- Contacts and about us
- Courses and resources
- Community challenges
- Customer service
- You teach
- You research
- You manage others
- Career development
- Technical specialists
- Mandatory training
- Performance development review (PDR)
- Learning and development policies and reports
- Frequently asked questions
- E-zine and blog
Kate graduated with First Class Honours Degree in Health, Safety and Environmental Management and following ten years of Health, Safety and Improvement Management across the private sector and NHS, Kate joined the University in 2012 to take up the post of Assistant Director of Health and Safety. She has a particular love for training and enjoys changing people’s perception of health and safety.
In 2009 Kate graduated with a distinction in MSc Total Quality Management and, using her knowledge of safety and systems, she aims to ensure that all safety processes in the University are simple, quick and effective.
She has been responsible for designing and delivering a wide variety courses including Governance, Risk Management, Patient Safety, Improvement and Safety Management and has vast experience of facilitating workshops and personal coaching.
Training includes Introduction to Health & Safety
Mike graduated from Sheffield University with a degree in Materials Science and went to work in the aerospace industry specialising in the foundry sector. He worked at Rolls-Royce and a major American sub-contractor for almost 30 years as an engineer/scientist achieving Chartered Engineer and Chartered Scientist status. He was one of the first group of engineers to achieve the European Engineer status (Eur.Ing.) when it was first introduced.
Mike was able to move across into the Health & Safety field for his last 4 years in industry when he obtained further qualifications as an Occupational Hygienist (LFOH) whilst he worked full-time as a H&S specialist. Moving across to the University in 2006, he has worked as the radiation safety specialist and Deputy Safety Adviser.
He has achieved specialist qualification in the field of ionising radiation safety having been awarded the Certificate in Radiation Protection from the University of Strathclyde. Additional qualification in laser safety has been achieved through Loughborough University/Health Protection Agency training.
Dr Clive Betts
Clive has an academic background in biomechanics and entomology with some civil service and commercial experience in operational research thrown in! He has also taught undergraduate courses in Biosciences at the University of Exeter.
Before moving into staff development full-time, Clive spent fifteen years managing teams and the services they delivered in a range of technology areas including IT and AV support, IT training and Learning and Teaching support.
Clive is Management Charter Institute (MCI) qualified in Management, has Level 5 Awards in Learning and Development and is a qualified NVQ Assessor, Verifier and Mentor. He is also a qualified Events Steward, Member of the Institute of Leadership and Management, Fellow of the Royal Entomological Society and an Affiliate Member of the Chartered Institute of Personnel and Development.
Clive recently stood down as Chair of the SW Regional Staff Development Group and is currently on the Executive of the national Staff Development Forum.
Alex Walsh provides support for the University's Finance System - Aptos. He provides training for the following Aptos courses:
Training includes Web Content Management System (CMS)
Kathryn is the Administrative Officer (Learning & Development). She is responsible for managing the annual course calendar, learning records and reporting, the central Learning and Development website and monitoring the Staff Learning and Development budget; she is a member of the Chartered Institute of Personnel and Staff Development (MCIPD).
Kathryn has an interest in IT and has worked with the Web Team to develop and deliver the training for creating webpages on the University's web content management system (Web CMS).
Training includes Data Protection
Caroline joined the University as a Planning Officer; whilst working in Planning Services, she obtained her Masters Degree in Records Management, following which she transferred to Academic Services and became the University’s first Records Manager.
Caroline supports the management of the University’s records in both electronic and paper copy, advising on good record keeping practices, developing retention/disposal policies and ensuring compliance with relevant legislation. Caroline is responsible for the University’s Modern Records Centre and also coordinates the University’s compliance with the Data Protection and Freedom of Information Act.
Training includes Lifting and Handling, Safe disposal of Bodily Fluids and Sharps, Introduction to chemical awareness and safe working practices, Introduction to Health and Safety within the Corporate induction.
Shortly after joining the University 20 years ago I entered a supervisory management role within the self-catering accommodation. After many years with the responsibility of looking after the cleaning and portering staff, I joined the Health and Safety office where I obtained the NEBOSH general safety certificate and ROSPA manual handling trainer's certificate.
My role within the safety team is to cocoordinate all safety training. My other duties includes the receiving and imputing of accident data, investigation of accidents, reporting RIDDOR injuries to the Health and Safety Executive when necessary. I am also very experienced in carrying out risk assessments and have assisted managers and staff across the campus to do this.
Training includes Culture Awareness
Yvonne Pinto is the Senior Events Coordinator (Learning & Development). Having worked as senior manager of the Streatham Campus self-catering accommodation with 2,000 students, she has developed expertise in supporting international students. This gave Yvonne a real insight into the needs of the students.
Yvonne is also responsible for the internal learning and development for staff in Campus Services.
Training includes Introduction to Contracts
Claire has worked for the University of Exeter since 2005, initially as Contracts Manager within Research and Enterprise Services, and since October 2007 in establishing and managing the University’s in-house Legal Services Office. In August 2010 Claire was appointed as Head of Legal and Insurance Services. As well as leading the team of five, Claire is a practising solicitor and deals with a broad range of contractual and other higher education related issues.
Claire works closely with the University’s panel of external solicitors to ensure the University receives high-quality, cost-effective legal advice.
Prior to joining the University Claire worked as an Associate Solicitor in the commercial dispute resolution team of a large local law firm.
