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Students - What you need to know and do before you come to campus

Students

Students

Students

Students

Students

Students

Students

Students

The Government has announced the details of the further lifting of the national lockdown restrictions, which stipulates that no further students will be eligible to return to universities until after 17 May at the earliest.

Some face-to-face teaching is already taking place for students on programmes that require specialist facilities. Please note that this announcement does not change any current arrangements for students who have already returned under the Government guidelines.

Those who do not have on-campus teaching sessions scheduled should not return, unless they have exceptional reasons to do so. Students who are already at the University should remain in place and not travel away.

Students may return to University in order to access study spaces and support if they are:

  • International students who have remained in the UK, or those who have arrived and do not have alternative accommodation
  • Students without access to appropriate study spaces or facilities in their vacation accommodation
  • Students who have remained in their university accommodation over the spring break
  • Those requiring additional support, including those with mental health issues

Details of in-person teaching - for those programmes requiring specialist facilities - can be found in MyTimetable. You can find further information about the COVID-19 tests, including how to book your test slots, on our dedicated COVID-19 testing webpage. Please remember to refresh MyTimetable as sessions may have to change.

Section 1 - What you MUST do before you come to campus

The current UK guidance requires everyone in England to stay at home as much as possible. You must not leave, or be outside of your home except where necessary. You may leave the home to:

  • Attend education or childcare - for those eligible
  • Shop for basic necessities, for you or a vulnerable person
  • Go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • Exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area
  • Seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • Meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one

The health and wellbeing of our students, is our overriding priority. We’re recommending that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a support session. Keep refreshing your timetable to stay up-to-date with any changes.

Remember that if you, or anyone in your household, develops symptoms of COVID-19, you must self-isolate and contact the Rapid Response Hub to request a test.

We know that for some of our new and returning students taking the step to come to campus will be of greater concern, because they have a physical or mental health condition that places them at a higher risk of harm. They may, therefore, still feel particularly vulnerable.

If you are not able to attend campus for health or wellbeing reasons (or other personal or logistical reasons related to COVID-19) you may, in some circumstances be able to study remotely. Find out more on our dedicated remote study information pages. Remote learning may not, however, be possible in all cases, for example because of professional, statutory or regulatory requirements on certain programmes. 

If you are a postgraduate research student, please follow guidance provided by your supervisor and the Doctoral College in relation to your access to on-campus research facilities and use of other services and resources available to support your research.

We recommend students take two lateral flow device COVID-19 tests, three days apart, before coming to campus to use any shared spaces or attend any teaching.

Following Government guidance it is our strong expectation that all students in term-time accommodation will get a rapid COVID-19 test, twice a week, every week, to help protect everyone in our community. Regular tests prevent the spread of COVID-19, and will allow us to continue in-person teaching and lab activity.

This means, if you are back in your University household, even if you do not currently have any face to face teaching, you are eligible to get regular testing – you will not be asked about your reasons for returning.

Tests are the Government approved Innova Lateral Flow Device (LFD) tests using a nose and throat swab.

Find out more and book your tests on our dedicated spring term testing webpage

This is a challenging time for the University, our colleagues, students and the communities we live and work in. We must work together and each take personal responsibility for keeping each other safe. We expect students to abide by our ‘Safe Community Charter’ which sets out the personal commitments we must all make, alongside the University’s commitment to managing the risk presented to us all by COVID-19.

Please read our Safe Community Charter for our campuses in Exeter and Cornwall (shown below) and commit to what you need to do to keep our University community and our neighbours safe and healthy.

Before you come to campus please check:

  1. You have reviewed the arrangements for rapid asymptomatic testing, available on our dedicated webpage
  2. You do not have any symptoms however mild (a high temperature, new continuous cough or a loss of taste/smell) and, if you do, contact our Rapid Response Hub to get a test
  3. You have not been contacted by NHS test and trace or other Public Health Official to let you know you are a close contact of someone who has tested positive – if you have please follow the advice you’re given and also let us know by contacting the Rapid Response Hub
  4. You have a timetabled event and/or booking i.e. study space booked, sporting or society activity as you should only come to campus for teaching and bookable activities. Students living in University accommodation on our campuses can use our outside spaces to take their daily exercise and take-away catering facilities
  5. You have a face covering, unless you are exempt
  6. You have downloaded the SafeZone app
  7. You have read the Safe Community Charter (Exeter and Cornwall)

 

Section 2 - The safety measures we have in place

When on campus you need to follow:

You must wear a face covering when inside University buildings* – this includes wearing a face covering when in one of our marquees during the day (unless you are eating at the time) and when queuing at a catering outlet.

Please note that for the duration of the current lockdown, we are providing three-layer face coverings to everyone who is using our campuses during lockdown. These face coverings are available to people who choose to upgrade their single layer / loose fitting face covering – the disposable face coverings have three layers and have a snug fit on the face which when worn correctly with both the nose and mouth covered, will perform effectively to provide a good barrier to respiratory aerosols and small droplets.  The face coverings will be available at stations in following locations:

Streatham Campus: Forum Forum Street (entrance to Devonshire House, and Sanctuary / Blackwell’s foyer); Building:One; Peter Chalk Centre; Old Library

St Luke’s Campus: X-Keys café; InfoPoint

Penryn Campus: Glasney Porter’s Lodge; Masters suite (for Masters students only); ESI reception (for staff only)

Disposable face coverings will be available on campus until the end of lockdown 3.0, when we will review the level of COVID-19 infection in the region and on campus.

