Residence receptions

Emergency and out of hours contact

Outside of your residence reception opening hours or in an Emergency, if you need support or have an urgent maintenance issue, please call our Estate Patrol team who are available 24 hours a day, 7 days a week*. Estate Patrol deal with matters of security and safety and can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.

The Estate Patrol contact telephone number is 01392 723999 – save this number into your phone now, in case you need it one day. Find out more on our residents information webpage.

Please review our Emergency leaflet which summarises the University's emergency procedures.

*Estate Patrol are only able to provide out of hours maintenance support to University of Exeter owned/managed residences. If you live in one of our Nominated residences please refer to the “Other” tab below.

Bridestowe House Reception

Bridestowe House Reception is part of UPP and covers the following residences:

  • Lafrowda
  • Rowe House
  • St German's (Chagford, Lydford, Christow and Widecombe)
  • Spreytonway
  • East Park (temporary - until East Park reception opens)

Address:
Bridestowe House
St German's Road
Exeter
EX4 6TL

During the current public safety government restrictions the reception opening hours are: 9:00am-3:00pm, Monday to Friday.

Out of hours key return: A key drop-off point is available in the L Block Laundry room located next to Bridestowe House reception.

Estate Patrol can be contacted out of hours on 01392 723999.

Ross House Reception

Ross House Reception is part of UPP and covers the following residences:

  • Birks Grange Village Self Catered (F-Q)
  • Duryard
  • Moberly

Address:
Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GP

During the current public safety government restrictions the reception opening hours are: 9:00am-3:00pm, Monday to Friday. 

Out of hours key return:

  • Birks Grange Village - A key drop-off point is available in the H Block Laundry.
  • Duryard - A key box on the wall of Duryard Laundry.

 Estate Patrol can be contacted out of hours on 01392 723999.

Holland Hall Reception

Holland Hall Reception is part of the University of Exeter's accommodation and covers the following residences:

  • Clydesdale Court
  • Clydesdale Rise
  • Holland Hall
  • Holland Hall Studios
  • Mardon Hall
  • Nash Grove

Address
Holland Hall
Clydesdale Road
Exeter
EX4 4SA

During the current public safety government restrictions the reception opening hours are: 9:00am-3:00pm, Monday to Friday, closed at weekends. 

Outside of the opening hours the reception team can be contacted via email hollandhall@exeter.ac.uk The email account is monitored between 9am and 5pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside of Holland Hall reception.

 

Exeter Halls Reception

The Exeter Halls reception is located in Lopes Hall and covers the following residences:

  • Garden Hill House
  • James Owen Court
  • Lafrowda Cottage
  • Lopes Hall
  • Pennsylvania Court
  • Ransom Pickard

Address
Lopes Hall
St German's Road
Exeter
EX4 6TH

Opening hours:

During the current public safety government restrictions the reception is closed until further notice. 

The reception team can still be contacted via email exeterhalls@exeter.ac.uk The email account is monitored between 9am and 5pm, Monday to Friday.

All post and parcels can now be collected from Holland Hall between 9am and 3pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside of Lopes Hall Reception.

 

Radford House Reception, Rowancroft

Radford House Reception covers the following residences:

  • Nancherrow
  • Rowancroft
  • Rowancroft Court
  • Rowancroft House
  • Rowancroft Mews

Address
Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP

During the current public safety government restrictions the reception is closed until further notice. 

The reception team can still be contacted via email exeterhalls@exeter.ac.uk The email account is monitored between 9am and 5pm, Monday to Friday.

All post and parcels for Rowancroft residents can now be collected from James Owen Court between 9am and 3pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: A key drop-off box is located outside Radford House Reception.

Birks Grange Reception

Birks Grange Reception covers the following residences:

  • Birks Grange Village Catered (A-E)
  • Cook Mews
  • King Edward Court
  • Llewellyn Mews
  • St David's

Address
Birks Grange Village
New North Road
Exeter
EX4 4PQ

During the current public safety government restrictions the reception is closed until further notice. 

The reception team can still be contacted via email birksgrange@exeter.ac.uk The email account is monitored between 9am and 5pm, Monday to Friday.

All post and parcels for St. David's and Birks Grange Village residents can now be collected from Holland Hall between 9am and 3pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return: Please leave your key in the key drop-off box located outside the front door to the Birks Grange Central Block Reception.

James Owen Court Reception

During the current public safety government restrictions the reception opening hours are: 9:00am-3:00pm, Monday to Friday, closed at weekends. 

Outside of the opening hours the reception team can be contacted via email exeterhalls@exeter.ac.uk The email account is monitored between 9am and 5pm, Monday to Friday.

Estate Patrol can be contacted out of hours on 01392 723999.

Out of hours key return:

A key drop-off box is located outside of James Owen Court Reception.



Other residences

If you live in the other residences you can contact your reception directly. Details are provided below:

Exeter One (Home for Students Ltd)

Exeter One
Cowley Bridge Road
EXETER
EX4 5FH

During the current public safety restrictions the reception opening hours are: 9:00am - 1:00pm, Monday to Friday. A member of staff can be contacted outside of the opening hours via email 
exeterone@wearehomesforstudents.com or by phone at 01392 331333.

 

Lockouts – Security Patrol number: 01752 512122; location number 1349

Room and welfare emergencies: 07826 515065

24 hour emergency control number: 01392 331333

Out of hours key return: Please speak to the reception if you would like to return your key out of hours.

Email: exeterone@ wearehomesforstudents.com

 

Clifford House (The Student Housing Company)

Stadium Way
Exeter
EX4 6AQ

Clifford House reception opening hours: 24/7

24 hour emergency control number: 01392 231090

Telephone: 01392 231090

Email: cliffordhouse@thestudenthousingcompany.com

 

Northernhay House (Unite Students)

Northernhay Place
Exeter
EX4 3RY

Northernhay House reception is currently closed until further notice. 

If you require assistance for lockouts and emergencies please call the 24 hour emergency number: 0300 303 1611

Out of hours key return: Please place keys in the 'check out' envelope provided and put into 'office' post box within the postal area.

Telephone: 01392 433493

24 hour emergency control number: 0300 303 1611. The MyUnite App can be used to log any lockouts or noise complaints.

Email: exeter@unitestudents.com

 

Northfield (Unite Students)

New North Road
Exeter
EX4 4BZ

Northernhay House reception is currently closed until further notice. 

If you require assistance for lockouts and emergencies please call the 24 hour emergency number: 0300 303 1611

Out of hours key return: Please place keys in the 'check out' envelope provided and put into 'office' post box within the postal area.

Telephone: 01392 213566

24 hour emergency control number: 0300 303 1611. The MyUnite App can be used to log any lock outs or noise complaints.

Email: exeter@unitestudents.com

 

Point Exe (Campus Living Villages)

Brunel Close
Exeter
EX4 4FD

During the current public safety restrictions the reception opening hours are:

  • Mondays - Saturday 9:00am - 4:30pm
  • Sunday - Closed

Out of hours key return: Please place keys in the envelope provided and put into the post box located outside of the Point Exe office.

Telephone: 01392 213545

Out of hours emergency repairs: 0300 456 3744

Lockouts, lost keys, security: Estate Patrol 01392 723999

Email: exeter@clvuk.com

 

The Printworks (Host)

Western Way
Exeter
EX1 2ZT

During the current public safety restrictions the receptionopening hours are: 1:00pm-2:00pm Monday - Friday (Accommodation Office)

Out of hours key return: Please contact security on 07989154519 or alternatively leave your keys at the reception.

For out of hours assistance please contact security on: 07989154519 

Telephone: 01392 499920 

Email: theprintworks@host-students.com