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If you need help, please contact Exeter IT

Change your password

This is a one-off task that will allow you to change your password yourself in the future without having to call the SID team.

Before you start

If you have your University email or Wi-Fi or any other university apps set up on your mobile devices (smart phone or tablet) please disconnect Wi-Fi and 3G or 4G connections on all your devices before you change your password.

If you don't, then your university IT account may be locked out.

The easiest way to do this is to "Forget Network" for Wi-Fi and turn off Mobile Data on all of your devices.

Before you change your password you need to save answers to security questions

This is a one-off task that will allow you to change your password yourself in the future without having to call the SID team.

You need to know your current password to do this.

If you need to change your password or have forgotten it and want to create a new one you will be asked to answer the security questions you have previously saved.

Click here to change your password then follow the on-screen instructions.

Make sure you update your new password in Account Settings for your University email, Wi-Fi or any other University apps on all your mobile devices before you reconnect to Wi-Fi or 3G or 4G again.

If you are logged in to your University account on your PC or laptop, log out and back in again using your new password.

You will be able to use your new password straight away to access nearly all University systems, but you do need to update Skype for Business with your new password, and also Wi-Fi for Eduroam and UoE_Secure when you are on campus.

Please see Stop your account being locked for more details.