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Students - What you need to know and do before you come to campus

As we return to our campuses for the beginning of the new academic year, we want to make sure you’re aware of the robust measures we’ve put in place to ensure our teaching, study and social spaces are COVID-19 secure for students.

We’ll be delivering blended learning through a mixture of in person and online teaching sessions and considerable planning and preparation has gone in to ensuring that in-person teaching can be delivered in a COVID-19 secure way. Our support services will be open for students and so we can ensure you are fully supported.

We’re recommending you only come onto campus when you have scheduled in-person teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a sport or society. This is so we can manage the capacity levels on each of our campuses to ensure we are operating in a COVID-19 secure way.

To help us to keep you, each other, our colleagues and our wider community safe, we are asking all students be aware of the personal responsibility we all need to take at this time and to read the information on this webpage before coming to campus.

Section 1 - What you MUST do before / when you come to campus for the first time

Please ensure you have completed all of the relevant tasks below before you come to campus.

Before you come to campus everyone must:

The health and wellbeing of our students, is our overriding priority. We’ve worked hard over the summer to ensure that all of our campuses are COVID-19 secure, so that you can come to campus to study and to live in our Halls of Residence.

If you are taught undergraduate or post-graduate student, you will be aware that some of your seminars will be timetabled on campus for in person teaching, while others will be delivered online. We’re recommending that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a support session, sport or society.

We know, that for some of our new and returning students taking the step to come to campus will be of greater concern because they have a physical or mental health condition that places them at a higher risk of harm. They may, therefore, still feel particularly vulnerable.

If you are not able to attend campus for health or wellbeing reasons (or other personal or logistical reasons related to COVID-19) you may, in some circumstances be able to study remotely either for the first term or for the whole year and we can offer flexibility to assist with your personal requirements. If you are unable to be on campus by the start of your programme, please email coronavirusenquiries@exeter.ac.uk with your Exeter Student Number, Programme, intended enrolment date, if post start date, and intended on-campus date. This information will be shared with your personal tutor and relevant departments to ensure you are supported in this transition.

Remote learning may not, however, be possible in all cases, for example because of professional, statutory or regulatory requirements on certain programmes. You may also prefer to continue with your plans to move to one of our campuses, into Halls of Residence or private accommodation locally and to start or return to your studies on campus. We have given considerable thought to how we can provide the support and reassurance that you may need if this is the case, so that you can still succeed in your studies and enjoy student life this year.

If you are a post graduate research student, please follow guidance provided by your supervisor and the Doctoral College in relation to your access to on-campus research facilities and use of other services and resources available to support your research.

More information about the steps that we recommend you take and the services we provide can be found on our website.

We have safety items available for all students arriving on our campuses. Your pack will contain three re-usable face masks and a digital thermometer.

If you’re living in University managed accommodation these items will be waiting in your room when you arrive. If you’re living in private accommodation, please collect them from following locations on the following dates:

Streatham campus

  • 21-25 September, 10am-1pm, Great Hall

Additional dates/times to pick up your packs will also be available on 8-9 October and 12-13 October, 10am-1pm with the location being confirmed shortly.

St Luke's campus

  • 21-25 September 10am-1pm, marquee on the Quad
  • 8-9 and 12-13 October 10am-1pm, marquee on the Quad

Penryn campus

  • From 14 September 9am-1pm Monday-Friday, ESI Reception

This is a challenging time for the University, our colleagues, students and the communities we live and work in. We must work together and each take personal responsibility for keeping each other safe. We expect students to abide by our ‘Safe Community Charter’ which sets out the personal commitments we must all make, alongside the University’s commitment to managing the risk presented to us all by COVID-19.

Please read the Exeter campuses and Cornwall campuses Safe Community Charters (shown below) and commit to what you need to do to keep our community and our neighbours safe and healthy.

Before you come to campus please check:

  1. You do not have any symptoms however mild (a high temperature, new continuous cough or a loss of taste/smell) and, if you do, contact our Rapid Response Hub to get a test – contact details of the Hub are below

  2.  You have not been contacted by NHS test and trace or other Public Health Official to let you know you are a close contact of someone who has tested positive – if you have please follow the advice you’re given and also let us know by contacting the Rapid Response Hub

  3. You have a timetabled event and/or booking i.e. study space booked, sporting or society activity as you should only come to campus for teaching and bookable activities. Students living in University accommodation on our campuses can use our outside spaces and catering facilities should they wish to do so

  4. You have your face covering

  5. You have read the Safe Community Charter (Exeter‌ and Cornwall‌)

Rapid Response Hub contact details:

For students at our Exeter campuses please contact the Rapid Response Hub by email: rapidresponsehub@exeter.ac.uk or call 01392 722929. The Rapid Response Hub is open 8am-6pm on weekdays, and 9am-1pm on Saturdays and Sundays.

For students at our Cornwall campus please contact the Rapid Response Hub by email: covidresponse@fxplus.ac.uk or call 01326 370402. The Rapid Response Team is currently available 9am-5pm on weekdays, with weekends being initially covered by our out of hours teams.

Section 2 - The safety measures we have in place

When on campus you need to follow:

Current evidence suggests that younger people are less likely to develop recognisable symptoms of COVID-19. It therefore remains vitally important for colleagues and students alike to:

  • Continue to wear a face covering
  • Keep hands clean
  • Keep a safe distance from others

Following an increasing trend in the COVID-19 infection rate, the Government has now also imposed the Rule of Six concerning face-to-face social gatherings. Without taking all of these protective steps, you may unknowingly pass the virus onto others, including those that are much more susceptible.

All colleagues and students need to take collective responsibility and work together to play our part in preventing the spread of any COVID-19 infection. Doing so, we will protect ourselves, our family and friends, university colleagues and students and play our role in keeping our local community as safe as we can. Keeping our community safe in this way is especially good to maintain given that currently the rate of infection in the South West remains lower than most other parts of the country. Let’s help keep it way that way as without continuing to follow the guidance it can soon change and potentially place further regional restrictions on us all.

In line with government guidance, face coverings are mandatory in places such as shops, libraries and public transport both on campus and in the City. All colleagues and students are expected to wear a face covering while on campus. This includes inside all buildings, marquees and outside areas where you’re likely to come into contact with people outside of your household.

You must wear a face covering when inside University buildings – this includes wearing a face covering when in one of our marquees during the day (unless you are eating at the time) and when queuing at a catering outlet. 

You do not have to wear a face covering when eating/drinking in a catering outlet and you do not have to wear a face covering outside unless you are unable to socially distance (for instance in a queue) or you wish to do so.

There are selected areas where face coverings are not required. However, the choice as to whether you wish to continue to wear them remains yours. Consideration should be made to wearing face coverings regarding:

Staff in individual offices
Occupants of shared office spaces are expected to wear face coverings unless spaced 2m apart with this distance capable of being maintained at all times. You don’t need to wear a face covering if you’re in an individual office. But you are expected to do so if you’re moving around your building or wider campus.

Frontline student service staff
Those working in areas such as hubs and information points, do not need to wear face coverings if your service desk is fitted with a transparent screen. However, you can choose to wear a face covering in addition to using the screen if you feel more comfortable with this. Where a screen is not in place, you are expected to wear a face covering or visor.

Teaching academics
Teaching colleagues will have access to a face visor and face coverings. These must be worn if you move outside of your marked 2m safe teaching zone or if you feel it’s likely that students may come within 2m. You can ask students to wear a face covering.

Colleagues in third party / host employer premises such as the NHS, should follow local policy. If you have any concerns, please discuss with your line manager / supervisor.

Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy.

It’s also important for us all to ensure members of our community that should be wearing face coverings are doing so. On occasions where someone is not wearing a face covering and there is no indication they have an exemption, we are therefore asking colleagues and student alike to appropriately and with empathy, point out the need to be wearing a face covering where they are. Taking collective responsibility, will help play a role in quickly establishing the correct use of face coverings, establish this as a social norm and keep the University and wider community safe.

Exemption cards and badges available for colleagues and students who choose to use one (lanyards will be available shortly) and these are available from:

· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)

“Please give me space” cards and badges are also available at the above locations.

To keep all of us safe we will continue to monitor the national picture and review face covering policy each week and will communicate any changes.

When you come to our campuses for a teaching session please remember to:

  • Fill seats furthest from the door first
  • Maintain social distancing
  • Wear a face covering (unless exempt)
  • Clean your desk area before you use it
  • Note your seat & room location
  • Please don’t eat, or drink (apart from water bottles)
  • At end of session, leave from seats nearest the door

Stay at home, self-isolate and request a test

Your safety is our overriding priority at the University, and we are working hard to make sure that our campuses are as COVID-19 secure as possible. One of the measures we’ve put into place to keep all students and staff safe, is our Rapid Response Hub. Find out more on our dedicated Rapid Response Hub webpages.

The Rapid Response Hub can provide a COVID-19 test for you, but only if you have COVID-19 symptoms (ie a new persistent cough, a high temperature, loss of taste and smell). People who have a slight cough or a runny nose are not eligible. You must contact the Hub (in Exeter or Cornwall) by email with your name, address, phone number and your symptoms.

For students at our Exeter campuses please contact the Rapid Response Hub by email: rapidresponsehub@exeter.ac.uk

For students at our Cornwall campus please contact the Rapid Response Hub by email: rapidresponse@fxplus.ac.uk 

Anyone with symptoms who requests a test must self-isolate immediately by law. If there is high demand at the Hub you can also request a test via the NHS national test scheme.

If your test is positive you’re required by law to continue your self-isolation for at least 10 days. The Rapid Response Hub will contact you to make sure you’re ok and ensure you have the support you need. They’ll identify who else is in your household as they will also be required to self-isolate for 14 days. Public Health officials will then get in touch to identify any “close contacts” who live outside of your household.

A close ‘contact’ is a person who’s been close to someone who has tested positive for COVID-19 anytime from 2 days before the person was symptomatic up to 7 days from the onset of symptoms (this is when they are infectious to others). This could be a person who:

  • spends significant time in the same household
  • is a sexual partner
  • has had face-to-face contact (within one metre), including:
    • being coughed on
    • having skin-to-skin physical contact, or
    • contact within one metre for one minute
  • has been within 2 metres of someone who has tested positive for COVID-19 for more than 15 minutes
  • has travelled with them in a small vehicle, or in a large vehicle or plane

If you are identified as a close contact by someone who’s tested positive, you are required by law to self-isolate for 14 days from the last contact you had with the person who tested positive. Public Health officials will also contact you. As you will be in isolation you are not eligible for a test yourself unless you develop symptoms. You should continue to wear your face covering (FACE), wash your hands (HANDS) and keep a safe distance (SPACE).

If you know someone who is a close contact of someone who has had a positive test you are not eligible for a test yourself but if you are worried, we recommend that you self-isolate for several days, since that will help the community greatly.

The Hub will advise you on requesting a free test to check if you have COVID-19; support you to self-isolate if you receive a positive result; and let you know how and when you can return to campus safely after self-isolating.

