Urgent support


If there is an immediate emergency and you require the police, ambulance or fire services call 999. In case of overdose you must seek immediate medical help by calling 999, even if you do not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

Urgent concerns

If you or somebody else needs urgent help, but it is not a medical emergency or a life-threatening situation, you can:

  • Make an appointment with your doctor. GP surgeries are often able to offer on-the-day appointments which you can request if required. 
  • Student Health Centre: 01392 676606
  • Call the NHS 111 number for advice
  • Visit the A&E department of any hospital where you will be assessed and treated by the relevant health team
  • Call Estate Patrol, the University security service available 24/7 on 01392 723999

Wellbeing Services have a small number of on-the-day appointments available if you have an urgent concern or are experiencing significant distress. These appointments can only be booked from 9am on the day you need the appointment. Please note that one outcome of this appointment may be that we refer you to other relevant services including your GP and Emergency Services if appropriate.

You can book one of these appointments by phoning Wellbeing Services on 01392 724381 or simply visiting our reception team, building 15, 5E on the map, and requesting an appointment.

Students Abroad

If you are experiencing a medical emergency, urgent concern or significant distress, then we urge you to seek and access professional medical support in your current locality.  

You may also find it helpful to contact:

Befrienders Worldwide


Offers information about suicide and seeks to connect people to emotional support services worldwide.

Other useful contacts

As well as the relevant services listed above, you are able to contact the following support and listening services to speak to a trained volunteer:

Samaritans provide a confidential listening and support service where you are able to talk through your troubles and concerns in a safe and non-judgmental space. You can:

  • Call: 116 123   
  • Text: 07725  909 090
  • Email: jo@samaritans.org
  • Visit: 10 Richmond Road, Exeter, EX4 4JA

Papyrus provide confidential help and advice around mental health and suicide to young people and anyone worried about a young person. Their opening hours are 10am-10pm weekdays, 2pm-10pm weekends and 2pm-5pm on Bank Holidays. You can:

  • Call: 0800 068 41 41
  • Text: 07786 209 697
  • Email: pat@papyrus-uk.org