What’s open on campus
For information on what buildings, student support services, food and catering outlets are open on campus, visit our Coming to Campus pages
Your education is important to us and our aim is to ensure you continue to receive the exceptional education that you expect. We won’t let COVID-19 get in the way of you learning and getting the best educational experience. You’ll be taught face-to-face on campus, if you can safely attend, and live online and we will provide new enhanced, structured digital learning resources that our academics are creating now to support your learning. So whatever happens we can continue to support you to study with us and get your world class degree.
We are working hard to ensure our university halls and accommodation offer you an environment that is both safe and happy. You can find information on how we are preparing our accommodation for arrivals on our accommodation website. We’re following |Government advice and our enhance cleaning measures will remain in place to keep you safe and protected.
Your wellbeing is extremely important to us, and even more of a focus during these times. Wellbeing and welfare support is available 24/7, which means you have support available around the clock should you need it. Our Wellbeing Services in Exeter and Cornwall are open for you and have been carrying out appointments remotely, throughout this time. We’re working on plans to enable you to get a rapid test for the virus if you feel unwell and, by working with the healthcare community in Devon and Cornwall, we’ll make sure you’re supported during any periods of isolation and/or treatment.
Please remember you also have access to a host of resources, such as SilverCloud cognitive behavioural therapy programmes, and we would encourage you to use these services should you need to do so.
We are committed to ensuring you have fair and equal access to university, irrespective of your background, and understand that certain aspects of university life can be very challenging. You may be eligible for additional support throughout your studies, from bursaries to academic and employability support. Please see our website for information about how we can support you.
We are one community that looks after and supports each other, and we’re absolutely committed to supporting you and your wellbeing.
Your social life
Students’ Guild - for students usually based in Exeter
Some of the student societies have created online activities and you can find out more online. Or, get involved in the Guilds' Get Connected pen pal scheme, browse their upcoming events including a virtual pub quiz and live lockdown DJ set! Find out more information about the Get Connected campaign.
Students’ Union - for students usually based in Cornwall
The Students’ Union are running the #TogetherWherever campaign to consolidate and signpost all the events, wellbeing and self-help support available.
If you are currently living in your usual Cornwall university accommodation, you can access the ‘ResLife Social’ programme. The ResLife team is a friendly group of fellow students with a good understanding and knowledge of student life. They will also be able to tell you about upcoming online events that you can participate in and how to sign up. If you are interested in this service, please complete the opt-in form
Respecting our local communities
Please remember that our local communities in Exeter and Cornwall have been significantly impacted by COVID-19 and anxieties and concerns remain very high.
We know that the vast majority of students have been following COVID-19 guidance carefully but some have not and this has triggered concerns from local residents. The city councils and Devon and Cornwall Police continue to manage and proactively monitor and manage community adherence to official COVID-19 guidance and your health and safety and that of the wider community must be your top priority.
Please also remember what your responsibilities are as an important member of our community including care and consideration for your neighbours in terms of minimising noise levels, particularly when many people are now working from home or are isolating, and ensuring you dispose of rubbish and waste safely and quickly.
As Government guidance is constantly adapting, we are also recommending you keep informed of official COVID-19 guidance.
If you have any questions or queries for the University's Community Liaison Team, please email: firstname.lastname@example.org..
Regular COVID-19 testing
All students are expected to get tested when they return to University and then undertake regular, COVID-19 tests after this to help protect our University community.
Find out more about regular COVID-19 testing
REMEMBER, if you experience any COVID-19 symptoms however mild, you must follow a different test process to ensure we can prevent onward transmission. Book your test through our Rapid Response Hub.
For reference, our Students' Guide for last year can be viewed below. Our guide for 2021/22, with everything you need to know about University life, is currently in development and will be available here soon.
Please view our FAQs on the Doctoral College website for the latest information on COVID-19 support.
COVID-19 health, wellbeing and safety | Vaccinations | Keeping safe in your household | Travel advice| Your studies | Further information and general enquiries | Students due to go on placement in 2020/21
Please note the advice on this page may change, particularly as there are ongoing updates to the Government guidance.
