It is quite normal to feel unsettled when you first move into your accommodation however, our experience is that students soon adjust to their new surroundings.
We have a number of support teams who can help you to adjust to your new living environment and throughout your time in our accommodation. Please see some useful information below.
Residence Life Team
The Residence Life Team support our students who are living within university accommodation and are there for students to speak with them confidentially about whatever is on their mind.
From fallouts with flatmates to homesickness, and everything in between, they are there to offer advice and support. A Residence Life Team Mentor is assigned to each residence and is available to answer questions, help with any problems, and keep students up-to-date with what’s going on in the University and city.
Overnight, members of the Residence Life Night Patrol support the Estate Patrol team by visiting residences. If students have a problem late at night within their residence then they can contact Estate Patrol who will arrange for a member of the team to help.
Please visit the Residence Life Team website for further information and contact details.
Our Mental Health and Psychological Therapies teams, made up of counsellors and practitioners, are all highly skilled and experienced. They are available to offer advice, therapeutic and practical support to help students cope personally and to manage their studies.
- Telephone: 01392 724381
- Email: firstname.lastname@example.org
Our AccessAbility team are disability specialists dedicated to supporting students with a disability or long-term health condition including Specific Learning Difficulties and Autism Spectrum Conditions.
- Telephone: 01392 723880
- Email: AccessAbility@exeter.ac.uk
As there are a number of teams within Wellbeing Services, if you are unsure which team to speak to please call 01392 724381, email email@example.com or speak to them on instant chat and the team will be happy to guide you.
Find out more information about how Wellbeing Services can help you manage your health and wellbeing on their dedicated webpage.
Student Information Desk (SID)
SID is the first port of call for all student related enquiries. It is available online, via the telephone and in person (at both the Streatham and St Lukes Campus). Please see their website for further information on opening times and availability.
- Telephone: 0300 555 0444
- Registered students should log an enquiry via SID Online or via the web or app version of iExeter.
The Accommodation Office operate drop-in sessions and virtual appointments via phone or Zoom during term time. This provides you with the opportunity to seek advice and support from a member of the Accommodation Team about your housing situation. Please see our Contact pages for information on how you can meet with us.
Students' Guild Advice provides free, independent and confidential advice and information on a range of issues affecting students, including: housing, money and academic related matters.
The Advice Unit is based on Level +1 of the Forum adjacent to Devonshire House on the Streatham Campus and on Friday's during term time the 'St Luke's Advice Surgery' is available within College House on the St Lukes Campus. Please visit Students' Guild Advice for information on times and availability.
- Telephone: 01392 723520
- Email: firstname.lastname@example.org
Estate Patrol are the uniformed staff which students will see around campus and driving our security vehicles. They are available to provide advice and assistance, 24 hours a day 365 days a year and are based in Northcote House on the Streatham Campus. Estate Patrol monitor fire and intruder alarms, the University’s extensive CCTV system and provide a rapid response when required. If students experience any disruptive or threatening behaviour at their residence or out of hours noise (both internal and external) then Estate Patrol are able to help.
- Telephone: 01392 723999
- Email: E.Patrol@exeter.ac.uk
- Twitter: @UoE_Security
We understand that starting university and moving away from home can be an unsettling period, but our experience shows that the vast majority of our students are very happy with their room once they have moved in and met their flatmates. For this reason we do not process requests to move prior to the start of term and our advice would be that you accept your offer of accommodation in order to secure your bedspace and move in as planned.
If you do wish to submit a request to move, we require students to log an enquiry via SID Online - please see full instructions in the section below. This can be done from the beginning of September, once the student has completed the University's enrolment process.
Once a request to move has been submitted, students will be sent an acknowledgement email from a member of the Accommodation Office within 5 working days, confirming their request has been received.
After the start of October, we will contact all students on the waiting list via their SID enquiry, to see if they still wish to move rooms. Depending on availability within our accommodation, we will then endeavour to begin processing these requests.
In the first instance we will look to prioritise requests from students with a supported medical requirement. After this, we will randomly select students from the waiting list whose preference matches the room which is available. Requests are not dealt with on a first come, first served basis.
We will regularly assess whether we have any availability within our residences, but we will only contact you if a room matching your preferences becomes available and you are randomly selected from the waiting list.
In the meantime, if you need to update us about your request or have particular concerns about your situation then you can arrange to speak with an Accommodation Coordinator. Please see the information on our contact page for how to book an appointment.
While we will endeavour to meet additional preferences at the time of initial allocation, due to students moving rooms throughout the year it may not be possible for the initial dominant additional preference of a flat to be maintained. We will, however, ensure that a flat remains single gender if we have allocated two or more students to it who have expressed that preference.
This can be done at any time, once you have completed your enrolment as a University of Exeter student, by following these steps:
- You will need to log in to SID Online with your IT username and password. You can also do this via the web or app version of iExeter.
- Look within the FAQ section for "Accommodation: Changing room or residence".
- After clicking "Log an enquiry" from these pages you should see a form to complete with a series of drop-down menus.
- Please complete and submit the enquiry.
- You will be sent an acknowledgement email from the Accommodation Office within 5 working days. This will confirm that your request has been received, what the next steps in the process are, and where you can get help in the meantime.
As per section 2.6.1 of the Terms and Conditions of Residence, there is a £50.00 variation fee each time a student moves rooms. Please note: fees may differ if you are moving from one of our nominated providers.