Emergencies and claims

Important information

The University has changed its travel insurer to Aviva with effect from 31/10/2015.

There is no change to the cover but with effect from 31/10/2015 the emergency telephone number is: +44 (0) 1243 621066.

Please quote the following information:

Reference: NUBT 0105

Policyholder: University of Exeter

Policy number: 100003933GPA

Emergencies and claims

If you are abroad and are experiencing an emergency then you should initially contact the University’s travel insurer, Aviva on + 44 (0) 1243 621066 and quote policy 100003933GPA (University of Exeter). This emergency phone number is operated on behalf of Aviva by CEGA Assistance 24 hours a day seven days a week.

In the event of delay, cancellation, curtailment etc, try to obtain documentation or a statement from the airline or other transport provider. In the event of a theft or loss, please obtain a crime number from the local Police.

During University working hours the Legal and Insurance office can also be contacted on + 44 (0)1392 723087. Outside of office hours please contact Estate Patrol on + 44 (0)1392 723999 and advise them of your situation. We would also advise you to inform your College or Service of your situation.