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Digital Programme

Strategy and Business Case

You can read the Digital Strategy here (this is the first of a series of strategy documents so be mindful things may have changed since its production). Our digital strategy supports the University’s “Our Strategy 2016 – 2021: Making the Exceptional Happen”. Following this came the preparation of a business case (known as Accelerating the Digital Journey) and that has resulted in the formation of the Digital Programme, which is a collection of projects that will deliver parts of this strategy.

Digital Check In

From the start of term, all undergraduate and taught postgraduate students will need to make use of the improved 'Digital Check In' facility to register their attendance at teaching sessions. They can do this using the “Attendance” tile in iExeter or on their laptops. This new digital system replaces paper registers and does not track students around campus; it simply records their attendance in their timetabled teaching room at the scheduled time using bluetooth and GPS technology.

Watch the video on Digital Check-In 

Some of the benefit:

Improved attendance data analytics

Generation of reporting from the data will allow students and staff the ability to more easily view attendance patterns. For individual students this will enable the ability to highlight if concerns or support should be raised. For cohorts of students and strategic planning, giving the University visibility of the teaching activities that may generate lower attendance and patterns of attendance over a term and academic year, providing the opportunity and information to consider revisions to teaching activities or academic patterns to raise student engagement.

Improved student satisfaction and improved student engagement with the system and their studies

Measurement: Improved NSS, SSLC and Academic Executive feedback. Reduction in complaints to the education info points.

Measurement: comparison of 2019/20 data with 2018/19.

Improved staff satisfaction

Academic staff ability to better view tutees attendance data and offer support, encouragement or praise in individual sessions.

Module leaders and College teaching management better able to interrogate attendance data.

Measurement: Positive feedback via ESGs, Education Executive.

Technology being implemented / updated to support or underpin this change:

  1. ExLibris SaaS Solution – iExeter Attendance Tile and Container
  2. Exeter Uni List of Attendees system (LISA) – Interfaces and Reports
  3. Exeter Uni LISA to Scientia DB Interface (Welldata hosted clones)

Q&A – some info you might need to know:

There is a FAQ guide on the website.

iExeter

A new staff version of iExeter Web (Desktop) and Mobile App is available from late September. Staff and academics have been engaged with the development and help shape the service through submitting their ideas and feedback

Professional Services staff and academics will have access to staff services at their fingertips. The app functionality can be accessed via a mobile phone, tablet or laptop and users will be asked to choose a profile when they login – student or staff.

Some of the benefits

  • Staff will be able to take advantage of iExeter existing features include Email, Calendar, Integrative Maps, Links and more
  • Staff will have an easy place to access key university services and relevant information
  • This ease of access to key services will improve user satisfaction towards our Professional Services
  • Those Professional Services will have a place to advertise new and existing services
  • Improved positive response from staff to the Employee Engagement Survey 2020 questions, when compared to 2018

Technology being implemented / updated to support or underpin this change

  • A New Staff Profile is being added to the iExeter App based on the CampusM platform
  • Staff specific features and Tiles are being created
  • Improvements to CampusM’s role based permissions leveraging Exeter’s LDAP service
  • New Staff App feedback web-service to share inbox

Light touch overview of the architecture 

iExeter is hosted on the CampusM platform which is provided by Ex Libris, it is available via a mobile app and desktop web portal. It is designed with students and staff in mind, providing them access to their relevant University services via API integrations and links to content.

Information you might need to know

  • Where to access or download the iExeter App
    • Via the iOS and Android App Stores or Via the links on the Exeter website
  • What credentials to use
    • Your Exeter ID email and password
  • Can I customise my experience when using the App
    • Yes, we have added personalisation to the Staff profile so you can hide/show and rearrange you most used Tiles
  • How can I make a suggestion or provide feedback on the app

 

Day One Mandatory Training

The Day One Mandatory Training project has made technical changes to underpin the revised policy of all staff, associates and casual workers underdaking four core modules of training on their first day on UoE premises.

As from 01/09/19:

  • all new staff, associates and casual workers must undertake the "All staff" training identified.
  • all existing open-ended and fixed-term contracted staff must ensure they are up to date with the "All staff" training identified and will be reminded if they need to complete one or more of these courses.
  • all existing associates and casual workers are not currently included in the new system but may be asked to undertake one or more of the "All staff" training courses by their "requester" or person responsible for their training.

The "All Staff" category includes casual workers and associates (paid and unpaid).

Non-financial benefits

Phase 1 delivered significant improvements in support of benefits:

  • Develop the knowledge and skills of all colleagues in order to support our University Values
  • Communication and reinforcement of University Values.
  • Reduction of risk to the University in relation to non-compliance with regulatory requirements

Technology being implemented / updated to support or underpin this change 

Configuration and development of existing systems to automate end to end process for mandatory training (4 core courses)

  • ESR1 and Trent (no change)
  • AMS
  • MIM
  • LearnUpon
  • Data warehouse
  • MI Hub reports

Light touch overview of the architecture 

  1. ESR1 and trent no change
  2. Development of existing AMS (to include new mandatory field for line manager information “staff member responsible for training).
  3. Development of MIM to create LearnUpon accounts on a person’s start date and carry across new fields of information (line manager, person type, start date), new inclusion of new starter associates/casual workers with associate IT account.
  4. LearnUpon configuration to automatically enrol new starters on 4 mandatory courses, and automatic renewals for existing staff when training due for refresh, automatic enrolment notification emails and email reminders
  5. New interface data warehouse and LearnUpon
  6. Compliance reports now available in MI hub correct within 24 hours (overnight process)

A – some info you might need to know:

A series of FAQs are available on the webpage

IT Helpdesk

We've implemented a new IT Helpdesk and self-serve portal for staff from Monday, 2 September. All requests or faults are now being triaged, investigated and resolved by the new IT Helpdesk meaning that staff no longer need to raise a ticket with SID.

These improvements are being implemented to reduce the risk of IT service disruption, increase resolution times and visibility, improve prioritisation of faults and requests and, provide better reporting.

The new self-serve portal is available here and by searching IT Helpdesk on the webpage.

Curriculum Management

The Curriculum Management service will provide a single source of programme and module data that is available for use across the University to staff and systems. This is the foundation of information that informs the creation and operation of all courses and the fundamental building block to the whole of education delivery - from business planning to presentation of data back to students.

To enable the Curriculum Management capability we are developing enhanced PAAF (Programme Approval and Amendment Form) workflows. These will capture the course information of new programmes and modules and also current courses when they are amended. This will enable us to store all our course information and make it more accessible across the university.

 

ELE

The ELE Enhancement Project aims to improve the usability of ELE for all users.

During the 2018-19 academic year the EdTech Exeter team conducted an extensive pilot of Canvas, an alternative Virtual Learning Environment (VLE), and evaluated other options.

Feedback from students and colleagues led directly to minor changes to ELE to improve usability, including improving access on mobile devices and updating the appearance and navigation.

The project is now considering how to create the best possible student and staff experience from a VLE. This will include benchmarking with other universities and defining what good looks like, whilst also considering alternative hosting options.