Contact us

EMERGENCY: 
01392 722222

Routine:  01392 723999

Report incident Feedback
Customer service survey

Please help us improve our service by answering a few quick questions about your experience with Estate Patrol.

Customer survey

Estate Patrol

Our uniformed staff are available to provide advice and assistance, 24 hours a day 365 days a year.

We offer advice on security of property, personal safety and registering personal items. Our services include: car parking, CCTV, night patrols and guardian angel service.

The University of Exeter has extremely low crime levels and is a safe campus but you still need to remain alert and aware of your surroundings. The Security team will endeavour to maintain a safe and secure environment for students, staff and visitors by remaining vigilant and acting proactively to minimise risks.

The University has a campus-wide CCTV Scheme in operation with in excess of 500 cameras throughout the site. This is manned 24 hours a day by in-house staff within the Security Control Centre located in Northcote House.  The primary aims of the system are:

  •     to assist in safeguarding the welfare of staff, students and visitors to the campus
  •     to provide a safer environment for vehicle parking
  •     to provide improved security of university property
  •     to assist in the prevention, deterrence and detection of crime

The CCTV system is governed by a strict code of practice which takes into account the Data Protection Act 1998 and Human Rights Act 1998.



The department has a committed team of Residence Patrollers who work overnight during the term time to provide extra security around the accommodation blocks and also to be available for any welfare issues that might occur out of hours.

The Residence Patrollers are available during the night if any student feels that they need to talk with somebody or they have a concern that they would like to discuss but don’t feel comfortable talking to the Estate Patrol Team.

Having the Residence Patrollers also means that they are able to assist the patrol with emergencies like looking for students who are reported missing or helping with fire evacuations. Also all of the Residence Patrollers are first aid trained which means in an emergency they are normally the first point of contact.

While the Residence Patrollers are making their rounds they are also able to check for any health and safety risks and check that the fire fighting equipment has not been tampered with.

The Residence Patrollers are also available to sort out disputes that might occur between flatmates before they escalate. This usually involves monitoring noise levels and making sure that during study weeks students are able to revise in peace.

The Estate Patrol provides a “Guardian Angel” service to any member of the University who needs to walk alone after dark from any location on campus to any of the car parks. This will involve using the CCTV system to monitor their route.

Anyone wishing to use this service should call the Estate Patrol on 3999 when they are getting ready to leave their building to arrange with the duty supervisor to monitor CCTV cameras on the route that will be taken.

Users of this service should be aware that the Estate Patrol will do their best to provide instant cover, however, because of the nature of the security staff duties there may be some delay in providing this service, every effort will be made to keep this to a minimum.

Please note that this service is only available where there is CCTV coverage. Users of this service are reminded to stay vigilant as they are still responsible for maintaining their own safety.

PC Ian Lugg

I  am the NBM for the University of Exeter Community. My aim is to help create a safe environment for all who live and work within the University community and the wider city. I am sure you will concur with me when I say I have witnessed many changes over the past years, and there remain many challenges and opportunities ahead.

This work constantly involves various partners across the city - the University itself, the Students Guild, licensees in the city, local council and, most importantly, you the residents, as only together can we tackle some of the issues that arise with modern life ... not to mention engaging with the student body itself, those people who contribute so much to the larger Exeter community.

You can also find your local policing team on the Devon and Cornwall Police site.  There are also a range of online methods on the site which can be used to ask the police a question or to report a non-emergency crime. In an emergency always call 999.

Contact nameContact number
BT
Information on dealing with malicious callers.
0800 661441
Citizen Advice Bureaux
Free, confidential, impartial and independent information and advice on a wide range of subjects.
0844 4994101
Counselling Services
Confidential advice and support for Exeter students
01392 264381
Crimestoppers
How to give anonymous information about crime.
0800 555111
Devon and Cornwall Police
The local police for Exeter.
101 - (Non emergencies)
999/112 (emergencies)

Emergency response on campus

Find out about the University's incident response arrangments if there was a large scale incident on campus involving the emergency services.

01392 725768
Rape Crisis Centre
Provides a range of specialist services for women and girls that have experienced sexual violence.
01752 223584
Nightline/Voice
Student run listening and information service, run by students for fellow students at the University of Exeter.


01392 724000

(internal 4000/4001)

Samaritans
Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair.
08457 909090
Suzy Lamplugh Trust
A national charity for personal safety
0208 8760305
Victim Support Line
National charity which helps people affected by crime and gives free and confidential support.
0845 3030900
Women's Aid Federation
National charity working to end domestic violence against women and children.
0808 2000247
Care First
A confidential advice, information and counselling service
0800 174319