Frequently asked questions

If you can not find the answer your are looking for, please do not hesitate to contact the Fresh Ideas team who will be happy to help you. Email us at freshideas@exeter.ac.uk.

Help Guide

A new has been written to assist customers through the booking process and provides tips on things such as editing bookings, repeating bookings and adding notes.

You may also find what you're looking for in our Fresh Ideas T&Cs 2024‌

How do I make a booking?

‌Help Guide

A new Help Guide has been written to assist customers through the booking process and provides tips on things such as editing bookings, repeating bookings and adding notes.

Internal customers can book directly online for bookings on both the Streatham and St Luke's Campus.

External customers please contact eventexeter@exeter.ac.uk.

Unfortunately, we are unable to accept verbal bookings. The Fresh Ideas team are always happy to assist but are unable to make bookings on behalf of the customer.

What are your contact details?

Email: freshideas@exeter.ac.uk or telephone 01392 723488.

For on-the-day enquiries for existing bookings, please contact our Operational team on 07866139589.

What are your opening times?

Delivered Hospitality (Fresh Ideas) standard operating hours are Monday to Friday 08:00 - 18:00. If you require an out-of-hours service this is available at a nominal additional charge. Please contact the team directly for further information.

Can you cater for dietary requirements?

Delivered Hospitality can cater for a wide range of dietary requirements. Simply select your relevant items at the time of ordering. When given the option to add additional information, please state the allergen/dietary here.

The University of Exeter makes every attempt to identify ingredients that may cause an allergic reaction to those with food allergies. However, there is always a risk of contamination as in our food preparation areas we use products such as milk, eggs, gluten, fish, crustaceans, molluscs, peanuts, other nuts, sulphites, sulphur dioxide, sesame seeds, celery, mustard, lupin and soya. Although we have strict cross contamination practices and policies in place, we cannot guarantee a total absence of these products in any of our dishes. Customers with food allergies must be aware of this risk. The University of Exeter will not assume any liability for an adverse reaction to the food or drink that it has provided.

Due to the necessary strict requirements, we are unable to provide Kosher food.

We can provide certain Halal products, which are available on request.

We are unable to guarantee that our food does not contain traces of nuts.

Menu Key

M = Meat
F = Fish
V = Vegetarian
Vg = Vegan
GF = Gluten Free
H = Healthy
P = Portion
Numbers in brackets = portion size

Can you provide staff?

Delivered Hospitality is unable to offer a staffing resource solution. However, managed event packages can be booked through Event Exeter www.eventexeter.com, or email eventexeter@exeter.ac.uk to discuss your requirements further.

When will you collect catering items?

We endeavour to collect all our equipment on the same day or by 9.00am the following day. It's incredibly helpful to us if, at the time of booking, you can indicate clearly when is convenient for us to collect items. We ask that all items are packed up, ready for collection after your event and where possible are left outside the room. If the location happens to change then you just need to let the Fresh Ideas office know.

Is there a set time in which we should consume our food?

Once delivered, we strongly advise that you keep your food covered and away from direct sunlight and other heat sources. Food deteriorates when it's left out at room temperature so it's advisable to eat it as near as possible to delivery time and most certainly within one hour of receipt. After three hours any food should not be consumed for safety reasons.