Customer First

We have pride in achieving the Customer First Standard, as we take seriously the need to deliver outstanding customer service to both our students and visitors.

In order to continually improve our service we follow the framework by:

• Ensuring we understand our customer’s needs
• Tailoring our services to best meet these needs
• Providing quality customer care by requesting feedback on what we provide
• Identifying benefits that customers have gained from our services and where improvements can be made

We support Campus Services to meet and maintain service excellence, by offering a variety of customer feedback mechanisms, (in addition to centrally provided student surveys) to produce bespoke reports and improvement plans:

If you would like to discuss your customer feedback requirements please contact us on businesssupport@exeter.ac.uk

For further information on the Standard, and the 32 evidence based requirements please visit the Customer First website