You do not have to wear a face covering when eating/drinking in a catering outlet and you do not have to wear a face covering outside unless you are unable to socially distance or you wish to do so.

A face visor or shield may be worn in addition to a face covering, but not instead of one. This is because face visors or shields do not adequately cover the nose and mouth. Those who can wear a face covering, who do not have an exemption, should wear a face covering rather than a visor. Visors can be worn in addition to a face covering, but not as a replacement.

*exceptions apply for colleagues in individual and shared office spaces and for those delivering teaching

Consideration should be made to wearing face coverings regarding:

Staff in Individual offices

You don’t need to wear a face covering if you’re in an individual office but you are expected to do so if you’re moving around your building or wider campus.

Staff in shared offices

Occupants of shared office spaces are expected to wear face coverings, unless spaced 2m apart with this distance capable of being maintained at all times. Ventilation and cleaning practices must be maintained at all times and a face covering should be worn if moving around the office where 2m cannot be maintained. Staff can choose to wear a face covering in a shared office.

Frontline student service staff

Those working in areas such as hubs and information points, do not need to wear face coverings if their service desk is fitted with a transparent screen. However they should wear a face covering if working behind the screen with others an unable to maintain a 2m distance. They can choose to wear a face covering in addition to using the screen. Where a screen is not in place, colleagues are expected to wear a face covering

Teaching academics

Teaching colleagues have access to face coverings. These must be worn if moving outside of the marked 2m safe teaching zone or if it’s likely that students may come within 2m. Teaching colleagues can ask students to wear a face covering. . Academic colleagues can choose to wear a Face coverings inside the 2m teaching zone.
Colleagues in third party / host employer premises such as the NHS, should follow local policy.

Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy. Those with an exemption who can tolerate a visor, can continue to wear a visor rather than no covering at all if that works for them.

It’s also important for us all to ensure members of our community that should be wearing face coverings are doing so. On occasions where someone is not wearing a face covering and there is no indication they have an exemption, we are therefore asking colleagues and students alike to appropriately and with empathy, point out the need to be wearing a face covering where they are. Taking collective responsibility, will help play a role in quickly establishing the correct use of face coverings, establish this as a social norm and keep the University and wider community safe.

Exemption cards, lanyards and badges available for colleagues and students who choose to use one and these are available from:

· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)

“Please give me space” cards and badges are also available at the above locations.

To keep all of us safe we will continue to monitor the national picture and review face covering policy each week and will communicate any changes.

When you come to campus for a teaching session please remember to:

  • Fill seats furthest from the door first
  • Maintain social distancing
  • Wear a face covering (unless exempt)
  • Clean your desk area before you use it
  • Note your seat and room location
  • Please don’t eat, or drink (apart from water bottles)
  • At the end of a session, leave from seats nearest the door

 

Stay at home, self-isolate and request a test

You can request a COVID-19 test via our Rapid Response Hub, find out more on our Rapid Response Hub webpage.

The Rapid Response Hub can provide a COVID-19 test for you, but only if you have COVID-19 symptoms (i.e. a new persistent cough, a high temperature, loss of taste and smell).

Anyone with symptoms must self-isolate immediately by law. You can find further information on self-isolating on our webpage, including how long you are required to self-isolate for, the support available and the guidance for close contacts.

If you are contacted by NHS Test and Trace as a close contact of someone with a positive COVID-19 test result, please self-isolate and contact the Rapid Response Hub.

SafeZone is an online app that helps us to help you whilst on campus, if you request it. The app is available for all colleagues and students to download and sign into if they wish.

In the event of an emergency, we’ll be able to keep you updated, via text messages, should you need to be aware of any vital location-based information. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To download the app please go to: www.safezoneapp.com and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.

 

In addition to the existing University-wide COVID-19 secure measures we have in place, we’re asking all colleagues, students and visitors coming to campus to support any Public Health England tracing requirements through the use of a simple logging in/out system.

To do this we will be asking everyone attending our Exeter campuses for the activities below to complete a short online form. A QR code, and an alternative web address, will be on display in locations across campuses, which you will need to scan or input on arrival. You will then be given the link to complete the short form, when you are:

  • Attending a lecture/seminar
  • Using a catering outlet
  • Participating in/spectating a sporting event
  • Attending a Guild/Union society event
  • Attending a faith event
  • Visiting a museum / collection
  • Using University transport

We also have similar systems set up on our Cornwall campus and will be asking colleagues, students and visitors to follow local procedures and use the QR code/website to log in/out, where necessary.

The details collected will be used to support tracing if required in the event of a case/outbreak of COVID-19.

The information we collect will be stored securely for 21 days, in line with data protection laws, and will not be shared with anyone else other than NHS Test and Trace. We will also not use your data for anything else.

