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Staff - What you need to know and do before you come to campus








Please do not return to campus unless authorised to do so by your line manager or supervisor

We want to reassure you that we’ve put robust measures in place across all our campuses to ensure our teaching, study and social spaces are COVID-19 secure for colleagues and students.

We have advised students not to come back to campus until their in-person teaching commences, which is being phased in, in line with Government guidance. We have also advised all students to book ongoing COVID-19 tests for as soon as possible after returning to their term-time accommodation, and before starting any in-person teaching, or using study or social spaces on our campuses, and try to keep away from other people until they have taken their tests.

If you are returning to work on our campuses, we want to ensure we can support you to feel safe, that you are aware of the support that is available, and that you are aware of what you need to do before you return.

To do this, we’re asking all colleagues to complete the information shown in the 'What you must do before coming to campus’ section below. Please also ensure you have read all the information on this webpage.

All colleagues required to work on campus during the spring term can get tested twice a week, every week, for COVID-19. For information on staff testing during the spring term, please see our dedicated webpage.

Section 1 - What you must do before you come to campus | What managers must do | What senior managers must do | 

Section 2 - The safety measures in place | Section 3 - Teaching safely on campus | Section 4 - Our campus facilities and support | Section 5 - Further information |

Section 1 - What you MUST do before / when you come to campus for the first time

Please ensure you have completed all of the relevant tasks below before you come to campus.

Before you come to campus everyone must:

We understand individuals may be affected by COVID-19 in different ways and there may be some people who are more vulnerable than others to this infection. Before coming to campus you must complete the COVID-19 Age Individual Vulnerability Risk Assessment and share your ‘COVID-19 age’ with your line manager.

If you have a High or Very High COVID-19 age or have answered 'yes' to any of the health questions please also complete the COVID-19 Personal Risk Assessment.

Please ensure you read the 'My safe return to Campus' working guidance before you complete the COVID-19 age Individual Vulnerability Assessment tool.

» COVID-19 age and Personal Risk Assessment information

Before coming to campus you must take half an hour to complete our mandatory online training course – 'Introduction to your Covid-19 Secure Workplace mandatory training'. Information on how to access this course can be found in our useful 'how to' document.

Stay at home, self-isolate and request a test

You can request a COVID-19 test via our Rapid Response Hub, find out more on our dedicated Rapid Response Hub webpages.

The Rapid Response Hub can provide a COVID-19 test for you, using the University's own HALO testing facility.  We will only provide a HALO test if you have COVID-19 symptoms (i.e. a new persistent cough, a high temperature, loss of taste and smell). 

Anyone with symptoms must self-isolate immediately by law. If there is high demand at the Hub you can also request a test via the NHS national test scheme. If you request an NHS test, please ensure you let the University know by contacting the Rapid Response Hub. This will ensure we can provide any support you might need if you receive a positive result. 

If you are contacted by NHS Test and Trace as a close contact of someone with a positive COVID-19 test result, please contact the Rapid Response Hub.



Whether you are coming to campus for a day, or regularly work on campus, please book to complete a rapid COVID-19 test. If you regularly work on campus please book two tests each week, to enable us to keep everyone safe. Find out more and book in advance on our dedicated testing webpages.

It is important that colleagues refer to the Government's latest guidance on Entering the UK for full details on what is required, before leaving for the UK and what is required on arrival.

Colleagues that have been in or thorugh a country on the travel ban red list in the previous ten days will be required to book a place in a Government approved quarantine hotel.


Colleagues who have not been in or through any country that is on the travel ban red list in the 10 days before arrival in England are legally required to self-isolate for a period of up to ten days and must book a travel testing package. Colleagues in this scenario are also able to engage with the Halo Test and Release scheme, whereby you can take an additional test and should your result be negative, your period of self-isolation can be reduced.

Test and Release – how to book

The University is offering a HALO test under the Government’s ‘Test and Release’ scheme at our campus test centres in Exeter and Penryn.  This is not available to travellers from the red list of travel ban countries.  For further information and details of how to book, see the section headed "Arriving from overseas? The terst you need is different" on our Staff Testing page

Book a test online using the links below. Your test will need to be booked prior to travelling and you will be required to record this test booking on your passenger locator form.  You will still need to take a test on or after Day 8, as booked through your travel testing package.

For Exeter - book your HALO test using our online form
For Cornwall – book your test using our online form.

