Creating more flexible, resilient and efficient services to consistently meet your needs

Improving your education support services

We recognise how important it is that you receive the very best support and advice on your studies and to ensure we are keeping up to date with what you need, we have been reorganising the teams who deliver education services to students and academics. 

Our priority is to ensure that you continue to receive the highest standards of service from the education teams in your college. We are aiming to create a more flexible, resilient and efficient service to consistently meet your needs.

Want to know more?

Click on the information below to find out more about why we are making these changes and how we will be supporting you.

In a hub you will find somewhere you can eat, socialise, study and also access help and support from the education teams at an information point. We are introducing hubs in locations where students gather the most for lectures and tutorials or to see their personal tutor.

Information points provide a range of advice and support for all students from general enquiries through to specific questions about your programme. 

A number of new hubs and refreshed information points are already open across our campuses. You can find out where they are and what advice and facilities are available online. In addition, two new hubs are currently being developed on our Streatham campus; Peter Chalk, which is due to complete in late spring this year, and Amory, which will be ready in September.

Professional service staff are available in each hub to provide education support services when you need them. Each hub is managed by a hub manager and is supported by a number of staff who provide support for specific programmes and disciplines. Every hub will also have a team providing support for student wellbeing, as well as an Information Point which will be staffed by members of each team on a rota. Each hub will also have specialist wellbeing support team sitting within it.

We know you want better welfare support and this is a key feature in the new hub and information point structure. Every hub has a specialist welfare support contact to help with any welfare issues and all hubs have a private space to discuss any issues you may wish to talk about confidentially.

We are introducing hubs across our campuses to make support services more accessible in locations close to where you study, socialise and meet with academic tutors. A key part of each hub will be the information point, where our student services teams will deliver consistent, high-quality service education support services.  
Students will be able to access advice and guidance at any of the hubs across our campuses. For discipline specific advice, hubs will support those disciplines located in the vicinity of that hub.

The hubs complement the service already offered by the Student Information Desk in the Forum by providing more contact points for general questions and advice while also enhancing support for discipline-related enquiries.

You will now be able to access the support you need closer to where you need it. There are a number of hubs and information points now operating and you can find a full list of these, the disciplines they support, and details on the careers and welfare facilities available on the hubs website.

You will be able to access support for FCH at the Peter Chalk information point. This is temporarily based in the ground floor foyer of the Physics Building until construction of the new Peter Chalk hub is complete. For specific discipline advice, including queries regarding coursework and exams, you will need to visit the information point relating to that discipline. You will find these listed online.

We are introducing hubs across our campuses to make your support services more accessible in locations close to where you study and meet with your academic tutors. In addition, where possible, there will be enhanced study and social space, and catering facilities. A key part of each hub will be the information point, where our student services teams will deliver an even more consistent, high-quality service.

As part of this development, we are also reorganising the Student Services team to enhance the service you receive. Whichever hub you go to, you will receive the same advice and service and there will be continued support by the team, regardless of holiday or sickness. By working in a more joined up way, we can continually improve the service we deliver to you.   

No. Your discipline specific support will continue and you will be able to access this in more convenient locations. For a list of hubs and the discipline support they provide, please visit the website.

Both staff and students have been involved in the future design of these teams to ensure that your education support services continue to meet your needs. Focus groups of academics and Guild/FXU representatives have been encouraged to provide input and feedback on the new structure, alongside the senior education team.

There is no perfect moment to undertake this process because these teams are busy throughout the year. The work to create the hubs has reached a point where the next logical step is to reshape the teams to align with the hubs and so this work is now being progressed.

In summary

If you do have any questions, please get in touch with your Guild Education VP or email the project team: