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Request a test

If you experience symptoms then you must self-isolate and request a test.

Exeter

Request a test online
Email: rapidresponsehub
@exeter.ac.uk
Telephone: 0300 3034847

Cornwall

Email: rapidresponse
@fxplus.ac.uk
Telephone: 01326 370402

Self-isolating support

Are you self-isolating? Take a look at our frequently asked questions.

Contact us

Rapid Response Hub - last updated 19 October

Rapid Response Hub

Rapid Response Hub

Rapid Response Hub

Rapid Response Hub

Rapid Response Hub

Do you have symptoms of COVID-19?

If you develop symptoms of COVID-19 (a high temperature, new continuous cough or a loss of taste/smell) you should self-isolate and contact the Rapid Response Hub to request a test.

You must remain in self-isolation (apart from going to receive a test) until a result is received.  This is a legal requirement and any breach of this is subject to a fine and possible criminal charges.

The team will get you booked into a test as quickly as possible and we aim to get results within a day or so. We are experiencing higher than expected demand so please bear with us.

TESTS ARE ONLY AVAILABLE FOR THOSE WITH SYMPTOMS.

IF YOU ARE A CLOSE CONTACT, YOU MUST SELF-ISOLATE BY LAW BUT YOU WILL NOT BE GIVEN A TEST UNLESS YOU DEVELOP SYMPTOMS.

No symptoms?

If you do not have symptoms we will not provide a test. Close contacts must self-isolate by law but if you do not have symptoms there is no need for a test. If you are not a close contact, there is no need to self-isolate at this time unless you develop symptoms.  If you develop symptoms you can request a test. Please refer to the FAQs below for more information on 'close contacts'.

For more information, please see the below FAQs for students and staff.

Frequently asked questions on rapid testing and the Rapid Response Hub

The safety and wellbeing of students and staff is our overriding priority at the University of Exeter. Since the pandemic began, colleagues across campuses have been working hard to put safety measures in place. As students and members of staff begin to return to our campuses, we must continue to work together to keep everybody safe. This is why we’ve opened our Rapid Response Hub, to advise those with COVID-19 symptoms on how to get a test, and to support people who receive a positive test and need to self-isolate.

We know that symptomatic testing and contact-tracing is a key tool in keeping our colleagues and students safe, and we are doing this so we can reduce the chances of transmission amongst those immediately around us. The Rapid Response Hub is a key part of this.

If you are showing symptoms of COVID-19 (a high temperature, new continuous cough or a loss of taste/smell), please immediately self-isolate and contact the Rapid Response Hub.

If you are a student or colleague based in Exeter, you can request a test via the online form. You can contact the Rapid Response Hub by emailing rapidresponsehub@exeter.ac.uk.

If you are a student or colleague based in Cornwall, you can contact the Rapid Response Hub by emailing rapidresponse@fxplus.ac.uk.

The Rapid Response Hub will give you advice, support you to self-isolate if you receive a positive result, and let you know how and when you can return to campus safely after isolation.

All students who experience the symptoms of COVID-19 will be eligible for a test through the Rapid Response Hub. All staff who are working on campus are eligible for a test through the Rapid Response Hub, if they begin to experience the symptoms of COVID-19.

Please note, you will only be eligible for a test if you are showing the symptoms of COVID-19. In line with current Government advice, the University is not undertaking asymptomatic testing at this time, except to support people in higher-risk categories (such as students arriving from high-risk zones internationally or within the UK). These people will receive a separate invitation from the University to take part in testing.

You should contact the Rapid Response Hub if you are experiencing any of the symptoms of COVID-19. These are:

• A high temperature
• A new continuous cough
• A loss of taste or smell

If you experience any of these symptoms, please immediately self-isolate and contact the Rapid Response Hub:

Students and staff based on our Exeter campuses should email rapidresponsehub@exeter.ac.uk. Alternatively, you can request a test online.

Students and staff based on our Cornwall campuses should email rapidresponse@fxplus.ac.uk.

If you’re showing COVID-19 symptoms, it’s really important that you contact the Rapid Response Hub for two reasons. Firstly, the Rapid Response Hub will advise you how to get a free test, and support you if your test is positive, so that you can stay safe and well. Secondly, by informing the Rapid Response Hub, taking a test and self-isolating, you’ll be doing your bit to break the chain of transmission and keep your friends, colleagues, campus, and entire University community safe from infection.

Our ‘early warning’ testing data has shown that demand for tests is rising in Exeter and therefore we have invited the national Test and Trace scheme to set up a temporary Testing Centre on the Streatham campus dedicated to Exeter students and staff. The test utilises a nasal swab, a swift and painless method.

In addition, we are offering rapid testing for colleagues and students on all of our campuses, thanks to our partnership with UK provider, Halo. This is a saliva test that you can request by contacting the Rapid Response Hub. Once you’ve requested a test, a test kit will be delivered to your University or private accommodation, and once you’ve taken the test, it will be quickly sent for analysis. Your test results will then be shared with you via the encrypted Halo app or website, and positive results will be fed into the national Test and Trace system. The Hub will guide you through how to request a test, and will explain how you can download and access the Halo app or access the website, so you’re able to receive your results.

Once you’ve contacted the Rapid Response Hub they will let you know how you will receive your test. It may be sent out to your address or you may be asked to attend a walk in test point.

We are working with our partners, Devon Free Wheelers, to manage the test process both in Exeter and at our Cornwall campuses. Devon Free Wheelers are an Emergency Voluntary Service who provide 24/7 support delivering blood and other medical samples around the region.

Your results will be made available to you via the encrypted Haloverify app, which you can download onto your smartphone, or website. The Rapid Response Hub will be able to advise on how you can download the app, and will provide you with a unique code that you can use on the app or website.

Students who have been tested through the national Test and Trace scheme will receive their results via text or email from the NHS.

Yes, you should self-isolate as soon as you begin to develop any COVID-19 symptoms. Once you’ve contacted the Rapid Response Hub and requested a test, you should continue to self-isolate until you receive your results. If you receive a positive result, you must continue to self-isolate for at least ten days from when your symptoms first started. If your test is negative, you must still keep self-isolating for the rest of the 14 days if you live with someone who has symptoms or who has tested positive. The Rapid Response Hub will support you during your period of self-isolation, and will let you know how and when you can return to campus safely after self-isolating.

From the moment you become symptomatic and while you await your test results, members of your household must also self-isolate. All household members must stay at home and not leave the accommodation during self-isolation. You must not meet other people and must try to keep 2m away from all other members of your household to prevent any spread of infection. Government advice on how to self-isolate in your household can be found online.

If you test positive for COVID-19, the Rapid Response Hub will link you into the NHS Test and Trace system, so they can contact those you’ve been in close contact with. The University will also trace those you’ve been in close contact with on campus. Those who you’ve been in close contact with will be asked to self-isolate, to prevent the potential of passing on the infection.

If you receive a positive result, you’ll need to remain self-isolated for at least ten days from the day your symptoms started. Anybody you live with, or anyone in your support bubble, must self-isolate for 14 days. More information is available on the NHS webpages. The Rapid Response Hub will support you through your self-isolation period.

Unfortunately at this time it is not possible to link your Halo positive test result to the NHS app.  This is because you will need a unique activation code to enter your result on the NHS app, which can only be obtained through taking an NHS test.  We will keep you updated as and when this situation is resolved.

You will have been contacted by an NHS contact tracing system because you have been exposed to COVID-19, due to recent contact with someone who has now tested positive for COVID-19.  You will be advised to self-isolate for 14 days since your last contact with the person infected with COVID-19.

You do not need to contact the Rapid Response Hub unless you start to feel unwell and begin to show symptoms of COVID-19.  If you do develop COVID-19 symptoms,  please contact the Rapid Response Hub immediately.

If you are based in Exeter, contact the Rapid Response Hub by emailing rapidresponsehub@exeter.ac.uk or call 0300 303 4847

If you are based in Cornwall, contact the Rapid Response Hub by emailing rapidresponse@fxplus.ac.uk or call 01326 370402

The safety of our whole University community remains our priority and we continue to do everything we can to identify positive cases across the University; ensure we break the chain of transmission; support affected people; and provide reassurance for staff and students.

