Stay Safe - personal safety
Devon and Cornwall are generally very safe places to live, however on the following webpages you'll find safety information and tips to consider when you're out and about.
If there is an immediate emergency, call 999
If you live in Exeter, for support on campus, you can also contact:
- Estate Patrol's emergency number: 01392 722222
- Emergency mental health help: urgent support webpage.
If you live in Falmouth or Penryn, for support on campus, contact:
- FX Plus via their 24/7 Emergency Line on 01326 254444
- Campus Security on 01326 255875 or email@example.com
- FX Plus emergency line for those in the Glasney Lodge Residence on 01326 253503
- Emergency mental health help: urgent support webpage.
For all campuses:
The best way to stay safe getting home at night is to stick with your friends.
In case you do find yourself on your own:
- You are safest in well-lit and busy areas. Avoid badly lit car parks, underground walkways and open areas
- Cover up expensive-looking jewellery, mobile phones, keys, cash and cards
- If you feel unsafe while walking, Nightline offers a free confidential helpline for Exeter students in which someone will stay on the phone with you: 01392 724000
- If you find yourself in trouble, the best form of defence is to get away and head towards busier areas
- If you are trapped, bring attention to yourself and make as much noise as possible by shouting or screaming
- Call 999 as soon as it is possible to do so
Staying safe on public transport
- Always plan your journey, knowing departure times and checking for changes to the schedule
- Try to have your ticket or money to hand so you do not have your purse or wallet on show
- If you are travelling alone, especially at night, try to stay with groups of people or arrange to be met at the end of your journey
- When you are waiting for a bus or train, try to stand in well-lit places
- If the bus or train is empty when you start your journey try to sit near to the driver or conductor.
Night Bus service (Exeter)
We’ve worked with Stagecoach to introduce a Night Bus service in Exeter. It runs on Wednesday, Thursday, Friday and Saturday, from late evening until 4am during term time. The service will incorporate the Streatham campus and is designed to support students returning from the city centre. You can view the Night Bus Timetable 2022. You can use all Stagecoach network tickets on this service along with the discounted Unirider tickets. Meanwhile, the single fare is only £2 as the University has subsidised the service to ensure affordability for students. You can download the stagecoach app here, to track the live location of the bus and buy tickets.
Student Safety Scheme (Exeter)
The University runs the Student Safety Scheme for students in Exeter: If it’s late, the buses have stopped running, and you’re stranded with no money, you can pay for your Apple Taxi at a later date.
- Book your Apple Taxi to ‘Estate Patrol’ at Northcote House on campus.
- One of our Taxis will take you to the Estate Patrol office
- You sign a docket along with Estate Patrol to confirm your journey details & cost
- Driver waits while you do this & then takes you on to your Halls
- The University charges you the fare plus £2 to take you back to your Halls
Apple Central Taxis provide this service in conjunction with the University of Exeter, and reminds you that this service is only available during the hours of darkness, and only if you find yourself genuinely stranded with no money.
If you find yourself stranded – Give Apple Taxis a call on 01392 666 666
If you are feeling uncomfortable or need help on a night out there are number of different ways to get support. In an emergency you should always call 999.
A person’s drink can be spiked to make them more vulnerable for a variety of reasons, including theft, sexual assault, or as an attempted joke. Drink ‘spiking’ includes the act of adding alcohol (not just other unwanted chemicals) to a drink.
Drink spiking is taken very seriously and carries a maximum 10 year prison sentence. Adding a few extra shots to a friend’s drink may seem like a harmless bit of fun but not only could it ruin a good night out, it could also result in serious criminal charges.
Don’t leave your drink unattended and never accept a drink if you haven’t seen it being poured/opened, or accept a drink from someone you don’t know or trust.
It can be a scary experience and it’s important to be able to recognise the signs your drink has been spiked or how to help someone you suspect has been a victim. If you start to feel strange or more drunk than you should be, then get help straight away.
Find out more about recognising the signs of drink spiking and getting help.
