Frequently asked questions

Please click on an FAQ below to reveal the answer.  If you can't find the answer you are looking for please contact the Accommodation team on 01326 253639 or email us at accommodation@fxplus.ac.uk

A number of rooms in both Glasney Student Village and The Sidings have been modified for students with a range of disabilities. We're happy to discuss individual requirements with students who have disabilities, and we encourage you to contact the Accommodation Office and the Accessibility Service at an early stage.

If you are allocated to self-catered halls, but prefer to have your meals prepared for you, the nearby campus café’s, refectory and bar offer a range of options during the week. At the refectory you can pay as you go or buy vouchers to cover your meals. The campus shop sells a variety of essential food items, and there is also a large supermarket in nearby Penryn.

We welcome applications from all students and we guarantee to offer you a place in University owned/managed/approved accommodation if you are:

A first-year undergraduate, unaccompanied home, EU or international student who has firmly accepted an offer of a place at the University of Exeter.

An unaccompanied international postgraduate in your first year of study.

An unaccompanied incoming study abroad or Erasmus student for the full academic year.

The guarantee deadline date for first year home, EU and international undergraduate and postgraduate students is 31 July 2020.  For further information on the application and offer process and ballot periods please see the ‘applying’ section.

Whilst we try to allocate students their preferred choice of accommodation we cannot guarantee that we will be able to offer all students their first choice and therefore recommend that all available options are put in an order of priority. Please note, during periods of high demand, we enter into agreements with approved accommodation providers in Falmouth, Penryn and Truro in order to increase the availability of university owned, managed or approved accommodation.

We also guarantee a very limited number of home, EU postgraduate students accommodation in university owned, managed or approved accommodation if they apply before the deadline. Once these have all been allocated we will create a waiting list but do strongly advise that students search for accommodation in the private sector.

We are committed to reducing our environmental impact, and agree a Green Travel Plan with Cornwall Council every year as part our planning permission. There is no parking available at any of our residences (except for Blue Badge holders) and students are strongly discouraged from using a car unless it is essential.

We have excellent public transport links which we subsidise making them affordable for our students. In addition, there are secure bike storage points all around both campuses and at the various accommodation sites. More information on travelling sustainably around Falmouth and Penryn can be found within the Green Travel Guide.

Applications for accommodation are made online via our Room Service application system so should be accessible to the majority of people whether out of the country or otherwise. However if you will not have access to the internet while you are away please contact the Accommodation Team for further advice on 01326 253639.

For information on the application process please visit our ‘Applying’ section.

The guarantee deadline for accommodation for the 2020-2021 is 31st July 2020. If you are looking for accommodation for 2019-2020 please contact the Accommodation Team on 01326 253639.

Any student living in the United Kingdom or the EU is considered a ‘Home Student’. Students from the Channel Islands (except those doing a foundation course) are considered International Students along with any other student living outside the EU.

New unaccompanied international postgraduate students from outside the EU in their first year of study will be guaranteed Falmouth Exeter Plus owned, managed or approved accommodation if their application and deposit are received by the published deadline.

For full guidance on the offer process please see the FX Plus website.

Covid-19 related questions

Postgraduates

The contract start date will be 12 September, so that you can arrive prior to the start of your academic course start date. If you arrive between 12 September and 10 October, we will offer a refund and not charge you until you arrive at your accommodation. If you decide to arrive on or after 11 October, a maximum of 4 weeks rent will be offered.

Undergraduates

The contract start date will be 12 September, but due to Government’s guidelines and recommendations to manage the risks in relation to the ongoing Covid-19 situation, we will be staggering arrivals. We’ll be operating a booking system via Room Service, with arrival dates between 7 and 13 September. We will not charge you for the additional days if your arrival date is between 7 and 11 September.

We will provide free accommodation to eligible students who, in line with UK Government guidelines, need to self-isolate for 14 days on arrival in the UK.

The accommodation will be available if:

  • You are a new student who is travelling from outside the UK to Cornwall prior to your arrival and you are a student who would be covered by our accommodation guarantee.
  • At the time of making your booking for accommodation you are due to arrive in the UK having spent the 14 days prior to your planned arrival date in a country that is not on the Government travel corridors exemption list.

