Students - What you need to know and do before you come to campus
Before coming to campus, please read the information below carefully.
Section 1 - What you MUST do before you come to campus
The health and wellbeing of our students, is our overriding priority. We’re recommending that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a support session. Keep refreshing your timetable to stay up-to-date with any changes.
Remember that if you, or anyone in your household, develops symptoms of COVID-19, you must self-isolate and contact the Rapid Response Hub to request a test. We recommend everyone keeps up to date with the UK Government guidance on safe travel during the coronavirus outbreak.
We know that for some of our new and returning students taking the step to come to campus will be of greater concern, because they have a physical or mental health condition that places them at a higher risk of harm. They may, therefore, still feel particularly vulnerable.
If you are not able to attend campus for health or wellbeing reasons (or other personal or logistical reasons related to COVID-19) you may, in some circumstances be able to study remotely. Find out more on our dedicated remote study information pages. Remote learning may not, however, be possible in all cases, for example because of professional, statutory or regulatory requirements on certain programmes.
If you are a postgraduate research student, please follow guidance provided by your supervisor and the Doctoral College in relation to your access to on-campus research facilities and use of other services and resources available to support your research.
Students should take two LFD tests, three days apart, before coming to campus to use any shared spaces or attend any teaching.
Regular tests prevent the spread of COVID-19, and will allow us to continue in-person teaching and lab activity.
Find out more and book your tests on our dedicated testing webpage.
This is a challenging time for the University, our colleagues, students and the communities we live and work in. We must work together and each take personal responsibility for keeping each other safe. We expect students to abide by our ‘Safe Community Charter’ which sets out the personal commitments we must all make, alongside the University’s commitment to managing the risk presented to us all by COVID-19.
Please read our Safe Community Charter for our campuses in Exeter and Cornwall (shown below) and commit to what you need to do to keep our University community and our neighbours safe and healthy.
Face coverings will no longer be required in outdoor areas. However the University has a strong expectation that students and colleagues will continue to wear face-coverings in shared indoor spaces to lower the risk of COVID-19 transmission.
Government guidance is that face coverings remain mandatory in healthcare settings. This will apply to colleagues and students using our RILD building and other hospital sites in Cornwall and Exeter. Please also be mindful that there may be different guidance in place if you are in a shared setting, such as an NHS building.
Please also remember and be sensitive to the fact that some members of our community are unable to wear face coverings.
If you have COVID-19 symptoms and you are travelling to one of our test sites to take a test, you must wear a face covering at all times, keep a safe distance from others, use sanitiser gel on your hands and avoid touching surfaces.
In summary, our guidance is as follows:
- All persons are strongly recommended to wear a face covering inside the buildings.
- There is a strong expectation that we will continue to wear face coverings where we cannot keep a safe distance from others.
- If you are in an individual office you do not need to wear a face covering but you are strongly recommended to do so if you’re moving around your building or wider campus.
- You are asked to test yourself before coming to work as this is another useful way to control infection and protect others
- Face coverings will continue to be made available to all staff, students and visitors from the face covering stations. Transparent face coverings and visors are also available from University receptions.
- Some tasks, based on the local risk assessment, may require staff who will be required to work in very close proximity to other staff, students or members of the public, to continue to wear a face covering for the time being.
- In the event of a change in government policy or local outbreaks requiring public health intervention, at the request of a competent body, all staff, students and visitors will be required to wear face coverings if requested, unless exempt.
Face coverings remain available from the following locations:
Forum Street (entrance to Devonshire House, and Sanctuary / Blackwell’s foyer); Building:One; Peter Chalk Centre; Old Library
St Luke’s Campus: X-Keys café; InfoPoint
Penryn Campus: Glasney Porter’s Lodge; Masters suite (for Masters students only); ESI reception (for staff only)
Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy.
Exemption cards, lanyards and badges available for colleagues and students who choose to use one and these are available from:
· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)
“Please give me space” cards and badges are also available at the above locations.
When you come to campus for a teaching session please remember to:
- Fill seats furthest from the door first
- Maintain social distancing
- Wear a face covering (unless exempt)
- Clean your desk area before you use it
- Note your seat and room location
- Please don’t eat, or drink (apart from water bottles)
- At the end of a session, leave from seats nearest the door
Stay at home, self-isolate and request a test
You can request a COVID-19 test via our Rapid Response Hub, find out more on our Rapid Response Hub webpage.
The Rapid Response Hub can provide a COVID-19 test for you, but only if you have COVID-19 symptoms (i.e. a new persistent cough, a high temperature, loss of taste and smell).