Please remember that: during the national lockdown in England, from Tuesday 5 January 2021, students should only come onto campus when they have scheduled in-person teaching sessions, scheduled time in the lab or other specialist research facility, or a pre-booked study space. Colleagues should not come to campus unless authorised to do so by their line manager or supervisor. Please ensure you refresh your timetable to keep up-to-date with any necessary changes.

In-person teaching on campus will resume in a staggered way for the Spring 2021 term. Note, you will need to check MyTimetable for the exact timings of in person teaching for your course.

The Government have previously made it clear that students may return to university in order to access study spaces and support if they are:

  • International students who have remained in the UK, or those who have arrived and do not have alternative accommodation
  • Students without access to appropriate study spaces or facilities in their vacation accommodation
  • Students who have remained in their university accommodation over the winter break
  • Those requiring additional support, including those with mental health issues

Details of the start date for your in-person teaching can be found in MyTimetable and you can find further information about the COVID-19 tests, including how to book your test slots, on our dedicated COVID-19 testing webpage. Please remember to refresh MyTimetable as sessions may have to change as we map out the return to campus.

The University has prepared its teaching areas in liaison with Public Health officials and with careful consideration of UK Government Guidance. Further mitigations have also been put in place such as comprehensive building and task based risk assessments, staff training and local induction covering all safety mitigations. We are taking a number of measures to keep everybody safe during face-to-face teaching:

  • Wipes and cleaning material will be available for you to wipe down your space before sitting down (in addition to hand sanitiser available in all buildings)
  • Rooms will be well-ventilated – windows will be opened prior to your arrival, unless the room is mechanically ventilated. Posters will be clearly visible on all openable windows to let you know
  • Face coverings must be worn in all University buildings, unless you are exempt. This includes in all teaching sessions. Teaching staff will typically teach from within a two-metre zone. Because of this, face coverings aren’t compulsory, but they will put on a face covering if they leave this two-metre zone briefly at any point
  • Location logging means that you will be asked to scan a University of Exeter QR code using the camera on your phone at the start of every teaching session – this means the University can get in touch with you if a COVID-19 outbreak is identified, which will help us to break the chain of transmissions and keep infection rates low. On our Exeter campuses, if you don’t have a phone with a camera, you can directly log your location by visiting the website www.exeter.ac.uk/protect. In Cornwall, if you are unable to scan the code a web address for the individual teaching space will be printed next to the QR code. We are asking all students to get into the habit of doing this at the start of every class
  • We are also asking all students to download the NHS COVID-19 app, so that you can be alerted if you come into contact with someone who has tested positive for COVID-19

We are asking all students to scan our University location logging QR codes, which are present in every teaching space. Please note, you should not do this using the NHS app – instead, simply scan the code with your phone’s camera when you arrive – this will take you to an online form. In Exeter, if you are unable to scan the code you can complete the location logging process via the website: www.exeter.ac.uk/protect. In Cornwall, if you are unable to scan the code a web address for the individual teaching space will be printed next to the QR code. We are asking all students to get into the habit of doing this at the start of every class.

In settings where the use of phones is usually discouraged (such as labs), you should use your phone to complete the University location logging process, but please then put them away in your pocket so that the session can begin.

Location logging is a key tool that we need to use, in order to keep everybody in our community safe. By logging your location, we will be able to get in touch with you if a COVID-19 outbreak is identified. This will help us to break the chain of transmission, and help keep infection rates low. It’s vital that we do everything we can to avoid a second spike and increased lock-down measures. Location logging may also help you to avoid having to self-isolate unnecessarily, as we will be able to accurately contact those who may have been exposed to COVID-19, rather than asking entire classes to self-isolate.

We are asking all students to download the NHS COVID-19 app, to help protect yourself and everybody in our community. The app works by actively scanning your location, and alerting you if you have been near other app users who have tested positive for COVID-19. In order for this to work, you will need to keep your smartphone’s Bluetooth connection turned on. The app also tells you the level of coronavirus risk in your postcode; contains a symptom checker; and provides you with a self-isolation countdown, in case you need to self-isolate. Please note, you should not use the NHS app to check-in to venues on campus.

You can find the NHS COVID-19 app in the Apple AppStore (for Apple iphones) or Google Play store (for phones using the Android operating system.) You can also find links to these on the NHS website.

More information is available on the NHS website.

If you are a medical student working in a medical environment, it may be appropriate for you to temporarily pause the contact tracing function of the NHS app.  You should remember to turn contact tracing back on once you leave the medical environment.  The app gives you the option to set a reminder to turn contact tracing back on after a certain amount of time.

Section 3 - Coming to campus for a teaching and/or bookable session or research degree study

When coming to campus for a teaching session, research degree study and/or bookable session i.e. sporting activity you need to know:

You will be aware that some of your seminars will be timetabled on campus for in person teaching, while others will be delivered online.

We’re recommending that you only come onto campus when you have:

  • scheduled face to face teaching sessions in your timetable
  • scheduled time in the lab or other specialist research facility
  • pre-booked a study space
  • booked on to a COVID-19 test

Please note, if you are living in University accommodation on our campuses, you can use our outside spaces to take daily exercise should you wish to do so and provided you are not required to self-isolate.