 

If you are contacted by NHS Test and Trace as a close contact of someone with a positive COVID-19 test result, please contact the Rapid Response Hub.

We’ve recently purchased SafeZone, an online app, that helps us to help you whilst on campus if you request it. The app is available for all colleagues and students to download and sign into if they wish. In the event of an emergency, we’ll be able to keep you updated, via text messages, should you need to be aware of any vital location-based information. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To download the app please go to: www.safezoneapp.com and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.

In addition to the existing University-wide COVID-19 secure measures we have in place, we’re asking all colleagues, students and visitors coming to campus to support any Public Health England tracing requirements through the use of a simple logging in/out system.

To do this we will be asking everyone attending our Exeter campuses for the activities below to complete a short online form. A QR code, and an alternative web address, will be on display in locations across campuses, which you will need to scan or input on arrival. You will then be given the link to complete the short form, when you are:

  • Attending a lecture/seminar
  • Using a catering outlet
  • Participating in/spectating a sporting event
  • Attending a Guild/Union society event
  • Attending a faith event
  • Visiting a museum / collection
  • Using University transport

We also have similar systems set up on our Cornwall campus and will be asking colleagues, students and visitors to follow local procedures and use the QR code/website to log in/out, where necessary.

The details collected will be used to support tracing if required in the event of a case/outbreak of COVID-19.

The information we collect will be stored securely for 21 days, in line with data protection laws, and will not be shared with anyone else other than NHS Test and Trace. We will also not use your data for anything else.

Please remember that: so we can manage the capacity levels on each of our campuses to ensure we are operating in a COVID-19 secure way, we’re recommending students only come onto campus when they have scheduled in-person teaching sessions, scheduled time in the lab or other specialist research facility, a pre-booked a study space or other pre-arranged activity such as a sport or society. Colleagues should not come to campus unless authorised to do so by their line manager or supervisor.

Section 3 - Coming to campus for a teaching and/or bookable session or research degree study

When coming to campus for a teaching session, research degree study and/or bookable session i.e. sporting activity you need to know:

You will be aware that some of your seminars will be timetabled on campus for in person teaching, while others will be delivered online.

We’re recommending that you only come onto campus when you have:

  • scheduled face to face teaching sessions in your timetable
  • scheduled time in the lab or other specialist research facility
  • pre-booked a study space or other pre-arranged activity such as a sport or society

Please note, if you are living in University accommodation on our campuses, you can use our outside spaces and catering facilities should you wish to do so.

PGR students should also refer to section 5 for further information on accessing office, laboratory or study spaces on campus.

Face coverings must be worn on public transport. In Cornwall, First Bus will be increasing the frequency of its service at peaks times. Please check the timetable for details. In Exeter, the Stagecoach D bus has been re-branded as the Uni bus with a significantly enhanced frequency – their new timetable can be viewed on the Stagecoach website.

We are also looking at options for increased showers and storage for those who would like to walk or cycle. Students are not permitted to park on our campuses unless they have special permission and the correct permit; this is a long standing rule. Further information about this is available on our website.

We’ll have ‘Here to Help’ colleagues to answer queries and help direct and support you around buildings in a COVID-19 secure way. You’ll find them in teaching buildings, near study spaces, in and around marquees and in other potentially busy areas. Here to Help colleagues will be a first point of contact to advise students on where to find services, advise on capacity of areas, cleaning practices and signpost students to digital and telephone help services. The friendly and approachable Here to Help team will have a presence on campus throughout the teaching day from 0800 – 1830hrs, up to 2000hrs to support specific study spaces. If you have any questions then please contact the team via email: HeretoHelp@exeter.ac.uk

We have enhanced cleaning in place as part of COVID-19 measures. This includes overnight cleaning and cleaning of touch-points throughout the day. There are also some measures you will need to take to promote good hygiene including regularly washing or sanitising your hands.

When you use a space on campus for studying or when you attend an in person taught session you will need to clean the space before you use it with equipment provided and before you leave. This is a good practice to get into when you visit catering facilities or when you use other spaces and you will find cleaning stations available. Guidance on how to clean down your study space is available on our website.

There are some high frequency touchpoints where you should sanitise your hands before and after. These include printers (due to sensitivity the machines cannot be directly sprayed with cleaning fluid after every use) and water coolers.

As a result of social distancing the number of study spaces on campus is much lower. You will be able to book a study space and we will ask you to clean the space before you use it with equipment provided and before you leave. To start, our study spaces will have reduced opening times and, initially at least, group study won’t be possible. You can find out more about how to use the study spaces on our website

Study Zone is a quiet independent study space in The Forum where you can get help with a wide range of study skills. You can book a space to study in the Career Zone at our Streatham Campus, please note there are fewer spaces

How to book a study space

Study spaces across all our campuses are now COVID-19 secure with social distancing and other safety measures in place. This does mean the number of study spaces available is reduced due to social distancing and we have therefore created a booking system to ensure you have guaranteed access to a space before you come onto campus. Details of how to book can be found below and there is detailed guidance on these websites about how to book and cancel sessions.

St Luke’s and Streatham campuses
You can access the booking system for Exeter campuses here.

There are currently two or three booking slots per day for each study desk and you will be able to book up to five sessions a week in advance. For safety reasons we now have a significantly smaller number of PCs available so please bring your own device or book a space with a PC only if urgently required.

Penryn campus
You can access the booking system for Penryn here.

You can book a Study Space up to 14 days in advance and for the duration of time you think you need. Please be considerate of others also trying to book space, so please do not overbook and if you no longer need your booking or have finished your study before your booking has come to an end, please cancel or amend your booking.

