Emergencies and claims

Important information

The University’s travel insurer is AIG

The emergency telephone number is: +44 (0)1273 552 922

Policyholder: University of Exeter

Policy number: 0010628173

Emergencies and claims

If you are abroad and are experiencing an emergency then you should initially contact the University’s travel insurer, AIG assistance helpline on  +44 (0)1273 552 922and quote policy 0010628173 (University of Exeter). 

In the event of delay, cancellation, curtailment etc, try to obtain documentation or a statement from the airline or other transport provider. In the event of a theft or loss, please obtain a crime number from the local Police.

During University working hours the Insurance, Audit & Risk office can also be contacted on + 44 (0)1392 723087. Outside of office hours please contact Estate Patrol on + 44 (0)1392 723999 and advise them of your situation. We would also advise you to inform your College or Service of your situation.

Non-Emergency Travel claims

For these claims please select and complete the relevant claim form for your loss, damage or medical expenses below:‌

To make your claim:

Complete the claim form and return it to the Insurance, Audit & Risk team with the supporting documents requested on your claim form, within 30 days.

Once we have received the claim form and supporting documents, we will send them to the Travel Insurance providers for their consideration.

Provided the policy and claim conditions have been met, the claim payment will normally be made directly to your bank account within approximately 28 days.

If Insurers require any additional information following the receipt of the claim form and supporting documents, they may contact you directly.

If the claim payment is to be paid to the College, please do not complete the bank details on the claim form, advise us of the relevant cost code and the claim payment is to be sent to the College. We will then make the appropriate arrangements.

If you require any assistance please do not hesitate to contact us by email or telephone (01392 723087).