If you experience any COVID-19 symptoms (a new persistent cough, a high temperature, loss of taste and smell) you must self-isolate immediately and book a HALO/PCR test via our Rapid Response Hub
If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.
Please do not be worried, the support teams and your College will be on hand to make sure this does not affect your studies and University experience.
We have published full information on the steps you will need to complete and the support available for periods of self-isolation, including academic support, staying connected and accessing supplies during self-isolation, on our webpages.
The health and wellbeing of our students is our overriding priority.
We want to ensure we can support you to feel safe when you are on campus and to support this, we would suggest you complete a COVID-19 age Individual Vulnerability Risk Assessment if you are concerned. The risk assessment will help to identify a COVID-19 age vulnerability level and where this is identified as High or Very high further information on who to contact and what support is available is included within the results of the assessment.
If you fall into this category, can we ask that you also reach out to the Rapid Response Hub to enable the University to ensure we fully understand your circumstances and in particular any impact the changing risk profile may have on you. The Team in the Rapid Response Hub will be able to assist you in identifying which services within the University can support you including contacting the Accommodation Team, Wellbeing and your College to ensure your specific needs are understood from both an education and residential perspective.
The Government has published guidance for clinically extremely vulnerable people in England. This guidance provides practical steps to help keep you safe, while reducing some of the potentially harmful impacts on mental and social wellbeing that were associated with previous strict shielding. This guidance applies to individuals only. Others living in a household with someone who is clinically extremely vulnerable are not advised to follow this guidance.
If you feeling unwell or are concerned about COVID symptoms please contact your GP surgery or NHS 111 to access clinical advice and assessment.
If you wish to discuss studying remotely, you can contact email@example.com to explore this. To temporarily move to online study only, for example for a period of self-isolation, you should fill out the self-declaration form. This form is also available on all of your ELE module pages. You only need to do this once. Also on ELE module pages will be information on how you access alternative provision instead of coming on to campus for your teaching and learning.
For students with a disability or a mental health concern - our AccessAbility team is available for you to discuss any concerns you may have. You can find information on contacting the team on our website.
Face coverings will no longer be required in outdoor areas. However the University has a strong expectation that students and colleagues will continue to wear face-coverings in shared indoor spaces to lower the risk of COVID-19 transmission.
Government guidance is that face coverings remain mandatory in healthcare settings. This will apply to colleagues and students using our RILD building and other hospital sites in Cornwall and Exeter. Please also be mindful that there may be different guidance in place if you are in a shared setting, such as an NHS building.
Please also remember and be sensitive to the fact that some members of our community are unable to wear face coverings.
If you have COVID-19 symptoms and you are travelling to one of our test sites to take a test, you must wear a face covering at all times, keep a safe distance from others, use sanitiser gel on your hands and avoid touching surfaces.
In summary, guidance is as follows:
- All persons are strongly recommended to wear a face covering inside the buildings.
- There is a strong expectation that we will continue to wear face coverings where we cannot keep a safe distance from others.
- If you are in an individual office you do not need to wear a face covering but you are strongly recommended to do so if you’re moving around your building or wider campus.
- You are asked to test yourself before coming to work as this is another useful way to control infection and protect others
- Face coverings will continue to be made available to all staff, students and visitors from the face covering stations. Transparent face coverings and visors are also available from University receptions.
- Some tasks, based on the local risk assessment, may require staff who will be required to work in very close proximity to other staff, students or members of the public, to continue to wear a face covering for the time being.
- In the event of a change in government policy or local outbreaks requiring public health intervention, at the request of a competent body, all staff, students and visitors will be required to wear face coverings if requested, unless exempt.
Face coverings remain available from the following locations:
Streatham Campus: Forum Street (entrance to Devonshire House, and Sanctuary / Blackwell’s foyer); Building:One; Peter Chalk Centre; Old Library
St Luke’s Campus: X-Keys café; InfoPoint
Penryn Campus: Glasney Porter’s Lodge; Masters suite (for Masters students only); ESI reception (for staff only)
Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy.
