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Further guidance and support

Read these IT Security Essentials guides: we've created some detailed guides to help you.

If you still require support, contact the IT Service Desk: +44 (0) 1392 72 5050. 

What is Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) adds a level of protection to your University of Exeter IT account. Using a simple two-step identity verification it will confirm that you are who you say you are.

Setup guides

The PDF linked below is available without logging in.

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You can also get further guidance on the Digital Hub which requires a login:

Accessing a new account, or can't sign in?

If you cannot sign in please read: 

Watch these videos to understand more:

  

Further guidance and support

Step 1. 

Read these IT Security Essentials guides, we've created some detailed guides to help you.

Step 2.

Take a look at the FAQs to find common questions and answers. You can also ask colleagues and friends using Yammer.

Step 3.

If steps 1 and 2 haven't helped, contact the IT Service Desk between 08:00 and 18:00, Monday to Friday (excluding Bank Holidays): +44 (0) 1392 72 5050.