Residence receptions

Emergency and out of hours contact

Outside of your residence reception opening hours or in an Emergency, if you need support or have an urgent maintenance issue, please call our Estate Patrol team who are available 24 hours a day, 7 days a week*. Estate Patrol deal with matters of security and safety and can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.

The Estate Patrol contact telephone number is 01392 723999 – save this number into your phone now, in case you need it one day. Find out more on our residents information webpage.

Please review our Emergency leaflet which summarises the University's emergency procedures.

*Estate Patrol are only able to provide out of hours maintenance support to University of Exeter owned/managed residences. If you live in one of our Nominated residences please refer to the “Other” tab below.

Bridestowe House Reception

Bridestowe House Reception is part of UPP and covers the following residences:

  • Lafrowda
  • Rowe House
  • St German's (Chagford, Lydford, Christow and Widecombe)

Address
Bridestowe House
St German's Road
Exeter
EX4 6TL

Opening hours:  8:00am-8:00pm, Monday to Friday

Opening hours during Christmas holidays: 

  • Monday 16 December - Friday 20 December: 8:00am-8:00pm
  • Monday 23 and Tuesday 24 December: 9:00am-4:00pm
  • Wednesday 25 - Sunday 29 December: CLOSED
  • Monday 30 December: 9:00am-5:00pm
  • Tuesday 31 December: 9:00am-4:00pm
  • Wednesday 1 January: CLOSED
  • Thursday 2 and Friday 3 January: 8:00am-8:00pm
  • Saturday 4 January: CLOSED
  • Sunday 5 January: 11:00am-7:00pm

Out of hours key return: A key drop-off point is available in the L Block Laundry room located next to Bridestowe House reception.

Estate Patrol can be contacted out of hours on 01392 723999.

Ross House Reception

Ross House Reception is part of UPP and covers the following residences:

  • Birks Grange Village Self Catered (F-Q)
  • Duryard

Address
Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GP

Opening hours:  8:00am-8:00pm, Monday to Friday

Opening hours during Christmas holidays: 

  • Monday 16 December - Friday 20 December: 8:00am-8:00pm
  • Monday 23 and Tuesday 24 December: 9:00am-4:00pm
  • Wednesday 25 to Sunday 29 December: CLOSED
  • Monday 30 December: 9:00am-5:00pm
  • Tuesday 31 December: 9:00am-4:00pm
  • Wednesday 1 January: CLOSED
  • Thursday 2 and Friday 3 January: 8:00am-8:00pm
  • Saturday 4 January: CLOSED
  • Sunday 5 January: 11:00am-7:00pm

Out of hours key return:

  • Birks Grange Village - A key drop-off point is available in the H Block Laundry.
  • Duryard - A key box on the wall of Duryard Laundry.

 Estate Patrol can be contacted out of hours on 01392 723999.

Holland Hall Reception

Holland Hall Reception is part of the University of Exeter's accommodation and covers the following residences:

  • Clydesdale Court
  • Clydesdale Rise
  • Holland Hall
  • Holland Hall Studios
  • Mardon Hall
  • Nash Grove

Address
Holland Hall
Clydesdale Road
Exeter
EX4 4SA

Opening hours:  8:00am-11:00pm, Monday-Sunday

Opening hours during Christmas holidays (16 December 2019 - 5 January 2020): 

  • Monday 16 December - Sunday 22 December: 8:00am-8:00pm
  • Monday 23 December: 8:00am-4:00pm
  • Tuesday 24 December - Wednesday 1 January: CLOSED
  • Thursday 2 and Friday 3 January: 8:00am-11:00pm
  • Saturday 4 January: 8:00am-11:00pm
  • Sunday 5 January: 8:00am-11:00pm                   

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside of Holland Hall reception.

Exeter Halls Reception

The Exeter Halls reception is located in Lopes Hall and covers the following residences:

  • Garden Hill House
  • James Owen Court
  • Lafrowda Cottage
  • Lopes Hall
  • Pennsylvania Court
  • Ransom Pickard

Address
Lopes Hall
St German's Road
Exeter
EX4 6TH

 

Opening hours:

Exeter Halls opening hours:  8:00am-8:00pm Monday to Saturday (closed Sunday).* 

Opening hours during Christmas holidays (Monday 16 December 2019-Sunday 5 January 2020): 

  • Monday 16 Dec until Friday 20 December: 8:00am-6:00pm, closed at the weekend
  • Monday 23 until Wednesday 1 January: CLOSED
  • Thursday 2 and Friday 3 January: 8:00am-8:00pm
  • Saturday 4 January: 8:00am-8:00pm
  • Sunday 5 January: 8:00am-10:00pm

Estate Patrol can be contacted out of hours on 01392 723999.

