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Single Advice Session

A Single Advice Session is provided by qualified practitioners who aim to help you cope more effectively with personal and/or emotional difficulties that you may be experiencing.

A single advice appointment can be particularly helpful for:

Identifying current issues that you are experiencing

  • Offering support, advice and guidance
  • Formulating a plan of next steps
  • Exploring support, resources and networks available to you   

How may I access a Single Advice Session: 

A Single Advice Session will generally take place via online video conferencing, however telephone or email support may be considered in the instance that video conferencing is not available.

If you would like to arrange a Single Advice Session, we request that you complete and submit the following online form:

Single Advice Session request form

What will be expected of me:

  • You will need to have uninterrupted access to a computer for periods of up to 50 minutes.
  •  Depending on your choice of platform you, your computer will need to have:
  1. Internet access
  2. Relevant software eg Doxy.me
  3. Webcam
  4. Microphone
  5. Speakers
  • You will need your unique University of Exeter email address.
  • You will need to have completed the online Application Forms.

Making the most of a Single Advice Session:

Before a session you may find it helpful to think about:

  • Which topics and concerns you would like to bring to the session;
  • How you are currently feeling;
  • How these feelings are affecting you;
  • What you think might have caused/or is contributing to these feelings

After the session:

  • You may wish to allow some time to reflect;
  • If you have considered making changes you may wish to think about how you might start to implement those changes
  • You may wish to be mindful of your support network and resources

What will happen if there is an emergency or mental health crisis during an Online Session?

If an emergency arises during an Online Session your Practitioner will discuss your options with you.  We cannot make you seek urgent help, but we request that you do so if you need to, or if it is something that we advise you to do.  During the Application Process, we will ask you for emergency contact details, as well as your acknowledgement and agreement of when we may need to use these contacts.

In relation to Email contact Wellbeing Services does not provide an emergency email service and the Practitioner cannot reply to an emergency email that arrives outside a scheduled response session.  If you are at immediate risk of any harm, please do not wait to communicate this by email. 

If, at any time, you experience a mental health crisis, or significant concern for your health and safety, we urge you to seek immediate attention and make contact with someone who can help.  Please refer to our Urgent Support Information

Where a practitioner has serious concerns for your own safety, or the safety of others, they may make contact with the people detailed on your application, as well as any relevant others.  In this instance, any information shared would be strictly on a ‘need to know’ basis.

Technical difficulties

If you experience technological breakdown or internet loss during an online session, we advise that you attempt to re-establish contact in the first instance.  The Practitioner will also attempt to re-establish contact.  Sometimes, re-establishing contact can be as simple as disconnecting from the platform and reloading the link provided by your counsellor.  If contact cannot be re-established, we suggest that you contact us through your SID Appointment Enquiry to explain what has happened.

Depending on the level of disruption that occurs, the Practitioner will advise via your SID Enquiry whether the appointment will continue or be rescheduled.

The Online platform we use (Doxy.me), utilises state-of-the-art security and encryption protocols.  Nevertheless, no online or distance counselling service can offer 100% security.  We do however take all reasonable actions to maximise security and we strongly encourage you to do the same by taking responsibility for the following:

1) Never share your login details

2) Change your password if you suspect it has been compromised

3) Sit in a suitable location away from prying and eavesdropping

4) Ensure your computer is protected from virus, hackers and spyware

5) Use a firewall

6) Delete browsing history, cookies and temporary files

For full details of Doxy.me’s privacy policy please see here.

If you do not wish to use Doxy.me or are unable to access this service, please contact Wellbeing Services to discuss options available to you which may include Skype.

The Data Protection Act (2018) protects individuals’ rights with regards to their personal data, regulating the information that can be held, how it is processed and to whom it can be disclosed. The University of Exeter (the "University") is a data controller and is committed to protecting your personal data and working in accordance with all relevant data protection legislation. Click here for further information about data protection.

For the purposes of Wellbeing Services Online support:

  • We keep computer-based records of all the information you provide by writing, email, phone and face-to-face contact.
  • Email contact: All emails originating from both Student and Practitioner will be retained and attached to your confidential case notes. 
  • Video Conferencing: We will summarise written case notes from all Video Conferencing sessions.  We do not record or store Video Conferencing sessions and the visual and audio components of the session will be unavailable once logged out. 

 For full details on how Wellbeing Services manages your data please see our privacy notice.

Your confidentiality is integral to the service we provide. Information about you will not be disclosed to anyone outside Wellbeing Services without your permission, except in exceptional circumstances and as agreed in your Session Agreement. For further information about Confidentiality and the exceptional circumstances when we are unable to maintain confidentiality, please see our Policies and Procedures here.

Occasionally, Wellbeing Staff may need to liaise with other people to ensure you receive the best support.  This may include staff within University Services, as well as people outside of the University (e.g. GP, other health worker).  When accessing our services we may invite you to complete our online Consent to Liaise form. For further information about Consent to Liaise, please see our Policies and Procedures here.

For information about cancellation or non-attendance of Online appointments, please refer to our Policies and Procedures here.

  1. The Wellbeing Services Online provisions are remote in nature.  Because of this, we are limited in some aspects of the support we can provide.  For example, we will be unlikely to have a good knowledge of support services local to you if you are currently studying away from campus.  Likewise, if you disclose to us that you are vulnerable or at risk in any way, it is unlikely that we will be able to access urgent medical or psychiatric services on your behalf.  We therefore strongly encourage you to register with a local healthcare service and ensure that you have details of both local support options and emergency services in your area. 

     2. There may be occasions when Online Services will not be available to students due to:

    • Specific jurisdictional laws and requirements
    • Local time differences which are outside usual UK working hours.
    • University vacation periods

     3. No online or distance counselling service can offer 100% security and privacy.     

     4. Our Online Practitioners work under UK jurisdiction and in the event of any legal concerns, UK laws shall apply.