Level 3 units

Below is a list of the current level 3 units we have on offer and the assessments you must undertake to gain the associated ILM credits.

Business writing (1 credit)

This series of 2 workshops will help develop your own style of business writing that will capture your readers attention and deliver the information in a professional and effective.

Assessment

Unit M3.05 Writing for business - Report.

For more details on the assignment and the criteria see Assessment M3.05

Modules

Customer service principles for service managers (1 credit)

This is a 3 hour workshop for managers examining underlying principles of customer service and how empirical models can help achieve service excellence.

Assessment

Unit M3.08 Managing customer service - Work-based assignment. 

For more details on the assignment and the criteria see Assessment M3.08

Modules

Developing yourself and others (2 credits)

This one day programme consists of interactive workshops with pre-reading, 1-1 support and guided learning materials that will give you a firm foundation in the skills and understanding needed to develop yourself and to support the development of others.

Assessment

Unit M3.13 Developing yourself and others - Work-based assignment.

For more details on the assignment and the criteria see Assessment M3.13

Modules

Managing health and safety at work (3 credits)

This course is currently under development. More information will be available soon.

Assessment

Unit M3.23 Managing health and safety at work - Reflective review.

For more details on the assignment and the criteria see Assessment M3.23  

Modules

Managing meetings (2 credits)

Interactive workshop exploring the mechanics and realities of meetings.

Assessment

Unit M3.33 Effective meetings for managers - Work-based assignement.

For more details on the assignment and the criteria see Assessment M3.33

Modules

Managing performance (1 credit)

This one day programme consists of interactive workshops with pre-reading, 1-1 support and guided learning materials that will give you a firm foundation in the skills and understanding needed to manage the performance of your staff.

Assessment

Unit M3.26 Managing performance - Reflective review.

For more details on the assignment and the criteria see Assessment M3.26

Modules

Managing stress in the workplace (1 credit)

This course is currently under development. More information will be available soon.

Assessment

Unit M3.15 Managing stress in the workplace - Reflective review.

For more details on the assignment and the criteria see Assessment M3.15

Modules

Recruitment and selection (3 credits)

This bite-sized programme will give you the knowledge and skills to conduct successful recruitment and selection.

Assessment

Unit M3.17 Recruiting, selecting and inducting new staff in the workplace - Work-based assignment.

For more details on the assignment and the criteria see Assessment M3.17  

Modules