Important documents
The new Student Services Centre is part of the Forum Project which is redeveloping the heart of the Streatham Campus; providing a mixture of indoor and outdoor spaces, all combining to make support services easily accessible for students: everything under one roof!
The Student Information Desk is a single gateway for you to get the answers to your questions about a variety of different Student Services Departments.
Your UniCard
The UniCard is issued to all staff and students. Your UniCard serves as your Library card, identifies you as a member of the University and allows you to borrow books from the library, access buildings, vote in Guild/ FXU elections, prove your identity in exams and much more. Your UniCard also needs to be produced to gain membership of the University's Sports Centre. Your card works fully from the day after it's printed.
If you are based at one of our Exeter campuses and you did not receive your UniCard prior to your arrival at University you can collect it once you arrive from the Student Services Centre.
New International students may collect their UniCard at this location once they have reported to Admissions with their passport and qualification documents.
If you are based at our Cornwall Campus your UniCard will not be posted to you before you arrive, please collect your UniCard once you arrive from the locations as listed below:
| Dates | Location | Opening times |
|---|---|---|
| Sat 15th & Sun 16th Sept 2012 | The Stannary (TBC) | 9.30am - 5pm |
| Mon 17th Sept 2012 onwards | Peter Lanyon Building Reception (TBC) | 9.30am - 5pm |
Exeter based students can benefit from a Unirider bus pass, which entitles you to unlimited travel on all buses operated by Stagecoach in the Exeter area for reduced prices. The price of an academic year Unirider is £250, buy it before 30th September 2012 and get it for the promotional price of £200! Buy your Unirider at the Students' Guild Information Point, 2nd Floor, Forum or online.
First Bus have discounted fares arranged for students using a zoning system, show your UniCard to the driver - carnets of ten tickets can also be purchased from the Cornwall Campus shop for discounted travel within Zone A. See further details.
Your UniCard is a very important document for you during your studies at the University so keep it safe and remember to carry it with you. If your UniCard is lost or stolen please notify the Student Information Desk at our Exeter campuses or Registry Services at our Cornwall Campus immediately. A non-refundable fee of £6.00 is charged to replace damaged or lost UniCards. Replacement fees are waived where UniCards have been stolen, but only in cases where you have reported the theft to the Police and provide a valid police report/crime number when you collect/request your replacement UniCard. We are unable to reactivate a UniCard reported lost or stolen if it is recovered.
The Student Information Desk (Exeter) can be contacted by phone: 08444 724724 or email: sid@exeter.ac.uk
Registry Services (Cornwall Campus) can be contacted by phone: 01326 371800 or email: cc-registry@exeter.ac.uk
Student status letters
During your studies you may be required to provide information to confirm your student status. These letters include programme start and end dates, registration status and mode of attendance, programme details and your name, address and date of birth. If you need a student status letter or a letter for your bank, please contact the appropriate office.
- Exeter campuses please contact the Student Information Desk in the Student Services Centre email: sid@exeter.ac.uk
- Cornwall Campus please contact Registry Services in the Peter Lanyon Building (email: cc-registry@exeter.ac.uk)
Council Tax exemption
Council Tax exemption is only granted to registered full-time students studying on a course that lasts for at least one full-academic year. You may be asked by your local council to provide a Council Tax Exemption Certificate – you obtain this from Student Information Desk in the Student Services Centre (email sid@exeter.ac.uk) for Exeter based students, or the Registry in Peter Lanyon Building (email: cc-registry@exeter.ac.uk) for Cornwall based students.
If you're a registered full-time student in private accommodation in Exeter, your name will automatically be included in a list that we send to the Exeter City Council Tax office, and you shouldn't need an Exemption Certificate. Similarly, if you are a registered full-time student in private accommodation in Cornwall in the former Kerrier and Carrick District Councils, your name will automatically be included in a list that we send to Cornwall Council, and you shouldn't need an exemption certificate.
If you are registered as a full-time postgraduate research student, you remain eligible for a council tax exemption until your first year of writing up has passed or you have submitted your first thesis for examination, whichever is earlier.
