Urgent support

Our Wellbeing Services are open for business and carrying out all appointments remotely as the COVID-19 situation develops. Please click here for more information on how we have adapted our services to best offer you support at this time. 
  • If you need to book a telephone appointment, please call us on 01392 724381 or email wellbeing@exeter.ac.uk.
  • If you need to speak to our AccessAbility team, please call 01392 723880 or email accessability@exeter.ac.uk.

Wellbeing Services also have a small number of on-the-day appointments available if you have an urgent concern or are experiencing significant distress. These appointments can only be booked from 9am on the day you need the appointment, however we cannot guarantee their availability. Please note that one outcome of this appointment may be that we refer you to other relevant services including your GP and Emergency Services if appropriate. You can request one of these appointments by phoning Wellbeing Services on the day on 01392 724381 and leaving a voicemail. 

Please see the latest Coronavirus updates for students here. Please see helpful advice from Mind, a Mental Health charity, on maintaining your wellbeing at this time. 


If there is an immediate emergency and you require the police, ambulance or fire services call 999. In case of overdose you must seek immediate medical help by calling 999, even if you do not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

Urgent concerns

If you or somebody else needs urgent help, but it is not a medical emergency or a life-threatening situation, please consider the resources below:

  • If in Exeter, phone the NHS Urgent Mental Health Line: 0300 555 5000. You will be able to speak with a mental health professional and gain advice on the best course of care.
  • If you’re not in Exeter, then you can find your local Urgent Mental Health Line by visiting the NHS website: https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline
  • Make an appointment with your doctor. GP surgeries are often able to offer on-the-day appointments which you can request if required. 
    • Student Health Centre: 01392 676606
  • Visit the A&E department of any hospital where you will be assessed and treated by the relevant health team
  • Call Estate Patrol, the University security service available 24/7 on 01392 723999
  • The Moorings @ Devon offers out-of-hours mental health support between 6pm and midnight to anyone aged 16+ in the Devon area, from three locations in Barnstaple, Exeter, and Torquay. You can email or telephone the team for support. For more information please see: https://www.mhm.org.uk/the-moorings-devon

    Tel: 07990 790 920  Email: devonexeter.mhm@nhs.net 

Students Abroad

If you are experiencing a medical emergency, urgent concern or significant distress, then we urge you to seek and access professional medical support in your current locality.  

You may also find it helpful to contact:

Befrienders Worldwide


Offers information about suicide and seeks to connect people to emotional support services worldwide.

Other useful contacts

As well as the relevant services listed above, you are able to contact the following support and listening services to speak to a trained volunteer:

Shout is a free text service for anyone who is in crisis and needs immediate help. It can be accessed 24/7 from anywhere in the UK

  • Text: 85258

Nightline is a confidential listening and information service run by students for students from 8pm– 8am during term time.

  • The telephone number is shown on all student ID cards. 
  • Skype: exeterstudentnightline
  • Email: info@exeternightline.ac.uk
  • Instant messaging service available all over the world is available on their website.

Samaritans provide a confidential listening and support service where you are able to talk through your troubles and concerns in a safe and non-judgmental space. You can:

  • Call: 116 123   
  • Text: 07725  909 090
  • Email: jo@samaritans.org
  • Visit: 10 Richmond Road, Exeter, EX4 4JA

Papyrus provide confidential help and advice around mental health and suicide to young people and anyone worried about a young person. Their opening hours are 10am-10pm weekdays, 2pm-10pm weekends and 2pm-5pm on Bank Holidays. You can:

  • Call: 0800 068 41 41
  • Text: 07786 209 697
  • Email: pat@papyrus-uk.org