Claire has a BA in European Studies from University of London and studied for a year at Augsburg University in Germany. She subsequently studied for the postgraduate diplomas in law and legal practice here at the University of Exeter.
HRD Bristol is a Human Resources and Development consultancy providing bespoke HR advice and support.
Training includes our leadership and management courses.
Sandra Keith, HRD Bristol
- Management development trainer at a large educational establishment
- Holds a Masters Degree in Management Development & Organisational Change
- Lectures on the CIPD-accredited Certificate in Personnel Practice course at City of Bristol College
Other experience includes:
- Coaching senior managers
- Implementing development programmes for junior managers
- Introducing an accelerated learning group to develop store managers for fast track promotion
- Supporting managers through redundancy consultation processes
Lisa Hegan, HRD Bristol
- Expert adviser on selection processes including designing competency frameworks and job analyses
- Formerly Regional Training & Development Manager of a major retail organisation
- Chartered MCIPD
Other experience includes:
- Developing customer care skills programmes
- Developing nationwide ILM accredited programmes for team management development
- Introducing succession planning development schemes
- Developing employee handbooks, procedures and job evaluation schemes
Following career as a human resources manager with the Metropolitan Police, John Mitchell lectured in HR and, in 2001, established a training consultancy in the West Country with clients across the private, public and not for profit sectors and has a long association with the University of Exeter. John holds an MA in Human Resource Management (dissertation: management of organisational change) and is a Fellow of the Chartered Institute of Personnel and Development. He is also an examiner in HR management.
Red Door Coaching and Training
Red Door Coaching and Training Ltd is a business owned and run by Linda Banister and Tracy Francksen. We are training professionals with over 25 years HR and Training experience across the UK and abroad at Senior Management level in Marks and Spencer. We really understand the challenges of organisations in today’s climate. We have held manager roles ourselves in a culture of constant change, requiring a demanding commitment to customer service and against a backdrop of dwindling resources. We know it isn’t easy!
Now as Red Door we work with a variety of industry sectors including the NHS, Local Councils, and Universities. With our University clients, we design and deliver pragmatic and innovative training solutions that are bespoke to the needs of each department or team. We challenge participants to really think about what they are going to do differently back in their workplace. We pride ourselves on making our training highly relevant to the University sector, customer focussed, participative and FUN!
We believe that an excellent customer service (both internal and external) is a fundamental part of any organisation and we facilitate sessions to explore appropriate and practical ways of delivering this.
In addition to our real passion for Customer Service we also specialise in learning events which cover:
- Change Management
- Team Building and Team Away Days
- Facilitation Training
- Influencing, negotiation and advocacy
- Exceptional Customer Service over the telephone
- Managing Remotely
Tim is a very knowledgeable and well-informed trainer with over 27 years experience of planning, designing and delivering effective training and development solutions to a wide variety of customers.
Having completed an HND in Hotel Management Tim started his career in the Hotel and Hospitality Industry prior to becoming a trainer first with Grand Met before moving on to over 10 years with the Hotel and Catering Industrial Training Board (latterly known as Stonebow/People 1st Sector Skills Council for the Hospitality Sector).
For the past 10 years Tim has run his own Training and Development business and worked as an Associate with Stonebow. Tim specialises in Train the Trainer, Customer Care, Management Development and Food Safety delivering both off the shelf and bespoke programmes to a cross section of businesses at employee to Director level.
His work takes him around the whole of the UK as well trips to Greece, Germany, Spain and South Africa. In recent years Tim has also developed award winning e-learning programmes in Food Safety and Food Nutrition & Healthy Eating.
Stephen Lloyd Training
Training includes Minute Writing.
Stephen Lloyd has worked with words since 1986, when he began his career as a freelance business writer. Working as a consultant he wrote a wide range of corporate documents, including annual reports and newsletters, recruitment literature, press releases and advertising copy.
Becoming increasingly involved in publishing, Stephen developed the skills of editing and proofreading. He worked with a number of major publishers including the careers and recruitment specialists Hobsons PLC. Later he spent seven years as Senior Tutor at a leading publishing training organisation.
Today Stephen passes on this wide experience through his specialist courses in the skills of writing, editing and proofreading.
Stephen was nominated for the LETG “Trainer of the Year” Award 2008.
Carol Wager is a trainer with a passion for customer service. Carol is a UK master trainer for the Welcome to Excellence courses. Welcome to Excellence are a series of eight training courses covering a range of topics related to customer service. Since she became a trainer, she has won the England for Excellence Training Award for the Bristol Taxi Training Initiative.
As well as writing and delivering the disability awareness course for Corporate Services, Carol has written and delivered equality training courses for organizations such as Belfast City Airport and the Lost Gardens of Heligan.
Carol also co-wrote the disability awareness NVQ for City and Guilds.
Design and run one-day workshops in effective business writing, speed reading, Mind Mapping™ and memory techniques. These are run mainly for clients on an in-company basis, but also as occasional open events.
Training includes our Managing Information Effectively.
Jane Smith, Word Smiths
My aim is to develop people’s confidence by showing them how easy and exciting it can be to read, read, write and learn effectively. My background is in education and adult education management. I am an experienced training consultant and run a range of management training and personal development workshops. I design classroom, text and on-line learning and training materials. I also write and ghost-write management/ business books, reports, articles, reviews and audio books.