This is the first time we are using a booking system for study spaces and this is a direct result of the COVID-19 pandemic. As a result, we will be keeping the booking system under continuous review to make improvements and adjustments.

We are recommending that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a sport or society. You can book to use a study space to access an online teaching session if you are on campus for in-person teaching – please do bring your laptop or device with you to access the session.

 

As there will be online teaching as well as in person teaching you will need access to a computer and the internet. Please bring your own computer (i.e. laptop) and ensure you have internet connectivity in your accommodation so that you can study remotely.

There will be a very small number of computer study spaces on campus. There are far fewer than normal due to social distancing and to enable good cleaning practices. These are available to book but you should seek to use your own device.

If bringing your own computer is financially difficult, you can apply for funds to buy computer equipment through the University's Success for All Fund. If you are disabled and need help to buy specialist equipment, we may also be able to help. You can find out more and apply online on our website.

We will make sure you have access to any specialist software you need for your studies virtually.

For current PGR students who normally have access to desktop computing equipment within office spaces on campus, please refer to section 5.1 on the re-opening of PGR study spaces. Computing equipment may also be provided by academic Colleges for some new PGR students - you will be informed if this is the case for your programme of study.

Penryn Campus

We have a range of services to support you and help you to get the most of your time at university COVID-19 or not! All of our services are available remotely; online or via telephone. Remote access is the most direct way to access services whilst there is social distancing in place.

There are range of in person services on our campuses but given reduced capacities please do look to our online and telephone services first. If you have booked an in person appointment arriving on time is fine! There is no need to arrive early and due to social distancing we have limited space for waiting.

We will always do our best to support you and look forward to welcoming you for the first time or returning to our services.

Answering your queries

Penryn Info Point (Education Services Hub)

Our Info Point team will help you with any questions that you may have about your academic life as a student. From queries about your course and exams to advice on wellbeing, mitigating circumstances and more, they will provide advice and guidance in a friendly and efficient way.
The Info Point is located in Peter Lanyon Building, Penryn Campus. Contact us via email: info.penryn@ex.ac.uk or phone: 01326 371800

The Info Point is open Monday – Friday (term time) 9.00am -5.00pm excl. bank holidays (service is limited due to social distancing, so please make an online/phone query first if at all possible)

Find out more about all Info Points.

SID Online

For any IT or fees and finance-related queries, contact SID Online or phone 0300 555 0444 (UK) +441392 724724 (International) Monday – Friday (term time) 8.15am -5.00pm excl. bank holidays.

Unicards

Any queries about Unicards, please contact cc-registry@exeter.ac.uk.

PGR Support Team

The PGR Support team will continue to offer a digital-only service through September and October as a result of COVID-19 while we continue to work on identifying appropriate reception spaces. However, you can meet with colleagues through video conferencing via MS Teams or Zoom if needed. Please do submit queries by email to your College contacts are listed on our website. Colleagues will respond to you as quickly as possible.

International Student Support

International Student Support are offering live webinars, digital drop-ins, are answering online queries and providing online appointments. For those who require an appointment in person this can be arranged through the SID or Penryn Info Point (PIP) desks. Browse our website and find out more.

Skills and opportunities

  • Career Zone – the full range of services are available online and the team will be available 9am-5pm Monday to Friday to support you with your employability, career development learning, and extra-curricular opportunities. Online support includes webinars, skills sessions, one-to-one appointments and more. To find out more visit our website, you can use the chat function, help options in My Career Zone, email or call. There will also be a reception service available in the Career Zone in the Exchange Building should you need to speak to someone in person.

  • Study Abroad and Global Opportunities – all services are available online and you can find out more on the Study Abroad website.

  • You can get advice and feedback in 1-1 appointments with the Ask: Academic Skills team. You can also access the online StudyHub, which provides the range of services, help, and support you need to successfully complete your studies.

Wellbeing and Welfare Services

  • Welfare Support - the team are available between 09:00 and 17:00 Monday to Friday and are offering in person meetings, video meetings via Teams, virtual drop ins and telephone meetings. In order to arrange a meeting please make contact with us by emailing welfare.penryn@exeter.ac.uk in the first instance. You can also call on 01326 371847 or 01326 371875. For more information on our service please go to our dedicated webpage.

  • The Student Services team provide advice about studying online, welfare, managing your wellbeing, support for your disability, or more practical issues like money or health. Services are available by phone, email and online contact and like always are free, confidential, friendly and student-centred. Email us at studentservices@fxplus.ac.uk, or telephone 01326 370460. You can also view a range of FAQs via the Compass web portal. Find out what urgent support is available online. Find out what urgent support is available on our website.

  • Falmouth & Exeter Resident Life Team - if you’re staying in one of our halls of residence, our ResLife team will welcome and support you as you settle in to your new home. They have an exciting programme of events and activities planned including exercise classes, a movie night and tea and cake evenings on and off campus. A variety of trips and events are also planned throughout the year. You can follow them on Facebook, where they’ll be posting about upcoming events and activities.

Libraries and study spaces

Before visiting our libraries, log into your ELE (Exeter Learning Environment) and check your reading list, materials will be available online. Please use these digital resources, as the physical library is operating at a reduced capacity. Use Library search to find all material.

You will need to book a desk if you want to study in our libraries or study spaces. You can find out more about how to use the study spaces on our website. We will be providing details as soon as possible on how to book via these webpages from 14 September.

Live Web Chat is available Mon-Fri 08:00-20:00 and Sat-Sun 10:00- 18:00 for all library enquiries. We are here to help!