Exemption cards, lanyards and badges available for colleagues and students who choose to use one and these are available from:
· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)
“Please give me space” cards and badges are also available at the above locations.
Your wellbeing is extremely important to us and we would like to highlight the resources that are available to support you, if needed. This includes our self-help tool, SilverCloud and our Wellbeing Services at both our Exeter and Cornwall campuses. Also see our COVID-19 welfare webpages. Nightline is available from 8pm-8am to talk or instant message.
There are a number of support services available to staff during this period. Our self-help tool, Spectrum Life, can be used to access 24/7 telephone counselling via our online portal, as well as a range of well-being resources and guides. You can also talk to your line manager if you have any queries. Also see our COVID-19 welfare webpages.
The University, in partnership with its alumni community, has set up the Success For All Fund to help students experiencing unexpected financial difficulties due to the coronavirus outbreak. All registered undergraduate and postgraduate University of Exeter students facing financial difficulty because of the crisis are eligible to apply, irrespective of fee-status.
For more information and how to apply, please visit the webpages.
It has also been noted that should a student’s financial situation change, they may be eligible for a reassessment from the Student Loans Company. Contact the Student Loans Company to find out more.
The Department of Health and Social Care (Test and Trace) have consulted the British Islamic Medical Association, who have advised the following:
’Our position is that PCR and LFD tests do not invalidate the fast, which is the opinion of the vast majority of Islamic scholars.'
We therefore expect you to continue to complete twice weekly regular tests for COVID-19 if you have returned to your term-time accommodation.
Vaccine information: For the latest information and advice see our dedicated vaccine page for students - www.exeter.ac.uk/coronavirus/students/vaccinations/.
Information on travel overseas and arriving in the UK from overseas, is available on our international travel advice pages.
Please visit the dedicated pages should you require more information on Remote Study, examinations and the no-disadvantage guarantee, or if you are a postgraduate research student full information from the Doctoral College
At the University of Exeter we take the wellbeing of our students very seriously. Please inform us if you are unable to attend your lectures for any reason. We have a number of different reporting mechanisms so please follow the process that best fits your situation:
If you are reporting illness or absence due to a non COVID-19 reason: Report via iExeter
If you have COVID-19 symptoms and need to self-isolate: First contact the Rapid Response Hub to request a test. Then ensure your module convenors are aware by completing our COVID-19 Online Study Declaration Form. This form is also available on all ELE pages. You only need to fill in the form once in order to notify all of your module convenors.
If you have been requested by Public Health England to self-isolate: Let us know by using the COVID-19 Online Study Declaration Form. You will also find the link on all of your module pages in ELE. You only need to report once in order to inform your college.
For students on Medicine, Nursing and Medical Imaging programmes needing to self-isolate: Please complete the COVID-19 Online Study Declaration Form and then also follow the absence reporting advice for your specific programme (such as ARC reporting).
STUDENTS ON A UNIVERSITY OF EXETER PROGRAMME (OUTBOUND)
Where it is safe and practicable we will support your decision to attend an in-country placement whether that be for study or work abroad. We have published the answers to a range of frequently asked questions on our Go Abroad webpages. Please review the information available on these webpages as we continue to provide further updates and guidance.
INBOUND STUDY ABROAD STUDENTS
We are monitoring updates on coronavirus closely and will continue to provide as much advice, care and support as we can to our University community, in advance of you arriving to campus.
For any queries concerning your exchange, please contact firstname.lastname@example.org.
If you need IT support, including during a period of self-isolation, contact SID by logging an enquiry online. If your enquiry is urgent, you can talk to one of our IT support analysts by telephoning SID on:
VIRTUAL DESKTOP PLATFORM NOW AVAILABLE FOR STUDENTS
We have launched a new virtual desktop service which lets you access a huge range of learning resources remotely that you may need for your course.
With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:
- A software directory with download links for you to install software on your own devices.
- Windows Virtual Desktop, providing secure access to a suite of applications to support your study.*
*The software available remotely will depend on the college in which you are studying.