Managers must also:

Managers should ask everyone in their teams to complete the COVID-19 age individual vulnerability risk assessment as soon as possible in preparation for on campus working. Team members should inform managers of their COVID-19 age but they do not need to explain how this has been calculated. Some colleagues are at a higher risk from COVID-19 infection. This may be because of medical conditions or vulnerability because of ethnicity, age, or pregnancy or other personal circumstances.

Colleagues may also have a number of different challenges such as new or changed childcare arrangements, caring requirements, new or existing mental ill-health or a personal medical condition. It is important not to make assumptions about any members of your team or their circumstances. If concerns are raised with you by a team member, then you should, in line with the University's dignity and respect policy, have a discussion with them about their concerns, understand their situation and discuss with them any additional support that may be available.
This may include: –

If you are a manager you can also complete the 45 minute online course entitled: Supportive Conversations for Managers.

In addition to this, managers will need to take 20 minutes to read our 'Managers guide to COVID 19 workplace risk assessment' information which outlines what they need to know about bringing their teams back on to campus.

Please also ensure your team members are aware of the support that’s available to them if they’re feeling worried. Our Staff Wellbeing Services have a number of tools that can help, and every colleague has access to Spectrum Life - a confidential counselling and support service, which we would encourage them to use if they need to.

Please ensure you carry out local inductions giving specific information on the workplaces your team members will be working in. Your local induction can be delivered via Teams, or you can provide written or Powerpoint information for everyone to read, or you can talk colleagues through the details individually during one to one meetings.

Further information and a local induction guide are available on our webpages.

The Government has published the 'Covid-19 Response - Spring 2021', setting out the roadmap out of the current lockdown for England.  This means we will be operating a staggered start for in-person teaching in the spring term. Please note, students and colleagues will need to check MyTimetable for the exact timings of in-person teaching for your course.

The guidance requires everyone in England to stay at home as much as possible.

Those students who have been notified that they should return to face-to-face learning are expected to obtain a test as soon as possible after arriva, and twice a week thereafter.  

Students who have not been notified that they should return to face-to-face learning should remain where they are wherever possible, and continue their studies online.

All colleagues should now work from home, with the exception of those who are required to work on campus, or who cannot work from home for any reason.

Those academics who are required to work on campus or cannot work from home for any reason are able to use their office spaces should they wish to do so and further details of the steps individuals and departments need to take can be found in section 3.5 – this includes information on how to set up a rota for shared office spaces. 

The same steps needs to be taken by individuals and departments working in professional services – and these are outlined in 'Section 1 - what you must do before you come to campus'.  Please go through these steps with your teams.  

Please note that at this stage, COVID-19 secure buildings will only be open 8am to 8pm Monday to Friday and will be closed outside of these hours.

Individual Office Space

If team members have their own office, please make sure they work in the office with their door closed and encourage fresh air by opening a window.

Shared Space

If they work in a shared space please work with them to create a rota system with their colleagues to ensure that only the maximum number of people allowed are in that space at any one time, that use of desks is managed in a socially distanced way and that desks are regularly cleaned. Building Restart Co-ordinators can advise on maximum occupancy, optimal ventilation and use of shared facilities such as kitchens. We recommend that Departments or areas create a simple spreadsheet on SharePoint or in a similar booking system such as ClusterMarket in order to facilitate bookings but also to locate and alert individuals under Track and Trace should it be needed. 

It’s also important that colleagues stay in their work space whilst at work.

Shared Desks

If team members share a desk with another person, they must clean the desk and any other touch points (phones / screens etc) before and after use and keep a record via the booking system of who has used the space and on what day.

For help with setting up a rota and obtaining cleaning supplies please contact Building Restart Co-ordinators.

Face to Face meetings

This return to offices and work areas, is for desk work only. Please ask your teams not to hold any face to face meetings, and continue to hold these online.


You can also use SafeZone to confirm to use when you are working on campus.

Senior managers must also:

This training provides a general overview of the relevant points for Senior Managers across the University, to develop an understanding of their role and responsibilities in relation to: Prevention (mitigation measures in place and training requirements prior to arriving on campus); Test and Trace (if a member of the team develops symptoms); and Containment (if we have another lockdown). The training provides Senior Managers with the tools they need to bring colleagues safely back to our campuses.

