Emergencies and claims

If you are abroad and are experiencing an emergency then you should initially contact the University’s travel insurer, Ace European Group on  + 44 (0) 207 173 7796 and quote policy UKBBB00303 (University of Exeter). This emergency phone number is operated on behalf of Ace European Group by CEGA Assistance 24 hours a day seven days a week.

In the event of delay, cancellation, curtailment etc, try to obtain documentation or a statement from the airline or other transport provider. In the event of a theft or loss, please obtain a crime number from the local Police.

During University working hours the Legal and Insurance office can also be contacted on + 44 (0)1392 723087. Outside of office hours please contact Estate Patrol on + 44 (0)1392 723999 and advise them of your situation. We would also advise you to inform your College or Service of your situation.