Postgraduate Customer Relationship Management
|Project dates||March 2009 - November 2009|
|Project manager||Chris Austin (C.E.Austin@exeter.ac.uk) ext 5392|
| Project status
Project aims and objectives
The aim of this research review is to identify whether it is possible to improve the way in which the University handles its communications with prospective postgraduate taught (PGT) students by auditing communications across the student journey.
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Communications Plan 25.08.09
Final Draft of Report for discussion with Sponsor
Final Draft Report - Appendix D and E
Final Draft Report - Appendix F
Final Draft Report - Appendix G (Action Plan)
Final Report - March 2010
Appendix G (Action Plan) - March 2010
The Final Report and Action Plan are available above. The project is now completed but the Project Manager will continue to add new documents and updates on progress when contributions are received from the School Marketing Managers.