* Please note: Exeter Halls reception opening times may vary during vacation periods and peak arrival times.

 

Out of hours key return:

Exeter Halls: A key drop-off box is located outside of Lopes Hall Reception.

Radford House Reception, Rowancroft

Radford House Reception covers the following residences:

  • Nancherrow
  • Rowancroft
  • Rowancroft Court
  • Rowancroft House
  • Rowancroft Mews

Address
Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP

Opening hours:  8:00am-8:00pm Monday to Friday*

Opening hours during Christmas holidays (Monday 16 December 2019-Sunday 5 January 2020): 

  • Monday 16 December - Friday 20 December: 8:00am-6:00pm; closed at the weekend
  • Monday 23 December: 8:00am-4:00pm
  • Tuesday 24 December - Wednesday 1 January: CLOSED
  • Thursday 2 and Friday 3 January: 8:00am-8:00pm
  • Saturday 4 January: CLOSED
  • Sunday 5 January: CLOSED

Estate Patrol can be contacted out of hours on 01392 723999.

*Please contact Radford House Reception to confirm opening hours at the weekend and over bank holidays.

Out of hours key return: A key drop-off box is located outside Radford House Reception.

Birks Grange Reception

Birks Grange Reception covers the following residences:

  • Birks Grange Village Catered (A-E)
  • Cook Mews
  • King Edward Court
  • Llewellyn Mews
  • St David's

Address
Birks Grange Village
New North Road
Exeter
EX4 4PQ

Opening hours: 8:00am-11:00pm, Monday-Sunday

Opening hours during Christmas holidays (Monday 16 December 2019-Sunday 5 January 2020): 

  • Monday 16 Dec - Friday 20 December: 8:00am-8:00pm
  • Saturday 21 December: 8:00am-4:00pm
  • Sunday 22 December: CLOSED
  • Monday 23 December: 8:00-4:00pm
  • Tuesday 24 December - Wednesday 1 January: CLOSED
  • Thursday 2 and Friday 3 January: 8:00am-11:00pm
  • Saturday 4 January: 8:00am-11:00pm
  • Sunday 5 January: 8:00am-11:00pm

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: Please leave your key in the key drop-off box located outside the front door to the Birks Grange Central Block Reception.

James Owen Court Reception

Opening hours in term time: 8:30am-8:00pm Monday-Friday 

Opening hours during Christmas holidays (Monday 16 December 2019-Sunday 5 January 2020): 

  • Monday 16 December - Friday 20 December: 8:00am-6:00pm; closed at the weekend
  • Monday 23 December: 8:00-4:00pm
  • Tuesday 24 December - Wednesday 1 January: CLOSED
  • Thursday 2 and Friday 3 January: 8:30am-8:00pm
  • Saturday 4 January: CLOSED
  • Sunday 5 January: CLOSED

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return:

A key drop-off box is located outside of James Owen Court Reception.



Other residences

If you live in the other residences you can contact your reception directly. Details are provided below:

Exeter One (Home for Students Ltd)

Exeter One
Cowley Bridge Road
EXETER
EX4 5FH

Opening hours: 9:00am - 5:30pm, Monday to Friday

Opening hours during Christmas holidays (16 December 2019 - 5 January 2020): 

  • Monday 16 Dec-Friday 20 December: 9:00am-5:30pm, closed at the weekend
  • Monday 23 December: 9:00am-5:30pm
  • Tuesday 24 December: 9:00-2:00pm
  • Wednesday 25 December to Wednesday 1 January 2020: CLOSED
  • Thursday 2 and Friday 3 January: 9:00am-5:30pm
  • Saturday 4 and Sunday 5 January: CLOSED

Lock outs – Security Patrol number: 01752 512122

Emergencies – Student warden: 07826 515065

24 hour emergency control number: 01392 331333

Out of hours key return: Please speak to the reception if you would like to return your key out of hours.

