Our team are experts in their field and subscribe to the University values.
Business Support
Our vision
As a team we aim to provide strategic leadership in support of continuous improvement across Campus Services.
We aim to always be innovative and ideas-driven in order to develop creative solutions in support of a world class student experience whilst promoting excellence and staff engagement across Campus Services.
Our values
As a team we subscribe to the University values and constantly ensure we are: professional, approachable, efficient, consistent and flexible in all aspects of our service.
Team structure
The team consists of staff who are experts in their field. The Assistant Director regularly reviews the team’s work priorities and learning and development skills in order to meet the changing needs of our customers. Please visit our meet the team pages for a full overview.
Contributing to the University’s key strategies
The activities carried out by the Business Support Team add value directly and indirectly to the University’s key strategies and Campus Services core aims.
Evaluating effectiveness
We aim to be an integral part of Campus Services working strategically and operationally in support of driving through service excellence. Examples of mechanisms used to measure success and overall performance are as follows:
| Investors in People | A three year review process across Professional Services |
|---|---|
| Customer First | A bi-annual review across Campus Services |
| Risk Management | A yearly review (University wide) |
| All Staff Survey | A bi-annual review completed across the University |
| Key Performance Indicators (KPI's) | KPI’s that measure our performance against our objectives |
| Customer Feedback | We capture and review every day feedback by using various mechanisms |
| Taking the Pulse | A local management tool used to gauge how the team are feeling at a local level |
