Students - What you need to know and do before you come to campus
Before coming to campus, please read the information below carefully.
Section 1 - What you MUST do before you come to campus
Remember that if you, or anyone in your household, develops symptoms of COVID-19, you must self-isolate and contact the Rapid Response Hub to request a test. We recommend everyone keeps up to date with the UK Government guidance on safe travel during the coronavirus outbreak.
We know that for some of our new and returning students taking the step to come to campus will be of greater concern, because they have a physical or mental health condition that places them at a higher risk of harm. They may, therefore, still feel particularly vulnerable.
If you are not able to attend campus for health or wellbeing reasons, you may, in some circumstances be able to study remotely. Find out more on our dedicated remote study information pages. Remote learning may not, however, be possible in all cases, for example because of professional, statutory or regulatory requirements on certain programmes.
If you are a postgraduate research student, please follow guidance provided by your supervisor and the Doctoral College in relation to your access to on-campus research facilities and use of other services and resources available to support your research.
It continues to be vitally important that everyone gets tested twice a week, every week, to help protect our University community. It’s fast and easy.
We have test centres across our campuses where you can continue to get tested and we now have a number of locatiosn where you can collect an LFD home test kit to test yourself regularly at home. Locations and opening times are available on our website.
More information on regular testing can be found on our dedicated testing webpages
We must continue to work together and each take personal responsibility for protecting our University community. We expect students to abide by our ‘Student Community Charter’ which sets out the personal commitments we must all make, alongside the University’s commitment to reducing the risk of COVID-19 transmission.
Please read the Student Community Charter for our campuses in Exeter and Cornwall (shown below) and commit to what you need to do to keep our University community and our neighbours safe and healthy.
Face coverings will no longer be required in outdoor areas. However the University has a strong expectation that students and colleagues will continue to wear face-coverings in shared indoor spaces to lower the risk of COVID-19 transmission.
Government guidance is that face coverings remain mandatory in healthcare settings. This will apply to colleagues and students using our RILD building and other hospital sites in Cornwall and Exeter. Please also be mindful that there may be different guidance in place if you are in a shared setting, such as an NHS building.
Please also remember and be sensitive to the fact that some members of our community are unable to wear face coverings.
If you have COVID-19 symptoms and you are travelling to one of our test sites to take a test, you must wear a face covering at all times, keep a safe distance from others, use sanitiser gel on your hands and avoid touching surfaces.
In summary, our guidance is as follows:
- All persons are strongly recommended to wear a face covering inside the buildings.
- There is a strong expectation that we will continue to wear face coverings where we cannot keep a safe distance from others.
- If you are in an individual office you do not need to wear a face covering but you are strongly recommended to do so if you’re moving around your building or wider campus.
- You are asked to test yourself before coming to work as this is another useful way to control infection and protect others
- Face coverings will continue to be made available to all staff, students and visitors from the face covering stations. Transparent face coverings and visors are also available from University receptions.
- Some tasks, based on the local risk assessment, may require staff who will be required to work in very close proximity to other staff, students or members of the public, to continue to wear a face covering for the time being.
- In the event of a change in government policy or local outbreaks requiring public health intervention, at the request of a competent body, all staff, students and visitors will be required to wear face coverings if requested, unless exempt.
Face coverings remain available from the following locations:
Streatham Campus: Forum Street (entrance to Devonshire House, and Sanctuary / Blackwell’s foyer); Building:One; Peter Chalk Centre; Old Library
St Luke’s Campus: X-Keys café; InfoPoint
Penryn Campus: Glasney Porter’s Lodge; The Compass Helpdesk; ESI reception (for staff only)
Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy.
Exemption cards, lanyards and badges, and 'Give me space' badges are available from all home test kit collection points
This term, following Government guidance, we will deliver the vast majority of your teaching face-to-face on our campuses, with personal academic support. We have listened to your feedback and will be taking some of the best aspects of online, flexible learning and using these to support face-to-face teaching, for example, ensuring where possible that lecture material is also available online to watch at your own pace to complement your on-campus sessions.