Managers should read these slides: Covid 19 Action Cards training slides

They refer to these helpful documents: 

This final action card is for colleagues who work out of hours and show what to do if a student has symptoms: Action Card Out of Hours student symptoms

Section 2 - The safety measures we have in place

When on campus you need to follow:

There are a number of measures in place to ensure the safety of our colleagues and students. These include:

  • COVID-secure buildings
  • Enhanced cleaning
  • One-way systems and displayed guidance on social distancing
  • Reduced occupancy in rooms, including teaching rooms and study spaces
  • Supporting robust hand hygiene with plenty of hand sanitiser points
  • Implementing booking systems for resources to optimise safe access and availability
  • Provision of three re-useable face coverings and a digital thermometer to each member of staff and every student
  • A Rapid Response Hub set up for all staff and students to contact if they have any symptoms, however mild.
  • Support for students who are ill to self-isolate in their own accommodation – whether that be University or private accommodation

In addition to this, we will have a friendly team called ‘Here to Help’ who will be available to help guide you around campus and answer any queries you might have. Please treat them respectfully and follow any instructions they might have on the safe use of the spaces.

Our cleaning strategy matrix provides additional details of the cleaning support being delivered in Exeter. Penryn colleagues can also view our Cleaning service frequently asked questions - Penryn.

You must wear a face covering when inside University buildings* – this includes wearing a face covering when in one of our marquees during the day (unless you are eating at the time) and when queuing at a catering outlet.

Please note that for the duration of the current lockdown, we are providing three-layer face coverings to everyone who is using our campuses during lockdown. These face coverings are available to people who choose to upgrade their single layer / loose fitting face covering – the disposable face coverings have three layers and have a snug fit on the face which when worn correctly with both the nose and mouth covered, will perform effectively to provide a good barrier to respiratory aerosols and small droplets. The face coverings will be available at stations in following locations:

Streatham Campus: Forum Forum Street (entrance to Devonshire House, and Sanctuary / Blackwell’s foyer); Building:One; Peter Chalk Centre; Old Library

St Luke’s Campus: X-Keys café; InfoPoint

Penryn Campus: Glasney Porter’s Lodge; Masters suite (for Masters students only); ESI reception (for staff only)

Disposable face coverings will be available on campus until the end of lockdown 3.0, when we will review the level of COVID-19 infection in the region and on campus.

You do not have to wear a face covering when eating/drinking in a catering outlet and you do not have to wear a face covering outside unless you are unable to socially distance or you wish to do so.

A face visor or shield may be worn in addition to a face covering, but not instead of one. This is because face visors or shields do not adequately cover the nose and mouth. Those who can wear a face covering, who do not have an exemption, should wear a face covering rather than a visor. Visors can be worn in addition to a face covering, but not as a replacement.

*exceptions apply for colleagues in individual and shared office spaces and for those delivering teaching

Consideration should be made to wearing face coverings regarding:

Staff in Individual offices

You don’t need to wear a face covering if you’re in an individual office but you are expected to do so if you’re moving around your building or wider campus.

Staff in shared offices

Occupants of shared office spaces are expected to wear face coverings, unless spaced 2m apart with this distance capable of being maintained at all times. Ventilation and cleaning practices must be maintained at all times and a face covering should be worn if moving around the office where 2m cannot be maintained. Staff can choose to wear a face covering in a shared office.

Frontline student service staff

Those working in areas such as hubs and information points, do not need to wear face coverings if their service desk is fitted with a transparent screen. However they should wear a face covering if working behind the screen with others an unable to maintain a 2m distance. They can choose to wear a face covering in addition to using the screen. Where a screen is not in place, colleagues are expected to wear a face covering

Teaching academics

Teaching colleagues have access to face coverings. These must be worn if moving outside of the marked 2m safe teaching zone or if it’s likely that students may come within 2m. Teaching colleagues can ask students to wear a face covering. . Academic colleagues can choose to wear a Face coverings inside the 2m teaching zone.

Colleagues in third party / host employer premises such as the NHS, should follow local policy.

Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy. Those with an exemption who can tolerate a visor, can continue to wear a visor rather than no covering at all if that works for them.

It’s also important for us all to ensure members of our community that should be wearing face coverings are doing so. On occasions where someone is not wearing a face covering and there is no indication they have an exemption, we are therefore asking colleagues and students alike to appropriately and with empathy, point out the need to be wearing a face covering where they are. Taking collective responsibility, will help play a role in quickly establishing the correct use of face coverings, establish this as a social norm and keep the University and wider community safe.