You can collect free drink spiking detection kits from:
Halls of Residence receptions, Estate Patrol office and the Ram bar, Sports Park and St Luke’s Info Point
Glasney Lodge, the Students’ Union offices, the Compass Helpdesk, the Security Information Building and the Stannary Bar
Ask for Angela (Exeter and Falmouth)
Currently in operation in the Exeter Students’ Guild venues (The Lemon Grove and The Ram), at the Penryn campus (The Stannary) and in many Exeter city venues, the Ask for Angela initiative can provide a safe way out of a situation that has gone wrong. Anyone in a vulnerable or just uncomfortable situation that needs help can ask "for Angela" at the bar or to a member of staff who will then ensure they are taken to a safe place already allocated in the venue. From there a parent, friend or taxi can be called and if necessary the other person asked to leave the venue. The vulnerable person’s safety is paramount and staff will have been trained to deal with such a situation.
Street Pastors (Exeter)
Street Pastors help all people, whether or not you have a faith. They offer reassurance, safety and support through listening, caring and helping.
Exeter Street Pastors are out on a Friday and Saturday night in Exeter City Centre.
Drink Aware Crew (Exeter)
Go under different names in different venues but an example is the very successfully run scheme in Timepiece where “Care Bears” are there to look after anyone who needs a bit of support due to alcohol or just someone to talk to. Having someone of a younger age makes them easier to approach and talk to than an adult member of staff if an issue arises. This help can be anything from locating friends to helping arrange to get home.
Best Bar None accredited pubs (Exeter)
46 venues in Exeter proudly display maroon coloured plaques to show they are Best Bar None Accredited venues. This means these venues promote responsible management and have met high standards to reduce alcohol related crime and antisocial behaviour in Exeter by providing a safe venue for customers to enjoy
Campus safety guide
Estate Patrol is a mobile, response based service covering all aspects of security, safety and welfare for staff and students. They are available 24 hours a day, 365 days a year. Contact Estate Patrol:
- Routine: 01392 723999
- Emergency: 01392 722222
Residence Life Team
Residence Life Teams support students living in University accommodation. They can provide a listening ear, advice on student life and signposting to other support services.
Residence Patrollers work overnight during term time to provide extra security around the accommodation blocks and also to be available for any welfare issues that might occur out of hours.
The Residence Patrollers are available during the night if any student feels that they need to talk with somebody or they have a concern that they would like to discuss but don’t feel comfortable talking to the Estate Patrol Team
Guardian Angel Service
Estate Patrol provides a “Guardian Angel” service to any member of the University who needs to walk alone after dark from any location on campus to any of the car parks. This will involve using the CCTV system to monitor their route.
Anyone wishing to use this service should call the Estate Patrol on 3999 when they are getting ready to leave their building to arrange with the duty supervisor to monitor CCTV cameras on the route that will be taken.
Neighbourhood Beat Manager
Our University Beat Manager is PC Alex Banks, her details can be found on the community warden page.
Need help now?
Check out our pages for advice about where to receive it, particularly out of hours.
Campus Security provides security services for students, staff and visitors 24 hours a day, 365 days of the year. They’re available as a point of contact for welfare-related issues outside normal working hours for students.
You can contact them on 01326 255875 or in an emergency (or if you need First Aid) call 01326 254444.
Night Services team
If you need help out of hours you can contact the Night Services team based at Glasney Lodge. They also conduct regular out of hours patrols of each of the residences. They can help with concerns about noise, behaviour or welfare – you can call them on 01326 253503.
The Students’ Union
Your Students’ Union has a wellbeing database packed with welfare and safety information to help you find the information and advice you need, 24 hours a day, 365 days of the year.
The Multifaith Chaplaincy is there to offer pastoral and spiritual care to all students – whether or not you are a person of faith. You can get in touch with them at firstname.lastname@example.org or visit them at Cottage 8, Tremough Barton Cottages – Monday – Friday 9am to 5pm.