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Service Level Description

Strategic Delivery Unit

Strategic Delivery Unit

The Strategic Delivery Unit supports the University to prioritise, plan and deliver its major projects and programmes.

What we do

The SDU will run initiatives that:

  • Have a significant impact across the organisation
  • Align with & contribute significantly to agreed corporate strategy and sovereign strategies
  • Be a project or improvement activity
  • Will not be ‘business as usual’ service delivery or maintenance activity
  • Will help better meet university’s current and future needs

For projects that don’t fit the above criteria our team members will provide advice and guidance. We also have a wealth or resources to support you to manage the project in our document library and change blueprint.

SDU Team

The team brings together a range of skills including business analysis; internal consultancy; portfolio, programme and project management.

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Key deliverables for 2018/19

Service provided

Programme and Project Management    

  • Support the delivery of new initiatives (projects and programmes) from start to finish.

Internal Consultancy    

  • Support Colleges and Professional Services to develop solutions to problems or opportunities though short-term consultancy projects.

Portfolio management    

  • Help with the prioritisation of new initiatives by ensuring they are agreed at the right level; they are in line with strategic objectives and priorities; provide regular review and reporting in terms of progress, cost, risk, benefits and strategic contribution.

Change Management    

  • Helping to prepare, equip and support individuals through change to ensure the benefits of new initiatives are achieved.

Business Analysis     

  • Helps to identify solutions to problems, for example process improvements or new software-systems. Ensures that proposed solutions meet the needs of stakeholders and aligns with University and project objectives.


  • We deliver training available to all staff on writing business cases, change management, project management and Lean process improvement.

Service users

  • Project Sponsors
  • Pro-Vice-Chancellor’s
  • Professional Services Directors
  • Directors of College Operations
  • Deputy Vice-Chancellors
  • Provost
  • Academic colleagues in leadership roles
  • VCEG
  • PRG
  • CIG
  • SDG
  • PSLT
  • Academic Staff
  • Professional Services Staff
  • Project Sponsors

What we strive for

To be recognised as the centre of excellence in the University for project, programme and change management evidenced by:

  • ≥80% projects completed on time, on budget and within scope;
  • ≥80% forecast benefits as per plan;
  • To provide Project Sponsors and governing groups real-time reporting on the health of their portfolio of programmes and projects.


  • To manage a balanced portfolio for initiatives fully aligned to the University’s soverign strategies;
  • To ensure the impact of change projects on students, staff and services is fully understood and mitigated before implementation.


  • To work in partnership with other professional services, academic colleagues, students and external stakeholders in the co-creation of solutions and delivery of projects;
  • To demonstrate best-practice in matrix management, bringing together multi-disciplinary teams in the delivery of projects and programmes.

Key contacts

NamePositionExtensionEmail addressContact for?
Louise Cordice Business Support Manager 2876  
  • Project and programme governance
  • Project/ Programme monitoring and reporting
  • Risk management
  • Planview (project portfolio & resource management system)
Chris Cousins Programme Manager 4263
  • Programme scoping and management
  • Lean methodology
  • Internal consultancy
Kitty Mann Programme Manager 2849
  • Programme scoping and management
  • Change management
  • Internal consultancy
Gill Preston Programme Manager 5391
  • Programme scoping and management
  • Change management
  • Lean methodology
  • Internal consultancy
Rick Walker Programme Manager 5792
  • Programme scoping and management
  • Advice on developing business cases
  • Agile and Scrum methodology
  • Internal consultancy
Liz Mundy Portfolio Benefits Manager 2811
  • University benefits framework
  • Identifying the financial and non-financial benefits of an initiative
  • Advice on developing business cases
  • Benefits monitoring and reporting