Exemption cards, lanyards and badges available for colleagues and students who choose to use one and these are available from:

· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)

“Please give me space” cards and badges are also available at the above locations.

To keep all of us safe we will continue to monitor the national picture and review face covering policy each week and will communicate any changes.

SafeZone is an online app that helps us to help you whilst on campus, if you request it. The app is available for all colleagues and students to download and sign into if they wish.

In the event of an emergency, we’ll be able to keep you updated, via text messages, should you need to be aware of any vital location-based information. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To download the app please go to: and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert.

Colleagues can now also download SafeZone to their University laptop or PC desktop.  To do this, please search 'Software Centre' in the start bar; then search 'SafeZone' on the applications page; then click on the install button.  If you are logging in using the desktop application, please note "(DESKTOP)" before your room number when checking in.

You can read more information about the SafeZone app online.

In addition to the existing University-wide COVID-19 secure measures we have in place, we’re asking all colleagues, students and visitors coming to campus to support any Public Health England tracing requirements through the use of a simple logging in/out system.

To do this we will be asking everyone attending our Exeter campuses for the activities below to complete a short online form. A QR code, and an alternative web address, will be on display in locations across campuses, which you will need to scan or input on arrival. You will then be given the link to complete the short form, when you are:

  • Attending a lecture/seminar
  • Using a catering outlet
  • Participating in/spectating a sporting event
  • Attending a Guild/Union society event
  • Attending a faith event
  • Visiting a museum / collection
  • Using University transport

We also have similar systems set up on our Cornwall campus and will be asking colleagues, students and visitors to follow local procedures and use the QR code/website to log in/out, where necessary.

The details collected will be used to support tracing if required in the event of a case/outbreak of COVID-19.

The information we collect will be stored securely for 21 days, in line with data protection laws, and will not be shared with anyone else other than NHS Test and Trace. We will also not use your data for anything else.

We are asking all colleagues to download the NHS COVID-19 app, to help protect yourself and everybody in our community. The app works by actively scanning your location, and alerting you if you have been near other app users who have tested positive for COVID-19. In order for this to work, you will need to keep your smartphone’s Bluetooth connection turned on. The app also tells you the level of coronavirus risk in your postcode; contains a symptom checker; and provides you with a self-isolation countdown, in case you need to self-isolate. Please note, you should not use the NHS app to check-in to venues on campus.

You can find the NHS COVID-19 app in the Apple AppStore (for Apple iphones) or Google Play store (for phones using the Android operating system.) You can also find links to these on the NHS website.

More information is available on the NHS website.

You should not be scanning your location if you work in a shared office, and QR codes should not be available in these spaces. Staff and Managers should have their own rotas in place to ensure that the number of colleagues working in such spaces is at a safe ad COVID-19 secure level.

If you work in a medical environment, or work with additional protective measures such as a Perspex screen, it may be appropriate for you to temporarily pause the contact tracing function of the NHS app.  You should remember to turn contact tracing back on once you leave the medical environment.  The app gives you the option to set a reminder to turn contact tracing back on after a certain amount of time.

Section 3 - Teaching safely on campus

If you need to teach on campus you must:

Providing a safe working environment for colleagues and students is our highest priority, and we’ve been working closely with teaching staff to develop our framework for COVID-19 secure teaching.

In addition to the wider safety measures put in place to support a safe return to campus working, we’ve now finalised our On-Campus Education Principles [pdf] to govern all on-campus teaching, along with our Safe Teaching Guidance (old) [pdf]. There is also a Safe Teaching Guidance Summary [pdf].

The Safe Teaching Guidance (old) contains detailed safety guidance for how to teach in each of our seven main teaching spaces: from small teaching spaces to large lectures and from science and technology labs to drama studios.

The aim is to ensure you feel fully equipped and confident to teach safely, and know how to deal with any potential issues.

We’ve broken the guidance down into step-by-step checklists for each of the seven teaching spaces. These outline the actions to take before your session starts, during your session, and at the end of your session – as well as what to do if anything goes wrong. You can download these checklists by clicking on the links below:

We’ve also created a short slide deck on COVID Behaviours for you to go through with your students at the start of each teaching session.

The Location Logging Guidance outlines how students should use QR code scanning in classrooms on Exeter campuses to allow the University to collect contact details to support NHS Test and Trace. A similar QR code scanning process is in place at Penryn.

