Education support services

Improving your education support services

We recognise how important it is that you receive the very best support for your studies. To ensure we keep up to date with what you need, we have reorganised the teams who deliver your education services.

Our priority is that you continue to receive the highest standards of service from the education teams in your college and this reorganisation ensures the services we provide are more flexible, resilient and efficient.

We have brought together education support teams across disciplines and located these within hubs across the University. Hubs offer space to eat, socialise, study and provide access to support through local info points. Your education support teams sit within these info points providing help with a range of general enquiries and specific questions about your programme. 

Professional service staff are available in each hub to provide education support services when you need them. Each hub is managed by a hub manager and is supported by a number of staff who provide support for specific programmes and disciplines. Every hub will also have a team providing support for student wellbeing, as well as an Information Point which will be staffed by members of each team on a rota. Each hub will also have specialist wellbeing support team sitting within it.

We know you want better welfare support and this is a key feature in the new hub and information point structure. Every hub has a specialist welfare support contact to help with any welfare issues and all hubs have a private space to discuss any issues you may wish to talk about confidentially.

You will now be able to access the support you need closer to where you need it. There are a number of hubs and information points now operating and you can find a full list of these, the disciplines they support, and details on the careers and welfare facilities available on the hubs website.

You will be able to access support for FCH at the Peter Chalk information point. This is temporarily based in the ground floor foyer of the Physics Building until construction of the new Peter Chalk hub is complete. For specific discipline advice, including queries regarding coursework and exams, you will need to visit the information point relating to that discipline. You will find these listed online.

We are introducing hubs across our campuses to make support services more accessible in locations close to where you study and meet with your academic tutors. In addition, where possible, there will be enhanced study and social space, and catering facilities. A key part of each hub will be the information point, where our education services teams deliver an even more consistent, high-quality service.

As part of this development, the reorganisation of the Student Services team enhances the service you receive. Whichever hub you go to, you will receive the same advice and service and there will be continued support by the team, regardless of holiday or sickness. By working in a more joined up way, we can continually improve the service we deliver to you.   

No. Your discipline specific support will continue and you will be able to access this in more convenient locations. For a list of hubs and the discipline support they provide, please visit the website.

Both staff and students have been involved in this reorganisation to ensure that your education support services continue to meet your needs. Focus groups of academics and Guild/FXU representatives provided valuable feedback on the new structure, alongside the senior education team.

In summary

If you do have any questions, please get in touch with your Guild Education VP or email the project team: