Emergencies and claims

Important information

The University has changed its travel insurer to Aviva with effect from 31/10/2015.

There is no change to the cover but with effect from 31/10/2015 the emergency telephone number is: +44 (0) 1243 621066.

Please quote the following information:

Reference: NUBT 0105

Policyholder: University of Exeter

Policy number: 100003933GPA

If you are concerned and want to talk to us, please feel free to call on 01392 723087 between 9am and 5pm GMT Monday to Friday or email us.

Emergencies and claims

If you are abroad and are experiencing an emergency then you should initially contact the University’s travel insurer, Aviva on + 44 (0) 1243 621066 and quote policy 100003933GPA (University of Exeter). This emergency phone number is operated on behalf of Aviva by CEGA Assistance 24 hours a day seven days a week.

In the event of delay, cancellation, curtailment etc, try to obtain documentation or a statement from the airline or other transport provider. In the event of a theft or loss, please obtain a crime number from the local Police.

During University working hours the Legal and Insurance office can also be contacted on + 44 (0)1392 723087. Outside of office hours please contact Estate Patrol on + 44 (0)1392 723999 and advise them of your situation. We would also advise you to inform your College or Service of your situation.