Academic Liaison Librarians offer online support and 1:1 appointments to help you make the most of Library resources for learning and research. These are currently being offered remotely find your subject page and book a 1:1 appointment.

Information on additional COVID-19 health & safety measures in our physical libraries is available online.

Information about study spaces on campus is available online.

All the latest updates on the Penryn Campus library can be found online.

Printing

Do you really need to print? Every sheet you print has an environmental impact, only print when you have no other option. We have committed to a goal as part of our Green Restart proposals to a 95% reduction in non-essential printing.

There are some changes to printing arrangements. Some printers may have been disconnected due to social distancing, for example if they are in narrow corridors or are placed close together.

Printers are a high frequency touch point and so you should sanitise your hands before and after using the printer. The nature of the printers means it is not possible to spray cleaning product directly onto the screens and touchpoints. There are reminders on and around the printing areas.

The number of study computers on campus has reduced but you will be able to send print jobs to the printers from your own devices. You can find out how to do this for Exeter Campuses or for our Penryn Campus.

There are also details about alternatives to scanning which are available on our website.

Digital Support

The Digital Hub is now in the Forum! The Digital Hub in the Forum is a space where students can discover how to use and master the digital tools that support study and research at the University. From the start of the new term there will be a choice to either visit the Digital Hub Online or in person.

A Digital Hub will soon be installed at Penryn Campus, along with smaller interactive pods at other campuses. In the meantime, everyone can access the Digital Hub Online.

There’s lots to see and learn. Look out for live and pre-recorded guidance that will help you to navigate Office 365, manage your documents on OneDrive or become an expert using Teams or Zoom. The Digital Hub in the Forum will offer a socially distanced space to ask questions and receive training.

 

Exeter Campuses

We have a range of services to support you and help you to get the most of your time at university COVID-19 or not! All of our services are available remotely; online or via telephone. Remote access is the most direct way to access services whilst there is social distancing in place.

There are range of in person services on our campuses but given reduced capacities please do look to our online and telephone services first. If you have booked an in person appointment arriving on time is fine! There is no need to arrive early and due to social distancing we have limited space for waiting.

We will always do our best to support you and look forward to welcoming you for the first time or returning to our services.

Answering your queries

The Student Information Desk (SID) – the first point of contact for non-academic enquiries including accommodation, exams, fees and funding, graduation, international student support, UniCards, letters, transcripts and certificates, and student IT.

You can contact us contact us via SID Online or phone 0300 555 0444 (UK) +441392 724724 (International). We are operating a limited in person service on Streatham and St Luke’s campuses. For more information and opening times, please visit our webpages.

Info Points (Education Services Hubs)

Our Info Point teams will help you with any questions that you may have about your academic life as a student. From queries about your course, to advice on wellbeing, mitigating circumstances and more, they will provide advice and guidance in a friendly and efficient way.

The opening hours across all Info Points will be as follows:

  • Phone Lines, email and SID online open Monday – Friday (term time) 8.15am -5.00pm excl. bank holidays
  • Info Point Desks open Monday – Friday (term time) 9.00am -5.00pm excl. bank holidays (service is limited due to social distancing, so please make an online/phone query first if at all possible)

PGR Support Team

The PGR Support team will continue to offer a digital-only service through September and October as a result of COVID-19 while we continue to work on identifying appropriate reception spaces. However, you can meet with colleagues through video conferencing via MS Teams or Zoom if needed. Please do submit queries by email to your College contacts are listed on our website. Colleagues will respond to you as quickly as possible.

International Student Support

International Student Support are offering live webinars, digital drop-ins, are answering online queries and providing online appointments. For those who require an appointment in person this can be arranged through the SID or Penryn Info Point (PIP) desks. Browse our website and find out more.

Skills and opportunities

  • Career Zone – the full range of services are available online and the team will be available 9am-5pm Monday to Friday to support you with your employability, career development learning, and extra-curricular opportunities. Online support includes webinars, skills sessions, one-to-one appointments and more. To find out more visit our website, you can use the chat function, help options in My Career Zone, email or call. There will also be a reception service available in the Career Zone in the Exchange Building should you need to speak to someone in person.

  • Study Abroad and Global Opportunities – all services are available online and you can find out more on the Study Abroad website.

  • Study Zone Advisors - You can access personalised advice in 1-1 appointments with one of our Advisers, bring your work along to Writing Cafés, meet with your Peer Support group and much more. We are currently offering the majority of these remotely. You can also browse Study Zone Digital resources which are designed to support your studies at University. 

Wellbeing and Welfare Services

  • Wellbeing Support – The team provide confidential support to students experiencing difficulties such as stress and low mood, mental health conditions, disabilities, health conditions, and specific learning difficulties. The team are currently offering appointments in person on campus and remotely, and would encourage you to make contact with us or come and see us at our reception located at Reed Mews Wellbeing Centre. Please call on 01392 724381, email us at wellbeing@exeter.ac.uk or visit in person (please note we are limited by social distancing) so we can discuss how we can best help you. Please visit our website for further information and support.

  • AccessAbility Support - For AccessAbility please call us at 01392 723880 or email us at AccessAbility@exeter.ac.uk.

  • Residence Life Team - provides support to students living in University accommodation, every student living in our accommodation has access to a Residence Life Mentor who has experience of student life. You can speak to them confidentially about whatever is on your mind. Please visit the Residence Life website for more information.

  • Welfare Advisors - available in your College to talk to you in a confidential and non-judgemental space about any issue you may need support with. Advisors can offer telephone, skype and face to face appointments. To contact a Welfare Advisor, please check the Welfare website for the correct email address for your College.

Libraries and study spaces

Before visiting our libraries, log into your ELE (Exeter Learning Environment) and check your reading list, materials will be available online. Please use these digital resources, as the physical library is operating at a reduced capacity. Use Library search to find all material.

You will need to book a desk if you want to study in our libraries or study spaces. You can find out more about how to use the study spaces on our website. We will be providing details as soon as possible on how to book via these webpages from 14 September.

Live Web Chat is available Mon-Fri 08:00-20:00 and Sat-Sun 10:00- 18:00 for all library enquiries. We are here to help!

Academic Liaison Librarians offer online support and 1:1 appointments to help you make the most of Library resources for learning and research. These are currently being offered remotely find your subject page and book a 1:1 appointment.

Information on additional COVID-19 health & safety measures in our physical libraries is available online.

Information about study spaces on campus is available online.

Printing

Do you really need to print? Every sheet you print has an environmental impact, only print when you have no other option. We have committed to a goal as part of our Green Restart proposals to a 95% reduction in non-essential printing.

There are some changes to printing arrangements. Some printers may have been disconnected due to social distancing, for example if they are in narrow corridors or are placed close together.

Printers are a high frequency touch point and so you should sanitise your hands before and after using the printer. The nature of the printers means it is not possible to spray cleaning product directly onto the screens and touchpoints. There are reminders on and around the printing areas.

The number of study computers on campus has reduced but you will be able to send print jobs to the printers from your own devices. You can find out how to do this on our website for Exeter Campuses.

There are also details about alternatives to scanning which are available on our website.

Digital Support

The Digital Hub is now in the Forum! The Digital Hub in the Forum is a space where students can discover how to use and master the digital tools that support study and research at the University. From the start of the new term there will be a choice to either visit the Digital Hub Online or in person.

There’s lots to see and learn. Look out for live and pre-recorded guidance that will help you to navigate Office 365, manage your documents on OneDrive or become an expert using Teams or Zoom. The Digital Hub in the Forum will offer a socially distanced space to ask questions and receive training.

To increase the amount of space on our campuses, we’re erecting heated marquees with a mixture of standing and sitting space – all marquees will have access to Wifi and some power outlets. Details of where the marquees will be located are provided below:

Penryn

Seven marquees will be distributed across our three campus ‘COVID-19 Secure Zones’, and these zones will also have additional toilets and handwashing facilities.

St Luke’s

There will be two marquees located on the quad. 

Streatham

There will be marquees on campus in The Ram quad, the Forum Piazza outside the Great Hall, outside Queen’s, Streatham Court and XFi/Building One.

To help reduce touch points on our campuses, and reduce the risk of infection, we’re introducing ‘cashless’ systems in all University operated catering and shopping facilities at our Exeter and Cornwall campuses as of September. We will be supporting card and/or contactless payments and anticipate this arrangement is likely to continue for the foreseeable future. We will continue to work collaboratively with key groups and individuals to determine a long term solution that will provide a better experience for our services and customers.

Please find below the details of when buildings across our campuses will be open. Please note: we’re recommending that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a sport or society. However, if you are living in University accommodation on our campuses, you can use our outside spaces and catering facilities should you wish to do so.

Opening Hours - Exeter Campuses

Monday – Friday

  • Teaching Buildings (Streatham and St Luke’s) 08.00 – 19.00
  • Libraries (Streatham and St Luke’s) 08.00 – 20.00
  • The Forum (Streatham) 07.00 – 22.00
  • The Ram Bar (Streatham) 10.00 – 23.00
  • Sports Centre (Streatham) 06.00 – 22.00

Saturday and Sunday

  • Teaching Buildings (Streatham and St Luke’s) – closed
  • Libraries (Streatham and St Luke’s) – closed
  • The Forum (Streatham) 07.00 – 22.00
  • The Ram Bar (Streatham) 12.00 – 23.00
  • Sports Centre (Streatham) 08.00 – 20.00 (22.00 on Sunday)

Opening Hours - Penyrn

Monday – Friday

  • Timetabled teaching spaces – 09:00-18:00
  • Library – 24/7
  • Shop 08.00 – 20.00
  • Lower Stannery 08.30 – 19.00
  • Sports Centre - 06:30 - 22:00

Saturday and Sunday

  • Timetabled teaching spaces – closed
  • Library – 24/7
  • Shop - Saturday 10.00 – 18.00, Sunday 11.00 – 17.00
  • Lower Stannery – closed
  • Sports Centre - 08:00-18:00

The phased reopening of our sports facilities began on Monday 10 August, with the Russell Seal Fitness Centre on Streatham Campus and the gym and studio at Penryn. Other facilities at Streatham Sports Park and the outdoor facilities at Topsham reopened on Monday 24 August. The Penryn Sports Hall opened on Monday 14 September and is available for bookings and programmed activities.

All facilities will be available on a pre-booking basis only and there are limitations on class numbers and numbers in the gym. We hope to introduce walk-in bookings once it is safe to do so later in Term One. All gym sessions and fitness classes must be pre booked via our online system.

St Luke’s Sports Centre reopened on 14 September. Due to challenges around changing facilities and flow around the building, swimming pool users are asked to come ‘beach ready’ and for morning lane swimming, customers will only be able to use the changing rooms on leaving the pool. For other users of the building there is only access to toilet facilities. A booking system is in operation for all activities with in the centre.

You will find up to date information on the sports websites – Exeter sports facilities and the Penryn Sports Centre.