PGR students should also refer to section 5 for further information on accessing office, laboratory or study spaces on campus.

Face coverings must be worn on public transport.

In Cornwall, First Bus will be increasing the frequency of its service at peaks times. Please check the timetable for details.

In Exeter, the Stagecoach D bus has been re-branded as the Uni bus with a significantly enhanced frequency – their new timetable can be viewed on the Stagecoach website.

Students are not permitted to park on our campuses unless they have special permission and the correct permit; this is a long standing rule. Further information about this is available on our website here for Exeter and here for Cornwall.

We ask students to observe social distancing on all routes leading to and from campus.

 

If you usually live locally to University in Exeter or Penryn, you can commute to University during lockdown to undertake training and study for the subject areas that have been approved by the Government for face-to-face learning.

You should still get tested before coming to campus for the first time. Book two tests, three days apart, before coming onto campus or attending your placement. Visit our Testing Pages for details. Local students who do not study one of the approved subject areas should continue to study online from your home during the period of national lockdown.

Our ‘Here to Help’ colleagues are available on our Streatham and St Luke’s campuses to answer queries and help direct and support you around buildings in a COVID-19 secure way. In Penryn, our marshalls are providing the same support to colleagues and students. You’ll find them in teaching buildings, near study spaces, in and around marquees and in other potentially busy areas. Here to Help colleagues and marshalls are your first point of contact to advise on where to find services, advise on capacity of areas, cleaning practices and to signpost students to digital and telephone help services. The friendly and approachable teams have a presence on campus throughout the teaching day from 0800 – 1830hrs, and up to 2000hrs to support specific study spaces.

If you have any questions then please contact the team via email: HeretoHelp@exeter.ac.uk

We have enhanced cleaning in place as part of COVID-19 measures. This includes overnight cleaning and cleaning of touch-points throughout the day.

There are also some measures you will need to take to promote good hygiene including regularly washing or sanitising your hands.

When you use a space on campus for studying or when you attend an in-person taught session you will need to clean the space before and after you use it with the materials provided. This is a good practice to get into when you visit catering facilities or when you use other spaces and you will find cleaning stations available. Guidance on how to clean down your study space is available on our website.

There are some high frequency touchpoints where you should sanitise your hands before and after. These include printers (due to sensitivity the machines cannot be directly sprayed with cleaning fluid after every use) and water coolers.

As a result of social distancing the number of study spaces on campus is much lower. You will be able to book a study space and we will ask you to clean the space before and after you use it with the materials provided. To start, our study spaces will have reduced opening times and, initially at least, group study won’t be possible. You can find out more about how to use the study spaces on our website.

Study Zone is a quiet independent study space in The Forum where you can get help with a wide range of study skills. You can book a space to study in the Career Zone at our Streatham Campus, please note there are fewer spaces.

How to book a study space

Study spaces across all our campuses are now COVID-19 secure with social distancing and other safety measures in place. We have created a booking system - to ensure you have guaranteed access to a space before you come onto our campuses:

St Luke’s and Streatham campuses

You can access the booking system for Exeter campuses online.

There are currently two or three booking slots per day for each study desk and you will be able to book up to five sessions a week in advance. For safety reasons we now have a significantly smaller number of PCs available so please bring your own device or book a space with a PC only if urgently required.

Penryn campus

You can access the booking system for Penryn online.

You can book a study space up to 14 days in advance and for the duration of time you think you need. Please be considerate of others also trying to book space, so please do not overbook and if you no longer need your booking or have finished your study before your booking has come to an end, please cancel or amend your booking.

The Undergraduate Learning Lounge and the Multimedia Lab (with 9 PCs) in Peter Lanyon Building are available for use if you are not able to book in advance. The Masters Suite is available for Masters students, 24 hours a day, 7 days a week – access by card only.

In line with the latest Government announcement of a national lockdown in England, from Tuesday 5 January 2021, we ask that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity. You can book to use a study space to access an online teaching session if you are on campus for in-person teaching – please do bring your laptop or device with you to access the session. Headphones are also recommended if using shared study space.

As there will be online teaching as well as in person teaching you will need access to a computer and the internet. Please bring your own computer (i.e. laptop) and ensure you have internet connectivity in your accommodation so that you can study remotely.

There will be a very small number of computer study spaces on campus. There are far fewer than normal due to social distancing and to enable good cleaning practices. These are available to book but you should seek to use your own device.

If bringing your own computer is financially difficult, you can apply for funds to buy computer equipment through the University's Success for All Fund. If you are disabled and need help to buy specialist equipment, we may also be able to help. You can find out more and apply online on our website.

We will make sure you have access to any specialist software you need for your studies virtually.

For current PGR students who normally have access to desktop computing equipment within office spaces on campus, please refer to section 5.1 on PGR study spaces. Computing equipment may also be provided by academic Colleges for some new PGR students - you will be informed if this is the case for your programme of study.