As part of this, the University has undertaken a trial of targeted testing for individuals in higher-contact areas, and we are planning to introduce an on-going scheme. More detail will be available over the next few weeks subject to further discussion with Public Health England.

We understand that if you are experiencing COVID-19 symptoms, waiting for a test result, or it has been confirmed that you have COVID-19, you may have concerns or worries. The University has a suite of wellbeing support available to help you – please visit the website for more information on the support available.

A ‘close contact’ is a someone who has been close to a person who has tested positive for COVID-19 anytime from 2 days before the person was symptomatic up to 10 days from onset of symptoms (this is when they are infectious to others). For example, a contact can be:

  • people who spend significant time in the same household as a person who has tested positive for COVID-19
  • sexual partners
  • a person who has had face-to-face contact (within one metre), with someone who has tested positive for COVID-19
  • a person who has been within 2 metres of someone who has tested positive for COVID-19 for more than 15 minutes
  • a person who has travelled in a small vehicle with someone who has tested positive for COVID-19 or in a large vehicle or plane near someone who has tested positive for COVID-19

You must self-isolate for 14 days. Find more details about how long you need to self-isolate and rules for self-isolation on our Self-Isolation pages.

If you have symptoms, you will be offered a test either in your accommodation or via the Test Point although this is not really necessary. If you have no symptoms you are not eligible for a test.

You can request a test by contacting the Rapid Response Hub. If you are based on our Exeter campuses, you can do this by emailing rapidresponsehub@exeter.ac.uk. If you are based on our Cornwall campuses, you can do this by emailing rapidresponse@fxplus.ac.uk.

A negative test does not release individuals from the obligation to self-isolate.

All members of your household must isolate for 14 days. Find more details about how long you need to self-isolate and rules for self-isolation on our Self-Isolation pages.

If you are a student and a member of your household has tested positive we will offer a test to anyone else in the household who is symptomatic. If there are others in the house without symptoms, they will not be eligible for a test.

You can request a test by contacting the Rapid Response Hub. If you are based on our Exeter campuses, you can do this by emailing rapidresponsehub@exeter.ac.uk. If you are based on our Cornwall campus, you can do this by emailing rapidresponse@fxplus.ac.uk.

If you have symptoms you will be offered a test in your accommodation or you will be asked to report to the Test Point.

A negative test does not release individuals from the obligation to isolate.

There is no need to self-isolate unless you are a 'close contact' or you develop symptoms. If you develop symptoms you can request a test. If you have no symptoms we will not offer you a test.

You can request a test by contacting the Rapid Response Hub. If you are based on our Exeter campuses, you can do this by emailing rapidresponsehub@exeter.ac.uk. If you are based on our Cornwall campuses, you can do this by emailing rapidresponse@fxplus.ac.uk.

If you get an alert telling you that you’ve spent time near someone who has tested positive for COVID-19, you’ll need to self-isolate for 14 days.  This is how long it can take for symptoms to appear.  Other people in your household will not need to self-isolate unless you develop symptoms.  More guidance is available on the NHS website: https://faq.covid19.nhs.uk/article/KA-01129/en-us?parentid=CAT-01033&rootid

If you need to self-isolate

If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.

Self-isolating if arriving from overseas to the UK

UK Government COVID-19 regulations mean that many travellers arriving in the UK will need to self-isolate for two weeks upon arrival. There are a number of territories and countries with no self-isolation requirement for travellers arriving in the UK. This list is regularly updated and you should continue to check this on the Government website.

Travellers from any country not on this list must self-isolate for 14 days when you arrive in the UK. This applies to UK residents and visitors to the UK. You will also need to self-isolate if you visited or made a transit stop in a country or territory that is not on the list in the 14 days before you arrive in England. In England, those who break these rules and do not self-isolate for two weeks from your arrival date in the UK can be fined £1,000. Exeter Students failing to self-isolate can also be subject to University disciplinary procedures.