In line with the expectations of government, Universities UK (UUK), and the Office for Students, the University’s position remains that we will not be offering refunds or compensation for tuition fees in light of the COVID-19 pandemic.
We know that this period has been exceptionally challenging for students and staff alike, and the impacts of the pandemic have varied according to the individual circumstances in which students are engaging with their education. At Exeter, we have invested significant time and resource into preparing for and teaching in the current academic year, in order that we can ensure that our students can engage in the same high quality of teaching and associated support that we have always provided, whilst also responding to the continually-evolving circumstances of a global pandemic. You can read the Education Information above this FAQ for more information on steps we have taken to ensure quality of education is maintained and you can read about changes we have made to keep people safe on campus on our Coming to Campus webpages.
As demonstrated by this significant investment in ensuring the delivery of courses, The University is committed to fulfilling its contractual obligations to our students and financial compensation will only normally be considered once all other avenues have been exhausted. If you are not satisfied and would like to make a complaint, see the FAQ below: ‘I am not satisfied with my experience and would like to make a complaint. How can I do so?’
If you have concerns about your course or educational experience, please contact your personal tutor in the first instance to discuss what can be done. If you have discussed the matter informally and are still not satisfied that the University has been able to maintain our high standards in education and support, then you may choose to make a complaint. Information on the complaints procedure is online here: http://www.exeter.ac.uk/staff/policies/calendar/part1/otherregs/complaints/.
You will need to have adhered to the procedure and ensured that they have raised any concerns first informally with those responsible before proceeding to outline and submit a formal complaint. The University is absolutely committed to fulfilling its contractual obligations to our students, and financial compensation is only applicable once all other avenues have been exhausted. It is our view that, until all of the measures above have been completed, it is difficult to determine whether or not any detriment has been suffered. On this basis, we would suggest that you wait until the end of the academic year to submit a formal complaint.
Support regarding completing a formal complaint can be provided by the Hub teams, if required. The Students' Guild and Union Advice Units can offer independent, confidential and impartial information, advice and support to students involved in a University procedures.
The University acknowledges that students are being impacted as a result of the pandemic and this cannot simply be addressed through minimising any academic disadvantage i.e. by ensuring no material impact has been suffered to the ultimate outcome of degree results. As has been noted by the Office for Students and the Office of the Independent Adjudicator it is also important to ensure that we have mitigated impact of the pandemic through identifying ways to make up for lost learning opportunities such as placements, field trips, missed lab time, or contact hours generally.
Throughout the pandemic, the University is focussing its attention on identifying the impact of the pandemic and taking action to putting in place appropriate mitigation to ensure this impact is minimised. Whilst we acknowledge students may seek an immediate response, it is important we fully assess and address the impact of the pandemic on students’ ability to achieve their Intended Learning Outcomes (ILOs).
Any specific complaints we receive in relation to the pandemic, or which look to seek compensation, will be held until the end of the academic year after the Assessment, Progression and Awarding Committees (APACs) have met when the impact of the pandemic can be fully assessed, unless the subject matter of the complaint is an issue which we judge can immediately be corrected. It is important to note that each student, their course and their learning will be assessed individually and we will look to understand the impact of the pandemic on that individual student. Additionally it is also important to note the position adopted by the OIA which stated that the tuition fee does not simply relate to the missed hours but that a significant element of the tuition fee takes account of the cost of providing buildings, facilities, IT, library services, wellbeing, and student support and administration, and cannot simply be broken down to a missed lecture or seminar equalling a fixed price.