Penryn Campus

We have a range of services to support you and help you to get the most of your time at university, COVID-19 or not! All of our services are available remotely; online or via telephone. Remote access is the most direct way to access services during the national lockdown in England, from Tuesday 5 January 2021.

Answering your queries

Penryn Info Point (Education Services Hub)

Our Info Point team will help you with any questions that you may have about your academic life as a student. From queries about your course and exams to advice on wellbeing, mitigating circumstances and more, they will provide advice and guidance in a friendly and efficient way.

The Info Point is located in Peter Lanyon Building, Penryn Campus. Contact us via email: info.penryn@ex.ac.uk or phone: 01326 371800

The Info Point is open Monday – Friday (term time) 9.00am -5.00pm excl. bank holidays (service is limited due to social distancing, so please make an online/phone query first if at all possible)

Find out more about all Info Points.

Penryn Campus Compass and Library Helpdesk

Pop in or contact via phone, email and live chat - see the website for more information.

Email: studentservices@fxplus.ac.uk

Telephone: 01326 370460

The Compass is open Monday to Friday 9am-9pm; Saturday and Sunday 10am-6pm

 

SID Online

For any IT or fees and finance-related queries, contact SID Online or phone 0300 555 0444 (UK) +441392 724724 (International) Monday – Friday (term time) 8.15am - 5.00pm excl. bank holidays.

Unicards

Any queries about Unicards, please contact cc-registry@exeter.ac.uk.

PGR Support Team

The PGR Support team are offering a digital-only service as a result of COVID-19, while we continue to work on identifying appropriate reception spaces. However, you can meet with colleagues through video conferencing via MS Teams or Zoom if needed. Please do submit queries by email to your College contacts listed on our website. Colleagues will respond to you as quickly as possible.

International Student Support

We are currently offering a digital first service, so if you need support please check out the following resources:

  • Digital drop-in sessions, webinars and visa appointments are available through the Access Our Service pages
  • All visa enquiries can be emailed direct to visaadvice@exeter.ac.uk
  • The ISSO website has lots of information and can help to answer most questions, find out more here
  • Check here for updates about where and when to complete Police Registration
  • All other questions can be emailed to info.penryn@exeter.ac.uk where it will be answered or passed on to the team most suited to help you

Skills and opportunities

  • Career Zone – the full range of services are available online and the team will be available 9am-1pm Monday to Friday to support you with your employability, career development learning, and extra-curricular opportunities. Online support includes webinars, skills sessions, one-to-one appointments and more. To find out more visit our website, you can use the chat function, help options in My Career Zone, email or call.

  • Study Abroad and Global Opportunities – all services are available online and you can find out more on the Study Abroad website.

  • You can get advice and feedback in 1-1 appointments with the Ask: Academic Skills team. You can also access the online StudyHub, which provides the range of services, help, and support you need to successfully complete your studies.

Wellbeing and Welfare Services

  • Welfare Support - the team are available between 09:00 and 17:00 Monday to Friday and are offering in person meetings, video meetings via Teams, virtual drop ins and telephone meetings. In order to arrange a meeting please make contact with us by emailing welfare.penryn@exeter.ac.uk in the first instance. You can also call on 01326 371847 or 01326 371875. For more information on our service please go to our dedicated webpage.

  • • The Student Services team provide advice about studying online, welfare, managing your wellbeing, support for your disability, or more practical issues like money or health. Services are available by phone, email and online contact and like always are free, confidential, friendly and student-centred. Email us at studentservices@fxplus.ac.uk, or telephone 01326 370460. You can also view a range of FAQs via the Compass web portal. Find out what urgent support is available online. Find out what urgent support is available on our website.

  • • Falmouth & Exeter Residence Life Team - if you’re staying in one of our halls of residence, our ResLife team will support you as you continue to settle in to your new home. They host events and activities and help with wellbeing, developing new skills and staying social. You can follow them on Facebook, where they’ll be posting about upcoming events and activities. You can also direct message them if you need anything.

Libraries and study spaces

From Monday 8 March, Penryn Campus Library is open Monday to Friday 9am-9pm; Saturday-Sunday 10am-6pm.  Falmouth Campus Library is open Monday to Friday 10am-5pm; closed weekends.

Before visiting our libraries, log into your ELE (Exeter Learning Environment) and check your reading list, materials will be available online. Please use these digital resources, as the physical library is operating at a reduced capacity. Use Library search to find all material.

You will need to book a desk if you want to study in our libraries or study spaces. You can find out how to book a study space in FAQ 3.5.

Live Web Chat is available Mon-Fri 08:00-20:00 and Sat-Sun 10:00- 18:00 for all library enquiries. We are here to help!

Academic Liaison Librarians offer online support and 1:1 appointments to help you make the most of Library resources for learning and research. These are currently being offered remotely - find your subject page to book a 1:1 appointment.

Information on additional COVID-19 health & safety measures in our physical libraries is available online.

Information about study spaces on campus is available online.

All the latest updates on the Penryn Campus library can be found online.

Printing

Do you really need to print? Every sheet you print has an environmental impact, only print when you have no other option. We have committed to a goal as part of our Green Restart proposals to a 95% reduction in non-essential printing.