Email: exeterone@ wearehomesforstudents.com

 

Clifford House (The Student Housing Company)

Stadium Way
Exeter
EX4 6AQ

Clifford House opening hours: 24/7

24 hour emergency control number: 01392 231090

Telephone: 01392 231090

Email: cliffordhouse@thestudenthousingcompany.com

 

Northernhay House (Unite Students)

Northernhay Place
Exeter
EX4 3RY

Northernhay House opening hours: 10:00am - 5:00pm, Monday to Friday

Opening hours during Christmas holidays (16 December 2019 - 5 January 2020): 

  • Monday 16 Dec-Friday 20 December: 9:00am-5:00pm, closed at the weekend
  • Monday 23 and Tuesday 24 December: 9:00am-5:00pm
  • Wednesday 25 to Thursday 26 December: CLOSED
  • Friday 27 December: 9:00am-2:00pm
  • Saturday 28 and Sunday 29 December: CLOSED
  • Monday 30 December: 9:00am-2:00pm
  • Tuesday 31 December: 9:00am-5:00pm
  • Wednesday 1 January 2020: CLOSED
  • Thursday 2 and Friday 3 January: 9:00am-5:00pm
  • Saturday 4 and Sunday 5 January: CLOSED

Out of hours key return: Please place keys in the 'check out' envelope provided and put into 'office' post box within the postal area.

Telephone: 01392 433493

24 hour emergency control number: 0300 303 1611. The MyUnite App can be used to log any lock outs or noise complaints.

Email: exeter@unitestudents.com

 

Northfield (Unite Students)

New North Road
Exeter
EX4 4BZ

Northfield opening hours: 10:00am - 5:00pm Monday to Friday

Opening hours during Christmas holidays (16 December 2019 - 5 January 2020): 

  • Monday 16 Dec-Friday 20 December: 9:00am-5:00pm, closed at the weekend
  • Monday 23 and Tuesday 24 December: 9:00am-5:00pm
  • Wednesday 25 to Thursday 26 December: CLOSED
  • Friday 27 December: 9:00am-5:00pm
  • Saturday 28 and Sunday 29 December: CLOSED
  • Monday 30 and Tuesday 31 December: 9:00am-5:00pm
  • Wednesday 1 January 2020: CLOSED
  • Thursday 2 and Friday 3 January: 9:00am-5:00pm
  • Saturday 4 and Sunday 5 January: CLOSED

Out of hours key return: Please place keys in the 'check out' envelope provided and put into 'office' post box within the postal area.

Telephone: 01392 213566

24 hour emergency control number: 0300 303 1611. The MyUnite App can be used to log any lock outs or noise complaints.

Email: exeter@unitestudents.com

 

Point Exe (Campus Living Villages)

Brunel Close
Exeter
EX4 4FD

Point Exe opening hours:

  • Mondays - 9:00am - 4:30pm
  • Tuesday - Friday - 9:00am - 6:30pm
  • Saturday - 9:00am-4:00pm
  • Sunday - Closed

Opening hours during Christmas holidays (16 December 2019 - 5 January 2020): 

  • Monday 16 Dec-Friday 20 December: 9:00am-6:30pm, closed at the weekend
  • Monday 23 and Tuesday 24 December: 9:00am-4:30pm
  • Wednesday 25 to Thursday 26 December: CLOSED
  • Friday 27 December: 9:00am-4:30pm
  • Saturday 28 and Sunday 29 December: CLOSED
  • Monday 30 and Tuesday 31 December: 9:00am-4:30pm
  • Wednesday 1 January 2020: CLOSED
  • Thursday 2 and Friday 3 January: 9:00am-6:30pm
  • Saturday 4 January: 9:00-4:30pm
  • Sunday 5 January: CLOSED

Out of hours key return: Please place keys in the envelope provided and put into the post box located outside of the Point Exe office.

Telephone: 01392 213545

Out of hours emergency repairs: 0300 456 3744

Lockouts, lost keys, security: Estate Patrol 01392 723999

Email: exeter@clvuk.com

 

The Printworks (Host)

Western Way
Exeter
EX1 2ZT

The Printworks opening hours: 8:00am-8:00pm Monday - Friday (Accommodation Office); 24/7 security 

Opening hours during Christmas holidays (16 December 2019 - 5 January 2020): 

  • Monday 16 December - Friday 20 December: 9:00am-8:00pm, closed at the weekend
  • Monday 23 December: CLOSED
  • Tuesday 24 December: 8:00-4:00pm
  • Wednesday 25 December - Wednesday 1 January: CLOSED
  • Thursday 2 January: 8:00am-8:00pm
  • Friday 3 January: 8:00am-8:00pm
  • Saturday 4 and Sunday 5 January: CLOSED

Out of hours key return: Please contact security on 07989154519 or alternatively leave your keys at the reception.

Out of hours, security: 07989154519 

Telephone: 01392 499920 

Email: theprintworks@host-students.com