In addition, our teaching protocols will be displayed in teaching spaces across our campuses and these outline the measures still in place to help reduce the transmission of COVID-19:
Protect yourselves and others – teaching in Term 1
- Sign up to our Student Community Charter
- Log your location for Test and Trace
- Wipe down before you sit down – clean your spot
- Be mindful of the 2m teaching zone
- Continue to wear your face covering unless exempt
- Follow the guidance displayed in windows
- Fill up from the back, spread out to use the space
SafeZone is an online app that helps us to help you whilst on campus, if you request it. The app is available for all colleagues and students to download and sign into if they wish.
In the event of an emergency, we’ll be able to keep you updated, via text messages, should you need to be aware of any vital location-based information. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.
To download the app please go to: www.safezoneapp.com and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.
In addition to the existing University-wide COVID-19 secure measures we strongly recommend that all colleagues and students use the NHS app for Test and Trace. QR codes will be in place in teaching spaces.
More information is available on the NHS website
If you are a medical student working in a medical environment, it may be appropriate for you to temporarily pause the contact tracing function of the NHS app. You should remember to turn contact tracing back on once you leave the medical environment. The app gives you the option to set a reminder to turn contact tracing back on after a certain amount of time.
The Here to Help team is available on all our campuses to answer queries and support staff and students.
On the Penryn Campus, our Here to Help / FX Plus Information Marshals will be on campus from 9.30 am to 5.00 pm, from Monday to Friday. Please contact firstname.lastname@example.org if you have any queries.
In Exeter, our Here to Help team will be present on St Luke’s campus Monday to Friday and at Streatham seven days a week. They are able to advise on where to find services such as testing, vaccinations, on COVID-19 protocols and can signpost colleagues and students to digital and telephone help services.
If you have any questions then please contact the team via email: HeretoHelp@exeter.ac.uk
To help you to study where and when you want to, you should bring your own laptop to campus wherever possible. We’ve created plenty of spaces for you to use your own computer and you can find these bookable and drop in spaces online. There are now reduced computer study spaces on campus, especially in the libraries. However, you can still access a PC on campus and we will make sure you have the access you need for your studies. Book a desk with a PC here
If bringing your own device is financially difficult, you can apply for funds to buy computer equipment through the University's Success for All fund. If your individual circumstances mean that you may need assistance to buy specialist equipment, we may also be able to help.
To help reduce touch points on our campuses, and reduce the risk of infection, we have introduced ‘cashless’ systems in all University operated catering and shopping facilities on our Exeter and Cornwall campuses. We are supporting card and/or contactless payments and anticipate this arrangement is likely to continue for the foreseeable future.
Visit the dedicated pages for our services and facilities on our Cornwall campus:
Find out about remote study and whether you are eligible on our remote study webpage
If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.
Our Student Health Centre is available to help with any health concerns – make sure you register online when you arrive
Our Residence Life Teams are there to help if you are living in University accommodation – get in touch with them for wellbeing support and advice
We also have a range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our website to find out more
And if you have a problem during the night or at the weekend, you can contact our Security team on 01392 723999.
While living in university accommodation, you will have access to help and support at all times. If you have problems in your flat or need welfare support out of hours, phone Glasney Lodge on 01326 253503 at any time or email Halls.email@example.com
We also have range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our FX Plus Student Services page to find out more or call 01326 370460 during office hours.
And if you have a problem during the night or at the weekend, you can contact our Security team on 01326 255875.
The University, in partnership with its alumni community, has created the Success for All Fund to help you if you are experiencing unexpected financial challenges affecting your ability to study.
You may be facing financial hardship; be struggling to pay for IT or a learning disability assessment; or have bills to pay while waiting for your first grant payment to arrive. All registered undergraduate and postgraduate University of Exeter students are eligible to apply, irrespective of fee-status.
Find out more on our Student Funding webpages.