The University has taken extensive action and invested heavily to ensure that we can offer a quality educational experience in spite of the challenges posed by the global pandemic. We continue to review the Intended Learning Outcomes (ILOs) for all programmes in light of the national lockdown to ensure these are delivered within this academic year. Our actions during this academic year have included:
- Redesigning all of our modules for blended and online delivery in response to the disruption faced this year, in order to enable all students to continue to study, progress and graduate. This includes ensuring high-quality live teaching and online assessments, alongside digital resources created specifically for this year, to enable achievement of intended learning outcomes whether live teaching is online or in-person. We are keeping the situation under review and considering a number of potential ways we can ensure the ILOs are delivered, within the current national lockdown environment
- Investing significantly in our on-campus teaching spaces to ensure that they are COVID secure, and facilitating extensive COVID-19 testing and associated support for students who have tested positive summarised on our information for self-isolating students website
- The University has worked with the Student’s Guild and the Students’ Union in Cornwall to offer a programme of support and entertainment for students where possible, with significantly extended online activities
- Providing additional support and resources focusing on academic and study skills, and support for student wellbeing. A summary of wellbeing support available this year can be found on our wellbeing pages
- Providing financial assistance where this has been required by students, including to provide any necessary IT equipment, through our Success for All Fund
All of these efforts, both in terms of academic and wider support, have taken place in accordance with the UK Government’s overarching guidance and legislation, which states that “we expect providers to ensure that they can continue to deliver courses which are fit for purpose and help students progress with their qualifications. Where universities wish to charge maximum fees, we expect the quality, quantity and accessibility of provision to be maintained.” The Success for All Fund exists to provide support to can support students who have faced particular accessibility of financial challenges owing to the pandemic. You can also find advice, resources, and support for managing during the pandemic on our wellbeing pages.
As Universities UK has made clear to the Government, providing this blended learning offering, as well as the complexities of student support in the context of the pandemic, is at least as costly, and in most cases more expensive, than in a ‘normal’ year, largely due to the actions and provision summarised above.
The University is as disappointed as all of our students that the most recent national lockdown has resulted in the majority of our face-to-face teaching being suspended, and we recognise that some students may not have received the blended learning in the manner they had hoped at the start of this term. We are working very hard to ensure the Intended Learning Outcomes for all courses are delivered within the academic year.
If there are specific concerns which you do not feel have been addressed, please contact your personal tutor in the first instance to discuss what can be done. If you are encountering specific barriers or problems because of the national lockdown, you may also find it useful to review our mitigation procedures. Wherever possible, the University will be happy to work with you to address issues and support you to successfully complete your degree.
Students in private accommodation are outside of the University’s control and students should discuss the matter with their landlords in the first instance. If your accommodation provider is planning to charge you rent when you are not using your room during the national lockdown, there is financial support available to you. Please reach out for support and apply to the ‘Success for All’ Hardship Fund to request support to cover your rent for the period you are not living to your accommodation.
Please note: Arrangements for trainees on PGCE courses are likely to differ from those for other work placements and queries about PGCE School Based work Placements should be directed to email@example.com
Placements are being reviewed and approved for the next academic year (2021/22) on a case-by-case basis bearing in mind UK Government and University guidance, and any changes to the placement module requirements. We aim to approve all placements and will work with you and your placement employer to approve them, in rare cases we may not be able to but will discuss these with you if this happens and to discuss next steps.
If you are unsure whether the placement you have secured or one you would like to apply for is likely to be approved or have any queries about the placement e.g. wellbeing, please speak to your placement Module Lead/Programme Director or Placement team.
Leading up to your placement starting, we would recommend you do the following:
- Keep in regular contact with your placement employer so that you have the latest information regarding your placement and to ensure you are aware of the actions they are taking in relation to COVID-19 to minimise any risks to your wellbeing.
- Regularly check the UK Government website for any relevant information about working, travelling, keeping safe etc.
- Regularly check these web pages for any additional guidance around placements or global travel (if placement is abroad).
- Read any emails from your placement Module Lead/Programme Director or Placement team in case any guidance/advice/information is sent to you.
- Have a look at our pre-placement programme of training modules on My Career Zone Digital to help you develop or improve your workplace skills. This will help your transition into the workplace and better prepare you to start your role.
It’s important to ask for your employer’s guidance related to COVID-19 and home working. If you are unsure of what your employer’s guidance is, ask your line manager for clarification.