Anyone with symptoms must self-isolate immediately by law. You can find further information on self-isolating on our webpage, including how long you are required to self-isolate for, the support available and the guidance for close contacts.
If you are contacted by NHS Test and Trace as a close contact of someone with a positive COVID-19 test result, please self-isolate and contact the Rapid Response Hub.
SafeZone is an online app that helps us to help you whilst on campus, if you request it. The app is available for all colleagues and students to download and sign into if they wish.
In the event of an emergency, we’ll be able to keep you updated, via text messages, should you need to be aware of any vital location-based information. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.
To download the app please go to: www.safezoneapp.com and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.
In addition to the existing University-wide COVID-19 secure measures we have in place, we’re asking all colleagues, students and visitors coming to campus to support any Public Health England tracing requirements.
Across our campus, you’ll see QR codes on display in locations such as teaching spaces which you will need to scan on arrival. You will then be given the link to complete the short form. The details collected will be used to support tracing if required in the event of a case/outbreak of COVID-19.
This information will be stored securely for 21 days, in line with data protection laws, and will not be shared with anyone else other than NHS Test and Trace. We will also not use your data for anything else.
You can also download the NHS COVID-19 app which works by actively scanning your location, and alerting you if you have been near other app users who have tested positive for COVID-19. More information is available on the NHS website
If you are a medical student working in a medical environment, it may be appropriate for you to temporarily pause the contact tracing function of the NHS app. You should remember to turn contact tracing back on once you leave the medical environment. The app gives you the option to set a reminder to turn contact tracing back on after a certain amount of time.
The Here to Help team is available on our Streatham Campus to answer queries and support. They are based in the Forum but walk around other areas supporting on campus activities including Campus Tours, and the use of teaching and study spaces.
Here to Help can advise where to find services, about COVID-protocols and can signpost staff and students to digital and telephone help services. The friendly and approachable teams have a presence on campus Monday to Friday from 0900 – 1700hrs through the summer holidays.
If you have any questions then please contact the team via email: HeretoHelp@exeter.ac.uk
We have enhanced cleaning in place as part of COVID-19 measures. This includes overnight cleaning and cleaning of touch-points throughout the day.
There are also some measures you will need to take to promote good hygiene including regularly washing or sanitising your hands.
When you use a space on campus for studying or when you attend an in-person taught session you will need to clean the space before and after you use it with the materials provided. This is a good practice to get into when you visit catering facilities or when you use other spaces and you will find cleaning stations available. Guidance on how to clean down your study space is available on our website.
There are some high frequency touchpoints where you should sanitise your hands before and after. These include printers (due to sensitivity the machines cannot be directly sprayed with cleaning fluid after every use) and water coolers.
As a result of social distancing the number of study spaces on campus is much lower. You will be able to book a study space and we will ask you to clean the space before and after you use it with the materials provided. To start, our study spaces will have reduced opening times and, initially at least, group study won’t be possible. You can find out more about how to use the study spaces on our website.
Study Zone is a quiet independent study space in The Forum where you can get help with a wide range of study skills. You can book a space to study in the Career Zone at our Streatham Campus, please note there are fewer spaces.
How to book a study space
Study spaces across all our campuses are now COVID-19 secure with social distancing and other safety measures in place. We have created a booking system - to ensure you have guaranteed access to a space before you come onto our campuses:
St Luke’s and Streatham campuses
You can access the booking system for Exeter campuses online.
There are currently two or three booking slots per day for each study desk and you will be able to book up to five sessions a week in advance. For safety reasons we now have a significantly smaller number of PCs available so please bring your own device or book a space with a PC only if urgently required.
You can access the booking system for Penryn online.
You can book a study space up to 14 days in advance and for the duration of time you think you need. Please be considerate of others also trying to book space, so please do not overbook and if you no longer need your booking or have finished your study before your booking has come to an end, please cancel or amend your booking.
The Undergraduate Learning Lounge and the Multimedia Lab (with 9 PCs) in Peter Lanyon Building are available for use if you are not able to book in advance. The Masters Suite is available for Masters students, 24 hours a day, 7 days a week – access by card only.
We ask that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity. You can book to use a study space to access an online teaching session if you are on campus for in-person teaching – please do bring your laptop or device with you to access the session. Headphones are also recommended if using shared study space.
As there will be online teaching as well as in person teaching you will need access to a computer and the internet. Please bring your own computer (i.e. laptop) and ensure you have internet connectivity in your accommodation so that you can study remotely.
