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AccessAbility Virtual Drop-in Sessions

Please note that this online chat service is only available in term time.

If you have any queries outside of term time, please email us at or call us on 01392 723880.

The AccessAbilty Advisor Virtual drop in is run through our new live online chat feature.

What is the live chat drop in?

Live chat sessions are an opportunity to chat with an advisor and to ask quick questions about disability support at the University.  Please note that this service offers information on AccessAbility Services.  To find out more about mental health support including access to counselling and psychological therapies please visit:


When does the live chat drop in run?

Advisor live chat sessions run throughout the academic term Monday 1-3pm, Wednesday 1-3pm and Friday 1-3pm.  Please be aware that the chat facility is closed outside of these times when instead we would recommend you contact us to book an appointment.


How does live chat drop in work?

When the live chat is open you will be able to chat with an advisor in the chat box at the bottom right hand side of the screen here.

Students will be seen on a first come, first served basis.  There may be wait times before an Advisor is available to reply. We will get back to you as soon as we can.


What can I ask at the live chat drop in?

Quick queries, for example about organising medical evidence, information on applying for the Disabled Students’ Allowances, queries on parking permits.


What is live chat drop in not for?

It is not for longer questions and enquiries which can be answered through booking a full Advisor appointment. For details including how to book an appointment please see:


Who can access the live chat drop in?

Any current student at the University of Exeter can use the live chat sessions and students can chat as many times as they like and as often as they need to.

You will need a University email address and student number to access the chat.


What next?

As part of the live chat sessions you may be signposted to book a full advisor appointment with us. 


The following are some links which you may find useful and our most commonly shared: