International travel insurance cover can be arranged by the University.

International travel

Please make sure you read the University travel policy. This includes ensuring that all trips align with the University of Exeter Essential Travel Principles, the University response to UK Alert Levels and Travel, and are approved as set out within the principles document.

Need help following an incident?

Call the Insurers emergency 24 hour helpline contained within the Insurers details on our before you travel insurance webpage  

Registering your travel and receiving your travel insurance documents

Please note that insurance for proposed trips is not guaranteed. It’s important that the risk assessment and approval process is followed to ensure that you do not place yourself at risk by travelling without insurance. The impact of the pandemic on international travel is unpredictable and fast moving. Travel for study, research or teaching are currently legally permitted where this is essential. To ensure that travellers are insured, and that we are able to locate and support impacted travellers should an incident occur, the process set out here must be followed for UK and international travel. 

The University position on considering a trip to be essential is set out within the essential travel principles, including guidance on the trip approval pathways. The International Travel Coronavrius Risk Assessment must be completed and approved as part of this process for most trips. If you are travelling for research, please check with the Research Restart Panel, as different risk assessments may apply. If arranging a fieldtrip, please refer to the Field Trip SharePoint site (available to staff only) for advice and support, including risk assessment and other forms that must be completed.

Note that no bookings should be made until formal approval and insurance cover have been confirmed. Our insurer has made this a condition of cover being provided. All bookings must be made via the University travel partners, Click Travel or Key Travel. While the exceptions process is in place, access has been restricted, and can only be obtained by contacting, with evidence of trip approval and insurance. Booking via Click or Key Travel provides the following benefits:

  • A central data store of trips based on accurate ticket data, registration for insurance, and fast location and support provision should an incident occur
  • Reporting on the carbon footprint of the trip without the traveller having to take any further action
  • Provision of travel alert data with a direct impact on travellers, sent both to the traveller and to the University

Note: if you are unable to book via the travel partners, you will need to provide full details of your trip and travel method for central recording within your college or service. This is due to the loss of the reporting benefits available via Click and Key Travel. The University is required to report on the points noted to support traveller safety, incident response, and the Green Recovery initiative. 

In addition, due to the Government directive advising not to travel, and the known risks associated with the virus, we are currently unable to obtain cancellation/curtailment cover for international travel outside of the process detailed above

These are unprecedented times, and we aim to provide a normal service as soon as we are able to do so. 

In order to help you understand the risks in the country you are visiting, please refer to the AIG assistance website and follow these steps:

 To register as a user on the AIG mylifeline page, please scroll to the bottom of the page and input the requested details – the policy number is 0010628173

  1. Once you have registered and logged in – follow the menu at the top of the screen
  2. To sign up for the travel alerts – click on alerts
  3. Input the country you are visiting from the drop-down menu
  4. Input your dates of travel
  5. Choose the type or types of alert you require
  6. Click subscribe


Changes or cancellations to travel details

If you change your travel details or cancel your trip please email: Please include the following in your email:

  • The travellers name
  • Form ID - this can be found on your confirmation email.
  • Changes to your travel.

Current Sanctioned Countries

Afghanistan, Iraq, Iran, Mali, North Korea, Somalia, Syria, Yemen, Crimea, Cuba & North Sudan 

Please provide us with fourteen days notice in respect of travel to the above countries as AIG will not provide insurance cover and we are required to arrange insurance cover separately.


No cover under the serious disruption section of the policy (including evacuation) will apply to travel to any of the following areas:

Governorates of: Baghdad, Anbar, Salah ad-Din, Kirkuk, Diyala, Ninewa, Karbala, Babil.

Please contact us with 14 days notice to enable us to arrange cover, for which an additional cost may apply.

Visa application

Once you have completed the International Travel Form:

  • Wait for the international travel tracker form confirmation email
  • Click 'Visa letter for [your name]'
  • Put headed paper in your printer
  • Print the visa letter on headed paper

When applying for your visa please ensure that you submit the policy summary, along with your visa letter. The policy summary is linked to the email which is sent to you after your travel is registered on the international travel form.

Undergraduate travel insurance

Bribery Act 2010

Please be aware: Small payments made to government officials or others to make something happen, or happen sooner, (commonly called facilitation payments) are likely to be bribes and unlawful under the Act even if these payments are made outside the UK.

Are you carrying chemicals, biological substances or lithium batteries?

The International Air Transport Association (IATA) has restrictions on the transportation of hazardous substances on flights. These restrictions include the carriage of chemicals, biological substances and lithium batteries (excluding mobile phone/laptop batteries). If you are traveling on University business, you are not permitted to carry these items. If you require to transport such items, please contact for further information and guidance.