Frequently asked questions

Please click on an FAQ below to reveal the answer.  If you can't find the answer you are looking for please contact the Accommodation team on 01326 253639 or email us at accommodation@fxplus.ac.uk

A number of rooms in both Glasney Student Village and The Sidings have been modified for students with a range of disabilities. We're happy to discuss individual requirements with students who have disabilities, and we encourage you to contact the Accommodation Office and the Accessibility Service at an early stage.

If you are allocated to self-catered halls, but prefer to have your meals prepared for you, the nearby campus café’s, refectory and bar offer a range of options during the week. At the refectory you can pay as you go or buy vouchers to cover your meals. The campus shop sells a variety of essential food items, and there is also a large supermarket in nearby Penryn.

We welcome applications from all students and we guarantee to offer you a place in University owned/managed/approved accommodation if you are:

A first-year undergraduate, unaccompanied home, EU or international student who has firmly accepted an offer of a place at the University of Exeter.

An unaccompanied international postgraduate in your first year of study.

An unaccompanied incoming study abroad or Erasmus student for the full academic year.

The guarantee deadline date for first year undergraduate students, and EU and international postgraduate students is 31 July 2021.  For further information on the application and offer process and ballot periods please see the ‘applying’ section.

Whilst we try to allocate students their preferred choice of accommodation we cannot guarantee that we will be able to offer all students their first choice and therefore recommend that all available options are put in an order of priority. Please note, during periods of high demand, we enter into agreements with approved accommodation providers in Falmouth, Penryn and Truro in order to increase the availability of university owned, managed or approved accommodation.

We also guarantee a very limited number of home, EU postgraduate students accommodation in university owned, managed or approved accommodation if they apply before the deadline. Once these have all been allocated we will create a waiting list but do strongly advise that students search for accommodation in the private sector.

We are committed to reducing our environmental impact, and agree a Green Travel Plan with Cornwall Council every year as part our planning permission. There is no parking available at any of our residences (except for Blue Badge holders) and students are strongly discouraged from using a car unless it is essential.

We have excellent public transport links. In addition, there are secure bike storage points all around both campuses and at the various accommodation sites. More information on travelling sustainably around Falmouth and Penryn can be found within the Green Travel Guide.

Applications for accommodation are made online via our Room Service application system so should be accessible to the majority of people whether out of the country or otherwise. However if you will not have access to the internet while you are away please contact the Accommodation Team for further advice on 01326 253639.

For information on the application process please visit our ‘Applying’ section.

The guarantee deadline for accommodation for 2021-2022 is 31 July 2021. If you are looking for accommodation for 2020-2021 please contact the Accommodation Team on 01326 253639 or accommodation@fxplus.ac.uk.

Any student living in the United Kingdom is considered a ‘Home Student’. Students from the Channel Islands (except those doing a foundation course) are considered International Students along with any other student living outside the UK.

New unaccompanied international postgraduate students from outside the EU in their first year of study will be guaranteed University owned, managed or approved accommodation if their application and deposit are received by the published deadline.

For full guidance on the offer process please see the FX Plus website.

Updated information about rents between 4 January and 19 June

If you returned to the accommodation during this period, you can apply for a pro-rota adjustment to your account so that rent charges are waived for the period between 4 January 2021 and the date that you arrived at your accommodation which will be confirmed against our records. 

Please email us via accommodation@fxplus.ac.uk to request the rent adjustment for the period you were not resident and confirm the date you returned to your accommodation. You will need to do this by 31 May 2021We will need to verify the information you have submitted before responding to your request.

As government guidelines indicate that you should remain in the residence you were occupying at the start of the national lockdown for the whole period, we will not be able to make an adjustment to your accommodation account even if you decided to leave the accommodation and did not reside for part of the period between 4 January and 19 June 2021. 

If you had to leave your accommodation due to exceptional circumstances please provide details of these in writing to use via accommodation@fxplus.ac.uk by 31st May 2021 so that we can consider whether your account can be adjusted in your particular circumstances.

If you choose to return to use your accommodation but later decide to leave and not return again before the end of your contract, you will be charged from the date on which you returned until the end of your contract and will not be entitled to a further adjustment on your account. 

