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If you need help, please contact Exeter IT

Change your password

This is a one-off task that will allow you to change your password yourself in the future without having to call the SID team.

Before you start

If you have your University email or Wi-Fi or any other university apps set up on your mobile devices (smart phone or tablet) please disconnect Wi-Fi and 3G or 4G connections on all your devices before you change your password.

If you don't, then you may be locked out of your University IT account.

The easiest way to do this is to "Forget Network" for Wi-Fi and turn off mobile data on all of your devices.

Self service password reset

Self service password reset is a new feature available to people who have multi-factor authentication enabled. It allows you to reset your password without contacting the IT Helpdesk. If you forget your password, you can select 'Forgotten my password' at the login page to reset it.

You can setup self service password reset by visiting this link. Support guides are available here.

If you have not completed multi-factor authentication and self service password reset

Before you change your password you need to save answers to security questions

This is a one-off task that will allow you to change your password yourself in the future without having to call the SID team.

You need to know your current password to do this.

If you need to change your password or have forgotten it and want to create a new one you will be asked to answer the security questions you have previously saved.

If you have completed self-service password reset: visit this link to change your password.

If you have not complelted multi-factor authentication and self-service password reset: visit this link then follow the on-screen instructions.

If you are staff and/or using a University of Exeter corporate device you can also follow these steps:

  1. Connect to the VPN (or ensure you are connected to the University network whilst on campus).
  2. Press Ctrl + Alt + Delete on your keyboard and then select Change a password.
  3. Choose your new password.
  4. You can then disconnect from the VPN.

Make sure you update your new password in Account Settings for your University email, Wi-Fi or any other University apps on all your mobile devices before you reconnect to WiFi or 3G or 4G again.

If you are logged in to your University account on your PC or laptop, log out and back in again using your new password.

You will be able to use your new password straight away to access nearly all University systems. You will need to update your WiFi settings (ie the password you use to access the University WiFi) for Eduroam and UoE_Secure when you are on campus.

Please see Stop your account being locked for more details.