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On campus services and outlets open for students:
Streatham and St Luke's campuses

Service/Outlet

Opening Hours

Can I attend in person?

Is this available remotely?

Contact Details

Additional Info

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Service/Outlet

Opening Hours

Can I attend in person?

Is this available remotely?

Contact Details

Additional Info

Marquees – you will find these spaces available at the St Luke’s Quad, Forum Piazza, Queen’s Building, XFi and Streatham Court

07:00- 18:00

Yes, attend either alone or with members of your household only between 7am-6pm, drink, eat, or wait for your face to face teaching session.

N/a

N/a

You won’t need to book but you will need to let us know you are using the space by digitally logging your location when you arrive and completing some details for NHS test and trace purposes.
You must wear a face covering in all marquees across our campuses.

 

The Sports Park, St Luke’s Sports Centre, Duckes Meadow and Topsham Sports Ground will all close for general use during lockdown. Please do not attempt to gain access to any outdoor pitches or playing fields during this time. You can join our free online classes here.

 

The Russell Seal Fitness Centre

Weekdays: 06:30-22:00
Saturday: 08:00-20:00
Sunday: 08:00-22:00

Yes, all facilities will be available on a pre-booking basis. There are limits on class numbers and numbers in the gym.

N/a

All gym sessions and fitness classes must be pre-booked via the online system. Please use this link to book your slot.

To help plan your visits to the gym, students and staff can use the iExeter App which contains a live feed of how many people are currently in the Russell Seal Fitness Centre or St Luke's Sports Centre. In the App, click on Sport > Live gym availability.
We hope to introduce walk-in bookings once it is safe to do so.

St Luke’s Sports Centre

Weekdays: 06:30-22:00
Saturday: 08:45-18:00
Sunday: 08:45-22:00

Yes but please use the booking system.

N/a

A booking system is in operation for all activities within the centre. Please use this link to book your slot.

Due to challenges around changing facilities and flow around the building, swimming pool users are asked to come ‘beach ready’ and for morning lane swimming, customers will only be able to use the changing rooms on leaving the pool. For other users of the building there is only access to toilet facilities.

To help plan your visits to the gym, students and staff can use the iExeter App which contains a live feed of how many people are currently in the Russell Seal Fitness Centre or St Luke's Sports Centre. In the App, click on Sport > Live gym availability.

The Forum

07.00 – 22.00

Yes

N/a

 

Please wear a face covering inside all campus buildings, unless you are exempt. Also use the hand sanitisers available and follow any instructions in buildings, such as one way systems and distance markers.

 

All Streatham and St Luke’s cafés and shops, including the Guild Shop and the Ram, can be found here along with opening hours and further details.

 

Student Information Desk (SID)

Weekdays:
SID Desk: 09:00 - 17:00
Phone lines: 08:00 - 18:00
SID Online 24 hours a day
Saturday (term-time only): 09:00 - 17:00
Sunday: Closed

We are operating a limited in person service on the Streatham campus.
We operate a digital queuing system at the Forum. There is currently no walk-up queue or service at SID.
You can join the digital queue via the links below (please note that you will need to attend the SID desk in good time when you receive the notification):

Click here to join the SID- Forum Building Queue

 

Yes, via phone or online

Contact us via SID Online or phone 0300 555 0444 (UK) +441392 724724

 

Hubs/Info Points

Phone Lines, email and SID online open Monday – Friday (term time) 08.15-17.00 excl. bank holidays

Hub/Info Point Desks open Monday – Friday (term time) 09.00 -17.00 excl. bank holidays

Yes, but please remember to social distance
(service is limited due to social distancing, so please make an online/phone query first if possible).

Yes, via phone, email or SID online.

Find the contact details for your info point here.

 

Wellbeing Support

09.00- 17.00

18.00 - 00.00 support available from The Moorings @ Devon via phone on 07990 790 920

A variety of urgent and out of hours support available here.

The team is currently offering appointments in person on campus (please note we are limited by social distancing) and online and would encourage you to make contact with us or come and see us at our reception located at Reed Mews Wellbeing Centre.

Yes, online appointments are available.

Please call on 01392 724381, email us wellbeing@exeter.ac.uk or visit in person.

For urgent or out of hours support please find the most relevant contact here.

Find out more by visiting our webpage.

24/7 support is also available through the app Togetherall.

AccessAbility Support

 

The team is currently offering online appointments.

Yes, online appointments are available.

Phone: 01392 723880
Email: AccessAbility@exeter.ac.uk.

Find out more on our webpage.

Career Zone

The team will be available 09:00-17:00 Monday to Friday to support you with your employability, career development learning, and extra-curricular opportunities.

The full range of services is available online.

Online support includes webinars, skills sessions, one-to-one appointments, job and internships searches, career E-Learning, virtual events and careers fairs and more.