The University will use the details supplied to get in touch with campus users if an outbreak is identified, to help us to break the chain in transmission and keep infection rates at bay. The information we collect will be used solely for the purpose of contact tracing and be stored securely for 21 days, in line with data protection laws. It will not be shared with anyone else other than NHS Test and Trace.

Seminar Room A in the LSI Building (Streatham Campus) and LT5 in the Peter Lanyon Building (Penryn Campus) are now available for academic colleagues who need to make essential recordings of teaching material for this academic year.

Timeslots are available to book using the online form. An overview of the COVID-19 secure measures in place within these buildings is included within the booking form. Contact details for any on-site queries will also be provided.

All colleagues should now work from home, with the exception of those who are required to work on campus, or who cannot work from home for any reason.

If colleagues need to come to campus, they can utilise their normal office and work space should they wish, providing the building is COVID-19 secure.

Please note that at this stage, COVID-19 secure buildings will only be open 8am to 8pm Monday to Friday and will be closed outside of these hours.

Individual Office Space

If you have your own office, please work in the office with your door closed and encourage fresh air by opening a window.

Shared Space

If you work in a shared space, discuss with your line managers how you will create a rota system with your colleagues to ensure that only the maximum number of people allowed are in that space at any one time, that use of desks is managed in a socially distanced way and that desks are regularly cleaned. Building Restart Co-ordinators can advise on maximum occupancy, optimal ventilation and use of shared facilities such as kitchens. We recommend that Departments or areas create a simple spreadsheet on SharePoint or in a similar booking system such as ClusterMarket in order to facilitate bookings but also to locate and alert individuals under Track and Trace should it be needed. Please stay in your work space whilst at work.

Please do take the needs of returning PGR students into consideration when creating rotas.

Shared Desks

If you are sharing a desk with another person, you must clean the desk and any other touch points (phones / screens etc) before and after use and keep a record via the booking system of who has used the space and on what day.

For help with setting up a rota and obtaining cleaning supplies please contact Building Restart Co-ordinators.


You can also use SafeZone to confirm to use when you are working on campus.

Although not mandatory, we are also strongly recommending all students book COVID-19 tests for as soon as possible after returning to their term-time accommodation, and before starting any in-person teaching, or using study or social spaces on our campuses.

Details of when in-person teaching starts will be released to students via MyTimetable. Further information on how students can book their tests can be found on our dedicated COVID-19 student testing webpages

We expect students to abide by our ‘Safe Community Charter’ which sets out the personal commitments we must all make, alongside the University’s commitment to managing the risk presented to us all by COVID-19.

Please read our Safe Community Charter for our campuses in Exeter and Cornwall:

The University has prepared its teaching areas in liaison with Public Health officials and with careful consideration of UK Government Guidance. Further mitigations have also been put in place such as comprehensive building and task based risk assessments, staff training and local inductions covering all safety mitigations. We are taking a number of measures to keep everybody safe during face-to-face teaching:

  • Wipes and cleaning material will be available for students to wipe down their space before sitting down (in addition to hand sanitiser available in all buildings).
  • Rooms will be well-ventilated – academic colleagues should open windows prior to the arrival of students, unless the room is mechanically ventilated. Posters will be clearly visible on all openable windows to let you know.
  • Face coverings must be worn in all University buildings, unless you are exempt. This includes in all teaching sessions.
  • Teaching staff will typically teach from within a two-metre zone. Because of this, face coverings aren’t compulsory, but they will put on a face covering if they leave this two-metre zone briefly at any point.
  • Location logging means that you will be asked to scan a University of Exeter QR code using the camera on your at the start of every teaching session – this means the University can get in touch with you if a COVID-19 outbreak is identified, which will help us to break the chain of transmissions and keep infection rates low. If you don’t have a phone with a camera, you can directly log your location by visiting the website
  • We are also asking all students to download the NHS COVID-19 app, so that you can be alerted if you come into contact with someone who has tested positive for COVID-19.

For more information, please see our “safe teaching” animation.

We are asking all students to scan our University location logging QR codes, which are present in every teaching space.  Please note, they should not do this using the NHS app – instead, they simply scan the code with their phone’s camera when they arrive – this will take them to an online form.  In Exeter, if they are unable to scan the code, they can complete the location logging process via the website:  In Cornwall, if students are unable to scan the code, a web address for the individual teaching space will be printed next to the QR code.  We are asking all students to get into the habit of doing this at the start of every class – if you are a teaching colleague, please take a moment to remind your students to do this at the start of every session.

