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Accommodation COVID information

Welcome to the University of Exeter

Our university accommodation offers an enjoyable and happy environment and our enhanced hygiene measures will keep you safe and protected. We’ll continue to follow Government advice and if we make any changes to how we provide our services and facilities, we will update our information on these webpages.

To help to protect yourself and the University community, we’re encouraging you to:

  • Choose to wear a face covering indoors
  • Be aware of and respect the personal space of others
  • Maintain good hand hygiene – wash regularly and use the sanitiser provided
  • Take regular lateral flow tests – twice per week

Spaces in halls are available for you to socialise with friends, keeping in mind the points above within 'living in your accommodation'.

  • Within shared bathrooms, showers and toilets, touch points will be cleaned more frequently
  • Signage promoting good hygiene standards and cleaning expectations will be in place throughout your accommodation and there will be additional hand sanitiser facilities available, plus other cleaning products in shared kitchens
  • You will be made aware of the cleaning schedule for your flat in advance, so that you can schedule your day accordingly. For ease of cleaning, vacating your shared kitchen whilst the Cleaner is in attendance will be appreciated. Your Cleaner will most likely wear a face covering whilst cleaning
  • Cleaning products are available in communal spaces and can be used to support cleaning if anyone within the household needs to self-isolate

Due to the ongoing situation with Coronavirus (COVID-19) we will keep our room move policy under review and may need to amend this policy at short notice. The safety of our residents remains our primary concern. Find out more on the Room Moves webpage.

Our catered halls continue to offer a welcoming and comfortable place to enjoy your meals, with the following measures in place:

  • Hand sanitiser stations and free face masks available in dining rooms
  • Increased touch point cleaning in dining areas
  • Regular cleaning of serving utensils
  • A mix of group and individual seating, some screened-off areas and more comfortable spacing
  • The option to take your meal away to enjoy in your bedroom

If you need to self-isolate, guidance can be found in the University Accommodation section of the FAQs webpage.

If you need to quarantine when you arrive in the country from an amber country, and you have a contract within University residences, you will still be able to move your room. We encourage you to advise us through your Residence Reception if you are quarantining so that we can ensure we offer you help and support during this period.

What if I am travelling with others eg. parents or spouse?

We are only able to provide quarantine accommodation for students so anyone accompanying you will need to find their own quarantine accommodation.
If you are allocated to one of our family flats, we would strongly advise you not to arrive until 12 September 2021 as these flats will not be available until that date and we will not be able to provide you with alternative accommodation.

What will be provided for my period of quarantine?

Our Welcome Pack will provide sufficient food for the first three days and will contain breakfast products, light snack meals, re-heatable evening meals, sweet treats, and fresh fruit as well as essentials like toilet roll, black bin bags, and hand sanitiser.

These initial three days will give you the opportunity to place essential grocery orders or takeaways for the remainder of your quarantine from either our outlets, using the Eat & Shop order and pay app, or using the city online delivery providers.

You can find out more details about our Eat & Shop services on campus via our website, or alternatively, Exeter also has a variety of supermarkets where you can order groceries online, such as Tesco, Sainsbury’s, Waitrose or Morrisons as well as takeaway food outlets available through services such as Deliveroo, Uber Eats or Just Eat.

The welcome pack will also include basic crockery consisting of a plate, bowl, mug, and cutlery, as well as bedding consisting of a quilt, duvet cover, pillow, pillowcase, flat sheet, mattress cover and bath towel.

What should I do if I need to quarantine on arrival due to travel?

If you have a contract for university owned/managed/approved accommodation then you will be able to quarantine in your room on arrival. Please complete our online form to advise us that you will need to quarantine, so that we can ensure that a Welcome Pack is delivered to your room ready for your arrival.

If you have arranged your accommodation privately then please contact your provider directly.

Will there be Welfare support and events?

Our Welfare Support team will be available to support you during your quarantine period and will provide a programme of online events from 23 August onwards.
We are committed to the welfare of all our students and recognise that the pandemic continues to present many challenges. If you recognise that you may benefit from emotional support with your wellbeing please take a look at the Wellbeing website or contact the wellbeing team.

Guests of students living in University residences may enter halls, however, they must be accompanied by a member of the residence. We would also ask that they respect the University of Exeter community by observing the points in the ‘Living in your accommodation’ information above. Any student wishing to have overnight guests must advise the Residence Management Team – find out more on the Accommodation web pages.

In the event of a change of situation due to Covid-19 and any Government recommendations to manage the risk of infection, it may be necessary to suspend the right contained in your accommodation contract in relation to Visitors to your room for a period of time. If this happens, we will keep you updated and let you know when visitors may be allowed.

Find out more in the Visitors and Overnight Guests section of the Accommodation website.

The University of Exeter is an inclusive community where everyone is welcome and everyone has the right to be treated with respect. Showing respect, being kind and compassionate during the recent and ongoing difficult times is more important than ever. Inappropriate behaviour or harassment of any kind will not be tolerated.

If you experience, or witness any behaviour of this type, please report either directly to the police or to the University via our Speak Out web pages.

Within the residences, students are expected to behave in a way that is respectful and courteous of their neighbours and other members of their community and not to engage in anti-social behaviour that causes distress or harm to others.

If you are feeling anxious during this time, further support is available via the Wellbeing web pages.