To find out more visit our website, you can use the chat function, help options in My Career Zone, email or call.

 

Study Zone

Weekdays, 09:00-17:00.

The Study Zone helpdesk is currently staffed 09:30-14:30, Mon-Fri. Our study spaces are available but please book your space in advance. Information on how to do this can be found here.

We have a full range of services available online including 1:1 appointments, Writing Cafés, workshops and a suite of digital resources.

studyzone@exeter.ac.uk

Find out more about our services by visiting the Study Zone website

.

Library

Libraries (Streatham and St Luke’s)
Weekdays: 08.00 – 20.00

Weekends: currently closed

Yes, but please book your space in advance using this link.

Or use a drop-in space, but remember to scan the QR code available to register your location with NHS track and trace.

Materials will be available online. Please use these digital resources, as the physical library is operating at a reduced capacity. Use Library search to find all material.

Live Web Chat is available Mon-Fri 08:00-20:00 and Sat-Sun 10:00- 18:00 for all library enquiries. We are here to help!

Find out more about using our study spaces here.

Info at St Luke’s

Weekdays: 09:00 - 17:00
Weekends: Closed

Yes, however service is limited due to social distancing, so please make an online/phone query first if at all possible. There is no digital queuing system for this service.

Yes, via phone or online.

Contact us via SID Online or by phone on 0300 555 0444 (UK), or: +441392 724724

 

Multifaith Chaplaincy

This support is available during office hours in term time, and outside these hours whenever possible, if needed.

Online and phone appointments are available, and the following are open:

In all cases, Covid-19 safety protocols will apply. In person appointments are possible if necessary – please contact us to arrange this.
Please note that the Muslim Prayer Rooms on Streatham Campus have moved, and there are new protocols in place for these rooms at both Streatham Campus and St Luke's Campus.

If you are already in contact with a specific Chaplain or would like to contact one of them directly, please feel free to do so.
Or, if you are new to Chaplaincy Services and you do not know which Chaplain you would like to contact, please:
Email: chaplaincy@exeter.ac.uk
or
contact Ramona, the Multifaith Chaplaincy Coordinator to arrange a phone call or online appointment with one of the team.

For more information about Chaplaincy support and adjustments during the pandemic, please see our Covid-19 Chaplaincy information.

Residence Life Team

Monday to Friday, 09:00 – 17:00.

The team are holding physical drop ins in selected halls regularly. The schedule for this can be found on the Residence Life website, under the ‘Mentors’ section at the bottom. They are also holding regular zoom calls for students in halls.

 

Residence life team members will visit students in halls.

Yes, via email, online chat facility and zoom.

By email, at residencelifesupport@exeter.ac.uk
Via Messenger on our Facebook page – @ExeterResLife
By requesting a Zoom video call – email us to request this and a member of the team will get back to you as soon as we can
Via our Instant Chat function – click on the green button on our webpage to chat with an available member of the team between 6pm and 9pm every night

For any urgent enquiries, please call Estate Patrol on 01392 723999. In an emergency, please call 999.

We can help with any practical questions about your accommodation, worries about living with others, flat disputes, questions about living in Exeter and health and welfare concerns.

 

PGR Support Team

Monday to Friday, 09:00 – 17:00.

Currently these services are digital-only, while we continue to work on identifying appropriate reception spaces.

You can meet with colleagues through video conferencing via MS Teams or Zoom if needed.

Please do submit queries by email to your College contacts are listed on our website. Colleagues will respond to you as quickly as possible.

 

Estate Patrol

Available 24 hours a day, 365 days a year.

Yes

N/a

Routine: 01392 723999
Emergency: 01392 722222

Find out more here.

International Student Support

Monday to Friday, 09:00 – 17:00

For those who require an appointment in person this can be arranged through our online form, or at the SID desk.

International Student Support is offering live webinars, digital drop-ins, answering online queries and providing online appointments. Visit Access our Service page for more information.

Access our Service

Visit Access our Service page for more information.

Welfare Advisors

Monday to Friday, 09:00 – 17:00.

Welfare Advisors are available in your College to talk to you in a confidential and non-judgemental space about any issue you may need support with. Advisors can offer telephone, skype and face to face appointments.

To contact a Welfare Advisor, please check the Welfare website for the correct email address for your College.

 

Digital Support

 

The Digital Hub in the Forum is a space where students can discover how to use and master the digital tools that support study and research at the University. There is a choice to either visit the Digital Hub Online or in person.

There’s lots to see and learn. Look out for live and pre-recorded guidance that will help you to navigate Office 365, manage your documents on OneDrive or become an expert using Teams or Zoom. The Digital Hub in the Forum offers a socially distanced space to ask questions and receive training.

 

Find out more on our webpages.