Telephony

The Telecommunications Team is part of Exeter IT. It provides a variety of telephony and voice communication services to schools, colleges and departments within the University.

Services offered by Telecoms include:

  • Telephone provisioning
  • Telephone moves and changes
  • Telephone support (via SID)
  • Changing outbound dialling restrictions
  • Advanced telephony services such as pickup-groups and hunt-groups
  • Call flow management
  • Voicemail
  • Maintenance of the Telephone directory
  • Call billing / reporting

All requests for installing new data and telephony cabling/sockets should be made via the Campus Services Help Desk.

Penryn Campus Service Desk

Monday - Friday
8.45am - 9pm. Please note 5.15pm - 9pm will be covered by Out Of Hours Support.

Saturday and Sunday
10am - 12.30pm and 1.30pm - 6pm

Tel: 01326 213822
Email: servicedesk@fxplus.ac.uk
Text no: 07511 398329 and start your text with SD
Web: http://www.fxplus.ac.uk/study/it-service-desk

Exeter IT Helpdesk

Staff: www.exeter.ac.uk/ithelpdesk

Opening times: 08:00 - 18:00 Monday to Friday

AV Support - For all urgent AV, Video Conferencing and Learning Spaces‌ requests please go to the Learning Spaces Support pages - learningspaces

Students: https://sid.exeter.ac.uk/

SID Desk: Level 0, Forum,

Opening times: 

  • 08:00 - 20:00 Monday to Friday and 10:00 - 15:00 Saturdays, in term time.
  • 08:30 – 18:00 Monday to Friday in vacation periods.

Also see: Ordering telephony equipment and pricing