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Students - What you need to know and do before you come to campus






Before you come to campus

It is important that we continue to take steps to prevent the spread of infection. Not only is this important for controlling COVID 19, but it will also help us to reduce other types of infection, leading to a healthier place for everyone to study and work.  For this reason, if you are unwell we ask that you stay at home and continue to maintain good personal hygiene – cleaning hands, touchpoints, opening windows where required and wearing a face covering in shared indoor spaces. 

We must continue to work together and each take personal responsibility for protecting our University community. We expect students to abide by our ‘Student Community Charter’ which sets out the personal commitments we must all make, alongside the University’s commitment to reducing the risk of COVID-19 transmission.

Please read the Student Community Charter for our campuses in Exeter and Cornwall (shown below) and commit to what you need to do to keep our University community and our neighbours safe and healthy.

The measures we continue to have in place

Wearing a face covering continues to be one of the most effective ways of preventing transmission of COVID-19 – this is even more important now the legal requirement to self-isolate has ended.

The University recommends all colleagues and students wear face coverings in shared indoor spaces that are crowded and enclosed and where you may meet people you do not usually meet. Please continue to bring your reusable face covering with you when coming to campus. 


SafeZone is an online app that helps us to help you whilst on campus, if you request it. The app is available for all colleagues and students to download and sign into if they wish.

In the event of an emergency, we’ll be able to keep you updated, via text messages, should you need to be aware of any vital location-based information. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To download the app please go to: and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.


The measures detailed below will remain in place on our campuses until further notice and we expect all colleagues and students to continue to follow these. If you are based in NHS or other premises, please follow the local rules for the building.

  • The 2m teaching zone will remain in our teaching spaces for the remainder of the academic year. Our teaching protocols and guidance will also remain in place
  • Hand sanitiser stations- colleagues and students are encouraged to continue to use these when entering or leaving buildings and shops, as well as regularly throughout the day
  • Enhanced cleaning – cleaning stations willremain and these should be used for all shared equipment, touch points and surfaces. Our cleaning teams will continue to carry out enhanced cleaning in communal areas throughout this term
  • Ventilation - window signage will remain in place in teaching rooms, please continue to follow instructions and open windows where needed.
  • Perspex screens –where already in place, and appropriate, screens will remain for the rest of the term and their use will then be reviewed.
  • Hosting vaccination clinics – on campus in Exeter and locally in Penryn
  • Zoned area in the library for those who want to wear a face covering.

Coming to campus - accessing support and services

We’re currently teaching on campus as much as possible and the majority of our academic colleagues are on campus to deliver in-person teaching.

Building on the experience of adapting our teaching over the last two years, some modules or sessions are being delivered online. After listening to our students’ feedback we have taken some of the best aspects of online teaching that students really enjoyed last year to provide more flexible learning activities, such as making lecture material available online to watch at your own pace to complement on-campus sessions.

Our teaching may also be moved online in unexpected circumstances, such as a lecturer needing to self-isolate.

If the roadmap set out by the UK Government continues as planned, we expect to continue to deliver the majority of our teaching in-person on our campuses, with personal academic support.  We will be in touch if there any possible changes to your course, as we know this is important and want to provide you with clear information.

Based on student feedback, we have created a mix of drop-in and bookable study spaces on our Exeter campuses, and bookable study spaces in Penryn.

If you decide to self-isolate, please see our Rapid Response Hub page for guidance. 

The University, in partnership with its alumni community, has created the Success for All Fund to help you if you are experiencing unexpected financial challenges affecting your ability to study.

You may be facing financial hardship; be struggling to pay for IT or a learning disability assessment; or have bills to pay while waiting for your first grant payment to arrive. All registered undergraduate and postgraduate University of Exeter students are eligible to apply, irrespective of fee-status.

Find out more on our Student Funding webpages.

Our Student Health Centre is available to help with any health concerns – make sure you register online when you arrive

Our Residence Life Teams are there to help if you are living in University accommodation – get in touch with them for wellbeing support and advice

We also have a range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our website to find out more

And if you have a problem during the night or at the weekend, you can contact our Security team on 01392 723999.

A list of doctors' surgeries in the local area is available online. Make sure you register online when you arrive. Penryn Surgery is the nearest one for those living on campus.

While living in university accommodation, you will have access to help and support at all times. If you have problems in your flat or need welfare support out of hours, phone Glasney Lodge on 01326 253503 at any time or email

We also have range of online wellbeing support available – including how to manage the challenges of student life, and access to support for anyone with a disability or learning difficulties. Visit our FX Plus Student Services page to find out more or call 01326 370460 during office hours.

And if you have a problem during the night or at the weekend, you can contact our Security team on 01326 255875.

Further information for our Postgraduate Researchers 

For the latest PGR information and support regarding COVID-19, please see the Doctoral College website

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