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Key courses by competency
We have linked some key courses to the Professional Services Competencies.
Further guidance is available from our online resource centre You e-Develop which has a designated section 'Support for Competencies' where you will find useful tips and information on all aspects of the University competencies; and a "Handy Guide" which signposts key resources.
Commercial Awareness
Understands the business environment in which the University operates and considers the wider impact of their decisions and actions.
- ASPIRE - Accrediting Staff Professionalism in Research-Led Education (ASPIRE) is a framework for developing and accrediting staff who teach and support students’ learning in our research-led environment.
- Procurement - a suite of procurement courses are available for those who are involved in procuring goods and services for the University. See our A to Z course listings for more information.
Communicating & Influencing
Gets message across in a persuasive way.
- Giving Presentations - this course designed for anyone who needs to know the key issues and wants to develop his or her presentation skills and thereby increase in confidence.
- Business Writing - this series of workshops will help develop your own style of business writing that will capture your readers attention and deliver the information in a professional and effective manner.
- Managing Meetings Workshop - this is an interactive workshop exploring the mechanics and realities of meetings.
Continuous Improvement
Keeps an open mind and adapts to changes in the working environment.
- Coaching conversations: developing coaching skills for the workplace & beyond - this series of workshops are aimed at developing coaching skills in managers of staff.
- Change Management for Managers - this course provides managers with useful frameworks and approaches for supporting their teams through change and managing their own change initiatives.
- Project Management Training - this course is designed to be a blend of theory and hands-on practice so participants can take away the tools and approaches and immediately apply them to their own situations.
Customer Focus
Understands customer needs and builds effective customer relationships.
- Customer Service Workshops (Delivering Excellent Customer Service and Promoting Excellent Customer Service) - these workshops are designed to develop a greater understanding of what good customer service is and looks like with both internal and external customers.
- Managing Excellent Customer Service - this is a workshop for managers examining underlying principles of customer service and how empirical models can help achieve service excellence.
- Culture Awareness Training - this workshop is designed to support staff to work more effectively with people from different cultures.
Developing Yourself & Others
Builds own and others’ confidence, knowledge and skills.
- Developing Yourself and Others - this one day programme will give you a firm foundation in the skills and understanding needed to develop yourself and to support the development of others
- PDR Training for Reviewers (Professional Services) - this workshop looks at competencies, the PDR process and getting the best out of PDRs and includes helping reviewers to get the most out of PDRs by adopting a coaching style.
- Springboard - this is a national career and personal development programme designed especially for women.
- Career Development Framework - to help you see what is the right development for you at different stages of your career.
Planning & Organising
Prioritises and orders activities to get results.
- Time Management (Module 1, Module 2 and Module 3) - this series of 3 bite size modules on time management will enable you to increase your own efficiency, to be more effective and to think the right way.
- Delegation Skills - this workshop aims to explain what delegation is, how to use it and to enable managers (and staff in general) to delegate effectively.
- Managing Meeting Workshop - interactive workshop exploring the mechanics and realities of meetings.
- Project Management Training - this course is designed to be a blend of theory and hands-on practice so participants can take away the tools and approaches and immediately apply them to their own situations.
Teamwork & Collaboration
Works with others towards shared goals cooperatively and collaboratively with other teams.
- Assertiveness (Module 1 and Module 2) - this programme is for anyone who wants practical help in analysing what is happening when they cross paths (or swords) with a 'difficult person' and wants some strategies for standing up for their rights without violating the other persons.
- Community Challenge - as a member of staff, the University will allow teams one paid day in a 12 month period to undertake volunteering in the community.
- Team Tailored Training
These courses are only indicative but offer you a summary of the sort of training opportunities that might be appropriate depending on which competencies you need to be developed in.