There are some changes to printing arrangements. Some printers may have been disconnected due to social distancing, for example if they are in narrow corridors or are placed close together.

Printers are a high frequency touch point and so you should sanitise your hands before and after using the printer. The nature of the printers means it is not possible to spray cleaning product directly onto the screens and touchpoints. There are reminders on and around the printing areas.

The number of study computers on campus has reduced but you will be able to send print jobs to the printers from your own devices. You can find out how to do this for our Penryn Campus here. There are also details about alternatives to scanning which are available on our website.

Digital Support

The Digital Hub Online is helping 'bring the Uni to home’, offering 24/7 guidance and support for remote study and work. At the Digital Hub Online colleagues and students can discover, and learn how to use and master, the digital tools that we all use daily.

At the Digital Hub Online you can:

  • Search for illustrated How to Guides that take you through the initial set up, as well as keeping you up to date with new features, on Teams, Office 365 and Zoom
  • Dip in and out of micro-learning Espresso sessions to quickly learn about new and existing tools and software when you are short of time
  • Don’t know how to do something? Engage with our student team by booking a 1-2-1 expert training session, to fit around your timetable and work commitments

Exeter Campuses

We have a range of services to support you and help you to get the most of your time at university. All of our services are available remotely; online or via telephone. Remote access is the most direct way to access services during the national lockdown in England, from Tuesday 5 January 2021.

We will always do our best to support you and look forward to welcoming you for the first time or returning to our services.

Answering your queries

The Student Information Desk (SID) remains the first point of contact for non-academic enquiries including accommodation, exams, fees and funding, graduation, international student support, UniCards, letters, transcripts and certificates, and student IT.

You can contact us contact us via SID Online or phone 0300 555 0444 (UK) +441392 724724 (International). We are operating a limited in person service on Streatham and St Luke’s campuses. For more information and opening times, please visit our webpages.

Info Points (Education Services Hubs)

Our Info Point teams will help you with any questions that you may have about your academic life as a student. From queries about your course, to advice on wellbeing, mitigating circumstances and more, they will provide advice and guidance in a friendly and efficient way. The opening hours across all Info Points will be as follows:

  • Phone Lines, email and SID online open Monday – Friday (term time) 8.15am - 5.00pm excl. bank holidays
  • Info Point Desks open Monday – Friday (term time) 9.00am - 5.00pm excl. bank holidays (service is limited due to social distancing, so please make an online/phone query first if at all possible)

PGR Support Team

The PGR Support team are offering a digital-only service as a result of COVID-19, while we continue to work on identifying appropriate reception spaces. However, you can meet with colleagues through video conferencing via MS Teams or Zoom if needed. Please do submit queries by email to your College contacts, listed on our website. Colleagues will respond to you as quickly as possible.

International Student Support

International Student Support are offering live webinars, digital drop-ins, are answering online queries and providing online appointments. For those who require an appointment in person this can be arranged through SID. Browse our website and find out more.

Skills and opportunities

  • Career Zone – the full range of services are available online and the team will be available 9am-5pm Monday to Friday to support you with your employability, career development learning, and extra-curricular opportunities. Online support includes webinars, skills sessions, one-to-one appointments and more. To find out more visit our website, you can use the chat function, help options in My Career Zone, email or call. 

  • Study Abroad and Global Opportunities – all services are available online and you can find out more on the Study Abroad website.

  • Study Zone Advisors - You can access personalised advice in 1-1 appointments with one of our Advisers, bring your work along to Writing Cafés, meet with your Peer Support group and much more. We are currently offering the majority of these remotely. You can also browse Study Zone Digital resources which are designed to support your studies at University.

Wellbeing and Welfare Services

  • Wellbeing Support – The team provide confidential support to students experiencing difficulties such as stress and low mood, mental health conditions, disabilities, health conditions, and specific learning difficulties. The team are currently offering appointments in person on campus and remotely, and would encourage you to make contact with us or come and see us at our reception located at Reed Mews Wellbeing Centre. Please call on 01392 724381, email us at wellbeing@exeter.ac.uk or visit in person (please note we are limited by social distancing) so we can discuss how we can best help you. Please visit our website for further information and support.

  • AccessAbility Support - For AccessAbility please call us at 01392 723880 or email us at AccessAbility@exeter.ac.uk.

  • Residence Life Team - providing support to students living in University accommodation, every student living in our accommodation has access to a Residence Life Mentor who has experience of student life. You can speak to them confidentially about whatever is on your mind. Please visit the Residence Life website for more information.

  • Welfare Advisors - available in your College to talk to you in a confidential and non-judgemental space about any issue you may need support with. Advisors can offer telephone, skype and face to face appointments. To contact a Welfare Advisor, please check the Welfare website for the correct email address for your College.

Libraries and study spaces

Before visiting our libraries, log into your ELE (Exeter Learning Environment) and check your reading list, materials will be available online. Please use these digital resources, as the physical library is operating at a reduced capacity. Use Library search to find all material.

