It is quite normal to feel unsettled when you first move into your accommodation however, our experience is that students soon adjust to their new surroundings.
If you do wish to move to another room or a different residence then it may be possible. Please see some useful information below:
Residence Life Team
The Residence Life Team are available for students living within university accommodation and are there for students to speak with them confidentially about whatever is on their mind. If students are experiencing noise issues at their residence or maybe they are not getting along with their flatmates then they are there to offer advice and support. A Residence Life Team Mentor will visit one evening a week to answer questions, help with any problems, and keep students up-to-date with what’s going on in the University and city.
Overnight, members of the Residence Life Night Patrol support the Estate Patrol team by visiting residences. If students have a problem late at night within their residence then they can contact Estate Patrol who will arrange for a member of the team to help.
Please visit the Residence Life Team website for further information and to see which team are available within each residence.
Student Information Desk (SID)
SID is the first port of call for all student related enquiries. It is available online, via the telephone and in person (at both the Streatham and St Lukes Campus). Please see their website for further information on opening times and availability.
The Accommodation Office hold drop-in sessions within The Forum at the Streatham Campus during term time. This provides you with the opportunity to seek advice and support from a member of the Accommodation Team about your housing situation. Drop-in times do vary so please visit the Accommodation Blog for an update on their availability.
- Telephone: 0300 555 0444
- Email: firstname.lastname@example.org
If students have a medical condition or a learning difficulty which requires extra support within their accommodation then they can contact AccessAbility to discuss their requirements.
- Telephone: 01392 723880
- Email: AccessAbility@exeter.ac.uk
Opening times: 9.00am - 4.30pm Monday - Friday (Closed on Bank Holidays and University closure days)
The University of Exeter Wellbeing Services team, made up of counsellors and mental health practitioners, are all highly skilled and experienced. They are able to offer advice, therapeutic and practical support to help students cope personally and to manage their studies.
- Telephone: 01392 724381
- Email: email@example.com
Students' Guild Advice provides free, independent and confidential advice and information on a range of issues affecting students, including: housing, money and academic related matters.
The Advice Unit is based on Level +1 of the Forum adjacent to Devonshire House on the Streatham Campus and on Friday's during term time the 'St Luke's Advice Surgery' is available within College House on the St Lukes Campus. Please visit Students' Guild Advice for information on times and availability.
- Telephone: 01392 723520
- Email: firstname.lastname@example.org
Estate Patrol are the uniformed staff which students will see around campus and driving our security vehicles. They are available to provide advice and assistance, 24 hours a day 365 days a year and are based in Northcote House on the Streatham Campus. Estate Patrol monitor fire and intruder alarms, the University’s extensive CCTV system and provide a rapid response when required. If students experience any disruptive or threatening behaviour at their residence or out of hours noise (both internal and external) then Estate Patrol are able to help.
- Telephone: 01392 723999
- Email: E.Patrol@exeter.ac.uk
- Twitter: @UoE_Security
We understand that starting university and moving away from home can be an unsettling period, but our experience shows that the vast majority of our students are very happy with their room once they have moved in and met their flatmates. For this reason we do not process requests to move prior to the start of term and our advice would be that you accept your offer of accommodation in order to secure your bedspace and move in as planned.
If you do wish to submit a request to move, we require students to log an enquiry via SID Online - please see full instructions in the section below. This can be done from the beginning of September, once the student has completed the University's enrolment process.
Once a request to move has been submitted, students will be sent an acknowledgement email from a member of the Accommodation Office within 5 working days, confirming their request has been received.
After the start of October, we will contact all students on the waiting list via their SID enquiry, to see if they still wish to move rooms. Depending on availability within our accommodation, we will then endeavour to begin processing these requests.
In the first instance we will look to prioritise requests from students with a medical requirement and those who have been allocated to a twin shared room. After this, we will randomly select students from the waiting list whose preference matches the room which is available. Requests are not dealt with on a first come, first served basis.
We will regularly assess whether we have any availability within our residences, but we will only contact you if a room matching your preferences becomes available and you are randomly selected from the waiting list.
In the meantime, if you wish to know more about our current availability then you can visit us during term time at our Drop In sessions within the Forum on Streatham Campus. You can find details of the timings of our Drop In sessions on our contact page. Please go to the SID desk within the Forum and ask to be added to the Accommodation queue; you will be seen by the next available advisor. You should also visit us if you need to update us about your request or have particular concerns about your situation.
This can be done at any time, once you have completed your enrolment as a University of Exeter student, by following these steps:
- You will need to log in to SID Online with your IT username and password. You can also do this via the web or app version of iExeter.
- Look within the FAQ section for "Accommodation: Changing room or residence".
- After clicking "Log an enquiry" from these pages you should see a form to complete with a series of drop-down menus.
- Please complete and submit the enquiry.
- You will be sent an acknowledgement email from the Accommodation Office within 5 working days. This will confirm that your request has been received, what the next steps in the process are, and where you can get help in the meantime.
For the 2019/20 academic year there is a £50.00 variation fee each time a student moves rooms. Please note: fees may differ if you are moving from one of our nominated providers.