The accommodation will be free for a maximum of 14 days before the start of your accommodation contract. For Undergraduate students the contract start date is Saturday 12 September 2020.

If your period of self-isolation ends before the start of your accommodation contract, we will continue to provide you with accommodation but you will be charged for any additional nights. Please advise us when booking your accommodation that you require additional accommodation until the start of your contract.

If you have chosen to stay in private rented accommodation we advise you to check your contract start date. If you need to arrive to your accommodation before that date then we recommend you contact your landlord/provider to discuss your options. If you are unable to self-isolate in your accommodation, you can book with us for your period of self-isolation.

Students in self-isolation directly before the start of the academic year will be fully supported in terms of wellbeing and social interaction will be provided via a range of activities. You'll be able to arrange to have food and medical supplies delivered.

 If you are studying in Cornwall, you can book self-isolation accommodation by emailing our accommodation team at halls.help@fxplus.ac.uk. You’ll then be able to discuss your needs.

If you also wish to use the University's Airport Collection Service, please find out more online and book your place.

If you are arriving into the UK and travelling to our Cornwall campuses from the common travel area or from a country on the Government travel corridors exemption list and require accommodation on arrival before the start of your accommodation contract, we are able to provide accommodation however, you may be charged for any nights you stay with us.

Please email our Cornwall accommodation team at halls.help@fxplus.ac.uk to discuss your requirements.

If you have chosen to stay in private rented accommodation we recommend that in the first instance you check your contract start date and then contact your landlord to discuss if you need to arrive at to your accommodation before that date.

We should be able to accommodate you. Please email our Cornwall accommodation team at halls.help@fxplus.ac.uk to discuss your requirements.

Remote Study in Term 1

We are planning that courses will be taught on campus and current information on this can be found on our Coronavirus Update pages. However, if you have requested and been confirmed that your programme is eligible for remote study and you have accepted an offer for University accommodation and received your Contract Formation Email, but do not live in our accommodation until January 2021; we will continue to hold the room for you with no charge for the first payment period, i.e. 12/13 September 2020 to 3 January 2021 (or your arrival date if you decide to come before 3 January). If you then remain enrolled on your course for the remainder of the academic year we will charge you for the accommodation from 3 January 2021 (or your arrival date if you decide to come before 3 January) until the end of the contract.

Yes there will be accommodation available to you for Term 2, if you have signed a contract. The accommodation will be an equivalent offer to what you would have had in September.

If you have been confirmed to be on Remote Study for Term 1 and you have a room held for you, you will be able to book an arrival time with us for your arrival for Term 2. Please check our website from October for further details of how to do this.

Yes, if you did not have an accommodation contract confirmed in Term 1, you may apply for accommodation from Term 2 only and we will allocate accommodation to you, if there is accommodation available.

Applications for University accommodation can be made via our accommodation login page.

For Undergraduate students at Cornwall campuses accommodation:

For undergraduate students arriving between 7 and 13 September, you will be able to book a two hour arrival slot via Room Service; bookings go live on 25 August 2020. You will still need to book an arrival time even if you do not plan to arrive over the Arrivals period. You will receive an email when you are able to access this system. Or you can contact halls.help@fxplus.ac.uk to plan your arrival.

For Postgraduate students at Cornwall campuses accommodation:

For postgraduate students, you will be able to book an arrival slot via Room Service; bookings go live on 25 August 2020. The contract start date will be 12 September, so that you can arrive prior to the start of your academic course start date. If you arrive between 12 September and 10 October, we will offer a refund and not charge you until you arrive at your accommodation. If you decide to arrive on or after 11 October, a maximum of 4 weeks rent will be offered.

If you intended to arrive to campus but then later decide to request remote study and if this is approved, then the processes as described in the above FAQ for What if I enrol for a course but decide to study remotely for Term 1? will apply

If you secure accommodation in the private sector in either Exeter, each accommodation agreement will vary and you should clarify with the provider of the accommodation what will happen BEFORE you agree to the accommodation contract. The University will not be able to assist you with any negotiations with private accommodation providers.