You will need to book a desk if you want to study in our libraries or study spaces. You can find out more about how to use the study spaces on our website. Find out how to book a study space in FAQ 3.5.

Live Web Chat is available Mon-Fri 08:00-20:00 and Sat-Sun 10:00- 18:00 for all library enquiries. We are here to help!

Academic Liaison Librarians offer online support and 1:1 appointments to help you make the most of Library resources for learning and research. These are currently being offered remotely - find your subject page to book a 1:1 appointment.

Information on additional COVID-19 health & safety measures in our physical libraries is available online. Information about study spaces on campus is available online.

Printing

We have committed to a goal as part of our Green Restart proposals to a 95% reduction in non-essential printing. Please consider whether you need to print and only print when you have no other option. There are some changes to printing arrangements. Some printers may have been disconnected due to social distancing, for example if they are in narrow corridors or are placed close together.

Printers are a high frequency touch point and so you should sanitise your hands before and after using the printer. The nature of the printers means it is not possible to spray cleaning product directly onto the screens and touchpoints. There are reminders on and around the printing areas.

The number of study computers on campus has reduced but you will be able to send print jobs to the printers from your own devices. You can find out how to do this on our website for Exeter Campuses.

There are also details about alternatives to scanning which are available on our website.

Digital Support

The Digital Hub Online is helping 'bring the Uni to home’, offering 24/7 guidance and support for remote study and work. At the Digital Hub colleagues and students can discover, and learn how to use and master, the digital tools that we all use daily.

At the Digital Hub Online you can:

  • Search for illustrated How to Guides that take you through the initial set up, as well as keeping you up to date with new features, on Teams, Office 365 and Zoom
  • Dip in and out of micro-learning Espresso sessions to quickly learn about new and existing tools and software when you are short of time
  • Don’t know how to do something? Engage with our student team by booking a 1-2-1 expert training session, to fit around your timetable and work commitments

To help reduce touch points on our campuses, and reduce the risk of infection, we have introduced ‘cashless’ systems in all University operated catering and shopping facilities on our Exeter and Cornwall campuses. We are supporting card and/or contactless payments and anticipate this arrangement is likely to continue for the foreseeable future. We will continue to work collaboratively with key groups and individuals to determine a long term solution that will provide a better experience for our services and customers.

Our campus buildings and facilities are operating in a reduced capacity, a list of the opening times for facilities and buildings on our campuses can be found online.

The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page.

A full list of what you can and cannot do can be found on the Government webpages.

The guidance requires everyone in England to stay at home as much as possible. You must not leave, or be outside of your home except where necessary. You may leave the home to:

  • Shop for basic necessities, for you or a vulnerable person
  • Go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • Exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area
  • Seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • Attend education or childcare - for those eligible
  • Meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one

Our sports facilities and services are closed during the period. Online classes at https://fixr.co/organiser/241194645 will continue to run. You can find up to date information on the sports websites, Exeter sports facilities and the Penryn Sports Centre.

In accordance with government restrictions, student sports clubs are unfortunately unable to restart activity at this time.

If you are delaying in coming to campus for in person due to restrictions on travel, self-isolation or any other reason please complete our Temporary Remote Study form. This will enable academic colleagues to be aware you are studying remotely. You are able to update your information on the form at any time.

More information about Remote Study is available on our webpages.

If you are returning to campus, you will need to reactivate your ID card to access buildings. You can do this by touching your card on a main SALTO reader pad . These can be found at the entrances to the Heart Reception, Exchange (top and bottom), Exchange courtyard, Sports Centre, CSM, ESI and Glasney Lodge.

Hold your card on the pad for about 20 seconds or until the alarm sound changes. This will update your card and you should then have the same access permissions that you previously had.

If you require any assistance, please contact the team at accesscontrol@fxplus.ac.uk.

Section 4 - Accessing support during self-isolation

How we will support you with any periods of self-isolation:

If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.

Our Student Health Centre is available to help with any health concerns – make sure you register online when you arrive

Our Residence Life Teams are there to help if you are living in University accommodation – get in touch with them for wellbeing support and advice

We also have a range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our website to find out more

And if you have a problem during the night or at the weekend, you can contact our Security team on 01392 723999.

A list of doctors' surgeries in the local area is available online. Make sure you register online when you arrive. Penryn Surgery is the nearest one for those living on campus.

While living in university accommodation, you will have access to help and support at all times. If you have problems in your flat or need welfare support out of hours, phone Glasney Lodge on 01326 253503 at any time or email Halls.help@fxplus.ac.uk

We also have range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our FX Plus Student Services page to find out more or call 01326 370460 during office hours.

And if you have a problem during the night or at the weekend, you can contact our Security team on 01326 255875.

Section 5 - Further information for our Postgraduate Researchers 

Information you will want to be aware of:

As more buildings become COVID-19 secure (our Campus Services team continue to survey all buildings to establish building workflow systems, and the safe capacity of individual offices and work spaces, there will be the opportunity for more staff and research students to work on campus.

If you are still experiencing significant difficulties with working at home, then we advise you to speak to your supervisor in the first instance. This will ensure that they are aware of your need for space, and can support a return to your normal work area once all the relevant safety assessments have been made.

