AV technician support
You can book technician support to assist in your booked location, this can be delivered remotely (see below) or in person; an emergency phone line is available if you need help.
AV Support - Remote Support FAQ's
The AV Support Team use remote support tools to significantly improve the learning and teaching experience on the Streatham, St Luke’s & RILD campuses.
Instead of physically attending to assist you in a room, either to set up or when there is a problem AV Support Technicians will be able to help from their desk which will expedite our assistance to you.
AV Support Technicians have a range of tools which allow them to monitor much of the AV equipment and services within many of our rooms. It allows them to remotely control the functions that are available on the Control Panel in the room, reset equipment and take over control of the lectern PC. With the assisted benefit of having support cameras in a room they can also view what is happening which helps them identify and diagnose where an issue may lie.
VIP sessions or where there is a non-standard requirement, the team will still attend when booked. If your session uses the room’s normal facilities and it is a room the Technician knows can be remotely supported, then this will be the approach used. If you feel uncertain about using the AV in a room you should ensure you book an AV Technology Demo with AV Support (check the training section on our website).
When you request support you will receive a confirmation email. If your session is going to be remotely supported this will be stated on the email.
A technician will ring the room at the start of your session or before if they see you enter the room on the support camera; you should answer the phone and you will be talked through the setup.
Use the room phone to ring x2230 for ‘room help’ and you will speak to one of our Technicians who will remotely assist if possible, failing this a Technician will be sent along to the room as quickly as possible.
Remote support has been supplied for several years and the team are very skilled, the remote tools used have improved to make this an even better experience.
Support for Video Conferencing in larger capacity rooms and Lecture Theatres will be supplied in person to ensure all aspects of the connection are working; in room & received audio levels, camera angles etc.
Smaller rooms can be managed effectively with the remote tools we have; the confirmation booking will inform the type of support you will be receiving.
We want you to be comfortable and trust in the service supplied. If you are not sure we’ll look to have a Technician available in the room to run through your requirements and show you how to control the fixed equipment and give you confidence when using remote support in the future.
Book in an AV Technology Demo with us, our sessions are very informal and we can meet you on a one to one or small group basis. Find out more by going to the training section of our web pages.