If you are working from home, here are our top tips:
- Workspace – Find somewhere that you will not be distracted by the television, social media, people, pets etc. so you can concentrate on working. Try and set up a workstation in that room so you can work effectively and safely. Keep the space around you organised and check you are not straining your body in the working position you are in. If this isn’t possible then talk to your employer.
- Plan your work – Make sure you have brought home everything you need to work from home e.g. documents and IT equipment they are going to lend you. Use your outlook calendar to plan tasks and co-ordinate online meetings/calls.
- Take breaks – Keep focussed when you are working but take a 30-minute break at least every 6 hours and a 5-minute break every hour.
- Keep in contact – Keep in touch with your line manager so they know what you are working on, can help you if you are struggling and can give you more work if needed. Don’t feel isolated, keep in contact with your team/colleagues.
- Final thought – Home working can be tricky and may lead to a drop in motivation and productivity. Start the day as if you were going to the office, maybe even dress as if you were. Try imagining your manager is sitting near you to help motivate you to keep working!
There is guidance on home working available from ACAS (UK employers only) which you may find useful on this link or the HSE checklist on this link. Countries outside the UK may have different guidance for employers/employees in relation to home working so we would recommend researching them.
If you can’t work from home, in the first instance speak to your placement employer to discuss the issue as in most cases you will be able to find a reasonable resolution to the issue. If you have any further concerns, contact your placement Module Lead/Programme Director or Placement team
Employers can ask you to work at their premises as opposed to home working as long as they are adhering to current UK Government advice, have assessed the risk and taken steps to mitigate the spread of COVID-19. If this happens, we would recommend you request a copy of their risk assessment for COVID-19 before you go into the workplace so you can read it and understand the steps they are taking to mitigate against COVID-19.
When approving a placement we will ask you for information on how your employer is mitigating risks in the workplace against COVID-19 as part of your placement paperwork process but if you have any concerns please contact your placement Module Lead/Programme Director or Placement team. If you are in a vulnerable category as advised by the UK Government but are asked to attend the workplace then please raise this with your placement Module Lead/Programme Director or Placement team so we discuss next steps.
This can be a worrying time but don’t panic at this stage. Update your placement Module Lead/Programme Director or Placement team who can advise you on the next steps/alternatives particular to your module. If you don’t know who your placements team are please email as follows:
We anticipate there will be a lot of disruption to various industries over the coming months and this will lead to new opportunities in some sectors whilst other sectors will temporarily pause their placement schemes. This is likely to lead to more competitive recruitment processes or you may need to think about contacting employers who you would like to work for and ask for any opportunities they may have for work experience.
If you want more support, training, help or advice for placements then please use our careers service to give you the best chance of securing a placement. They offer a wide range of support including, but not limited to; 1 to 1’s, employability sessions on subjects (such as CVs, applications etc.), online resources, jobs board etc.
You can access support from the Career Zone or contact your placements team directly. Your placement Module Lead/Programme Director may also be able to provide further support and advice.
The University is supporting students who have been impacted financially by the coronavirus crisis through accommodation refunds and bursaries, however, we recognise that individual students are facing hardship because of circumstances that are unique and beyond their control. Therefore we have, with considerable assistance from our community of alumni and supporters, established an Emergency Assistance Fund to extend the University’s financial assistance to the most vulnerable students across the institution.
The Emergency Assistance Fund will provide up to £1,000 (per applicant) for students facing unanticipated financial challenges due to Covid-19. The fund is now available for all students via an online application form on the website: https://www.exeter.ac.uk/students/assistance-fund/
There is a lot of support available to support you in finding, competing or preparing for a placement.
The careers team are providing services online for students such as email placement support, virtual appointments, webinars etc. as well as a wide variety of online resources.
You can find out more about the services on offer by visiting My Career Zone or contacting your placement team. If you are struggling to find contact details for your placement team, please see below:
For Streatham and St Lukes based students: firstname.lastname@example.org
For Penryn based students: email@example.com
The FAQs on this page give extra detail on how the University is responding and continuing to support students. If you are currently on a placement abroad, please contact the Global Opportunities team on firstname.lastname@example.org