If you had to leave your accommodation due to exceptional circumstances please provide details of these in writing to use via accommodation@fxplus.ac.uk by 31st May 2021 so that we can consider whether your account can be adjusted in your particular circumstances. 

If you have a contract directly with the University, once the adjustments have been made to your account, if there is a credit balance on your account after the end of your contract please email the Finance Office via residences@falmouth.ac.uk to request a refund. Once you have requested your refund, please allow up to 28 working days before contacting the Finance Office again for an update.

Please note that arrangements for students living in one of our nominated residences may vary and we are currently discussing this with your accommodation provider so that they can update you. 

As government guidelines do not currently permit students to travel to collect belongings except in prescribed circumstances, you can request an adjustment even though you still have belongings in your room. We recognise that collecting belongings may be challenging for some students, particularly those who may have returned to their homes overseas or have a long distance to travel in the UK. However, we must also ensure that the residences are available and ready for the next intake of students, therefore we ask that you collect your belongings by the end of your contract period (10 June 2021).  

If you are unable to collect your belongings in person the end date of your contract please use the services of a storage company.  

If you do not arrange a collection of your belongings by the end of your contract we will arrange the services of a storage company on your behalf and charge you the associated costs. 

If you are intending to collect your belongings in person please contact your reception two working days in advance and review our Coronavirus pages about the requirements for returning to campus. 

Unfortunately, we are not able to store any items left in kitchens, including food, crockery, pots and pans. Unless you make collection arrangements, any uncollected items remaining after the end of your contract in June will be given to a charity.

Please contact the accommodation office with any queries about collecting belongings.

As government guidelines do not currently permit students to travel to collect belongings except in prescribed circumstances, you will not be able to collect your belongings at this stage. We recognise that collecting belongings may be challenging for some students, particularly those who may have returned to their homes overseas or have a long distance to travel in the UK. However, we must also ensure that the residences are available and ready for the next intake of students, therefore we ask that you collect your belongings by the end of your contract period (10 June 2021).  

If you are unable to collect your belongings in person by the end date of your contract please use the services of a storage company.  

If you do not arrange a collection of your belongings by the end of your contract we will arrange the services of a storage company on your behalf and charge you the associated costs. 

If you are intending to collect your belongings in person please contact your reception two working days in advance and review our Coronavirus pages about the requirements for returning to campus. 

Unfortunately, we are not able to store any items left in kitchens, including food, crockery, pots and pans. Unless you make collection arrangements, any uncollected items remaining after the end of your contract in June will be given to charity.

Contact the accommodation office with any queries about collecting belongings.

If you have no belongings in the room, please return your key/fob/card to your residence reception by 31 May 2021 by recorded delivery and in a padded envelope to ensure they arrive safely. If keys are not received by this date then you may be charged for key replacement.

If you are intending to return to your residence to collect belongings you must then return your key/fob/card to the residence reception once you have cleared your room. You should leave your key/fob/card with reception during their opening hours or in the out-of-hours key drop off point.

Covid-19 related questions

All travel corridors were suspended as of 4:00am on 18 January 2021. You must have proof of negative test to travel to England. If you arrive in England from anywhere outside the UK, Ireland, the Channel Islands or the Isle of Man you will need to self-isolate for 10 days. 

If you are arriving into the UK and travelling to our Cornwall campuses you will need to self-isolate for 10 days. Full information on self-isolating, including the support available can be found in our Coronavirus information and advice section.

National Lockdown from January 2021

Government Guidelines are that those students who are undertaking training and study for particular practical courses should return to campus for face-to-face teaching. Students on all other courses should remain at their vacation accommodation until the resumption of their in-person teaching.

The Government also recognises that some students may need to return earlier for other reasons, for example, students who do not have access to appropriate alternative accommodation, facilities, studying space, or that need to return for health or safety reasons.

Once you have returned to your term time accommodation, you should not move back and forward between your permanent home and student home during term time. If you have therefore made the decision to move into your term time accommodation, you should remain at this address during the period of national lockdown unless you have a compelling reason to leave that is permitted under current Government Guidelines.

