights contained in your accommodation contract in relation to Visitors to your room will be suspended until further notice. We will keep you updated and let you know if, and when, we are in a position to reinstate the contract provisions in relation to Visitors.

When the contract provisions are reinstated, guests of students living in University residences may enter halls, however, they must be accompanied by a member of the residence. There must not be more than four visitors/guests in the accommodation at any time.

Any student wishing to have overnight guests must seek permission in writing, giving 72 hours’ notice, from the Residence Management Team via accommodation-guest@exeter.ac.uk, who will take into account fire and safety implications and, in shared rooms, the interests of your roommate. Visitors may not stay overnight for more than three consecutive nights. The Residence Management Team will withdraw permission for guests to remain if their behaviour is deemed antisocial or unacceptable in any way.

Please note that overnight guests need to be over 18. Permission will not be given for overnight guests over Arrivals Weekend and during Fresher’s week.

Students should note the conditions in section 2.6 of the licence agreement. Residents wishing to have a guest should provide the following information:

  • Student name and student ID number
  • Residence - building, block, flat number and room number
  • Arrival date
  • Departure date
  • Confirmation that the guest is over 18

If you live in a self catered residence your contract runs right through the Christmas and Easter holiday periods so you are able to leave your belongings in your room until the end of your contract.

Unfortunately, we are currently unable to provide storage facilities at the University however, a number of local companies offer storage solutions:

For more information, please contact your residence reception who will be able to assist you.

Disclaimer: this information is for reference only; these companies are in no way affiliated to the University. The University cannot be held responsible for the quality of service they provide.