Given that social-distancing measures will mean that capacity of most work spaces will be reduced, it is likely that access to a limited number of desk spaces will need to be managed on a rota basis to support fair access for all occupants of each room.

This means that you may be asked to share a desk with another person (even if you previously had your own desk). Where required, arrangements will be made for “click and collect” access for you to pick up any personal belongings that have been left in desks.

You may also be asked to clean shared desks and any other touch points (phones / screens etc) before and after you use them, and to keep a local record of who has used the space and on what day (to help support Test, Track and Trace).

Our academic Colleges are currently planning for how to manage re-opening of their PGR study spaces as part of our Research Restart process. We expect that Colleges will be able to share more detailed information later this month about how returning PGR study spaces will be managed. There may be some variation in timings and arrangements for re-opening of PGR offices across different Colleges, buildings and campuses, according to the particular complexity, pressures and demand in different areas.

If you do not normally have a designated desk space or use of a shared study space within your College, or if this space is not available yet, then you will be able to access one of the bookable study spaces on campus, details of which are in FAQ 3.5 on this page.

As part of our commitment to making the campuses safe for your return, our Health and Safety team have created some online training that PGR students must complete before you return to campus.

This is mandatory training and where you receive permission to return to campus, you should not do so until this training has been completed. The training can be accessed here and is hosted on ELE. If you also hold a staff role – for example as a PTA – you will be required to complete the training via LearnUpon. You only need to do the training once.

Once completed, you will be able to refer back to any of the information within the training if you wish to do so. We also encourage you to read the guidance on studying safely on campus which may assist you further with any particular concerns or difficulties you may be experiencing.

Access to the majority of buildings on campus remains restricted at present and where possible you should continue to work from home, unless you have a specific purpose to attend campus – for example to deliver teaching, or to access research facilities or booked study spaces.

Permission is required – via your College research restart process (your supervisor will be able to advise on the process) – to work in labs or other specialist research spaces. Booking is required for general study spaces, and access to PGR offices within Colleges and research groups will be subject to local arrangements (to be confirmed in due course, as above).

A “digital first” approach will continue for supervisory meetings, as a result of the recent announcement of a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page.

PGR Support are currently offering a digital-only service as a result of COVID-19, while we continue to work on identifying appropriate reception spaces. However, you can meet with colleagues through video conferencing via MS Teams or Zoom if needed. Please do submit queries by email to your College contacts listed here. Colleagues will come back to you as quickly as possible.

For the first term of 2020/21 the Researcher Development Programme will be delivered exclusively online. All our normal sessions will run, with the addition of a weekly ‘Focus on…’ question and answer panel series.

We’ve been working with PGRs to develop new online resources for our ELE page. These will be launched in September. Full details of the programme can be found here.

We also have two podcasts to support PGR training and development:

  • Beyond your research degree, a podcast about non-academic careers. You can listen and subscribe on Apple Podcasts, Spotify and Stitcher
  • Researchers, Development and the In-Betweens, about the experience of being a researcher in HE. You can listen and subscribe on Apple Podcasts, Spotify and Stitcher

We have set up a dedicated webpage with a large list of FAQs relating to your research degree which we are regularly updating. If you are unable to find an answer to your question on this page please email: doctoral.college@exeter.ac.uk where we will do our best to answer your question.

Section 6 - Preparing our accommodation

Information you will want to be aware of:

Across our residences extra measures are in place to ensure we are COVID-19 secure. The Residences teams have all completed enhanced refresher training in safe cleaning practices, and they will be available for further reassurance and guidance.

Your accommodation will be allocated as part of a household. This is in line with the current government guidance. Social distancing is not required within the household unless you or someone within the household is self-isolating. This means that within your household, you are not required to wear a face covering. However in communal spaces, shared corridors and at Residence Life activities, or events where you will be meeting other people, you may be required to wear a face covering.

Social Distancing & Safety Measures

  • We ask all our residents to adhere to the social distancing measures in place
  • We have installed visible modifications and signage around Receptions as well as inside residences
  • Lifts (where available) will be restricted to 2 people from the same household only
  • There will be hand-wash/sanitising stations in key points around the Receptions and residences
  • Residents will be expected to use the toilet/washroom facilities within their own room/flat only

For catered residences

  • Each dining zone will be thoroughly sanitised after use
  • We have installed several hand-sanitiser stations at convenient points throughout the dining journey, as well as clear and simple signage to help you through the one-way dining rooms
  • We have limited the amount of touch points in the dining halls and will have adequately ventilated spaces
  • We have rearranged dining spaces and furniture to adhere to the current social distancing regulations

Section 7 - Further information

Information you may find helpful:

The University, in partnership with its alumni community, has created the Success for All Fund to help you if you are experiencing unexpected financial challenges affecting your ability to study.

You may be facing financial hardship; be struggling to pay for IT or a learning disability assessment; or have bills to pay while waiting for your first grant payment to arrive. All registered undergraduate and postgraduate University of Exeter students are eligible to apply, irrespective of fee-status.

Find out more on our Student Funding webpages.

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