We are using the location logging to support with the identification of close contacts. Because teaching will predominately take place from within a designated two-metre zone under our safe teaching guidance, using this space would not fall into the definition of close contact. If a member of teaching staff is situated in a part of the room other than the safe teaching zone, they should wear a face covering and ensure 2m distancing (other than for very brief periods). In addition, the NHS COVID-19 App can be operated as a method of notification if they have been near other app users who have tested positive for COVID-19.

Section 4 - Our campus facilities and how to access support

When on campus you need to know:

Exeter parking

Parking charges through salary deduction and payment at parking meters were suspended in March and, because many colleagues are still working from home, this suspension continues to be in place. We will let colleagues know as soon as we reintroduce parking charges on our Exeter campuses.

To support colleagues who do not meet the eligibility criteria for a parking permit, and where access onto either Exeter campus is challenging via public transport, a Temporary Authority to Park permit can be requested. It will only be valid for one car and can be requested on a first come, first served basis - dependent on available parking spaces. To request a Temporary Authority to Park permit please email:

To gauge future demand on parking, each member of staff who has a parking permit will be written to ascertain their future expectations on what their working pattern will be i.e. potentially moving away from an annual permit to an Authority to Park permit.

All permits will need to be displayed within the vehicle and all colleagues must park within a designated parking bay. Parking Attendants will be on both Exeter campuses enforcing correct parking behaviours.

We expect fewer colleagues will be driving to campus at the same time and therefore do not anticipate demand for parking spaces to exceed supply. We’re also looking at options for increased showers and storage for those who would like to walk or cycle.

Penryn parking

At Penryn Campus parking charges through salary deduction and payment on exit were suspended in March. The 2020/21 car parking policy came into operation on 1 September and parking charges have been reinstated. The Car Park Permit Portal is now open for applications for the new Academic Year. Please refer to the policy to check eligibility criteria, permit pricing, daily parking charges and other parking-related information.

Car Park A and Glasney permits are no longer available; all staff will be required to park in the main car parks beyond the barriers. All permits will be processed electronically and no physical permits will be provided. For any questions or concerns, please contact:

Public transport - Devon and Cornwall

Face coverings must be worn on public transport. In Cornwall, First Bus will be increasing the frequency of its service at peak times. Please check the timetable for details. In Exeter, the Stagecoach D bus has been re-branded as the Uni bus with a significantly enhanced frequency – the new timetable can be viewed on the Stagecoach website. The St David’s train station shuttle service is in operation; please visit the Transport website for more information on buses and shuttle buses.

Our ‘Here to Help’ colleagues are available on our Streatham and St Luke’s campuses to answer queries and help direct and support you around buildings in a COVID-19 secure way. In Penryn, our marshalls are providing the same support to colleagues and students. You’ll find them in teaching buildings, near study spaces, in and around marquees and in other potentially busy areas. Here to Help colleagues and marshalls are your first point of contact to advise on where to find services, advise on capacity of areas, cleaning practices and to signpost students to digital and telephone help services. The friendly and approachable teams have a presence on campus throughout the teaching day from 0800 – 1830hrs, and up to 2000hrs to support specific study spaces.

If you have any questions then please contact the team via email:

Our students will be able to access our student support services remotely; online or via telephone. Remote access is the most direct way for students to access services whilst there is social distancing in place. Below are details of how our some of our specific student services will run:

  • Student services – we will continue to provide student services where possible online or via telephone, given social distancing this will be the quickest way for students to get in touch. There will also be a range of in person services on campus. For example SID and Hub services for students will be available online, via phone and in person.

  • Our libraries will be open for borrowing and study, support services will be on a digital-first basis with some in-person support on campus.

  • General access study spaces – capacities will be significantly reduced in these spaces to allow for social distancing, there will be cleaning guidelines in place and a booking system. Our study spaces will have set opening hours to manage capacity.

  • We are asking students to bring their own computer or device given that teaching and learning will be both online and in person. The number of computer study spaces on campus will be significantly reduced due to social distancing but also to enable good cleaning practices and maximising overall study space numbers. There is new provision in the University's Success for All Fund for students who find this financially difficult.

More details about the support available to students are available on the student webpages.

To increase the amount of space on our campuses, we’ve erected heated marquees with a mixture of standing and sitting space – all marquees will have access to Wifi and some power outlets.

However, during the National Lockdown in January/February our study space marquees will remain closed. They will reopen when the majority of students are able to return to campus.

