Outstanding Customer Service

Student Information Desk

The Forum Student Information Desk (SID) is the most comprehensive one-stop shop in any UK HE institution today, providing a single gateway to 11 core support services. SID is open weekdays, at weekends and bank holidays. Student enquiries in 10 months since May 2012 were 135,000 - 75% of these were resolved first time at the frontline.

Feedback says it all...

Students have described the service they receive as “Utterly fantastic and efficient quite beyond belief”; “Thoroughly excellent service”.

The Students’ Guild have been delighted by the service saying that: "The customer-focused approach has transformed the student experience. It takes a great deal of work and highly committed staff to achieve such a step change".

And from Geoff Pringle, Director of Campus Services: "The team has created an efficient and effortless way to access core services such as accommodation, which has undoubtedly enhanced the student experience.” 

The Forum Student Information Desk (SID) team is redefining excellence for HE student service delivery.