Don’t worry though, if you do need to self-isolate upon arrival in the UK, the University will offer a number of services to support you – please see our FAQs on this below.
If you are:

  • a new student who is travelling from outside the UK to our Exeter or Cornwall campuses prior to your arrival and you are a student who would be covered by our accommodation guarantee, even if you have decided not to live in our accommodation for the academic year
  • and at the time of making your booking for accommodation you are due to arrive in the UK having spent the 14 days prior to your planned arrival date in a country that is not on the UK Government travel corridors exemption list, we will provide free accommodation to self-isolate for the required duration, in University residences. To find out more about this please visit the prospective student Accommodation pages here.

 

If you have arrived from overseas and need to self-isolate don’t worry you are not alone!

The University have put together several activities during this 14-day period. View the whole programme for Exeter Based Students and Cornwall Based Students.

As we get closer to the start of the new academic year, we understand that one of the biggest concerns for our international students may be how restrictions on flights could affect your ability to return to campus. We are doing all we can to help those students affected, in particular those who live in countries that have seen significantly reduced scheduled flights to the UK. We are looking into a number of options and further details will be communicated with you later this month.

Depending on when you arrive, and where you enter the country, you may be able to take advantage of the Airport Collection Service, so have a look and see if this is an option for you. We will offer some coaches specifically for students who need to self-isolate, so you can travel safely.

If you are not able to use the Airport Collection Service, we recommend you read the Government advice on travelling to the place where you are self-isolating. If you do need to use public transport to get from the Airport to your accommodation we recommend you check our guidance on planning your travel to university, to ensure that you are taking the most direct route to campus.

Everyone travelling to the UK must complete a Passenger Locator Form prior to your departure. You will be required to show proof of a completed Passenger Locator Form at the UK border. You can complete it up to 48 hours before you enter the UK. All students required to self-isolate when they arrive in the UK will need to give details of the accommodation in which they plan to self-isolate, so please be sure to have these details arranged when you complete the form. If you need help finding self-isolating accommodation, please read our FAQ on how to arrange this – we will be able to support you during this time.

You may be refused permission to enter the UK (if you are not a British citizen), or fined if you fail to provide your contact details or do not self-isolate, unless you arrive in the UK from an exempt country. In England, if you do not self-isolate, you can be fined £1,000. If you do not provide an accurate contact detail declaration – or do not update your contact detail form in the limited circumstances where you need to move from the accommodation where you’re self-isolating to another place to continue self-isolating – you can be fined up to £3,200. Full detail of this can be found on the Government webpages.

It is important that you register with a Health Centre during your time in the UK. Anyone self-isolating will be able to register online with our Student Health Centre.

If you are studying in Exeter – please register with the Student Health Centre online before you get here. Additional information on the services available can be found on the Health Centre homepage.

If you are studying in Cornwall, you can access The Penryn Surgery, which is available in the Tremough House Annexe, Penryn Campus, five days a week during term time. You can register with the Penryn Surgery by emailing compass@fxplus.ac.uk to request a registration form.

Upon arrival in the UK, you will need to go directly to your accommodation in order to self-isolate. If you do not already have a UK bank account, you may not have the opportunity to open one until your self-isolation period has ended. It is therefore recommended that you come prepared with means to pay for food and provisions during the self-isolation period. Acceptable payment methods might include an International Credit Card, either Visa or MasterCard, or a prepaid credit card.

We have posted full information on self-isolation, including ordering food and other goods, on these webpages.

The Foreign and Commonwealth Office are regularly reviewing the COVID-19 data and may update the list of Countries and territories with no self-isolation requirement on arrival in England at any time. It is important for you to regularly check the FCO's Coronavirus Travel Corridor guidance to see if travellers from your country are required to self-isolate upon arrival in the UK. If the status of your country changes and you need to self-isolate upon arrival in the UK, it is important you make suitable arrangements to self-isolate before you travel.

If you are a new student studying in Exeter, then to book self-isolation accommodation only please visit our online store. If you wish to use the University's Airport Collection Service and require self-isolation accommodation then please choose the combined product for this which is also available within the online store.

If you are living in Cornwall, please contact our Accommodation team in Cornwall for details about booking accommodation.

Returning students going into private rented accommodation are advised to self-isolate in their private accommodation following Public Health England guidelines.

If you arrive in England from a country that has been added to the Travel Corridor list on or after the date it is added, you may no longer need to self-isolate. Check the guidance on Travel Corridors if you think this may apply to you.