Section 4 - Accessing support during self-isolation

How we will support you with any periods of self-isolation:

We have launched Connected: your online programme for self-isolation. This is a space for you to come and access a number of different events during your 14-day self-isolation period. You can view the whole programme for Exeter Based Students and Cornwall Based Students online. You can also join us on the Connected Facebook group to meet with other students who are self-isolating across our campuses.

Please make sure you inform your tutor or supervisor and discuss whether you need any additional learning support during your period of self-isolation.

Currently, a Click and Collect service is running from University outlet Isca Eats. We will shortly be launching our Click and Deliver service for students self-isolating in University accommodation, and will post further information here as soon as possible. Find out more about both online.

We also have a wide range of supermarkets and local food outlets that can deliver to you. The following supermarkets provide a delivery service and can deliver to University accommodation:

• Sainsburys
• Tesco
• Morrisons

Note that you may need to plan ahead and book in advance to arrange your delivery slot. There are also a number of local companies that can provide pre-prepared food boxes with set-menus:

Exeter

• Hello fresh
• Mindful chef
• Guosto
• Morrisons
• Aldi
• Asda

Cornwall

The following supermarkets provide a delivery service and can deliver to your accommodation:

• Sainsburys
• Tesco
• Asda

Other delivery options include:

• Fal food box co.
• Lillie Brothers
• Real food box

We can provide starter packs for groceries and homewares delivered to your room – order online

We also have a wide range of supermarkets and local food outlets that can deliver to you – you can search online for your local services.

Whilst you are self-isolating you should not leave your accommodation unless there is an emergency, such as a fire alarm sounding you must evacuate immediately, or you need to collect a grocery delivery. If you feel that you might come to harm if you remain in your accommodation, please let us know by contacting the following numbers:

  • Exeter students – please contact our Estate Patrol team on 01392 723999
  • Cornwall students – please contact the Living Support Team on 01326 255341 or outside of office hours, the Security and Night Support team on 01326 253503

Our Student Health Centre is available to help with any health concerns – make sure you register online when you arrive

Our Residence Life Teams are there to help if you are living in University accommodation – get in touch with them for wellbeing support and advice

We also have a range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our website to find out more

And if you have a problem during the night or at the weekend, you can contact our Security team on 01392 723999.

A list of doctors' surgeries in the local area is available online. Make sure you register online when you arrive. Penryn Surgery is the nearest one for those living on campus.

While living in university accommodation, you will have access to help and support at all times. If you have problems in your flat or need welfare support out of hours, phone Glasney Lodge on 01326 253503 at any time or email Halls.help@fxplus.ac.uk

We also have range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our FX Plus Student Services page to find out more or call 01326 370460 during office hours.

And if you have a problem during the night or at the weekend, you can contact our Security team on 01326 255875.

Section 5 - Further information for our Postgraduate Researchers 

Information you will want to be aware of:

As more buildings become COVID-19 secure (our Campus Services team continue to survey all buildings to establish building workflow systems, and the safe capacity of individual offices and work spaces, there will be the opportunity for more staff and research students to work on campus.

If you are still experiencing significant difficulties with working at home, then we advise you to speak to your supervisor in the first instance. This will ensure that they are aware of your need for space, and can support a return to your normal work area once all the relevant safety assessments have been made.

Given that social-distancing measures will mean that capacity of most work spaces will be reduced, it is likely that access to a limited number of desk spaces will need to be managed on a rota basis to support fair access for all occupants of each room.

This means that you may be asked to share a desk with another person (even if you previously had your own desk). Where required, arrangements will be made for “click and collect” access for you to pick up any personal belongings that have been left in desks.

You may also be asked to clean shared desks and any other touch points (phones / screens etc) before and after you use them, and to keep a local record of who has used the space and on what day (to help support Test, Track and Trace).

Our academic Colleges are currently planning for how to manage re-opening of their PGR study spaces as part of our Research Restart process. We expect that Colleges will be able to share more detailed information later this month about how returning PGR study spaces will be managed. There may be some variation in timings and arrangements for re-opening of PGR offices across different Colleges, buildings and campuses, according to the particular complexity, pressures and demand in different areas.

If you do not normally have a designated desk space or use of a shared study space within your College, or if this space is not available yet, then you will be able to access one of the bookable study spaces on campus, details of which are in FAQ 3.5 on this page.

As part of our commitment to making the campuses safe for your return, our Health and Safety team have created some online training that PGR students must complete before you return to campus.

This is mandatory training and where you receive permission to return to campus, you should not do so until this training has been completed. The training can be accessed here and is hosted on ELE. If you also hold a staff role – for example as a PTA – you will be required to complete the training via LearnUpon. You only need to do the training once.

Once completed, you will be able to refer back to any of the information within the training if you wish to do so. We also encourage you to read the guidance on studying safely on campus which may assist you further with any particular concerns or difficulties you may be experiencing.

Access to the majority of buildings on campus remains restricted at present and where possible you should continue to work from home, unless you have a specific purpose to attend campus – for example to deliver teaching, or to access research facilities or booked study spaces.

Permission is required – via your College research restart process (your supervisor will be able to advise on the process) – to work in labs or other specialist research spaces. Booking is required for general study spaces, and access to PGR offices within Colleges and research groups will be subject to local arrangements (to be confirmed in due course, as above).

A “digital first” approach will continue for supervisory meetings during the Autumn term, however, face-to-face meetings may be possible where suitable, socially-distanced, meeting space on campus is available and where both you and your supervisor are able to attend an in-person meeting.

PGR Support will continue to offer a digital-only service through September and October as a result of COVID-19 while we continue to work on identifying appropriate reception spaces. However, you can meet with colleagues through video conferencing via MS Teams or Zoom if needed. Please do submit queries by email to your College contacts listed here. Colleagues will come back to you as quickly as possible.

