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Reed Hall

Reed Hall

CIOSS continue to provide support

The Commercial Operations team are continuing to monitor all of our operating outlets scheduling and completing legislative due-diligence tasks whilst campus is closed.

To support vulnerable and isolated students remaining on campus the team have been delivering essential food care packages through an online service allowing for swift picking to delivery. They are also focussed on minimising waste as a result of COVID-19 through our closed outlets and have successfully donated and delivered food and pick-me-up packages to keyworkers and pupils at local schools. The team are also preparing to deliver support services to local authorities and government agencies, if required.

Well-practised in handling last minute changes and flexibility, members of the adaptable Event Exeter team have risen well to the challenge of home working and are busy working with clients to rearrange bookings and securing business for 2021 and beyond.

With a real mixture of Insights Discovery profiles across the team, a variety of wellbeing activities have taken place including quizzes, fancy dress and a scavenger hunt, maintaining a positive working environment for all. Colleagues have been encouraged to make the most of their daily exercise and take photos whilst out and about with photos being used to form the latest social campaign for Event Exeter – #reasonstolovedevon – a real team effort.

During this lockdown period, predominately our campus mini bus drivers, with support and co-ordination from the Transport Office have become a pivotal link in supporting colleagues who are now working from home. They have been re-purposed from their original role into finding, dismantling, collecting and then distributing across a wide area of Devon items to support colleagues working from home. This service has been very well received and stopped the need for colleagues to travel to campus (which goes against Government guidance) whilst still ensuring colleagues can maintain business as usual from their homes. Drivers have also worked alongside Exeter IT in delivering laptops and other computer items all over the county and beyond to ensure colleagues can work effectively from home.

The Mail Room staff have been incredibly busy during this lockdown period providing an essential service to support colleagues working from home in terms of mail forwarding, collecting and storing parcels. Some additional great examples have been, supporting the retrieval from offices of coursework scripts and scanning to the tutors, retrieving from offices and mailing out Dictaphones to support students embarking on a work placement and supporting academic conferences by posting out items to delegates.

The Facilities Assistants are a constant presence on both Exeter campuses with the day and night teams accepting deliveries, conducting general building checks in terms of building security and also assisting Technical Services in more advanced building checks around labs and sensitive equipment that needs to be constantly monitored. The teams across both sites have also assisted in retrieving items in offices etc., to support colleagues working from home

The One Cleaning team made a very large concerted effort to clean 300 plus bedrooms in Holland Hall and 150 plus bedrooms in Birks Grange in readiness of any civil contingency use of these areas should the need arise. This was a large scale effort conducted at speed and with social distancing in mind to ensure a rapid turnaround once the students had vacated their rooms. The cleaning team are also supporting colleagues still working on site and students who are living in areas with communal facilities within our self-catered accommodation.

The Estate Services team are largely now based off campus and have adapted extremely well to remote working and the various digital technology platforms. The team are continuing to oversee all our operations ranging from the important task of ensuring we continue to pay our suppliers, raising purchase orders, keeping live constructions sites going and developing those projects that are progressing through to agreed design stages. The Environment and Climate team have continued with their projects including implementing new software systems which will be vital for future projects. The Strategic Space team have been providing information to support critical activities to maintain the campus, and have also taken on redeployment roles helping to support students across the city, student enquiries, exams and restart planning.

With a campus the size of a large town, the Engineering and Direct Works team are retaining a working and reduced presence on campus.  The team are providing essential maintenance and compliance cover for many of our buildings including student residences, critical research laboratories, IT facilities and utilities infrastructure. In addition, the team have been preparing buildings for potential use by Health Care Workers. The helpdesk is maintaining operations utilising Planon cloud based software in order to continue to support the team and the wider university. A tremendous team effort and demonstration of flexibility, skill and commitment in difficult circumstances.

Date: 4 May 2020

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