Courses and resources

Handling Challenging Conversations



Leadership & Management.


People Management Please note that this session was previously called: Making Conversations Count.

About this course:

Some of the conversations we have at work can be much more difficult than others.

They might cover sensitive or emotional topics, like addressing under-performance or dealing with behavioural conduct issues.

Moreover, having conversations with colleagues who are 'flying high' or appear to be stuck on a 'plateau' can also be tricky.

These sorts of difficult conversations require planning, sensitivity and clarity in order to achieve the best possible outcome for everyone.

This course will help give confidence in delivering difficult messages, as well as setting the direction of critical conversations.

You may decide to take this course after completing 'Managing Performance & Absence'.

If not, please note that this course WILL NOT cover any University policies or procedures.

Learning outcomes:

As a result of attending this course, you will be able to:.

- Take away tools and techniques that will give you confidence with a range of challenging conversations.

- Develop clear plans for dealing with common challenging conversations.

- Give effective, action-focused feedback in a range of situations.

- Gain insights into the psychology of difficult conversations, and how it applies to your interactions.

- Effectively resolve conflict.

Who should attend this course:

This course has been designed for all staff groups - both academic and professional staff.

This workshop is designed for employees who have responsibility for managing/leading other staff.

They may be new to this role or would like to develop/refresh their skills in this area.

If you are new to managing people or new to managing people within the University, it is recommended that you attend 'Managing Performance & Absence' prior to this workshop.


Edit Development

Training Provider:

This course is administered by People Development; please contact for more details.

Please use the link below to add your name to the waiting list. TBC TBC TBC Free No info

We are unable to confirm dates for a number of our courses until we are able to book venues, in the meantime, please add yourself to the waiting list and we will contact you once dates are available.


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Please ensure you have permission from your line manager to attend.