For the first term of 2020/21 the Researcher Development Programme will be delivered exclusively online. All our normal sessions will run, with the addition of a weekly ‘Focus on…’ question and answer panel series.

We’ve been working with PGRs to develop new online resources for our ELE page. These will be launched in September. Full details of the programme can be found here.

We also have two podcasts to support PGR training and development:

  • Beyond your research degree, a podcast about non-academic careers. You can listen and subscribe on Apple Podcasts, Spotify and Stitcher
  • Researchers, Development and the In-Betweens, about the experience of being a researcher in HE. You can listen and subscribe on Apple Podcasts, Spotify and Stitcher

We have set up a dedicated webpage with a large list of FAQs relating to your research degree which we are regularly updating. If you are unable to find an answer to your question on this page please email: doctoral.college@exeter.ac.uk where we will do our best to answer your question.

Section 6 - Preparing our accommodation

Information you will want to be aware of:

Across our residences extra measures are in place to ensure we are COVID-19 secure. The Residences teams have all completed enhanced refresher training in safe cleaning practices, and they will be available for further reassurance and guidance.

Your accommodation will be allocated as part of a household. This is in line with the current government guidance. Social distancing is not required within the household unless you or someone within the household is self-isolating. This means that within your household, you are not required to wear a face covering. However in communal spaces, shared corridors and at Residence Life activities, or events where you will be meeting other people, you may be required to wear a face covering.

Social Distancing & Safety Measures

  • We ask all our residents to adhere to the social distancing measures in place
  • We have installed visible modifications and signage around Receptions as well as inside residences
  • Lifts (where available) will be restricted to 2 people from the same household only
  • There will be hand-wash/sanitising stations in key points around the Receptions and residences
  • Residents will be expected to use the toilet/washroom facilities within their own room/flat only

For catered residences

  • Each dining zone will be thoroughly sanitised after use
  • We have installed several hand-sanitiser stations at convenient points throughout the dining journey, as well as clear and simple signage to help you through the one-way dining rooms
  • We have limited the amount of touch points in the dining halls and will have adequately ventilated spaces
  • We have rearranged dining spaces and furniture to adhere to the current social distancing regulations

Section 7 - Managing changes in government alert levels and outbreaks

Information you will want to be aware of:

Over the summer we mapped out what our teaching, learning, research, and many other activities will look like by each of the five government COVID-19 alert levels.

We’ve updated our response to alert level 4 so this now takes account of the recent government announcements, and the latest Department for Education guidance (10 September 2020) which defines a number of Tiers which universities should use to guide their approach when managing the operation of Higher Education Institutions during the pandemic.

Although the government announced on 22 September that the national alert level would rise to alert level 4, they also designated university teaching as ‘essential’ and set a clear expectation that universities would continue to deliver blended degree programmes.

Accordingly, we have updated our Impact on university activities/services at government alert level 4 (student information)‌and we will continue to review this on a weekly basis.

We are awaiting further detailed guidance from the Department for Education and will review and update our guidance on the impact of all alert levels as soon as we can.

We have robust plans in place in the event of cases of COVID-19 occurring within the University community. Procedures have been developed jointly with the Devon County Council (DCC), Cornwall Council, Public Health Team, following national guidance and legislation. These set out how DCC, Public Health England (PHE) and the University will work together. A joint exercise to test this procedure was successfully completed in August.

We also have a specific Outbreak Management Plans for our Cornwall and Devon campuses, setting out how we will work together to respond to a case, cluster or outbreak of cases and deliver any actions agreed with PHE and/or DCC and Cornwall Council to ensure all appropriate measures are taken efficiently and effectively. An Outbreak Management Team will meet daily to monitor the current COVID security situation. We will continue to work collaboratively with our key partners including the Councils, and the Public Health England Local Health Protection Team to ensure intelligence is shared to inform local action.

Section 8 - Further information

Information you may find helpful:

The University, in partnership with its alumni community, has created the Success for All Fund to help you if you are experiencing unexpected financial challenges affecting your ability to study.

You may be facing financial hardship; be struggling to pay for IT or a learning disability assessment; or have bills to pay while waiting for your first grant payment to arrive. All registered undergraduate and postgraduate University of Exeter students are eligible to apply, irrespective of fee-status.

Find out more on our Student Funding webpages.

The University is working with trade unions (UCU, Unite and Unison) and the Students’ Union in Cornwall and the Students’ Guild in Exeter to support the plans to return to campus. Each union is represented on the Campus Restart project group so that representatives are able to contribute to the steps we are taking to ensure all possible measures are in place to make a return to campus as safe as possible for our colleagues, students and visitors. Trade unions have issued a joint statement which is available to view online.

We’ve produced a new Climate Companion Pack for students. This will support and encourage new and returning students to consider the impact of their actions and how they can take part in supporting the Environment and Climate Emergency. The companion pack includes details of our action so far, our targets and next steps as part of a Green Recovery; as well as information on how they can understand their own carbon footprint and get involved in action on our campuses. It will also provide offers and opportunities to join the Green Rewards programme, which is launching in September.

Alongside our work to restart campus activities, we have been maintaining our Environment and Climate Emergency commitment and building a ‘Green Recovery’ programme to ensure a stronger green commitment going forward. This programme sets out key initiatives to help us all progress positive action – this includes reducing the impact of our travel and printing, supporting home working and building Climate Literacy into our training offer for all students and colleagues. Work is also underway to eliminate non-recyclable plastics on our campuses, which will coincide with the issuing of free reusable mugs to all students and colleagues.

 

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