Damage and misconduct
It is only fair that those who damage property, or create a serious nuisance, either through malicious or irresponsible acts, should expect to pay for their misdeeds. Designated members of Campus Services staff have the authority, under the regulations, to fine residents in appropriate cases.
Serious or persistent damage is not only a disciplinary offence, but it may also lead to your accommodation agreement being terminated, and you will not then be eligible for a place in University accommodation. The University will report criminal damage to the police where appropriate.
Damage is considered to be any deterioration of the residence which is over and above normal fair wear and tear. Some damage can be easily identified e.g. broken items, but others are less obvious, for instance cigarette burns in carpets. By completing your room condition report on arrival you will record the condition of your room at the start of your contract.
Charges are made for damage as there is no allowance in the accommodation charges for any damage to the accommodation, accidental or otherwise.
Damage should be reported immediately to the Residence Team via the residence reception who will arrange for the repair. The costs will be passed to those responsible. Residents are responsible for any damage that occurs in their room (unless caused by an insured risk, in which case they may still be liable to pay a contribution towards the cost). Where damage occurs in shared areas of residence, the Residence Team will try to ascertain who is responsible so that charges can be made accordingly. It is expected that the residents will comply with requests made by the Residence Team during the process of damage investigation.
If the Residence Team is unable to identify the person responsible:
- in communal areas of a flat/house the cost will be charged equally to all residents of the flat/house;
- in communal areas of a residence, outside a flat, the cost will be charged equally to all residents who have access to the area.
The charge will be added to your student account and throughout the year you can check your recent transactions and balance with the University of Exeter by accessing your online statement. This can be done by logging into your iExeter account and clicking on the ‘Student Record’ and ‘Finance’ tabs.
If you disagree with any charge for damage you have a right of appeal through our Complaints Procedure.
Where items have been damaged by residents and have to be repaired or replaced, the University will pass on these costs to the resident(s). These charges may include the cost of disposal, delivery and other associated costs with remedying the damage. Charges made are at a commercial rate.
The tables of charges set out in the tabs below are a general guide and actual charges may be more or less depending on the amount of labour (including administration and management time) and the materials required. The basis of charging is that there should be no adverse financial consequences for the University in putting right damage caused by a student and that the University will not make profit out of repair charges.
Prices detailed in the below tabs are current at the time of compiling this information and are subject to change. You will be advised in writing by the Residence Management team of any charges made to you.
| Keys and Locks | Charge |
|---|---|
| Replace accommodation keys (including ring and disc); card and/or fob | £15.00 - £50.00 per key |
| Replace standard door lock | £65.00 - £155.00 |
The costs shown are indicative. This list is not exhaustive and the University may charge for any damages not considered to be wear and tear. If charges are to be made for items not listed below you will be advised of the cost accordingly.
Measurement expressed in square metre as sq.m.
| Reglazing |
|---|
| Prices for reglazing will vary depending on the design/location of the window and the type of glass required. Prices vary from £90.00 – £390.00 per sq.m. Windows will generally be boarded up prior to being replaced. Charges for this will be made at £63.00 per sq.m. Please note: all reglazing prices exclude the cost of any scaffolding required. This will be charged extra if required for safe access to carry out works. There is a minimum reglazing charge of £70.00. |
| Structural | Charge |
|---|---|
| Redecoration of study bedroom (paintwork, walls) | £480.00 |
| Redecoration or one wall (emulsion only) | £95.00 |
| Replace standard door, inclusive of decoration | £255.00 - £625.00 |
| Replace notice board | £85.00 |
| Replace mirror per sq.m | £61.00 per sq.m |
| Replace wash/hand basin | £195.00 |
| Replace toilet seat | £41.50 |
| Replace toilet | £350.00 |
| Replace spy hole | £30.00 |
| Replace work surfaces (kitchen and bathroom) two metres | £125.00 - £250.00 |
| Locks and Keys | Charge |
|---|---|
| Replace accommodation keys (including ring and disc); card and/or fob | £15.00 - £50.00 per key |
| Replace standard door lock | £65.00 - £155.00 |
The costs shown are indicative. This list is not exhaustive and the University may charge for any damages not considered to be wear and tear. If charges are to be made for items not listed below you will be advised of the cost accordingly.
| Electrical | Charge |
|---|---|
| Replace plug top | £24.50 |
| Replace fluorescent tube | £24.50 |
| Replace diffuser or cover | £42.00 |
| Replace desk lamp (inc. plug top and labelling) | £28.00 |
| Replace centre light (study bedroom) batten holder | £42.00 |
| Replace complete fluorescent fitting (strip light) | £92.00 |
| Replace shaver light | £80.00 |
| Replace light switch | £32.00 |
| Replace socket outlet | £30.00 - £100.00 |
| Street lighting - damage to glassware | £225.00 |
| Centre light (study bedroom) 2D fitting | £86.00 |
| Electrical PAT testing | £17.00 minimum charge |
Fire extinguishers/equipment
- Prices for replacing, refilling or making good damage to any fire extinguisher will vary depending on the type and size of extinguisher. Prices vary between £40.00 – £70.00.
Please note: in some instances it is not possible to refill fire extinguishers, in which case the charge will be for a new extinguisher.
| Fire equipment | Charge |
|---|---|
| Fire blanket | £40.00 |
| 30m hose pipe | £90.00 |
| Check fire/ smoke detector head | £50.00 |
| Check fire/ smoke detector head and replace with new detector head | £55.00 - £200.00 |
Replacement of carpet/ vinyl flooring
Prices for replacing all or part of carpet or vinyl flooring will vary depending on the amount, type and location of the flooring in question.
Prices vary between £30.00 – £95.00 per sq.m.
Please note: a minimum charge of £95.00 will apply to any carpet or vinyl flooring replacement.
The costs shown are indicative. This list is not exhaustive and the University may charge for any damages not considered to be wear and tear. If charges are to be made for items not listed below you will be advised of the cost accordingly.
Bedroom
| Item | Cost |
|---|---|
| Bed frame (3', 3'6", 4' or 4,6") | £95.00 - £300.00 |
| Mattress single (3', 3'6") | £130.00 |
| Mattress double (4', 4'6") | £250.00 |
| Mattress protector single | £20.00 |
| Mattress protector double | £25.00 |
| Coffee table | £200.00 - £250.00 |
| Wardrobe | £180.00 - £450.00 |
| Curtains/Blinds | £100.00 - £350.00 |
| Bedside cabinet | £100.00 |
| Ironing board | £45.00 |
| Iron | £25.00 |
| Vacuum cleaner | £155.00 |
| Waste paper bin | £15.00 |
| Desk | £150.00 - £400.00 |
| Desk chair | £95.00 |
Communal areas
| Item | Cost |
|---|---|
| Wall mounted sanitary station | £90.00 +£25 labour |
| Kitchen bin | £25.00 - £150.00 |
| Dustpan and brush | £12.00 |
| Mop and bucket | £15.00 |
| Replacement sofa | £400.00 - £800.00 |
| Kitchen roller blind (approx. price will vary depending on type/size of blind) | £100.00 - £150.00 |
| Lounge chair | £170.00 - £350.00 |
| Dining room chair | £45.00 - £65.00 |
| Kitchen chair | £50.00 - £90.00 |
| Kitchen table | £150.00 - £225.00 |
| Mini fridge | £165.00 |
| Under counter fridge | £200.00 |
| Under counter freezer | £210.00 |
| Tall fridge/ freezer | £375.00 |
| Hob | £200.00 |
| Combination microwave | £234.00 |
| Microwave | £80.00 |
| Kettle | £25.00 |
