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Appointments

Appointments

When it comes to thinking about your future, the Career Zone is here to support you whatever stage you are at. Whether you have a clear career in mind, a few ideas or none at all, we can help.

We offer a variety of both face-to-face and online appointments including:

  • Careers Guidance - for help making career decisions or exploring your career/further study options. Further information about guidance appointments.
  • Careers Advice - for help finding and applying for jobs and postgraduate courses, as well as advice on all stages of the recruitment process.
  • CV/covering letter, application form and LinkedIn profile check – for graduate jobs, internships, part-time jobs and postgraduate courses.
  • Placements Advice - to discuss finding and applying for placements as part of your degree programme.
  • Study Abroad - for advice on anything related to studying in another country.

If you are a Business School student please visit Handshake to learn what appointment types are available to you and how to book these.

If you are a PGR student please visit this page to book an appointment

Unfortunately INTO students are unable to access careers appointments. 

Key information about booking and attending appointments

In most cases, you will need to book an appointment by contacting the Career Zone. To book an appointment contact us between 9am and 5pm, Monday to Friday. You can request an appointment by:

  • Using the Live Chat located at the bottom right corner of this page
  • Calling us on +44(0)1392 724493
  • Visiting us in-person at the Forum (Streatham) or the Exchange (Penryn)

In some instances, you may be able to self-book an appointment online. The following appointment types are available to book on Handshake. Ensure you select the correct campus and college before booking.

  • Business School studentsvisit Handshake for more guidance
  • Placements support - if you are planning on undertaking a work placement as part of a credit-bearing module, you can use this appointment type to get advice on applying for placements or anything else related to your placement.
  • Law Students can self book Law Careers for Law Students appointments. Streatham based Law students can self book Non-Law Careers for Law Students appointments.
  • Mock Interviews and Recruiter in Residence appointments are available at certain times during the year, usually in autumn. These will be advertised in your College careers newsletter.

If you are required to upload a document in advance of the appointment, for example you have a CV review booked, please ensure the document(s) are uploaded the day before the appointment. This page has information about how to upload a document -Handshake guide to uploading documents.  

You should be prepared for your appointment: 

  • Have a clear idea of what you want to get out of the appointment.

  • Plan your questions in advance.  

  • Due to the length of appointments only one topic can usually be covered, so please focus on that. 

  • Have a means of creating your own notes, this could be a device or pen and paper.  

  • Check the booking details so you are clear where and when it takes place.  

Additional information about preparing for guidance, CV global work and casual jobs appointments at this link 

You should attend on time. If you have an in person appointment then you should usually aim to arrive 5 minutes before the start time. Check the confirmation email to see any instructions about where and when to attend. If your appointment is online then check the channel being used and check the accordion below if you have any issues 

If you are more than 10 minutes late for your appointment then your appointment will not go ahead and will be recorded as a no show.  

If you attend ain person appointment then you must adhere to the University Covid policies such as wearing of face masks unless exempt. Details of policies on this page. 

At the time of booking you will have been given details of where your appointment will take place. Most face-to-face appointments take place at either the Forum (Streatham) or the Exchange (Penryn). Please arrive a few minutes in advance of your appointment start time and if you are meeting in the Forum or the Exchange, report to the front desk so the Career Zone staff know you have arrived. The staff member who will be meeting with you will come and greet you before taking you to the private appointment space.

However your online appointment takes place: 

  • Ensure you have turned your device on, logged into Handshake (or Teams/Zoom as appropriate), and if necessary, tested your camera and microphone is working, at least 5 minutes before your appointment time. 

  • Ensure you are situated in a quiet, private and safe location, where you are able to speak. 

  • If the consultant or advisor has requested any information from you before your appointment, e.g., CV, please ensure you have provided this as requested. You will usually be asked to upload documents to Handshake. 

  • Ensure you are prepared to take notes during the appointment. 