If you reside in University managed or nominated accommodation for any part of the lockdown period, you will be charged for the accommodation as outlined on your contract. If you have already returned to your term-time accommodation, you should therefore continue to pay fees for your term-time accommodation as normal. Any student who returns to their University managed or nominated accommodation or begins their occupation during the period of the national lockdown will be charged from the date of arrival.

Students in private accommodation are outside of the University’s control and students should discuss the matter with their landlords in the first instance. If you are suffering additional financial burdens then please reach out for support and apply to the ‘Success for All’ Hardship Fund

As outlined in the Registrar's communication of 24 February, we will waive the charges for the lockdown period for those who do not return to their accommodation. 

For the period from 4 January to 19 June 2021, students will only be required to pay their accommodation fees from the point when they return to their accommodation.

The Finance Office will have credited the accounts of those residents who have not been on campus to the value of the waiver period. 

Students need only pay for their room from the time they return to their accommodation.

We ask students to pay the second instalment of rent at the earliest opportunity, reduced by the value of the waiver where appropriate.

If your contract is issued by one of our nominated partners, please contact them to discuss your account.

Payments made for this term will either be allocated to any current outstanding balance or deducted from next term’s accommodation fees.

If your contract is issued by one of our nominated partners, please contact them to discuss your account.

 

If your contract is issued by the University, no late fees will be charged on any outstanding spring term accommodation charges. However, please do ensure that all other charges are paid by the payment due dates.

If your contract is issued by one of our nominated partners, please contact them to discuss your account.

Government guidance states that students should avoid returning to university to collect any of their belongings which they may have left at their university accommodation over the winter break. For further details please refer to the Government guidance about Students returning to, and starting, Higher Education in Spring Term 2021.

Yes as during the lockdown it may be necessary for staff to enter the accommodation for various reasons including to undertake maintenance and as part of fire drill checks.

We advise that you check your block insurance policy to understand the cover that is provided and any limitations.

Please remember that your belongings will need to be removed at the end of your period of residence.

You can continue to use the laundry facilities within our residences, even if they are not in your block. However, you should ensure that you continue to follow COVID-Safe protocols for the use of these facilities.

In line with government guidelines, if you are self-isolating you must not leave your accommodation and therefore you must not use the laundry during any period that you may need to self-isolate. Detergent to wash clothes in your room can be ordered from the Penryn Shop or alternatively from other supermarket suppliers to be delivered to you

Our residences remain open and operational including our receptions and cleaning services.

In line with government guidelines, if you are self-isolating you must not leave your accommodation and therefore you should not visit the reception to collect mail during any period that you may need to self-isolate. We will endeavour to deliver post to outside your flat door, however for the latest information including frequency of delivery, please contact halls.help@fxplus.ac.uk. You can collect grocery deliveries from the entrance of your block/residence, but you must wear a face covering and social distance while doing so.

Details about campus retail facilities and the services they offer, including deliveries, are available on the FXPlus webpages.

If you are living in privately-owned accommodation you are advised and encouraged to speak to your accommodation provider/landlord directly to discuss this.

We understand that some students, in returning to our campuses later than originally planned, may suffer an additional financial burden. In partnership with the Students’ Guild and Students’ Union we have therefore committed to doubling the support available through the ‘Success for All’ Hardship Fund' by adding a further £500,000 to the fund. Should you need it on your return next year for the start of on-campus teaching, please reach out for support and apply to the fund if you are suffering financial hardship.

Government advice outlines the reasons why we may leave our homes during the period of national restriction and this does include being able to leave to take exercise.

Accommodation contract

As outlined in the Registrar's communication of 24 February, we will waive charges for the lockdown period for those who did not return to their accommodation.

For the period from 4 January to 19 June 2021, students will only be required to pay their accommodation fees from the point when they return to their accommodation.

Our Accommodation Agreement outlines your rights to terminate your contract which do not include leaving the accommodation due to changes in your teaching commitments. Therefore, your contract will remain in place and you will not be able to cancel the contract unless you can meet the conditions set out in the contract.

However, as outlined in the Registrar's communication of 24 February, we will waive the charge for the lockdown period for those who do not return to their accommodation.

For the period from 4 January to 19 June 2021, students will only be required to pay their accommodation fees from the point when they return to their accommodation.