-
- University of Exeter and your career
- My Career Zone
- Career research
- Skills training and events
- Internships
- Volunteering
- Part-time jobs
- Graduate jobs
- CVs, applications, interviews
- Global employability
- Enterprise and self-employment
- Information for recent graduates
- Information for employers
- Information for staff
- Contact us
Feedback
How we gain feedback
We really value your feedback as we’re always looking for ways to improve the services we offer. We gain feedback in a variety of ways: via email following careers appointments, employer events, training and skills sessions; and on paper forms regarding our information resources and the help available.
If you feedback on any of our services we will enter you into a prize draw to win £100 Amazon vouchers. These draws will be termly and you will be contacted directly if you win.
If you have any suggestions for improvement or would like to give us feedback on any of our services please provide General Feedback. We also welcome any comments you may like to make in person or by phone to 01392 724493 (Exeter) or 01326 253735 (Cornwall).
Your comments will be handled by the Career Zone and we hope to respond to any comments or suggestions within 1 week.
If you have a complaint and would not like to use the General Feedback mechanism please click here
What we use feedback for
All the feedback gained is collated and reviewed by the Career Zone management team. The feedback is used to find out what’s working and what could be done better. As a result of common themes emerging, changes and improvements are made to our service. "You said … We did" below has details of changes you asked for and our resulting action.
You said - We did
Feedback on what we did as a result of feedback from the Employment Task Group focus groups
| You said | We did |
|---|---|
| There should be more links with International employers (both within and outside academia) and more opportunities for experience abroad | International Placement Officer post – Dominic Going Global’ was purchased in February 2010 and the contract will be renewed for 2011 Forum – International workstation |
| Re Group Workshops: Students prefer sessions with a high level of interaction and activity built into them rather than straight presentations | eX-Factor: Highly interactive |
| Mock interviews with employers were seen to be very helpful but students felt more were required in order to allow for more students to benefit from the experience | For 2009/2010 we offered approximately 80 interview slots and for 2010/2011 we’d offered 94 by the beginning of February 2011, with more coming up. |
You said we did: eXfactor
| You said | We did |
|---|---|
| The day was too long: 9-5pm | Restructured the day to 9:30-4:30pm |
| The packed lunches did not offer enough choice | Provided lunch vouchers to be redeemed at Devonshire House |
| eXfactor was not discipline specific | Incorporated discipline specific DLHE data; will be including video footage of relevant alumni Q&A sessions; will provide Networking evening events per term as disciplines complete the eXfactor |
| The compulsory element was confusing when students still had to register to attend | The eXfactors have been assigned a module code and are now in students’ timetables |
| Found the intercultural sensitivity session confusing and alienating | This section has been restructured and incorporated into the whole two days, rather than as a separate task |
| Too many student presentations | The number of student presentations has been reduced in line with the restructuring |
| Too many PowerPoints used by facilitators | The number of PowerPoints has been reduced |
General
| You said | We did |
|---|---|
| Need more work experience and placements, especially on campus | Student Campus Partnerships and Student Business Partnerships have been introduced to make it easier to employ students on campus and give them project related work as valuable work experience. |
| Not enough encouragement to start career planning early on | eXfactor (a two day skills program) has been introduced for students in their first year. Mandatory workshops called 321’s have been introduced starting in Year 1. |
| More course specific career guidance needed |
More course specific career guidance needed – A work load allocation model has been agreed with colleges to enable Careers Consultants to offer more time running course specific events within colleges. Also a new program called Careers in.. offers students the chance to get to know exactly what type of work is available in certain occupations. |
| You didn't like seeing salary details for vacancies presented as an hourly rate |
We now list the rate of pay as an annual salary.
|
| It would be great if access to careers events, jobs and appointments was available via the 'MyExeter' portal. |
The main page of the student facing 'MyExeter' portal now has a direct link through to My Career Zone and all the events, jobs and appointments available. |
Focus groups
In addition, we also hold focus group sessions where we ask for groups of students to give us feedback on our activities, new initiatives and our service in general to ensure what we offer is what you want.
Mystery shopping
Mystery Shopping happens at least twice per term where students visit us with a scenario and assess the level of service they receive from our staff. A full report is shared with us and we act on any changes that need to happen to enhance our service. If you are interested in Mystery Shopping please contact the Mystery Shopping Team on csQualityAssurance@ex.ac.uk. For further information please see http://www.exeter.ac.uk/campusservices/mysteryshopper/.
Current improvements
Following feedback from different shoppers, the Career Zone will be providing more information at the reception desk. Extra training for reception staff has already happened to help staff manage enquiries which do not, in the first instance, require the services of a careers consultant. It is hoped that this will help to enable students to make the most of their time with a Careers Consultant so that they are fully prepared for the appointment. It will hopefully reduce the number of unnecessary appointments, freeing availability and reducing the wait for those who need higher level careers advice. Staff in the Career Zone will also wear name badges and ensure that the front desk is clear and clutter free, this will be a lot easier once we have moved to a purpose built enquiries desk in the Forum. It was highlighted that the customer service students received in the Career Zone was of a very high standard and we are working to enhance this even further.