Details of where the marquees will be located are provided below:

Six marquees are located on the Multi-use Games Area (MUGA), Tremough House, AMATA (Marquee B only), Exchange Courtyard and Stannary. These zones have additional toilets and handwashing facilities.

St Luke’s
There will be two marquees located on the quad.

There will be marquees on campus in The Ram quad, the Forum Piazza outside the Great Hall, outside Queen’s, Streatham Court and XFi/Building One.

We need to limit capacity to one person per table in the marquees used as study space at our Exeter campuses. We have a number of bookable study spaces, and drop-in study spaces are available across campus.

To help reduce touch points on our campuses, and reduce the risk of infection, we introduced ‘cashless’ systems in all University operated catering and shopping facilities at our Exeter and Cornwall campuses as of September. We will be supporting card and/or contactless payments and anticipate this arrangement is likely to continue for the foreseeable future. We will continue to work collaboratively with key groups and individuals to determine a long term solution that will provide a better experience for our services and customers.

A list of the opening times for buildings and facilities on our campuses can be found online:

Exeter buildings and facilities

In line with the national lockdown announced by the Prime Minister on 4th January, our sports facilities are currently closed.

In accordance with government restrictions, student sports clubs are also unable to restart activity at this time.

You can find up to date information on the sports websites – Exeter sports facilities and the Penryn Sports Centre.

If you are returning to campus, you will need to reactivate your ID card to access buildings. You can do this by touching your card on a main SALTO reader pad . These can be found at the entrances to the Heart Reception, Exchange (top and bottom), Exchange courtyard, Sports Centre, CSM, ESI and Glasney Lodge.

Hold your card on the pad for about 20 seconds or until the alarm sound changes. This will update your card and you should then have the same access permissions that you previously had.
If you require any assistance, please contact the team at

One of the measures recommended by PHE to reduce the possible spread of coronavirus, is good ventilation in rooms across campus. To achieve this, there are some areas and rooms without forced ventilation (such as fans and air flow control systems) in which windows must be kept open.

To help balance the effect of heat loss from teaching rooms which require windows to be open, the Estates team are rolling out a programme of fixed and portable heaters. 100 portable heaters have been purchased, which will be distributed around teaching spaces from 16th November, followed by installation of the additional fixed heaters.

If you are concerned about the temperature of a room please contact the Campus Services Help Desk, but please be aware that we are unable to provide heaters for all rooms. We ask that colleagues working on campus ensure they are prepared for cooler temperatures, such as by wearing warm layers, thank you for your understanding.

We understand for some colleagues the ambient temperature of a room can impact greatly on existing medical conditions. Should you be affected by this please speak to your line manager in the first instance, to discuss what specific provisions or adjustments may be available. If you continue to experience difficulties please get in touch with the Campus Services Help Desk as above.

Section 5 - Further information

Information you may find helpful:

The University’s senior team is working with trade unions (UCU, Unite and Unison) and the Students’ Union in Cornwall and the Students’ Guild in Exeter to support the return to campus. Each union is represented on the Campus Restart project group so that representatives are able to contribute to the steps we are taking to ensure all possible measures are in place to make a return to campus as safe as possible for our colleagues, students and visitors. Trade unions have issued a joint statement online. For information on the campus trade unions see our webpages or contact UCU, Unite or Unison.

Alongside our work to restart campus activities, we have been maintaining our Environment and Climate Emergency commitment and building a ‘Green Recovery’ programme to ensure a stronger green commitment going forward. This programme sets out key initiatives to help us all progress positive action – this includes reducing the impact of our travel and printing, supporting home working and building Climate Literacy into our training offer for all students and colleagues. Work is also underway to eliminate non-recyclable plastics on our campuses, which will coincide with the issuing of free reusable mugs to all students and colleagues.

In addition to this work, we’ve also produced a new Climate Companion Pack for students. This will support and encourage new and returning students to consider the impact of their actions and how they can take part in supporting the Environment and Climate Emergency. The companion pack includes details of our action so far, our targets and next steps as part of a Green Recovery; as well as information on how they can understand their own carbon footprint and get involved in action on our campuses. It will also provide offers and opportunities to join the Green Rewards programme, which was launched to colleagues and students in September. This launch follows a successful trial over the summer which saw 200+ colleagues’ record nearly 5,000 positive actions resulting in a saving of over 4,500 kg CO2.

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