Handshake

Most appointments take place through the video platform in Handshake. To access, go to the appointment. There should be a Join Video Appointment button. This is greyed out until 5 minutes before the start time when it becomes active. 

If you have any issues please check the Handshake video troubleshooting page.

Mock Interviews

You will be emailed a Teams link in advance of the appointment.

Microsoft Teams

When the appointment is due to start the staff member you are booked in with will contact you via Microsoft Teams. You therefore need to ensure that Teams app is installed on your device and you are logged into your student Microsoft Teams and ready to receive their call. New to Teams? Help Installing TeamsTeams FAQs

Zoom

You will receive a link for the meeting when your appointment is booked. You will need Zoom to be installed on your device. You can find the Zoom link if you view the upcoming appointments in Handshake - https://exeter.joinhandshake.co.uk/appointments open the relevant appointment and link should be in left hand column in the WHERE section.

Digital Hub provides information about Zoom and Teams.

If you are not going to be able to attend your appointment then you should cancel the booking at the earliest opportunity. You can do this by opening the booking in Handshake and then click on the Cancel Appointment button. This button is available up to 24 hours in advance of the start time. If you want to cancel within 24 hours of the start time you will need to contact the Career Zone.

It is not possible to cancel an appointment after the start time. Where an appointment is not cancelled before the start time and you do not attend then this wil be recorded as a 'no show'.

If you do not attend an appointment and have not cancelled the booking this will be recorded as a ‘no show’. If you persistently no show then you will lose access to your Handshake account for a specified period.  Any event and appointment bookings you have during this period will be cancelled.  

Anything said in an appointment will remain confidential and won’t be shared with anyone else. A brief record of what was discussed during your appointment may be made on Handshake. This is done for continuity in the event you were to see a different person from the Careers Team in the future. 

If a disclosure is made during the appointment and we are made aware of any risk of harm to yourself or anyone else we won’t be able to keep this confidential. We have a duty of care to escalate the disclosure to keep everyone safe.  

Responsibilities of student/graduate 

  1. You are expected to behave in a professional manner as you would in the world of work. Being prepared, punctual and cancelling in advance if unable to attend. 

  1. You should read the pre appointment email and check any information about attendance. For online appointments it will note the medium and for in person where and when to attend.  

  1. You will only usually be able to cover topic in the appointment so please focus on that.  

  1. You should attend the appointment with a means of making your own notes.  

  1. If you are required to provide documents for the appointment, these should be uploaded the day before the appointment.  

  1. You should attend on time and be suitably prepared.  

  1. If attending an in-person appointment you should adhere to the University Covid policies.  

  1. If attending an online appointment you should be in a quiet, private location where you are able to take part in the appointment appropriately.   

  1. If attending an online appointment you should check the channel and login in advance. You should check that your device is able to connect to the appointment 

  1. If you are aware you will be unable to attend an appointment you should cancel the booking at the earliest opportunity.   

Attendance Policy Summary 

  1. If you do not attend your appointment and have not cancelled the booking it will be recorded as a no show. If you are more than 10 minutes late for an appointment it will be recorded as a no show. 

  1. We will email people who have a no show recorded to remind them of the need to cancel bookings if they are unable to attend and remind them of the attendance policy.  

  1. In cases of persistent no shows then access to Handshake will be suspended. The trigger will be 3 or more no shows in 30 days.   

  • If you have 3 or more no shows recorded within 30 days then your Handshake account will be suspended for 14 days and any appointment or event bookings during this period will be cancelled and you will not be able to attend any careers appointments or events during the period while your account is suspended. 

  • On the third time you trigger an account suspension (at least 9 no shows) then your Handshake account will be suspended for 30 days. Any appointment or event bookings during this period will be cancelled and you will not be able to attend any careers appointments or events during the period while your account is suspended.

  • If, in the unlikely event, you subsequently trigger another account suspension (at least 12 no shows) we reserve the right to take further measures as appropriate.