There will be a very small number of computer study spaces on campus. There are far fewer than normal due to social distancing and to enable good cleaning practices. These are available to book but you should seek to use your own device.
If bringing your own computer is financially difficult, you can apply for funds to buy computer equipment through the University's Success for All Fund. If you are disabled and need help to buy specialist equipment, we may also be able to help. You can find out more and apply online on our website.
We will make sure you have access to any specialist software you need for your studies virtually.
For current PGR students who normally have access to desktop computing equipment within office spaces on campus, please refer to section 5.1 on PGR study spaces. Computing equipment may also be provided by academic Colleges for some new PGR students - you will be informed if this is the case for your programme of study.
To help reduce touch points on our campuses, and reduce the risk of infection, we have introduced ‘cashless’ systems in all University operated catering and shopping facilities on our Exeter and Cornwall campuses. We are supporting card and/or contactless payments and anticipate this arrangement is likely to continue for the foreseeable future.
Visit the dedicated pages for our services and facilities on our Cornwall campus:
If you are delaying in coming to campus for in person due to restrictions on travel, self-isolation or any other reason please complete our Temporary Remote Study form. This will enable academic colleagues to be aware you are studying remotely. You are able to update your information on the form at any time.
More information about Remote Study is available on our webpages.
If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.
Our Student Health Centre is available to help with any health concerns – make sure you register online when you arrive
Our Residence Life Teams are there to help if you are living in University accommodation – get in touch with them for wellbeing support and advice
We also have a range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our website to find out more
And if you have a problem during the night or at the weekend, you can contact our Security team on 01392 723999.
While living in university accommodation, you will have access to help and support at all times. If you have problems in your flat or need welfare support out of hours, phone Glasney Lodge on 01326 253503 at any time or email Halls.firstname.lastname@example.org
We also have range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our FX Plus Student Services page to find out more or call 01326 370460 during office hours.
And if you have a problem during the night or at the weekend, you can contact our Security team on 01326 255875.
Some bookable campus study spaces may still have a capped occupancy level initially due to furniture not being in place and for space management purposes. This will be reviewed over the coming weeks and wherever possible spaces will be returned to pre-COVID occupancy levels.
As noted in the Registrar's email, it is important that we maintain our commitment to working together as a community to keep each other safe and reduce the transmission of COVID-19. All students and staff are encouraged to continue to use the preventive measures in place e.g. regular testing, hand sanitising and vaccinations, as well as the use of face coverings in indoor settings.
If you do not normally have a designated desk space or use of a shared study space within your college, or if this space is not available yet, then you will be able to access one of the bookable study spaces on campus, details of which are in FAQ 3.3 on this page.
As part of our commitment to making the campuses safe for your return, our Health and Safety team have created some online training that PGR students must complete before you return to campus.
This is mandatory training and where you receive permission to return to campus, you should not do so until this training has been completed. The training can be accessed here and is hosted on ELE. If you also hold a staff role – for example as a PTA – you will be required to complete the training via LearnUpon. You only need to do the training once.
Once completed, you will be able to refer back to any of the information within the training if you wish to do so. We also encourage you to read the guidance on studying safely on campus which may assist you further with any particular concerns or difficulties you may be experiencing.
PGR Support are currently offering a digital-only service as a result of COVID-19, while we continue to work on identifying appropriate reception spaces. However, you can meet with colleagues through video conferencing via MS Teams or Zoom if needed. Please do submit queries by email to your College contacts listed here. Colleagues will come back to you as quickly as possible.
The Researcher Development programme has finished for the summer while we plan for the next academic year. However there is still a wealth of online resources available to throughout the summer including our courses on ELE, recordings of our webinars, as well as our two podcasts. Beyond your research degree, a podcast about non-academic careers and Researchers, Development and the In-Betweens, about the experience of being a researcher in HE. You can listen and subscribe to both on Apple Podcasts, Spotify and Stitcher
We have set up a dedicated webpage with a large list of FAQs relating to your research degree which we are regularly updating. If you are unable to find an answer to your question on this page please email: email@example.com where we will do our best to answer your question.
The University, in partnership with its alumni community, has created the Success for All Fund to help you if you are experiencing unexpected financial challenges affecting your ability to study.
You may be facing financial hardship; be struggling to pay for IT or a learning disability assessment; or have bills to pay while waiting for your first grant payment to arrive. All registered undergraduate and postgraduate University of Exeter students are eligible to apply, irrespective of fee-status.
Find out more on our Student Funding webpages.