Penryn Campus-based University of Exeter students can seek assistance from both the Student Information Desk, based in the Peter Lanyon Building, and The Compass, located on level 0 of the Exchange. No matter where you go, you will find patient and friendly staff who can either answer your query immediately or put you in contact with someone who can resolve your issue quickly.
Student Information Desk
The Student Information Desk (SID) should be the first point of contact for all academic queries.
This service, which assists both University of Exeter and Falmouth University students with more general issues related to student life.
Telephone: Penryn Campus – 01326 370460 or Falmouth Campus – 01326 213735
Facilities and Services
Falmouth Exeter Plus manages and/or delivers all shared services at the Penryn Campus on behalf of Falmouth and UoE, and some services at the Falmouth and Truro Campuses.
All new undergraduate students studying at the University of Exeter Penryn Campus are invited to apply for a Student Mentor and returning students may apply to be a Mentor.
View student mentor profiles to find out more about the scheme from students who have taken part.
Find a Student Mentor
What do I really need to bring to uni? What’s the nightlife like? Where are the best places to study on campus? If these are some of the questions that you have, then you could benefit from a Student Mentor.
Even before you start your programme, you can contact your Mentor to discuss any questions or concerns. You can register for a Mentor as soon as your place at Cornwall is confirmed and we aim to match you with your Mentor within a few weeks.
You can also apply for a Mentor at any point during your first year at the Penryn Campus. Our Mentors have already experienced the highs and lows of studying their first year at uni and may be able to offer some invaluable advice on the course you are studying, making friends, and getting the most out of life here in Cornwall.
To apply for a Mentor please email email@example.com with the following information
Current Telephone Number:
Current Email Address:
Any specific requirements / experiences: (e.g. would you prefer a mentor who has experience as a mature student / international student / someone who lives at home / disabled student / any other specific experiences)?
Important: When we provide you with a Student Mentor, the contact details you provide will be passed to your Mentor to contact you before you arrive at university. They will not be passed to anybody else. If you do not want this to happen, please state this as part of your application.
Be a Student Mentor
Remember your first few weeks at uni? Most of the time exciting, but sometimes daunting, confusing or even a little bit scary?
As a Student Mentor you’ll welcome new first year students to Cornwall, by getting in touch before they arrive, meeting up during move-in weekend, and helping them to settle in to campus life during the first term.
Mentors benefit too. Our Student Mentors say that they gain valuable experience by volunteering as a Student Mentor, and a sense of pride and achievement in sharing the best bits of their university experience with others. By sharing your experiences you’ll improve your confidence, communication, leadership skills, and enhance your CV. Volunteering as a student mentor can be rewarded on the Exeter Award. We will provide you with training to ensure you have the confidence to support new students and help them to have the best university experience possible.
If you would like to be a Student Mentor please register your interest by sending an email to firstname.lastname@example.org. We will send you an application form which you will need to complete.
To be a Student Mentor you will need to commit to the following:
- Complete an Application Form (Jan/Feb – details will be circulated to all 2nd and 3rd years by email)
- Attend a Training Session (sessions usually held in May, 2016 dates to be confirmed)
- Be available during the Summer holiday period to contact new students, and be available in person during Arrivals weekend at the beginning of Freshers' Week.
All new International fee paying students at the University of Exeter Cornwall campuses will be automatically allocated a Global Chum to help you settle in. EU students can request a Global Chums Mentor. Returning students can apply to be a Global Chums Mentor.
What does a Global Chums Cornwall mentor do?
Your Global Chum mentor is there to help answer any questions you may have before you arrive, and to help you settle into life on campus as quickly as possible. We arrange social activities from the point you arrive on campus, up to the Christmas holidays. For students arriving in January, we also offer the scheme to help you settle into university life quickly, and make the most of your time here in Cornwall.
How do I request a Global Chum mentor?
If you are an International fee payer, you will be contacted in August by your mentor. There is no need to sign up. If you haven’t heard from your mentor by the start of September, please email email@example.com
EU students, or any other student who feels they would appreciate the support of an International community, may contact firstname.lastname@example.org at any point to request a mentor. You can request this at any time throughout your studies, so please do just get in contact.
How can I find out what’s going on?
Join our Facebook group for all the updates on our socials and activities throughout the year.
Become a Global Chums Mentor
Are you a returning University of Exeter student, studying in Cornwall? Apply now to be a Global Chums Mentor. Applications are welcome from all students with an International outlook or interest. Find out more about the scheme and how to apply here