Research summary

Technology solutions

Our research has clearly shown IT is essential to support a choice of working styles and environments. Many of the technology solutions already available are either unknown to staff or underutilised in terms of functionality and application.

Existing practices of homeworking have been examined through evaluating pilots, undertaken by the Admissions team and Strategic Planning and Change staff. Furthermore, visits, telephone interviews and desk research have taken place to explore the use of advanced technologies and mobile solutions in the Private Sector. It is clear that transition from traditional IT provision to Bring Your Own Device (BYOD) or other Future Workplace technologies is not easy from an investment perspective.

Training and knowledge

Staff training and guidance on existing and new IT software/ solutions at Exeter will be a key part of the Enabling Tools work stream. As we seek to improve the technology knowledge base within the workforce, it is important that our Professional Service and IT staff gain better understanding of the needs of academics for their teaching and research.

Essentially, staff need to feel supported in their use of technology. As the number of alternative ways of working increases, the need to secure data, assets and access will become stronger. Therefore, the IT support model must remain agile in order to enable better remote communication to support different ways of working.

As the work stream seeks to develop and coordinate new strategies, it will be working closely with the University’s six Colleges and our external partners to deliver a first class IT experience across our working environments.