Being a mentor has given me the opportunity to work as part of a great team and make new lifelong friends. The satisfaction of knowing that you are helping other students is something I really enjoy and is really special. Mentoring has also helped me improve my overall confidence, as well as providing me with new experiences and skills which I can use once I graduate. Definitely recommend it!
Past Residence Life Mentor
Residence Life Team
Welcome to Exeter!
The Residence Life Team, with an in-depth knowledge of the support and wellbeing services on offer at the University, provides support to students living in University accommodation.
Living away from home in a new city (or country) can bring new challenges, so every student living in our accommodation has access to a Residence Life Mentor who has experience of student life.
You can speak to them confidentially about whatever is on your mind. They can answer questions, help with any problems, and keep you up-to-date with what’s going on in the University and city.
Overnight, members of the Residence Life Night Patrol support security by visiting residences. If you have a problem late at night contact security and they will arrange for a member of the team to help.
N.B. We will always treat your personal information with sensitivity and respect. Please read our confidentiality statement below for further information.
Residence Life Helpdesk
We’re sad that we can’t come around to visit you in person at the moment, but we need to make sure we are keeping everyone safe. We look forward to getting back to normal activities as soon as it is safe to do so.
We really want to be as accessible as possible to all our residents, so we’ve set up a Helpdesk to respond to all your queries and questions. There are a number of ways you can contact us:
- By email, at firstname.lastname@example.org
- Via Messenger on our Facebook page – @ExeterResLife
- By requesting a Zoom video call – email us to request this and a member of the team will get back to you as soon as we can
- Via our Instant Chat function – click on the button below to chat with an available member of the team between 6pm and 9pm every night*
We can help with any practical questions about your accommodation, worries about living with others, flat disputes, questions about living in Exeter and health and welfare concerns.
Please note: We will endeavour to reply to you as soon as possible – our usual working hours are Monday to Friday, 9:00am – 5:00pm.
*Our Instant Chat function is not monitored outside of these hours. For any urgent enquiries, please call Estate Patrol on 01392 723999. In an emergency, please call 999.
Check the events schedule for our pre-term virtual events and find out how to join on our online calendar - https://teamup.com/ksbqdz17cdmxq1drf4.
Please keep checking this page nearer to the start of term to see what events and activities we are offering in Term 1. We look forward to seeing you!
The Students' Guild also has a range of online events and activities that you can take part in.
Residence Life Mentors
Every student in residence has access to support from a Residence Life Mentor. Mentors are current students – usually second/third years or postgraduates – with experience of student life. You can speak to them confidentially about whatever is on your mind. Please check this page later on in the summer for more details on how to contact your Residence Life Mentor.
Mentors can offer:
- Friendly peer support
- Knowledge of the University, the city and student life
- A listening ear
- Signposting to useful services if you have a problem
- Updates on what’s happening on campus
If you are interested in applying to become a Mentor, please see our vacancies tab for further information.
Residence Life Coordinators
Residence Life Coordinators will be available from the start of term, every weekday evening, from 6:00pm - 11:00pm. They can be contacted directly via e-mail at email@example.com, or you can pop in to see them during their drop-in hours - these will be virtual to start off with.
- Lots of knowledge about student life
- Help in resolving difficulties you may be experiencing, including more complex problems
- Out-of-hours support
Coordinators also organise a range of social events for residents – please do contact them if you have any ideas for future events.
Please check this page at the start of term for further contact details.
We have completed the initial round of Mentor recruitment for 2020-21. We may be recruiting for a small number of vacancies prior to the beginning of the academic year and you are welcome to submit an application for consideration - this will be held on file until we begin shortlisting/interviewing for these vacancies.
As a Mentor you would be responsible for welcoming and supporting a group of students living in University accommodation, helping them to have a positive experience, and empowering them to resolve any problems.
Are you eligible?
- A friendly, approachable, non-judgemental and supportive person, keen to help others settle into University life.
- Excellent at communicating with a wide range of people.
- Willing to develop your skills and able to attend team training during the week of 7 September 2020.
- A full-time student at the University and able to be present in Exeter throughout all three terms of the academic year.
You do not need to have studied at Exeter previously to be eligible, but should have experience of University life and living in student accommodation.
- Visiting a group of allocated residents (mentees), completing a work log after each shift.
- Participating in team meetings (usually one hour, one evening per week).
What the role offers
- A room in University accommodation, and a rent discount of £45 a week (discount applies for 32 weeks).
- Full training and the chance to develop new skills.
- Experience of working with people.
- The opportunity to develop confidence in dealing with a range of different situations.
If you have any questions about our vacancies or require any further information about the roles, please email: firstname.lastname@example.org
We understand that it can be difficult to trust other people with matters which may be deeply private. We will always treat your personal information with sensitivity and respect, and we regard this information (especially any concerns or problems you raise with us) as confidential unless you tell us otherwise.
Residence Life Team members work closely with each other as part of a team. In order to provide continuity of support (we work on a rota basis), and to ensure that we are providing the best support we can, we may need to share information between team members. This information is only shared on a need-to-know basis.
Passing information to other people
We will not pass on any personal or sensitive information about you (including information about your studies, or your address in residence) to your family or friends unless we have your permission.
If family or friends contact us with questions about you, we will only discuss general topics with them (for example, giving details of support services available to help students) unless we have your permission to talk about your specific circumstances.
We work very closely with other services providing support to students. Sometimes we may need to talk to a professional about your situation – for example, to make sure we are meeting your support needs, or to get advice on further help available to you. We are often able to do this on an anonymous basis, but if we need to pass on your details, we will seek your permission first wherever possible.
We do not routinely pass information you share with us to your tutors or anyone in your Academic College. If we are concerned that your studies are being affected by a personal issue, we will discuss this with you and seek your permission to advise your College that you may be in need of additional support. Where appropriate we are involved in the Health, Wellbeing & Fitness to Study Procedure.
Exceptions to confidentiality
Very rare exceptions to confidentiality occur when:
- We have good reason to believe that you or others may be at risk of serious harm.
- We believe that you have committed or intend to commit a serious crime, or are required to provide information to the police as part of an investigation.
- A member of the team would be liable to civil or criminal court procedures if information was not disclosed.
Wherever possible, we will discuss this with you before taking any further steps. Information passed on in these circumstances is kept to a minimum and only disclosed to relevant people on a need-to-know basis.
We keep computer-based records of any issues you raise with us, so we can ensure that we have responded appropriately and provided the support you need. All personal and sensitive data that we hold is processed according to GDPR requirements.
The team also keeps records on our level of student contact. We use these records to produce statistical data on our service. No information about individual students is identifiable in this data.
Student Disciplinary Procedure
Members of the Residence Life Team have a role within the University’s Disciplinary Procedure – information relating to disciplinary matters will be passed on as detailed in the procedure.
If you would like to discuss any queries relating to this statement, please contact email@example.com