Exams and assessments FAQs for staff

Students will find details of their assessment (options 1, 2, 3), along with the release time and the duration of the paper here -www.exeter.ac.uk/students/exams/

All times are in British Summer Time (BST), so any students in a different time zone will need to account for this.

Any students that have asked for an Individual Learning Plan (ILP) to be taken into account should have contacted the AccessAbility Service or Wellbeing Services by 9 April. These students will have been notified on any specific measures that have been put in place.

The Assessment Helpdesk will respond to queries on all assessments (options 1, 2 and 3) that are currently open. The Helpdesk will answer student queries about technical and non-academic aspects of their examination. However, where required, academic questions will be escalated to a nominated academic module point of contact for a response. We ask students to only contact the Assessment Helpdesk during their examination window, to avoid blocking phone lines for those sitting examinations and who require immediate help. 

The Helpdesk will be available from 8am to 8pm BST – this means that the academic point of contact will need to be available to answer student questions from the start time of their exam to 8pm in the evening, and then from 8am until the end of their examination’s 24 hour completion window. 

For example, if a module examination paper is released at 12.30pm, they will need to be available from 12.30pm until 8pm, and then from 8am until 12.30pm on the following day when the 24 hour window closes.

The contact point for the whole period does not need to be the same individual; up to three contacts can be nominated to be available on a rota basis.

The Helpdesk will relay your feedback to the students. Any issues identified that will affect all students sitting the exam will be relayed to them all via email.

Students who get into difficulty sitting exams outside this timescale can try to resolve issue themselves using the guidance provided or email the Helpdesk on exams2020@exeter.ac.uk, and the Helpdesk will pick up the query as soon as it reopens. If an issue is unresolvable, a student may apply for mitigation. If the issue affects a whole cohort, alternative academic adjustments may be considered by the College following the examination.

Students should not be contacting module leads of other module tutor during their examinations under any circumstances. If you receive any questions from students during an open examination window, please direct them to the Assessment Helpdesk – +44 (0) 1392 726800.

Students can also email the Helpdesk out of hours on Exams2020@exeter.ac.uk and they will pick up their query as soon as they open.

The Helpdesk will operate from 8am to 8pm Mon-Fri and 8am to 12.30pm Saturdays BST. As examinations also due to take place on Saturday 16th and Saturday 23rd May we will also be providing extra support during these dates. The helpdesk will operate between 8am-8pm on Saturday 16th and Saturday 23rd and between 8am-12:30 on Sunday 17th and Sunday 24thMay.

On the May bank holidays the Assessment Helpdesk will be open on Friday 8th May: 8am - 12:30pm, Monday 25th May: closed.

The Helpdesk will be able to respond to queries on all assessments (options 1, 2 and 3), as well as dissertations.

The Helpdesk is only for students requiring immediate assistance during an examination. For all other queries relating to exams and assessments, please refer students to the Student FAQs in the first instance or advise them to contact coronavirusenquiries@exeter.ac.uk 

You will need to mark examination scripts online and submit the marks. This applies to assessment options 1, 2 and 3.

Online marking will be undertaken through BART and guidance on how to do this can be found here

With regard to online marking feedback, Colleges have been advised that the nature of feedback provided to students should mirror, as far as possible, your usual practice for on-campus examinations. The feedback should comply with the TQA Manual’s APAC Handbook and be sufficient in terms of APAC processes and potential Appeals procedures. 

If both a mark and individual feedback are being provided to students, then please record both of these in BART. Where individual student feedback is not needed in addition to a mark (e.g. for multiple choice quizzes (MCQs) and similar assessments) you can submit a CSV Excel file mark sheet which the Hub staff can upload to SITS. 

All marks must be submitted by 5pm on Friday 12 June. To help the Hubs manage mark entry, please submit your marks as early as you can to spread the workload for the Hubs. Directors of Education have been asked to work with Hub Managers to develop a schedule based on availability and marking load against exam date. Please confirm with your Hub the deadlines relating to your module.  Friday 12 June is the absolute last receipt of exam marks, in order that we meet our agreed deadlines for APACs and marks release for students.

A sample of Option 1 and 2 assessments will be checked for plagiarism via Turnitin. If, when marking, you suspect plagiarism, please send the paper to the Hubs requesting a Turnitin check.

All Option 3 papers will be checked for plagiarism by the Hubs using Turnitin.

If you have requested hard copy assessment scripts, arrangements will be made to collect these from you and deliver to the second marker. Details on how this will be done will be provided shortly. Please allow sufficient time for second marking to take place prior to the marks deadline of 12 June. Markers marking by hard copy script, will still need to provide feedback via online feedback forms, details on how to do this will be confirmed soon.

All marks must be submitted online by 5pm, Friday 12 June. To help the Hubs manage mark entry, please submit your marks as early as you can to spread the workload for the Hubs.

Directors of Education have been asked to work with Hub Managers to develop a schedule based on availability and marking load against exam date. Please confirm with your Hub the deadlines relating to your module.  Friday 12 June is the absolute last receipt of exam marks, in order that we meet our agreed deadlines for APACs and marks release for students.

Online marking will be undertaken through BART and guidance on how to do this can be found here

Yes, where work has been submitted late for an exam, penalties should be applied.

  • For option 1 examinations, work submitted more than 24 hours after the examination paper release time will be marked as late, and penalties will be applied.
  • For option 2 examinations, work submitted after the ‘total fixed duration’ available to complete and submit work should be marked as late and penalties applied. The total fixed duration for option 2 papers consists of: (i) the examination time; (ii) the technical upload time; and, only where applicable, (iii) the additional time conferred by a student's ILP.
  • For option 3 examinations, work is late where is has not been uploaded by the deadline, as is the case with coursework.

Students who have experienced issues with uploading assessments can apply for mitigation.

Information for students on options 1, 2 and 3 assessments, release times and the duration of their assessments can be found online -/www.exeter.ac.uk/students/exams/

The Examinations Process Guide for Students and the Technical Guide for Students contain detailed guidance for students on what they need to do. They are both available on Study Zone. An open-book exams guide is also live.

For academic staff, a detailed examinations process guide can also be found on the Education Toolkit and guidance on undertaking online marking through BART can be found here

Support for students during examinations

Support for students during their examination or assessment will be provided by the Assessment Helpdesk – +44 (0) 1392 726800. Students can also email the Helpdesk out of hours on Exams2020@exeter.ac.uk and they will pick up their query as soon as they open.

The Helpdesk will operate from 8am to 8pm Mon-Fri and 8am to 12.30pm Saturdays BST. As examinations also due to take place on Saturday 16th and Saturday 23rd May we will also be providing extra support during these dates. The helpdesk will operate between 8am-8pm on Saturday 16th and Saturday 23rd and between 8am-12:30 on Sunday 17th and Sunday 24thMay.

On the May bank holidays the Assessment Helpdesk will be open on Friday 8th May: 8am - 12:30pm, Monday 25th May: closed.

The Helpdesk will be able to respond to queries on all assessments (options 1, 2 and 3), as well as dissertations.

The Helpdesk is only for students requiring immediate assistance during an examination. For all other queries relating to exams and assessments, please refer students to the Student FAQs in the first instance or advise them to contact coronavirusenquiries@exeter.ac.uk